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Heatfactors Ltd

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 4.4 out of 5 based on 16 reviews and feedback
Trusted Trader since 2016
Heatfactors Ltd
73 Moredun Park Gardens
Edinburgh
EH17 7LQ
0131 443 1411

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At Heatfactors we want to provide you with peace of mind and excellent service.

Est 1978 Heatfactors have evolved to provide you with excellent service and complete peace of mind.

Heatfactors have their own professional safety and installation engineers, along with office support staff to be there for when you want us.

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Reviews and Feedback

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4.4 out of 5 based on 16 reviews.
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review stars review stars review stars   28th May 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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Review Comments
I don't usually leave reviews, and I did not want to leave a negative review despite some issues I experienced during the renovation of our house carried out by Heatfactors 2 years ago. This is because I know that things can go wrong, and I am aware of the impact negative reviews can have on businesses. However, 2 years down the line a number of problems are starting to arise and I feel that a review is in order.

Heatfactors carried out a complete renovation of our flat 2 years ago; this involved the creation of an ensuite bathroom, rewiring, replastering, tiling, flooring, creation of a kitchen with structural work involved, etc., a big project...

In terms of value for money, I feel that Heatfactors is a competitive company. They provided us with a fair estimate and did not charge extra money, so nothing to say on that. The communication side of the whole experience was also rather positive: they were easy to contact and responsive (particularly at the beginning). Said that, much more could have been done during the works; for instance, they could have informed us that they were running behind schedule, and updated us on the new timescale.

The timescale of the work has been, in fact, a major issue. They told us that the renovation was going to take 8 weeks, and took over 3 months. After a good start, we became the last job on their list, especially for the joiner who carried out work in our property mainly after 6pm and weekends, for the great joy of our new neighbours! The delay caused us several problems, as we were living at the time in a shared flat with our newborn son, and had already given the notice. We had to pay an extra month of rent, and lived like sardines for 1 month as the new flatmate had to move in. I could say much more on the delay, but let's leave it at this...

While the quality of the plumbing/ heating/ electricity-related works was ok, some of the joinery work was not great (especially in relation to the fitting of the kitchen and skirtings). The plastering was also rather poor: the contractor did not seem to care, he left us with many airline cracks which he did not bother to fix. These cracks became even more evident after the painting of the walls was completed (note that the painting was carried out by another company). With regards to the fitting of the kitchen, I would like to point out that the joiner, probably due to sheer laziness, did not put any flooring under the kitchen, leaving massive spaces. Due to this, we have now a mice problem, which is an expensive one to fix as we will have to remove part of the kitchen to close all gaps he left and put the flooring in place.

Cleanliness during the works was also an issue. Heatfactors somewhat cleaned the flat, and a bit of the stairs once the job was completed. However, throughout the duration of the renovation (around 3 months) very little was done, and debris and dust from the site cluttered the stairwell. As you can imagine, I had numerous problems with my neighbours. I could not say much to them as they were right to complain. After the works were completed I had to apologise and pay for a professional cleaner.

However, what prompted me to leave a review after 2 years is the leak we recently had under the shower which has caused some swelling in our bedroom floor. We called another contractor, recommended by a friend, to fix the problem. After an inspection of the shower cubicle, he noticed that several tiles were moving. He removed them and the wall behind was wet. The wall of the shower cubicle was not waterproofed before the tiling. Furthermore, the shower douche was not sealed with silicon - probably someone forgot - and we had water entering from there, a mess! We were lucky to notice the bump on our floor and were quick to intervene, preventing the damage from spreading to the neighbor's property. I informed Heatfactors about this. They said I should have contacted them instead of the other contractor - why would I? - so they could have assessed the damage. They also said that as someone else did the remedial job they will not take responsibility for the leak now. Finally, they argued that, as the job was carried out 2 years ago, the leak was likely to be caused by a small hole in grout/ silicone; of course, they did not comment on the fact that the shower douche was not sealed at all (I provided them with a pic).

This is my review, I know it is a rather long one. You can make your own conclusions but I hope you will find it helpful.
review stars review stars review stars review stars review stars   1st February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
I have used Heatfactors on a number of occasions now following a recommendation from my Building factor. They have always arrived on time (or earlier than stated) and provide a comprehensive service. All the engineers that I have had the pleasure of dealing with are courteous and explain the problem and next steps for resolution if the problem cannot be fixed there and then. I had a faulty overflow pipe under the flooring that had to be traced and fixed. I have and will continue to recommend HeatFactors to anyone that asks for a reputable plumbing or heating engineer!

review stars review stars review stars review stars review stars   21st June 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Used trader after recommendation from a family member. i work during the week and trader was happy to come round in the evening to give a quote.

Quote was very thorough and break down was very clear. Happy to amend to fit our budget and needs and also gave recommendations on value for money products.

Job was carried out in a timely manner and managed really well in our old 1900's house, tackling under the floor boards.

Friendly and approachable team carried out the job on the day . Job was installing new central heating system, radiators, attaching and installing range cooker.

Was very amenable to work around other traders to allow for completion of jobs.

review stars review stars review stars review stars review stars   17th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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We have used this tradesman for many years for installation and maintenance for plumbing and for gas. He has always been reliable and has always done really good work. Heartily recommended
review stars review stars review stars review stars review stars   16th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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Excellent services from start to finish.

Quick callback and problem sorted within 2 days.

Friendly and no mess left.
review stars review stars review stars review stars review stars   12th June 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Administrator note:

The reviewer decided not to add any additional comments.

review stars review stars review stars review stars review stars   10th March 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Heatfactors installed a complete central heating system in my property where there was none. Including laying pipes, installing a boiler and radiators throughout the property.
The guys were very tidy throughout the work being done. Very happy with the installation and the product.
Would highly recommend this company and will definitely use them again in future.
review stars review stars review stars review stars review stars   9th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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I was pleased with the service we got from Scott Morrison and his team and would have no hesitation in recommending the company. We hope to use them very soon for another job.

review stars   7th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Waited in for the engineer to turn up, arrived at a different time than agreed. Left saying he'd need to make a phone call and said he would return the dame day. He clearly didn't understand the boiler issue. Never received a follow-up. Total time wasters.
Moderator Response
Scott Morrison, Director of Heatfactors Ltd has made the following reply :-

I am very sorry to hear that our service was not up to standard, I think there has been a complete miss understanding between our company and the client.

We passed the job to a sister company thinking they had dealt with this but unfortunately not.

In future we will be making follow up calls to clients to make sure full contact has been made.

I am now looking into ways to prevent this and for this not to happen again.
review stars review stars review stars review stars review stars   20th March 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Used Heatfactors for years for plumbing / heating works very realable and trusting . Recommended them to many friends or customers and never had any negative feedback !!
review stars review stars review stars review stars review stars   18th March 2016
Value of Products/Services or Work Performed: £1 - £1000
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Stewart was brilliant - came out and restored the pressure in my leaking boiler within a couple of hours, ordered the necessary part and had the repair completed within a couple of days - all with a smile and a friendly demeanour. He explained everything clearly and left me with the old part for future reference. Great service.
review stars review stars review stars review stars review stars   3rd March 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I have used Heatfactors for several jobs around my home, from installing new radiators & showers, to sanitary ware installations and boiler serving. I have found them to be a hardworking, honest, reliable company, who carry out the required task to a high standard at a reasonable cost. I have recommended them to various friends & neighbours who have also had work carried out and wouldn't hesitate to use / recommend them again.
review stars review stars review stars review stars review stars   3rd March 2016
Value of Products/Services or Work Performed: £25,000+
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I have absolutely no hesitation in wholeheartedly recommending Heatfactors. Honest, reliable, enthusiastic to assist and well organised.
review stars review stars review stars review stars review stars   3rd March 2016
Value of Products/Services or Work Performed: £1001 - £5000
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These guys fitted wet room for me excellent service from start to finish

review stars review stars review stars review stars   3rd March 2016
Value of Products/Services or Work Performed: £25,000+
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Note from Trusted Trader admin:

The reviewer did not leave any additional comments

review stars review stars review stars review stars review stars   22nd February 2016
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Heatfactors are reliable and always do a thorough job.

We have used their services over a number of years.