D & L Stoves and Fireplaces Ltd
D & L Stoves and Fireplaces Ltd
Irenes Haven, Dolphinstone
Tranent
EH33 1NH
Irenes Haven, Dolphinstone
EH33 1NH
07894 016 389
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Trader Categories and Services
Building Services, Woodburning Stoves, Fireplaces & Mantelpieces, Chimney Builders, Chimney Cleaning | Blockage Removal , Chimney Lining, Chimney Repairs | Chimney Removal, Chimney SweepsImages and Photographs
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Business Information
With over 25 years of experience in serving the homes and businesses of Edinburgh, Stirling and East Lothian, we have established ourselves as one of the most reputable stove & fireplace installation companies around, with a huge number of successful jobs and happy customers to back us up.
As a local, family-run business, you are guaranteed to receive a personalized chimney service that revolves around honesty, integrity and the highest work standards available.
As a local, family-run business, you are guaranteed to receive a personalized chimney service that revolves around honesty, integrity and the highest work standards available.
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4.7 out of 5 based on
21 reviews.
Order by:
5th June 2023Value of Products/Services or Work Performed: £5001 - £25,000
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Customer service or reliability
Quality of service or product
Likelihood to use again or recommendOverall Rating
Review Comments
Installation of new stove with back boiler:
Putting aside the constantly rising estimate, or changing installation date - still a terrible experience. A couple of days before the installation date we were asked to get in touch with the contracted plumber ourselves as the stove company couldn't get hold of them; we did, but the plumber failed to turn up as arranged; arriving a day late to look at the job. The stove itself was installed as planned and looks great, but the plumber failed to turn up for several days, during which time we were being chased with the invoice by the company. The plumber eventually returned, connected the stove but couldn't get the heating to work, announced they 'didn't understand the system' and left, never to be seen again. When let the company know the job was unfinished we were told that they 'had a bad feeling about the plumber from the start'. We got an emergency plumber out ourselves, mainly to check there was nothing dangerous about how the work had been left. Unfortunately the heating has not been working properly since the job started. We thought that someone would inspect the work (given the plumber's final remarks) but on the contrary it was argued that the contracted work was completed and we'd have to get a local plumber ourselves (now at our own additional expense). In my opinion if a system is drained then it should be tested after being refilled to ensure all is working. All the company seemed interested in was getting the money, they wouldn't come to inspect the work like I requested. Heartbroken that, after £8000+ we're still without a fully functional heating system. THEN several months later upon reading my review on My builder, offered £200 compensation, but this seemed to be dependent on me taking down the review as when I refused the compensation was not given.
Putting aside the constantly rising estimate, or changing installation date - still a terrible experience. A couple of days before the installation date we were asked to get in touch with the contracted plumber ourselves as the stove company couldn't get hold of them; we did, but the plumber failed to turn up as arranged; arriving a day late to look at the job. The stove itself was installed as planned and looks great, but the plumber failed to turn up for several days, during which time we were being chased with the invoice by the company. The plumber eventually returned, connected the stove but couldn't get the heating to work, announced they 'didn't understand the system' and left, never to be seen again. When let the company know the job was unfinished we were told that they 'had a bad feeling about the plumber from the start'. We got an emergency plumber out ourselves, mainly to check there was nothing dangerous about how the work had been left. Unfortunately the heating has not been working properly since the job started. We thought that someone would inspect the work (given the plumber's final remarks) but on the contrary it was argued that the contracted work was completed and we'd have to get a local plumber ourselves (now at our own additional expense). In my opinion if a system is drained then it should be tested after being refilled to ensure all is working. All the company seemed interested in was getting the money, they wouldn't come to inspect the work like I requested. Heartbroken that, after £8000+ we're still without a fully functional heating system. THEN several months later upon reading my review on My builder, offered £200 compensation, but this seemed to be dependent on me taking down the review as when I refused the compensation was not given.