BR Domestic Appliance Specialist





5.0 out of 5 based on
355 reviews and feedback
Trusted Trader since 2018
BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519
Trader Categories and Services
Electrical Appliance Repairs, Cooker - Dishwasher Repairs | Appliance Repairs, Washing Machine Repairs, Cooker Hood Repairs, Dishwasher Repairs, Hob Repairs, Dyson | Vacuum Repairs, Tumble Dryer RepairsBusiness Information
With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.
Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.
Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.
Trader Map Location
Reviews and Feedback





5.0 out of 5 based on
355 reviews.
Order by:





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent prompt service. Will definitely recommend to friends and I will use this company again.
Anne Russell





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our washing machine was repaired by Billy.
He responded to an initial text immediately. He came to do the job when arranged and completed the repair expertly.
He is professional, reliable and efficient. I would not hesitate to recommend him to anyone and I have done so in the past. Everyone who has had him to do work speaks very highly of him.
He responded to an initial text immediately. He came to do the job when arranged and completed the repair expertly.
He is professional, reliable and efficient. I would not hesitate to recommend him to anyone and I have done so in the past. Everyone who has had him to do work speaks very highly of him.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our washing machine has been periodically not working properly and not finishing cycles, so Billy came out promptly and advised me what the issue was and how much it would cost to fix it. He advised us that it would be better to buy a new machine because of the age of our washing machine. I really appreciate his honestly and sound advice, somebody else could have made a fast buck by fixing the machine but Billy's honesty and integrity meant he gave us invaluable advice and even went the extra mile by helping me narrow down the search for the new machine. I wouldn't hesitate to use BR Domestic Appliances again or recommend them, 5 star service!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had a problem with my tumble dryer. Phoned BR and Billy came the next morning and was able to repair on that visit. Very helpful. Highly recommend
Chris





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had a leaking seal on my washing machine. Called BR to see if they could fix the problem. They got back to me with a price and came out the next day to replace the seal with no hassle.
Would definitely recommend them!
Would definitely recommend them!
Peter





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dishwasher wasn't draining so wasn't working. I looked up recommended traders on this website and went for BR Domestic Appliance Specialist based on their positive reviews. I was very fortunate in that they were able to come out the very same morning I phoned - a bonus to be squeezed in last minute before Christmas. Job was completed quickly and cleanly. Would definitely use again!
Cat





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned this company regarding my dishwasher that was showing an error code. They were really helpful and rather than come out and charge me suggested what I might do easily myself to clear the code, which worked! So unusual these days to get someone friendly and helpful, would definitely make me want to use them again if needed.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We had a washing machine door seal replaced and while he was there the engineer gave us some helpful advice about an oven that was tripping the RCD
Douglas Clark





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine door lock mechanism replaced.
A friend recommended Billy to me, and when I spoke to him just after lunch he said he would pop out in the afternoon to see me. He was absolutely true to his word and arrived promptly and fixed the washing machine door lock in no time. All in all, from first call to repair was just under two hours, and all for a very reasonable price.
I am very pleased and impressed with the speed and quality of the service and would definitely recommend Billy.
A friend recommended Billy to me, and when I spoke to him just after lunch he said he would pop out in the afternoon to see me. He was absolutely true to his word and arrived promptly and fixed the washing machine door lock in no time. All in all, from first call to repair was just under two hours, and all for a very reasonable price.
I am very pleased and impressed with the speed and quality of the service and would definitely recommend Billy.
Mark





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dyson needed serviced and a new battery fitted. I provided the battery and Billy collected the Dyson, completed the work and delivered it the next day. Helpful, friendly service, highly recommended.
Phyllis R





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
There was a dishwasher problem in he flat. Although when switched on it made the right initial noises it failed to operate. I arranged a visit from Billy and he was able to sort the problem for a very reasonable price. I was impressed with how quickly he was able to fit in a visit and he came on time. I will certainly turn to BR Domestic first if I have repair problems in the future.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Fast, reliable and professional. would recommend.
Action For Children





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was fantastic. My Dyson stopped working so he picked it up and returned it the following day, all in working order. Competitively priced too. Great customer service from start to end. Billy himself was very friendly and certainly someone I would recommend and will be using in the future.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Did a good job fixing my washing machine, it broke again after he left and he came right back at no extra cost. Again the machine seemed to be working, he said if it broke again he'd come back in a couple of days with a new part. The machine did break again but my wife decided to get a new machine. He refunded half what we'd paid as per his original quote.
All round happy, would definitely recommend.
All round happy, would definitely recommend.
Neil





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came when he said he would (the next day in the morning) and sorted out our washing maching with a minimum of fuss. He is a pleasant person who clearly knows just what he is doing. Would not hesitate to use again.
Sean Russell





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our 20-year old washing machine motor failed. We contacted Billy on a Saturday who said he could come Tuesday to see if it can be fixed. We expected that we might need to purchase a new machine, but no, it was repaired and working just great. In addition we wanted a new seal fitted if it worked, and it was. Just great service - Billy very pleasant to deal with, we admire his expertise and will recommend to friends.
GH





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned this morning as Bosch washing machine showed an error code and wouldn't go, got a service visit by lunchtime. Fault was with the motor as predicted online and engineer repaired the motor there and then. Saved me having to get a new motor or new washing machine and fitted me in as last call before going on hol, even texted to tell me he was on his way, great service.
kat b





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fantastic service! Phoned to report a fault with my washing machine. Billy was round the same morning as promised. Upfront conversation on costs. Went above and beyond as fault was not as straight forward as first thought. Highly recommended!
Gillian Savage





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The door on the Beko washing machine wouldn’t open after it’s cycle , wet clothes were in for 3 days as it was over the weekend & the soonest l could contact an engineer was 9am last Tuesday. I looked at Trusted Trader & as impressed by Billy’s reviews, called him & he said he would try & come round that day. I was amazed to have such an instant response & although he didn’t have the part on him , he ordered one & returned the following evening to fit it. I would certainly recommend him to anyone & good to know that he can repair most domestic items as things do break down!
Wendy





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Repair carried out to a blocked cooker hood. I have used BR Domestics on several occasions now for various appliance issues and would have absolutely no hesitation in recommending them.
Joy Leslie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out to my property to have a look at my washing machine which had stopped working mid-cycle. Over the phone he explained his pricing clearly, which was appreciated. He found the source of the problem and stayed to make sure it was all fully resolved. He additionally made sure the machine was level and we had a nice chat too. I would definitely contact Billy again should any of my appliances fail.
Victoria





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service, quick and efficient at responding and attending my home to look at job, no long waiting times.
Dionne





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Really pleased with professional standard of repair
Quick efficient and extremely helpful
Would definitely recommend Mr Rutherford to my friends
Quick efficient and extremely helpful
Would definitely recommend Mr Rutherford to my friends
Beth Egan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent job and arrived less than 24 hours after getting in touch.
Ali Hibberd





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted Billy as I had a wire stuck in the drum of my washing machine. He was able to come out the following day and fixed the problem within 30 mins. He also noticed a problem with the way the machine had been fitted and fixed that for me aswell. Lovely guy, very friendly and great value for money service. Would recommend and will definitely contact him again in the future for any other appliance repair needs.
Becky





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Mr Rutherford showed up promptly to fix my washing machine. I would recommend him.
ML Chandler





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I called Billy at 10.30 and he was there for 2pm…
We really needed the work done and he did not disappoint.
Was a really nice guy too.
We really needed the work done and he did not disappoint.
Was a really nice guy too.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Really happy with the service provided by Billy. Phoned initially and discussed what was needed to fix our oven. Billy ordered the part, told me exactly the price, arrived when he said, pleasant and professional and I would certainly contact him again for any domestic appliance repairs if needed. Definitely recommend.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came at short notice and fixed my washing machine quickly. From the moment I messaged him he was friendly and helpful. I will definitely use him again if I need to and would recommend him to anyone before rushing out and buying a new machine!
melissa martin





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Bosch washing machine repair. Brilliant service done in an hour. Great price!
Paul Thomson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I got in touch about a fault with my washing machine. I was told on the phone about the pricing and the work was carried out the next day.
I even called after about something I wasn't sure on and was given great advice.
Would recommend for sure!
I even called after about something I wasn't sure on and was given great advice.
Would recommend for sure!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy has helped us with a dishwasher issue in the past, and recently fixed a blockage in our washing machine. He’s reliable, responds quickly and is very efficient. Thanks again Billy!
Rohan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We had an issue where a Bosch washing machine was not starting. Billy identified the problem as a child lock mistakenly engaged and was able to rectify it simply by talking us through steps on the phone. An excellent service.
Patrick Gammell





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Had an oven breakdown that needed sorted quickly . Billy (arrived the next day) when said he would . He carried out the repair like he said he would . Cleaned up like he said he would and it was a fair price . Very happy with the friendly efficient service and would use him again .
Len





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was fantastic in helping to repair my oven. Great service, efficient and professional. I will definitely contact Billy again for any other jobs!
Linda Britton





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy checked out our washing machine as it was not spinning properly. He was very clear about his pricing. I phoned late in the day and he came round early the next morning. He worked out the issue and was very helpful. We would certainly use his services again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I rang Billy on Friday afternoon and he came out first thing on Saturday. He assessed the problem with our oven and ordered the part that was needed. He kept us up to date on the expected delivery time of the part and rang us as soon as it arrived. He was then able to install it first thing the next day. He was great at keeping us informed, arrived on time and worked quickly. Very happy with this service and will be using again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Really pleased with the service from Billy, he called me promptly to discuss the problem, outlined what the cost would be in advance and came the next day at the time when he said he would.
He fixed the issue with my washing machine and explained thoroughly what the issue was. Would really recommend for reliable, good value for money and friendly service.
He fixed the issue with my washing machine and explained thoroughly what the issue was. Would really recommend for reliable, good value for money and friendly service.
Kirsty





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy had a very clear pricing structure, came out when he said he would and was very courteous.
Our dishwasher is quite old and the broken part was no longer available from the manufacturer however using his skill, Billy was still able to repair the dishwasher probably saving us hundreds of pounds!
I would thoroughly recommend and use again. Thank you Billy.
Our dishwasher is quite old and the broken part was no longer available from the manufacturer however using his skill, Billy was still able to repair the dishwasher probably saving us hundreds of pounds!
I would thoroughly recommend and use again. Thank you Billy.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned Billy Rutherford this morning as I had a problem with my AEG oven. Billy was able to identify the problem over the phone. He came to my home this afternoon and replaced the heating element in my oven. I would definitely recommend Billy and he will be my first port of call should
any of my other appliances need repair
any of my other appliances need repair
Margaret Galloway





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came at little notice to fix my washing machine and the price was fair even less than I was quoted recommend billy to anyone
George reynolds





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine was leaking due to split door seal. A quote to supply and fit a new seal was provided the same day I called and a time arranged for the following day. Billy called in advance to check we would be in, arrived as arranged and completed the job. Very pleased and have no hesitation in recommending him.
Hugh MacLaren





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine would not drain. Tried draining water away manually and unblocking but problem was not solved. Phoned Billy on Monday. He quoted costs depending on whether he could unblock or would need parts or tell me machine needed replaced. He came on Tuesday as agreed. He sorted it out quite quickly and cost was as quoted. Very pleased.
Marlene McCallum





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Got Billy to come out to fix dishwasher.
Quick reply to request & turned up on time as agreed.
Would highly recommend & will use him for future domestic repairs
Quick reply to request & turned up on time as agreed.
Would highly recommend & will use him for future domestic repairs
John





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Delighted to have my washing machine door seal renewed this morning by Mr Rutherford, when others said that they couldn't do it. No problem thanks to his long experience. No mess left. Came on time too. Excellent.
Godfrey Cantley





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Oven packed in on Monday night, phoned Billy Tuesday morning, oven repaired Tuesday afternoon. Excellent service. Will definitely use Billy again if/when the need arises.
Karen McGovern





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Bobby was great, he came out at short notice on a Saturday afternoon and he arrived when he said he would. He had the part in his van and fixed our washing machine in no time. Would definitely use him again and would highly recommend.
Lindsey Geddes





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We had a small emergency as our main oven broke. We contacted Billy as he was recommended to us by our next door neighbour.
His response to our call was dealt with extremely quickly and in a professional manner. He called before arriving at our home and was friendly and kitted out in his PPE clothing.
The repair was done quickly and Billy chatted about what he was doing. He went above and beyond as he also secured the oven to the housing. highly efficient service provided by B R Domestic Appliance Repair specialist. Thank you.
His response to our call was dealt with extremely quickly and in a professional manner. He called before arriving at our home and was friendly and kitted out in his PPE clothing.
The repair was done quickly and Billy chatted about what he was doing. He went above and beyond as he also secured the oven to the housing. highly efficient service provided by B R Domestic Appliance Repair specialist. Thank you.
Jennifer Ellis





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I have used Billy several times for different repairs. He is thoroughly reliable, arrives when he says he will, clean & efficient. A very trustworthy , friendly and professional wouldn’t hesitate to recommend to anyone. First class service.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Problem with integrated dishwasher resolved.
Responded promptly and came at time arranged.
Appropriate COVID precautions taken.
Would certainly use again.
Responded promptly and came at time arranged.
Appropriate COVID precautions taken.
Would certainly use again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The engineer quickly fixed our dishwasher on the day of contacting the company. Luckily no parts were needed and the issue was identified and put right on the spot. The engineer was helpful and clearly had a wealth of experience to fall back on. I would highly recommend this company to friends and family.
Jessica





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
change an element on the cooker he was very quick no mess i will get him again
first class
first class
Eric Dickson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fixed the problem over the phone. Was honest about machine needing replaced due to make and age if it wasn’t the issue he thought it was. Saved me time and money just before Christmas
Would use again and recommend . Bath mats are the nemesis of the spin cycle. Who knew! Thanks
Would use again and recommend . Bath mats are the nemesis of the spin cycle. Who knew! Thanks





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine repair.
Fast and efficient
Fast and efficient
Marie Allison





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
superb service, prompt courteous, clean and tidy. Responded quickly and was very helpful. A service you can trust. Thank you!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Reliable, knowledgeable, repair completed quickly. Likes dogs!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Extremely quick and efficient service. We have had Billy out for both our washing machine and our oven, both times he fixed the problem quickly and for a reasonable cost. Highly recommended.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Replacement of holed door seal on elderly Bosch washing machine.
Billy Rutherford came on time, was obviously very experienced and well-equipped with necessary tools and had correct part in his van. Pleasant manner, worked efficiently and repair completely successful. No hesitation about recommending him.
Billy Rutherford came on time, was obviously very experienced and well-equipped with necessary tools and had correct part in his van. Pleasant manner, worked efficiently and repair completely successful. No hesitation about recommending him.
Dr W A Campbell





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
First class service. Second time using this company for washing machine repair & oven fix. Highly recommend.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy very kindly arranged to see us urgently to fix our LG washing machine. Fantastic service. Took the time to assess the machine properly and ensured the machine was in full working order before leaving. Will definitely be calling on Billy again for any appliance needs. Cannot recommend highly enough.
Victoria





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My fan oven had stopped heating. I phoned BR and he came out the same day. He not only fixed the problem quickly but fitted an oven light too.
Excellent service.
Excellent service.
Jean Gumbrell





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine inlet hose was blocked with dirty gritty water that had suddenly come in via our mains water. Billy answered my call immediately and arranged a time to visit. He arrived promptly and was able to clear the plumbing problem and get the washing machine working perfectly. I was very happy with his service and reasonably priced too.
Anne Branston





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine brushes replaced and filter cleared.
Charges were notified in advance and were reasonable.
Billy arrived when he said he would and carried out the repair quickly and efficiently. Machine was repaired 2 weeks ago and seems to be working fine.
Charges were notified in advance and were reasonable.
Billy arrived when he said he would and carried out the repair quickly and efficiently. Machine was repaired 2 weeks ago and seems to be working fine.
Mary Macfarlane





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had a visit by Billy to help with my washing machine. He had a look and told me I could replace my appliance or the part that was faulty, although both alternatives would be expensive. He then went on to say how I could get more life out of my appliance without expense. I am a great believer in "The Extra Mile" in customer care and Billy certainly did that. Plus, he is a piper!
I have no hesitation in recommending him unreservedly
Bill Hill
I have no hesitation in recommending him unreservedly
Bill Hill
Bill Hill





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
After being mucked about by the manufacturer for a washing machine repair I came across BR Domestic. Billy gave me a fair quote over the phone and was able to squeeze the job In despite a busy schedule that day. Arrived exactly when he said he would, very pleasant and washing machine sorted. Top notch service.
Ryan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Identified and rectified a washing machine inlet hose leak. I have used this firm before for an excellent cooker repair and the engineer arrived this time within the hours stated. He soon identified the problem and helped clear up the mess of leaked water. I would definitely use this firm again for any domestic appliance repair and have already passed on his details to some neighbours in the nearby flats.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Came out and fixed broken oven. Arrived as promised and sorted the problem. Great to be able to fix rather than have to replace. Very pleased with the service provided.
S Duncan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fitted new washing machine door hinge. Prompt service at fair price.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine repair - Billy was great, he answered to arrange appointment despite being on holiday, he arrived on time and in line with covid guidance. Really professional and helpful and gave great advice when it was really too expensive to repair but pointed me to a solution that worked.
Shona Ross





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was in the area so came round within half an hour to repair my oven. All sorted within an hour of my call, at a reasonable cost. Couldn't be better.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Both oven and washing machine attended to. Service was quick and efficient. Thank you.
Sarah Rowson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washer/dryer repair. Short notice repair required, and arrived on time. Fault determined quickly and repair completely.
Mrs C Brown





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Aged cooker was losing heat and needed new seals. Mr Rutherford managed to source replacements and promptly fitted them. Not cheap but efficient cheerful service and much cheaper than buying a new cooker!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I phoned Billy yesterday to see if he could have a look at the latch in my washing machine. He came round today to fix it, and was very reasonably priced. I would not hestitate to recommend Billy, and use him again should I need any other repairs. Thank you!
Aileen Stewart





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy has fixed our washing machine twice (two separate and unrelated problems). Both times, he proved friendly, super reliable, highly experienced and very reasonably priced. I would not hesitate to recommend him; he will - no question - be my first port of call again in future. He provides a great service.
M Bryce





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I always go to this trader, I use him for all my appliance repairs, to date he has repaired oven , dishwasher & washing machine.
He always answers calls & voicemails promptly, very reasonable prices. He arrives when he says he will. He is polite & respectful of property.
I called him at 9.45am this morning to book a repair, he was near me & said he could come after his current job, he has been & completed repair all by 11am. That is 5 star service.
He always answers calls & voicemails promptly, very reasonable prices. He arrives when he says he will. He is polite & respectful of property.
I called him at 9.45am this morning to book a repair, he was near me & said he could come after his current job, he has been & completed repair all by 11am. That is 5 star service.
Jacqueline knox





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Prompt, efficient repair at great price





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy replaced the ripped seal on my washing machine. Booked in very quickly and job done. Advice given to prevent issue recurring. Very professional service. I will use again if I have any domestic appliance issues.
Mrs Angela Wright





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our oven was not heating properly. Billy diagnosed the problem , obtained the parts and completed the repair within a few days. Excellent service as always from Billy. Thank you.
J Fraser





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
A brilliant job completed very quickly and with the minimum of fuss. Thank you!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My Mum’s element in the top oven had fallen down. I contacted Billy, on her behalf, to repair. He was pleasant, upfront about cost and very good natured with my mum.
As the work needed a part to be ordered, he contacted me to explain this and check the cost was ok before going ahead with the work.
The oven was fully repaired the next day.
Very impressed and would definitely recommend. Thanks so much, Billy!
As the work needed a part to be ordered, he contacted me to explain this and check the cost was ok before going ahead with the work.
The oven was fully repaired the next day.
Very impressed and would definitely recommend. Thanks so much, Billy!
Judy Todd





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very reliable tradesman, arrived on time and came to repair my oven on a Sunday which was a godsend.
Fixed the problem promptly.
Very happy with service.
Would use again.
Fixed the problem promptly.
Very happy with service.
Would use again.
Anne marshall





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fantastic service, very quick and efficient! Highly recommended.
L Chan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Had a problem with my washing machine, contacted BR Domestics, came out the following day & resolved issue immediately
Vicki





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Element in my oven fixed without any hassle. Great service and would definitely use them again should the need arise.
Helen





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Bill repaired replaced the element in our electric oven speedily and without any mess. Would recommend to friends if they needed appliance repair.
Anne Crawford





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I was very happy with the repair to my washing machine. The repair was carried out quickly, efficiently and within 24 hours of being requested.
Richard





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The oven part of my mums cooker had stopped working. She's 89 and partially sighted so I wanted to get it sorted as soon as possible with someone trustworthy who had been vetted and had lots of good feedback. I called and got Billy at 10am who was straightforward and clear about his costs and next steps. He'd been round, discovered it was the element that needed replacing, had the part in his van so fixed it there and then and it was all done by 2pm, fantastic! Highly recommended and reasonably priced too.
Wendy





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very quick and efficient. Very helpful. Will certainly use again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very Efficient and Professional Service, work carried out on the same day as the service call made. Good Value for Money. Highly recommend this company for all domestic appliances repairs.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fixed a fault with the washing machine. Responded to query very quickly and provided friendly, helpful service. Would recommend.
J Smith





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We found Billy from BR Domestics on line and are so glad we did.
Billy came out in absolutely atrocious weather during severe snow and ice and could not have been more helpful or knowledgeable.
He not only immediately identified the problem with our washing machine but noted a further issue which needed immediate attention and although he did not have the required part with him, he went home to fetch it and returned straight away to fit the part.
The washing machine is over 10 years old and is now working as well as it did when brand new.
Billy provides an outstanding service and I would thoroughly recommend BR Domestics!
Billy came out in absolutely atrocious weather during severe snow and ice and could not have been more helpful or knowledgeable.
He not only immediately identified the problem with our washing machine but noted a further issue which needed immediate attention and although he did not have the required part with him, he went home to fetch it and returned straight away to fit the part.
The washing machine is over 10 years old and is now working as well as it did when brand new.
Billy provides an outstanding service and I would thoroughly recommend BR Domestics!
Lilian Walsh





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out very quickly when we had been left in the lurch by a national company who refused to fit the washing machine they had delivered. His work was tidy and efficient and gave me a great sense of relief. He was prompt and polite and fully masked. Would definitely recommend and use again. Thanks.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I phoned Billy as I had a washing machine breakdown, he came round the next day and fixed my machine. Very pleased indeed!
Elvera Geen





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fault with out washing machine. Fast and very efficient service, would definitely use this engineer again
Donald Allan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service prompt attention and flexible would not hesitate to contact again
Scott





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our oven stopped heating up so I called BR Repairs who fitted us in within 24 hours. Billy is efficient and got the job done really quickly.
I’d highly recommend!
I’d highly recommend!
Jenny Bruce





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We thought we would need to buy a new washing machine when it broke but Billy came round the next day and fixed the issue within half an hour, saving us loads of money and hassle. Would definitely use his services again
Jennifer Murray





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned Billy about 12 midway to see if he could put my oven door back on as I couldn’t get it back on after cleaning it .
He promptly arrived about 2.30 looked at it and he said he hadn’t seen one like this before but 20 minutes later it was back on after numerous members of the family trying for nearly a week.
Thanks Billy for coming out so quickly.
Don’t hesitate if you’re looking for someone to fix an appliance he was very pleasant and all masked up .
He promptly arrived about 2.30 looked at it and he said he hadn’t seen one like this before but 20 minutes later it was back on after numerous members of the family trying for nearly a week.
Thanks Billy for coming out so quickly.
Don’t hesitate if you’re looking for someone to fix an appliance he was very pleasant and all masked up .
Hilda Dykes





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent service. Phoned on Friday night and he was here Saturday morning. Fixed my oven straight away, I would highly recommend.
Laura





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was able to fix my washing machine and oven very quickly. He was professional and cost effective and I would not hesitate to recommend him.
Stephen Murray Wilson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My oven broke down on 23rd December. I had a very prompt response to my panicked phone call and then a call first thing in the morning to ensure that there would be time to fix my oven for Christmas. Very knowledgable and professional service. Will be using for any further servicing and repairs.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My Mum recommended Billy to us. We had a problem with the filter on our washing machine. Came out on Hogmanay to fix it at just a few hours notice. Fixed the machine and got it working again, removing the blockage. Really happy with the service, would definitely use again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Replacement door seal to our Neff washing machine. More than happy with the job done and would highly recommended.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Contacted Billy yesterday 3rd December & advised he would pop over 4th p.m. Arrived as advised, fixed washing machine. Excellent service and highly recommend.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
washing machine door unjammed. Handle replaced.
Prompt communication.
Fitted in with when I was able to be at home.
Good Professional Service and would definitely use Billy again.
thanks.
Prompt communication.
Fitted in with when I was able to be at home.
Good Professional Service and would definitely use Billy again.
thanks.
Fiona





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy set up a prompt next day appointment , which surprised me . But he turned up , on time was professional and cracked on with the job in hand . Fixed my oven element and communicated well . I also feel if there was a problem with the repair it will be sorted. Len
Len





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
E-mailed on Monday night, oven fixed by Tuesday lunchtime. Efficient, friendly and professional service. Highly recommend.
S.Myerscough





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Replacement of Bosch washing machine leaking front door seal.
Instant response to enquiry last night and seal replaced early this afternoon.
Cracking service!
Instant response to enquiry last night and seal replaced early this afternoon.
Cracking service!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I got my oven repaired a year ago, I came back to leave a review because this guy is just awesome. He worked within my time constrains and he had the part in his van. I also liked his "no nonsense" attitude. Totally recommended.
Elias





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very prompt response to my enquiry, came along the next day and repaired our washing machine. Professional, efficient and friendly, I would definitely recommend.
Liz





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Repaired electric oven. Excellent service . Very much appreciated and would certainly recommend.
Chris





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy repaired our 20 year old oven when thought it was doomed. Prompt, efficient and tidy service, great communication beforehand, deserves every 5* rating he gets.
H. Sidgwick





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fixed our dishwasher in no time at all. Great service, very prompt in coming and good price.
Rebekah Gough-Cooper





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
This man deserves all the 5 star ratings! He answered my enquiry very quickly and was able to carry out my repair the very next day. Friendly, knew what he was doing, had the parts already, efficient and got the job done. Very happy indeed and will definitely use again. He repairs ovens, dishwashers, washing machines and so on. Really pleased to have him in my contacts.
Alice Strang





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The website query form didn't seem to work for me, but rang them instead and received great quick service. They came the next day and put a new element and lamp in my Zanussi oven, no fuss and good overall experience. Will keep his card as my go-to person for domestic appliance repairs.
Murray Kendall





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Cordless Dyson fitted with new battery and thoroughly overhauled. Prompt attention, update on progress of repair, door to door service all extremely efficient.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy fixed our upper grill element in the oven which had broken. We ordered the spare part and he came out the day after we received the part. Very efficient and tidy and even took away the old element. Will definitely keep his number for any future repairs.
Morag





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We had a problem with our fridge door's hinges. Billy found that they were broken and there was no ideal place to mount the replacements. He came up with a bunch of options to fix this, talked them through with us, and tried them out. In the end, everything was perfect, despite the tricky situation, and it's been working well for several months since. I'd definitely recommend using him.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The element in our oven burnt out and needed replacing. An appointment was booked for the next day. The work was done quickly and seems to be to a good standard.
I would definitely call him again.
I would definitely call him again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Element in oven replaced. One visit, responsive, came within 24 hrs, mended straight away.
Sarah





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We had guests in our flat and the washing machine door would not open. Rang Billy who recognised the urgency of the situation and squeezed in the repair the following day. His rate was very reasonable so I've bookmarked him on my phone just in case....!
Helen McNeill





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fan oven heating element burnt out, called BR domestic appliances and was fixed the next day! Great service and price, much appreciated
Duncan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I called Billy to arrange a repair of a Bosch washing machine. He gave an estimate of cost over the phone and came next day as arranged. He is clearly very experienced and knows what he is doing. He fitted new carbon brushes to the motor and reground the armature. The machine now works perfectly. He was also careful regarding Covid precautions, e.g. wearing a mask to come through my home. All in all a refreshingly competent and fuss-free service at a reasonable price. Highly recommended.


Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Came to repair my dishwasher and was charged £65 for less than 30 minutes where he removed the kickboard, played around with a screwdriver at the bottom of the machine, which he did not even pull out and said he had re-set the overflow fill - didn't know there was such a thing. Machine worked twice after that and has not worked since. I had stated that the programme appeared to be stuck and would not move forward from the initial start up of the motor. Sent him a text to let him know it is still not working and he did say he could come back and see if it was 'repairable' - sorry but no confidence in this company at all and not prepared to through good money after bad.
Evelyn Adams





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My fan oven wasn’t working so I phoned Billy of BR Domestic Appliance to arrange an appointment. He told me the cost of the call out charge and the faulty item upfront which I felt was a good fair price. He appeared within 30 mins and had the job completed very efficiently.
Would definitely recommend and use again.
Would definitely recommend and use again.
Andrew





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was very helpful after my tenant reported the washing machine not draining properly. He came out and quickly identified the problem as a blockage and had it fixed within 20 minutes.
I would highly recommend Billy's services and will keep his contact details for any future problems.
I would highly recommend Billy's services and will keep his contact details for any future problems.
Ewan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I was very impressed by Billy's speed of response to my request for services. He was upfront about the cost of him coming to look at the jobs and the additional costs that might be incurred to do the repairs. The jobs were carried out in a quick and professional manner. Now I have a gas oven light working, an unblocked fridge condenser and a quieter more efficient hob extractor fan. I am very satisfied and have recommended him to friends.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billie came when he said he would and got my dishwasher working again. So pleased and really good value for money. Great to have found someone who will do repairs.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine drum wasn't spinning....Billy got it fixed within an hour. Decent price and would recommend his services.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Replacement of grill element in electric cooker.
Grill "died" on Thurs. evening. Billy repaired it by mid morning on Friday.
Excellent service. Billy is very competent and courteous. We are very grateful for his swift intervention.
Grill "died" on Thurs. evening. Billy repaired it by mid morning on Friday.
Excellent service. Billy is very competent and courteous. We are very grateful for his swift intervention.
Bill, Liberton





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine leaking from door. Contacted Billy and received quick reply. Gave me an idea on the phone as to likely cause and an estimate of cost. Arrived when promised next day and completed repair quickly. Service excellent and in a friendly manner. Would recommend to anybody.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Having accidentally dropped washing up liquid in Neff dishwasher I received the dreaded E15 code. Found BR on Trusted Trader and rang Billy on a weekend and he came as promised 2 days later. Billy is a pro and a fantastic engineer. He stripped the machine and then spent a long time clearing all the soap from it and I’m pleased to say it is working now.
I would use Billy again and have recommended him to friends.
Patient, polite, professional.
Many thanks.
I would use Billy again and have recommended him to friends.
Patient, polite, professional.
Many thanks.
Lesley





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out at a short notice to fix my dishwasher. Prompt and polite service, would definitely use again.
Patrycja W





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine wasn't draining. Billy fixed it in no time. Polite and friendly.
Steven Cook





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Quick response and repair of dishwasher. Delighted with work and service.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Delighted with first class prompt service for my washing machine and cooker.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Electric Cooker ring replaced. Mr Rutherford came at the arranged time.
He replaced a broken spiral ring on an old electric cooker.
This was not a particularly easy job, but he persisted and the replacement ring was tested and is working perfectly. He seemed very competent, with many years experience of domestic appliance repair work. I would definitely call him out again if needed, and recommend him to friends and family.
He was courteous and wearing work uniform, and took anti Covid 19 virus precautions, wearing a mask, having used antiseptic gel, and he thoroughly washed his hands before leaving.
He replaced a broken spiral ring on an old electric cooker.
This was not a particularly easy job, but he persisted and the replacement ring was tested and is working perfectly. He seemed very competent, with many years experience of domestic appliance repair work. I would definitely call him out again if needed, and recommend him to friends and family.
He was courteous and wearing work uniform, and took anti Covid 19 virus precautions, wearing a mask, having used antiseptic gel, and he thoroughly washed his hands before leaving.
C MACDONALD





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came round quickly, and very efficiently replaced the motor in our washing machine, which is now working perfectly.
Donald MacKenzie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded to my email very quickly and I only had to wait a day before he came to fix my oven which needed a replacement element.
He was careful about distancing and used a mask. He did the job quickly and was a nice guy too! Will be using him if I need anything else!
He was careful about distancing and used a mask. He did the job quickly and was a nice guy too! Will be using him if I need anything else!
Lauren





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was super quick at getting in touch about the nature of the problem - we arranged a suitable time and was in touch when he was on his way. Would definitely be in touch again if needed !! Thanks BIlly !!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out to us at short notice to look at our oven which had stopped heating up. Given current COVID-19 conditions, he arrived with a face mask & gloves. He worked away in the kitchen & shouted if he needed us. We have a young child & are so grateful he came & helped fix our oven for us. It was fixed & sorted in half an hour. He was really helpful & friendly. Will definitely keep his number to use again & would have no hesitation in recommending him. Thanks again Billy.
Sarah & Paul





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy uninstalled my old dishwasher, which was hard wired to the electricity and left it outside my property. Once the new dishwasher was delivered outside my property, he came back and installed it. As I was getting the old dishwasher recycled via the company supplying the new dishwasher, it was important to me that Billy took out the old dishwasher before the new one arrived. He agreed times in advance and was very reliable, and he carried out a good job. As this was during the Covid19 lockdown, Billy wore a protective mask and gloves. I would recommend him.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy installed a new dishwasher. He got back by text really quickly and asked for confirmation that you’d got his texts so everyone knew what you as going on! Would definitely use again.
Kirsty R





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Have used Mr Rutherford's service twice and have been highly satisfied on both occasions. Prompt, reliable and professional service from a knowledgeable experienced engineer. Fairly priced and accommodating I would have no hesitation recommending this service.
Alistair McKintosh





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I used Billy's services when our Washing Machine broke recently. He turned up at very short notice and diagnosed the fault promptly. He took every precaution and was wearing a protective mask and gloves. I'm very happy with the service he provided and would not hesitate to recommend him to anyone with a domestic appliance issue.
D Palgan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy mended our Dryer.
He was super quick and efficient and turned up when he said he was going to.
He was super quick and efficient and turned up when he said he was going to.
Trevor





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My 19 year old washing machine decided to stop spinning in the middle of a pandemic. I called Billy and he came within 24 hours (masked and gloved) and was able to repair the machine with great efficiency and skill. Very positive experience and have no hesitation in recommending him unreservedly. Thank you.
Sue Atkinson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service - oven repaired within within 24 hours of making contact, with physical distancing closely observed. Would recommend.
Gavin





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Bill came out on the same day I called him and had my oven fixed within half an hour. He also made sure to keep to the guidelines for social distancing. He was professional, efficient, and I'm happy with the job and the price.
Cara





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We cannot praise Billy enough. During these challenging times of Coronavirus, Billy came to our rescue. You see, we live in Switzerland, and my mother-in-law in Edinburgh. My mother-in-law's washing machine started making an awful noise and not spinning properly. So step 1, reach out to Billy (having found him on this site with great reviews). After discussion with him we decided to look for a new machine. Step 2, Billy went and disconnected the old machine, and then when the new machine was delivered he went back (the same day) and installed it (step 3). He went over an above in helping mum and we cannot thank him enough. He was reliable, efficient, caring and given he was dealing with an unusual situation extremely adaptable. My husband, myself and my mother-in-law would all recommend Billy highly. He made a challenging situation manageable especially when other traders and companies are being less helpful. He was also very reasonably priced. Thank you so much Billy, you are our hero of the times.
Mrs McKinnon





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine broke down during the lock-down. Billy came out the same day, armed with his tool kit, mask and gloves. With his great knowledge and experience, the washing machine fault was diagnosed and fixed within the hour. Happy to recommend such a friendly and hard-working professional.
Linda McK





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy provided a professional and dedicated service despite the current lockdown. We had an issue with the heating element in our oven, Billy arrived the following day and observed social distancing whilst wearing a mask and gloves an absolute plus for those who are vulnerable or may be uncomfortable with someone outwith your family coming into your home. Billy resolved the problem quickly and was very thorough. We would highly recommend using BR Domestic Appliance Specialist and will absolutely use in the future.
Collette





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent response and service, especially considering these difficult times of Covid 19. Billy came out at short notice when my oven broke down. He was professional and friendly , operating within the social distancing guidelines and using gloves and a mask. After assessment I decided it might be better to replace the oven. He sourced a new oven in a couple of hours and returned to fit it. I would recommend him to anyone.
Julie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I would like to thank b r domestic appliance specialist [BILL] for the excellent service that I received when my washing machine broke down prompt first class service thanks





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Mr Rutherford came out later the same day as I called to fix our broken oven (even during the pandemic) He very quickly identified and fixed the problem.
Also, he observed social distancing & wore a mask & gloves - which was very much appreciated.
If we ever need any work done again, we’ll definitely be contacting him.
Also, he observed social distancing & wore a mask & gloves - which was very much appreciated.
If we ever need any work done again, we’ll definitely be contacting him.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
After a lengthy search, without success during this pandemic, to find a domestic appliance specialist to repair our washer-dryer, we discovered Billy Rutherford, BRDomestic Appliance Repair Specialist, in Trusted Traders List we telephoned on 13 April and he came promptly the following day. He was well-prepared and well-equipped in view of the current restrictions and carried out the necessary repairs quickly and efficiently. We would not hesitate to call upon him again in the future and would highly recommend the service he provides.
Donald MacLeod





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My Dyson had broken down and was making a weird flapping popping noise.. 2 days later on my way back from a shop on day19 of lockdown I saw Billy’s van in a nearby street... I asked him advice .... he picked up my Dyson 30 mins later from outside my flat and brought it back serviced, parts replaced and repaired by 11am the next morning - prob 24 hours tops From start to finish...
Amazing work and super efficient.. would recommend him anytime.. had previously met him when he worked at Wallace’s also superb service and advice..
Amazing work and super efficient.. would recommend him anytime.. had previously met him when he worked at Wallace’s also superb service and advice..
Louise Allan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We contacted Billy from Oxford to help repair a cooker in our house in Edinburgh which is rented out. He replied promptly to our message on a Saturday evening then did the work on the bank holiday Monday. He was helpful, knowledgeable, and speedy. Happy to recommend.
STEPHEN





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Investigation of leak in washing machine and repair. Mr Rutherford came promptly and made clear his pricing and the options of repair or replacement. He had the spare part in van so machine was repaired on the spot.
L. Hunt





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Needed a Dyson hoover repaired. Spoke to Billy in the morning, he picked the hoover up in the afternoon. Dropped it off 2 days later in mint condition. He observed social distancing and wore a mask.
Very reasonably priced too.
Very reasonably priced too.
Elena





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Problem fitting a new oven element in my elderly mothers cooker (issues with spare
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.
All the best and stay safe.
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.
All the best and stay safe.
G.Wood





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fixed a non working washing machine the next day after contacting. Quick and friendly service and fixed with no fuss and now working perfectly. Would thoroughly recommend.
Oliver





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Oven stopped working, and with the COVID-19 situation ongoing, we were worried it may be a while before it could be repaired. BR Domestic Appliance Specialist responded to our query on the same day and was with us the next day. The oven was replaced and is now working perfectly.
Professional, quick, and we would highly recommend
Professional, quick, and we would highly recommend
Andy Diack





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I realised yesterday a bit on my hoover was broken - phoned Billy at lunchtime, he came and collected it yesterday afternoon and has been back to drop off the repaired hoover this morning. Amazing service, all the more appreciated at this time when we’ve to stay at home.
Highly recommend this business.
Highly recommend this business.
Jo





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Outstanding service. Fixed oven with minimum fuss and no unrequited parts.
Highly recommended
Highly recommended





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing machine broke and with 2 small children, I was concerned about it getting fixed during the lock down.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
Catherine





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Installed our washing machine into a tight space - a tricky job.
Came up with solutions - tested everything was okay.
Excellent.
Came up with solutions - tested everything was okay.
Excellent.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.
Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
C, Gorgie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Disconnected old hob and oven and connected new hob and oven to the existing spurs, Communication was excellent and a very reliable service provided. The job was completed quickly and efficiently to the required standards. Would definitely recommend this trader to a friend.
June Judge





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called on Sunday with a broken down washing machine, Billy came the next day and gave me a time slot. Very reasonable call out charge and went over the options with me before proceeding. Fixed the problem within 20 mins and called back later to check all was well. Excellent service and would recommend.
Irene





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy helped us out when we had to replace our washing machine, he arrived when he said he would and did a great job. I would certainly recommend him.
Louise Taylor





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy replaced a broken grill element on our AEG oven - essentially did what he said right from the initial contact. Stayed in touch, turned up when he said and fixed the issue quickly and then charged less !!!! First time to write a review but he deserves the full 5. Very good service.
Hugh Thompson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Communication with Billy was easy and he was available to look at my oven the very next day, which was great. Arrived during the time we agreed and was friendly and professional. Bottom oven has been out of use for a long while now. Billy replaced the faulty element and I’m pleased to say it’s working great! Thank you!





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded quickly when my washing machine malfunctioned and fitted me in the same day. He was reliable and helpful. He did a thorough check and offered useful advice about several aspects of the machine. In the end, no work was required, but his call out fee was reasonable and I appreciated his expertise. I would certainly use Billy's service again.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My oven stopped working, and within 20 hours Billy had come and took less than an hour to repair and fit a new element. My oven was working again to allow me to bake for visitors the next day within 24 hours from my first phone call. Pleasant, efficient and helpful engineer who I can highly recommend.
Imogen Barrett





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
Catriona Maclean





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dishwasher working in next to no time. Very nice man, would thoroughly recommend.
M Mcquarrie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy fitted a new hob and oven in a rented property. He was very competent, reasonably priced, and arrived promptly.
I would recommend him without hesitation.
I would recommend him without hesitation.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Good service.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
K Hunter





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted Billy of BR Domestic Appliances. We discussed on the phone the problem I was having with my washing machine. Billy advised that the most likely problem was to do with the drum bearings. He said that due to the age of the machine (10years) it would not be cost effective to replace these. Also that it would be unlikely he would be able to source replacement ones for my model of machine due to its age. I really appreciated his advice and that he also saved me £35 call out charge. I will certainly recommend and use BR in the future.
Maureen Clapton





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called Billy out on Christmas eve to fix oven. He was there and had it fixed in a couple of hours. Great service.
M Gordon





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine and oven were broken. Billy turned up when promised. Quickly solved both problems. Now have a working oven and machine. I'm a delighted customer and would definitely recommend and use again. Thanks Billy.
Susan





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had an issue and Billy sorted it for me over the phone. Will definitely use him in the future
: )
: )
Ian





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
Elaine Scott





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fitting of new rubber seal to washing machine door. Carried work out at the agreed time. Friendly, tidy, excellent job done, reasonable price.
Neil Wilkinson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy arrived 30 minutes after I phoned to ask if he could have a look at my washing machine which suddenly stopped working. He very quickly diagnosed the problem and fixed it right away! I would highly recommend Billy and will indeed use him if I ever need another appliance fixed in the future.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy arrived as arranged to look at our washing machine which had stopped spinning. In fact, there was nothing wrong with the machine but an uneven load two days earlier had stopped the machine from spinning. Billy explained what to do if it happened again and we paid for the call out only.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy repaired my tumble drier. He arrived when he said he would, took the machine away to his workshop so as not to make a mess in my brand new utility (his idea, not mine). He repaired it the same day and again, arrived exactly when promised. Amazing service, thank you. I won’t hesitate to recommend him to others.





Value of Products/Services or Work Performed: £141
Ratings
Review Comments
This was the first time I have used BR Domestic Appliance Specialist but it won't be the last. Billy was extremely helpful, professional and knowledgeable. He did a great job of fixing my Rangemaster oven and grill, going out of his way to source parts which are now becoming obsolete due the the age of the cooker. I can't recommend Billy highly enough. He arrived when he said he would, on-going communication was excellent and I thought the price for the job was very fair.
Sarah Cran





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was one of the few dishwasher repairers who cover the Peebles area. He responded very quickly when our dishwasher rinse aid flap broke and advised on how to get the correct part. He came when said he would come, was friendly, professional and had the problem sorted speedily. His charges are very fair. I would definitely recommend him.
Cecelia Clegg





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy from Domestic Appliances has probably fixed almost every appliance in my kitchen over the last couple of years and he has been excellent on every occasion. Fantastic customer service & always very prompt response. Can’t recommend highly enough.
Moira





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy installed a new integrated dishwasher (after discussing with me the option of repairing the previous 10 year old appliance). A reliable tradesman who really knows his stuff.
Lesley Narrie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our washing machine was not spinning and Mr.B Rutherford fixed it easily explaining what was wrong with it and gave us a reasonable price for the parts and labour. Above and beyond service which you rarely see nowadays.
Drex





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I needed my dishwasher repaired. The repair man arrived at the agreed time, and fixed the machine. The price was as was quoted to me. Excellent service. Pleasant chap. Would definitely recommend this firm.
David McGeown





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dishwasher fixed - small item removed from the pump.
Anna





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine diagnostics + installation of new machine -
Perfectly punctuation, effective, efficient and candid.
Perfectly punctuation, effective, efficient and candid.
A. Allen





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
What can I say that hasn't been said already. Billy is a first class guy and I would happily recommend him to anyone. I needed the digital clock on my range cooker repaired. After my initial enquiry Billy arrived to see the problem. He advised on what was needed and some parts had to be ordered. Once they arrived Billy returned to carry out the repair. I have admire his determination to get the unit fitted and working. Many thanks Billy.
Mike Murray





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Oven repaired efficiently and promptly all within 24 hours of making call. First class service.
Gordon Haldane





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing machine was spinning intermittently. Billy quickly came to have a look and was able to open the filter which was jammed. Unfortunately this didn’t solve the issue but Billy happily came back on 2 further occasions to try and get the machine working. Despite being unable to fix the machine (new one required) I would happily recommend Billy. His desire to solve the problem with repeat visits shows his commitment to customer satisfaction.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My ancient washing machine broke down and I contacted Billy. He came next day and repaired it. Very pleased with the service. Would definitely recommend him. He knows his stuff!
Sheila Page





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The dishwasher hose was chewed by mice. Billy came at short notice, fitted a replacement hose along with a protective mesh net which should prevent the problem recurring.
Very happy with the service and would recommend him to others.
Very happy with the service and would recommend him to others.
John C





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing stopped spinning Billy came out the next day to fix it. I explained the issue I was having and he immediately went right to the problem which was a blocked pipe under my sink. Very reasonable price and professional. Would certainly recommend him.
HOLLY JEFFREY





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had a issue with my tumble dryer. Billy promptly found the fault and fixed it in no time, at a reasonable cost.
Mary Peters





Value of Products/Services or Work Performed: £65.00
Ratings
Review Comments
Friendly and efficient service. Didn't make me feel daft for not clearing out the washing machine filter regularly myself. Came at a time that suited me.





Value of Products/Services or Work Performed: £1 - £1000
Ratings