Case Study - Lumen Electrical Services Ltd

Tuesday 25 September 2018

Finding a reliable sparky in Edinburgh

Lumen Electrical Services Ltd is owned by Andrew Walker and was founded in 2015 after hearing from countless Edinburgh residents that “It’s near impossible to find a reliable sparky in this town!”

With that being the main reason for Andrew starting his business, his main reason for joining the Trusted Trader Scheme was simple: “Unlike many other trade associations and membership schemes, Edinburgh Trusted Trader is quite exclusive and only accepts good quality, reliable tradespeople. I think it is for this reason that the scheme is held in high regard with customers and why I made the decision to join.”

Here at Trusted Trader, we know that the vetting process applicants go through is quite rigorous, but as Andrew succinctly puts it; “The scheme sorts the wheat from the chaff”, thus giving the general public reassurance that their traders can be trusted to “…do what they say they will, when they say they will and for the price they say they will.”

Andrew is currently growing his workforce to help him with the work he receives from the scheme. “I’m in the process of recruiting both a full-time electrician and apprentice - something which can be directly attributed to the company’s success as part of the Trusted Trader Scheme.”

“The scheme provides us with a steady flow of good quality, discerning customers”

In addition, membership to the scheme grants Lumen Electrical Services permission to use the Trusted Trader logo on their own marketing materials, and Andrew was keen to do so; “I was quick to show my pride of being part of the scheme - with stickers on my van, embroidery on my workwear, logos on my emails - anywhere and everywhere I could!”

When asked to sum up his experience of the Trusted Trader Scheme, Andrew has been pleased with the credibility that his customers see from Trusted Trader membership, and we were delighted to be told that “Joining the Edinburgh Trusted Trader Scheme has been one of the best decisions I have made as a business owner.”

Andrew Walker
Lumen Electrical Services Ltd

What the business does today

Since this case study was first published, Lumen Electrical Services Ltd has grown into a well established part of the Edinburgh electrical trade. The company works from Argyle House on Lady Lawson Street in the centre of the city, and its team is NICEIC approved. The business handles everything from urgent same day repairs through to full rewires and upgrades, for homes, rental properties and commercial premises, and it also takes on compliance work, planned maintenance and fast response reactive call outs. Most of the work still comes from happy repeat clients, which is very much the pattern Andrew set out to build.

The approach the company describes on its Trusted Trader profile is a simple one: turn up on time, explain things clearly and charge fairly, with no jargon and no surprises. Service levels and current prices are published openly on the Lumen Electrical website, so customers can see what a job is likely to involve before anyone picks up the phone.

Services and areas covered

The services listed on the Lumen Electrical Services Trusted Trader profile cover house rewiring, fuse box replacements, EICRs and electrical inspection and testing, lighting design, security lighting and stairwell lighting, electrical heating, electrical maintenance, fault finding and emergency electrician call outs. The company is also listed for ventilation contracting and ventilation systems, and for wi-fi services and broadband and internet connections. The business covers Edinburgh and the surrounding areas.

Customers who have used the company can leave feedback through the scheme, and those reviews are verified before they are published. Lumen Electrical Services currently holds a rating of 4.9 out of 5 from 362 verified reviews on the Edinburgh Trusted Trader scheme.

Common questions

What does Trading Standards vetted mean?
The business and its owners have been vetted by Trading Standards before being admitted to the scheme. Lumen Electrical Services Ltd has been an Edinburgh Trusted Trader since 2016. Trading Standards vet the business and its owners, they do not check, inspect or approve the quality of the work carried out.

What areas does Lumen Electrical Services cover?
Lumen Electrical Services Ltd works from Argyle House on Lady Lawson Street in central Edinburgh and covers Edinburgh and the surrounding areas.

What services does Lumen Electrical Services offer?
House rewiring, fuse box replacements, EICRs and electrical inspection and testing, lighting design, security and stairwell lighting, electrical heating, ventilation systems, wi-fi and broadband connections, electrical maintenance and emergency call outs, for homes, rental properties and businesses.

• View Lumen Electrical Services' Edinburgh Trusted Trader profile.
• Read Lumen Electrical Services' verified customer reviews.
• If you would like to become a Trusted Trader, you can apply here.
• If you are a Trusted Trader and would like to leave a case study either as text or as a video, get in touch.