Case Study - GW & JS Construction Ltd

Tuesday 04 September 2018

One of the first Edinburgh Trusted Traders

GW & JS Construction Ltd marked ten years as an Edinburgh Trusted Trader in 2025. Read the ten year case study.

GW & JS Construction Ltd is an Edinburgh based roofing company owned and operated by Guy Wright & Jason Staines. They started the company in 2014 after gaining 25 years’ experience in the roofing industry.

Guy and Jason were early applicants to Edinburgh Trusted Trader, helping launch the scheme in June 2015. The key draw was the vetting process by Trading Standards and Police Scotland. According to Jason, “Trust is a big part of resident’s decision making when choosing to employ local traders, we felt this scheme was what people needed to have confidence in choosing reputable tradespeople.”

“The vetting process was straightforward but thorough and rigorous enough to provide reassurance to the public.”

“Membership has been a major boost for our business”

Has membership met expectations?

After being members of Edinburgh Trusted Trader since 2015, we wanted to know if membership had met or exceeded Guy and Jason's expectations? “We attribute much of our work through the membership, from direct website work requests and phone calls. The heightened enquiry level and works being awarded through the scheme enable us to spend less on advertising elsewhere.”

Marketing is an important aspect for any business, so we were interested to understand if their Trusted Trader status was reflected in any of their marketing activities. “We are very keen to display our status as well as customer reviews, so we have featured the review widget and logos on our website, as well as use the logo on our stationery and vehicles. We always request customer feedback and reviews from customers, using the review link when we can, but also send out the supplied review forms.”

We asked for some frank and honest feedback about the Trusted Trader team, scheme, website or any problems or issues they have had. “The Edinburgh Trusted Trader website is user friendly and easy to navigate; and we have spoken to the admin team a few times for advice or ordering new stationery, who are always happy to help. We think the scheme is going from strength to strength with no criticisms or improvements required.”

Finally, we asked Guy and Jason to sum up their membership on Edinburgh Trusted Trader:
“We were privileged to be asked to help originally launch the scheme and feel that membership has been a major boost for our business with increased leads and secured work. We look forward to continued success in the future and thanks for everything they have done to help us develop.”

Guy Wright & Jason Staines
GW & JS Construction Ltd

The roofing work the company takes on

The company is a domestic roofing specialist. Its Edinburgh Trusted Trader profile lists roofers and roof repairs, roof slate and tiling, slating and tiling, flat roofing and felt roofing. Its own website adds pitched slated and tiled roofs, lead and zinc work, chimney repairs including pointing, harling and rendering, cast iron rhones, guttering and downpipes, and built up torch on felt work for flat roofs.

One point is worth noting before enquiring. The company states plainly on both its profile and its website that it no longer works on tenement buildings, flats or shared properties, so the service is aimed at householders with their own roof. The business trades from a PO Box address in Edinburgh and can be reached on 0131 336 1009.

The record on the scheme

Guy Wright and Jason Staines set the company up in 2014 and joined Edinburgh Trusted Trader the following year, in the scheme's first intake in June 2015. Since then the business has built up a verified rating of 4.9 out of 5 from 299 customer reviews on its Edinburgh Trusted Trader profile. Every one of those reviews comes from a customer the company has actually worked for, which is what separates the scheme's feedback from an open review site.

Trading Standards vet the business and its owners before a trader is admitted, with disclosure checks supported by Police Scotland. It is worth being clear about what that does and does not cover. The vetting is of the business and the people who run it, not an inspection or approval of the roofing work itself.

Common questions

What does Trading Standards vetted mean?
The business and its owners have been vetted by Trading Standards before being admitted to the Edinburgh Trusted Trader scheme. GW & JS Construction Ltd has been a member since 2015. Trading Standards vet the business and its owners, they do not check, inspect or approve the quality of the work carried out.

What roofing work does GW & JS Construction Ltd carry out?
Roof repairs, pitched slated and tiled roofs, slating and tiling, flat roofing, built up torch on felt work, lead and zinc work, chimney repairs including pointing, harling and rendering, and cast iron rhones, guttering and downpipes.

Does GW & JS Construction Ltd work on flats and tenement buildings?
No. The company states on its Edinburgh Trusted Trader profile that it no longer works on tenement buildings, flats or shared properties.

• View GW & JS Construction Ltd's Edinburgh Trusted Trader profile.
• Read GW & JS Construction Ltd's verified customer reviews.
• Read the ten year case study from 2025.
• If you would like to become a Trusted Trader, you can apply here.
• If you are a Trusted Trader and would like to leave a case study either as text or as a video, get in touch.