The Edinburgh Trusted Trader scheme
The City of Edinburgh Council Trusted Trader scheme is a local business partnership which aims to:
- increase consumer confidence
- promote good practice within local businesses. It is the only trader directory in Edinburgh that is Council backed, fully vetted by Trading Standards and supported by Police Scotland. The scheme is actively promoted to the 225,000 Edinburgh households.
The elements of the Edinburgh Trusted Trader schemeThe Edinburgh Trusted Trader scheme is made up of The City of Edinburgh Council, The City of Edinburgh Trading Standards Service, Ombudsman Services and Trusted Directory Services (TDS).
The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.
Ombudsman Services allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.
Licensing and Trading Standards Manager,
The City of Edinburgh Council
Welcome to the Edinburgh Trusted Trader scheme, supporting our local trusted and reliable businesses.
Through the scheme, we want to increase customer confidence by promoting good business practice, supporting our local businesses and helping cut down on cold calling and high pressure selling.
We will be working hard to make Edinburgh residents see the Trusted Trader directory as the “go-to” list of reputable businesses they can use free of charge to search for a trader when they need one. I’m confident that through traders' membership of the scheme they will benefit from increased visibility and recognition.
Councillor Cammy Day
Depute Leader, The City of Edinburgh Council
Our residents told us they didn’t know how or where to find reliable traders, so we’ve introduced the Trusted Trader scheme - a list of traders that residents can use with confidence.
The launch of the Edinburgh Trusted Trader scheme sees us supporting both our local traders and our residents by bringing them together, ensuring confidence and trust. Residents can be confident that all members have been vetted by Trading Standards and will have the comfort of knowing that a dispute resolution process is in place in the event that something does go wrong.
Traders will be able to promote themselves as a member of the scheme and will receive expert advice from Trading Standards on how to improve their processes and service to ensure they end up with happy customers. We look forward to seeing the scheme grow and with it our residents’ confidence in our local traders.
Customer Services Director, Trusted Directory Services
My primary role is to ensure the smooth management of the scheme, providing any required help and assistance to traders and residents.
My team is here to support Trading Standards Officers and remove some of the administrative load. We are also the initial contact for any disputes or complaints between consumers and traders, and have the full backing and support of The City of Edinburgh Trading Standards Service.
If anyone has any trader or scheme related questions, issues, problems or complaints then please contact us.
Managing Director, Trusted Directory Services
We are proud to be working with The Council’s Trading Standards team to help deliver and manage the Edinburgh Trusted Trader scheme.
We have over 10 years' experience in building and managing review-based directory systems, including the Trading Standards Institute Consumer Code Directory, as well as working with numerous trade associations such as the Property Ombudsman.
Trusted Trader is supported by Police Scotland
Chief Superintendent Kenny MacDonald
Edinburgh Divisional Commander, Police Scotland
Police Scotland is delighted to support the Edinburgh Trusted Trader scheme.
Doorstep criminals and rogue traders are despicable and cause misery to those they target. The Trusted Trader Scheme will provide the public, right across the city, with simple advice before having repairs, maintenance or building work carried out.
The Trusted Trader Scheme is a great example of how Police Scotland and The City of Edinburgh Council are working together to support local people and keep them safe.
Inspector Tom Galbraith
Police Scotland, Divisional Coordination Unit,
'E' Division - City of Edinburgh
We've been involved in Trusted Trader schemes for some time now, and we want to work with Trading Standards for a number of initiatives such as bogus callers and tackling door step crime.