Case Study - Joinery and Gardens Dunbar

Wednesday 29 April 2020


Kevin O’Donnell is the owner of Joinery and Gardens Dunbar, having started the company in 2014 after deciding to put his 40 years of carpentry experience and his love of garden maintenance to good use.

He joined Trusted Trader in 2018 after “…looking around at a few membership organisations I came to the conclusion that Trusted Trader gives the customer a bit of confidence in the vetting process and being able to see testaments about previous clients’ projects.”

Kevin is pleased that the Trusted Trader scheme generates work for him, and he even has comments about the logo he displays on his van which seems to “instil a wee bit of customer confidence!”

“Membership has been the deciding factor in a few of my quotes being accepted.”

Kevin undertakes work in fencing, decking, pergolas, ponds and general landscaping for commercial and domestic clients and happily asks his clients to review his work when a job is finished. He recognises the benefit of doing so as;

“Several clients have informed me that they felt more confident on their project being finished to their satisfaction after looking at my previous client reviews.”

Joinery and Gardens Dunbar have seen an increase in their workload since becoming a member of Trusted Trader, and although Kevin felt the vetting seemed daunting at the time, he actually flew through the process and is enjoying the benefits of being a fully-fledged member.

“I have now given up an advertising slot in the local garden centre’s in-store magazine as I think the return in work generated does not compare to Trusted Trader’s value for money. I am now about to give up a Yell account for the same reason.”

It’s a pleasure having you on board Joinery and Gardens Dunbar and we look forward many more years of membership.

What the business does today

Joinery and Gardens Dunbar is based in Dunbar and covers all areas of East Lothian, taking on all aspects of garden works and external joinery. Fencing of every type is erected, garden decks are constructed, and renovation and maintenance is carried out on existing decking and fencing. Gravel, turf and artificial grass are all supplied and laid, and the business also offers garden design and general gardening services.

The East Lothian Trusted Trader profile lists the firm under joinery services, fencing, artificial grass, garden design, gardening services, decking, carpenters and joiners, turf supply, and sand, gravel and aggregates. Kevin brings 40 years of trade experience to the work, is City and Guilds advanced qualified, and the business carries full public liability insurance.

How the business likes to work

The approach is deliberately low key. Joinery and Gardens Dunbar will visit and have an informal chat about a customer’s vision for their project before quoting, and welcomes all enquiries and quote requests, including insurance quotes. The business describes itself as friendly and down to earth, offering free and honest advice, with all works taken through to completion and client satisfaction before any request for payment is made.

Joinery and Gardens Dunbar

Common questions

What does Trading Standards vetted mean?
The business and its owners have been vetted by Trading Standards before being admitted to the scheme, and Joinery and Gardens Dunbar has been a member since 2018. Trading Standards vet the business and its owners, they do not check, inspect or approve the quality of the work carried out.

What areas does Joinery and Gardens Dunbar cover?
Joinery and Gardens Dunbar is based in Dunbar and covers all areas of East Lothian.

What services does Joinery and Gardens Dunbar offer?
External joinery, fencing of all types, garden decking with renovation and maintenance of existing decks, pergolas, ponds, garden design and general landscaping, plus gravel, turf and artificial grass supplied and laid, for both domestic and commercial clients.

• View Joinery and Gardens Dunbar's East Lothian Trusted Trader profile.
• Read Joinery and Gardens Dunbar's verified customer reviews.
• If you would like to become a Trusted Trader, you can apply here.
• If you are a Trusted Trader and would like to leave a case study either as text or as a video, get in touch.