Shepherd Roofing & Slating

In the bad weather of January/February 2020, we had a really tough time. We have a flat roof which sprung multiple leaks in multiple places: down the wall in the dining room, dripping down plaster in the kitchen, leaking around electric circuitry in the kitchen light (causing me to blow the power in the house). It got to a point I was scared to come home while it was raining, as I didn't know what I would come back to.

I got in touch with Shepherd Roofing, and Craig came round for a quote. I get home late from work, so the time I suggested was massively inconvenient, yet he agreed - I didn't know it then, but this was the first sign of how Shepherd Roofing run their business; putting the customer first, always.

After the quote, I decided to get in touch with a few more companies, but on February 10th the drain on the flat roof froze and no water could escape the flat roof, leading to massive leakage into the house. I texted Craig in a panic, stating that we need work as an emergency, and he and James were round the next day. They managed to clear the pipe (not part of the job description!) and immediately did a temporary fix on the roof. I also asked them to put holes in the ceiling, which they did for me, to allow the water to drain from between the flat roof and the ceiling - again, not part of the job description, but they were consistently happy to go above and beyond for me.

Despite how busy they must have been at that time of year, they considered my case a priority, and over the next week or so were out as much and often as weather allowed. As a first time home owner, I expected to be more or less kept out of the loop and allow them to do what they needed, but Martin and Craig told me what was happening and what the next steps were every step of the way. They told me the issues with the roof, and why the leaks were happening, as well as how these issues would be resolved.

Every member of the team spoke to me and treated my home with respect, good humour, and conscientiousness. Their communication, too, was second to none. Craig would always tell me if they were able to come out or not in the cold February wind, and also allowed me to keep him updated on the leak situations during the completion of the job when they were not around. He was very reassuring, kind, and compassionate.

I have left it a while to write a review to make sure the roof is standing up to harsh weather. We have had all kinds of rain since February, and I am pleased to write that we have had no more water ingress at all. Shepherd Roofing are a fantastic family company with expertise in spades, the best materials for the job, and pride in their work; and they don't only just care about what they are doing, but the person that they are doing it for, and are not afraid to go the extra mile for either. They are a group of genuinely wonderful individuals who can't do enough to help, and were a joy to work with. I would recommend them any day, all day.

Industrial roof repair carried out to high standard, pleasurable and professional experience from start to finish

Got Shepherd Roofing to replace my gutters, couldn’t of asked for better quality of workmanship, job was done in good timing and to a high standard.

Had my whole roof replaced. The service from Shepherds was informative and very professional from start to finish. The team worked hard and advice was given along the way. I would highly recommend Shepherds roofing to anyone as they did a fantastic job, we’re on time every day , kept to the schedule , kept the area clean and tidied up each day. I fully trusted their professionalism and skills. Scaffolders were excellent also. I was very happy with the service and skills provided.

We had a leak in our roof which required replacement tiles and flashing. Shepherd roofing came quickly assessed what was required and gave us a price the next day. Due to the likelihood of the damage spreading they gave us a date about a week hence and although they had to delay by a day due to another job overrunning they informed us of the delay and did start on the rescheduled day. They were very professional, tidy, (and courteous) throughout the whole job & tidied up at the end removing all debris & waste. The bill was submitted exactly as quoted with no additions. I recommend Shepherd Roofing for their swift action & professionalism and would use them again.

Leadwork repair to the chimney at side of the property. Very professional and the workmanship was carried out to the highest quality