In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 298 reviews and feedback
Trusted Trader since 2018

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 298 reviews.
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review stars review stars review stars review stars review stars   1st December 2021
Value of Products/Services or Work Performed: £1 - £1000
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Replacement of holed door seal on elderly Bosch washing machine.

Billy Rutherford came on time, was obviously very experienced and well-equipped with necessary tools and had correct part in his van. Pleasant manner, worked efficiently and repair completely successful. No hesitation about recommending him.
review stars review stars review stars review stars review stars   20th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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First class service. Second time using this company for washing machine repair & oven fix. Highly recommend.

review stars review stars review stars review stars review stars   17th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy very kindly arranged to see us urgently to fix our LG washing machine. Fantastic service. Took the time to assess the machine properly and ensured the machine was in full working order before leaving. Will definitely be calling on Billy again for any appliance needs. Cannot recommend highly enough.
review stars review stars review stars review stars review stars   13th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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My fan oven had stopped heating. I phoned BR and he came out the same day. He not only fixed the problem quickly but fitted an oven light too.
Excellent service.
review stars review stars review stars review stars review stars   11th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine inlet hose was blocked with dirty gritty water that had suddenly come in via our mains water. Billy answered my call immediately and arranged a time to visit. He arrived promptly and was able to clear the plumbing problem and get the washing machine working perfectly. I was very happy with his service and reasonably priced too.
review stars review stars review stars review stars review stars   8th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine brushes replaced and filter cleared.
Charges were notified in advance and were reasonable.
Billy arrived when he said he would and carried out the repair quickly and efficiently. Machine was repaired 2 weeks ago and seems to be working fine.
review stars review stars review stars review stars review stars   4th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a visit by Billy to help with my washing machine. He had a look and told me I could replace my appliance or the part that was faulty, although both alternatives would be expensive. He then went on to say how I could get more life out of my appliance without expense. I am a great believer in "The Extra Mile" in customer care and Billy certainly did that. Plus, he is a piper!

I have no hesitation in recommending him unreservedly

Bill Hill
review stars review stars review stars review stars review stars   14th October 2021
Value of Products/Services or Work Performed: £1 - £1000
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After being mucked about by the manufacturer for a washing machine repair I came across BR Domestic. Billy gave me a fair quote over the phone and was able to squeeze the job In despite a busy schedule that day. Arrived exactly when he said he would, very pleasant and washing machine sorted. Top notch service.
review stars review stars review stars review stars review stars   30th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Identified and rectified a washing machine inlet hose leak. I have used this firm before for an excellent cooker repair and the engineer arrived this time within the hours stated. He soon identified the problem and helped clear up the mess of leaked water. I would definitely use this firm again for any domestic appliance repair and have already passed on his details to some neighbours in the nearby flats.

review stars review stars review stars review stars review stars   25th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Came out and fixed broken oven. Arrived as promised and sorted the problem. Great to be able to fix rather than have to replace. Very pleased with the service provided.
review stars review stars review stars review stars review stars   21st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Fitted new washing machine door hinge. Prompt service at fair price.

review stars review stars review stars review stars review stars   12th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine repair - Billy was great, he answered to arrange appointment despite being on holiday, he arrived on time and in line with covid guidance. Really professional and helpful and gave great advice when it was really too expensive to repair but pointed me to a solution that worked.
review stars review stars review stars review stars review stars   5th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy was in the area so came round within half an hour to repair my oven. All sorted within an hour of my call, at a reasonable cost. Couldn't be better.

review stars review stars review stars review stars review stars   3rd August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Both oven and washing machine attended to. Service was quick and efficient. Thank you.
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Washer/dryer repair. Short notice repair required, and arrived on time. Fault determined quickly and repair completely.
review stars review stars review stars review stars review stars   18th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Aged cooker was losing heat and needed new seals. Mr Rutherford managed to source replacements and promptly fitted them. Not cheap but efficient cheerful service and much cheaper than buying a new cooker!

review stars review stars review stars review stars review stars   13th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I phoned Billy yesterday to see if he could have a look at the latch in my washing machine. He came round today to fix it, and was very reasonably priced. I would not hestitate to recommend Billy, and use him again should I need any other repairs. Thank you!
review stars review stars review stars review stars review stars   9th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy has fixed our washing machine twice (two separate and unrelated problems). Both times, he proved friendly, super reliable, highly experienced and very reasonably priced. I would not hesitate to recommend him; he will - no question - be my first port of call again in future. He provides a great service.
review stars review stars review stars review stars review stars   8th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I always go to this trader, I use him for all my appliance repairs, to date he has repaired oven , dishwasher & washing machine.
He always answers calls & voicemails promptly, very reasonable prices. He arrives when he says he will. He is polite & respectful of property.
I called him at 9.45am this morning to book a repair, he was near me & said he could come after his current job, he has been & completed repair all by 11am. That is 5 star service.
review stars review stars review stars review stars review stars   7th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Prompt, efficient repair at great price

review stars review stars review stars review stars review stars   9th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy replaced the ripped seal on my washing machine. Booked in very quickly and job done. Advice given to prevent issue recurring. Very professional service. I will use again if I have any domestic appliance issues.
review stars review stars review stars review stars review stars   8th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Our oven was not heating properly. Billy diagnosed the problem , obtained the parts and completed the repair within a few days. Excellent service as always from Billy. Thank you.
review stars review stars review stars review stars review stars   28th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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A brilliant job completed very quickly and with the minimum of fuss. Thank you!

review stars review stars review stars review stars review stars   12th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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My Mum’s element in the top oven had fallen down. I contacted Billy, on her behalf, to repair. He was pleasant, upfront about cost and very good natured with my mum.
As the work needed a part to be ordered, he contacted me to explain this and check the cost was ok before going ahead with the work.
The oven was fully repaired the next day.

Very impressed and would definitely recommend. Thanks so much, Billy!
review stars review stars review stars review stars review stars   11th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very reliable tradesman, arrived on time and came to repair my oven on a Sunday which was a godsend.
Fixed the problem promptly.
Very happy with service.
Would use again.
review stars review stars review stars review stars review stars   8th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service, very quick and efficient! Highly recommended.
review stars review stars review stars review stars review stars   2nd April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had a problem with my washing machine, contacted BR Domestics, came out the following day & resolved issue immediately
review stars review stars review stars review stars review stars   26th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Element in my oven fixed without any hassle. Great service and would definitely use them again should the need arise.
review stars review stars review stars review stars review stars   23rd March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Bill repaired replaced the element in our electric oven speedily and without any mess. Would recommend to friends if they needed appliance repair.
review stars review stars review stars review stars review stars   18th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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I was very happy with the repair to my washing machine. The repair was carried out quickly, efficiently and within 24 hours of being requested.
review stars review stars review stars review stars review stars   17th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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The oven part of my mums cooker had stopped working. She's 89 and partially sighted so I wanted to get it sorted as soon as possible with someone trustworthy who had been vetted and had lots of good feedback. I called and got Billy at 10am who was straightforward and clear about his costs and next steps. He'd been round, discovered it was the element that needed replacing, had the part in his van so fixed it there and then and it was all done by 2pm, fantastic! Highly recommended and reasonably priced too.
review stars review stars review stars review stars review stars   16th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very quick and efficient. Very helpful. Will certainly use again.

review stars review stars review stars review stars review stars   13th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very Efficient and Professional Service, work carried out on the same day as the service call made. Good Value for Money. Highly recommend this company for all domestic appliances repairs.

review stars review stars review stars review stars review stars   5th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Fixed a fault with the washing machine. Responded to query very quickly and provided friendly, helpful service. Would recommend.
review stars review stars review stars review stars review stars   14th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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We found Billy from BR Domestics on line and are so glad we did.
Billy came out in absolutely atrocious weather during severe snow and ice and could not have been more helpful or knowledgeable.
He not only immediately identified the problem with our washing machine but noted a further issue which needed immediate attention and although he did not have the required part with him, he went home to fetch it and returned straight away to fit the part.
The washing machine is over 10 years old and is now working as well as it did when brand new.
Billy provides an outstanding service and I would thoroughly recommend BR Domestics!
review stars review stars review stars review stars review stars   13th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy came out very quickly when we had been left in the lurch by a national company who refused to fit the washing machine they had delivered. His work was tidy and efficient and gave me a great sense of relief. He was prompt and polite and fully masked. Would definitely recommend and use again. Thanks.

review stars review stars review stars review stars review stars   26th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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I phoned Billy as I had a washing machine breakdown, he came round the next day and fixed my machine. Very pleased indeed!
review stars review stars review stars review stars review stars   26th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Fault with out washing machine. Fast and very efficient service, would definitely use this engineer again
review stars review stars review stars review stars review stars   22nd January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Great service prompt attention and flexible would not hesitate to contact again
review stars review stars review stars review stars review stars   22nd January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Our oven stopped heating up so I called BR Repairs who fitted us in within 24 hours. Billy is efficient and got the job done really quickly.

I’d highly recommend!
review stars review stars review stars review stars review stars   21st January 2021
Value of Products/Services or Work Performed: £1 - £1000
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We thought we would need to buy a new washing machine when it broke but Billy came round the next day and fixed the issue within half an hour, saving us loads of money and hassle. Would definitely use his services again
review stars review stars review stars review stars review stars   9th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Phoned Billy about 12 midway to see if he could put my oven door back on as I couldn’t get it back on after cleaning it .
He promptly arrived about 2.30 looked at it and he said he hadn’t seen one like this before but 20 minutes later it was back on after numerous members of the family trying for nearly a week.
Thanks Billy for coming out so quickly.
Don’t hesitate if you’re looking for someone to fix an appliance he was very pleasant and all masked up .
review stars review stars review stars review stars review stars   9th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. Phoned on Friday night and he was here Saturday morning. Fixed my oven straight away, I would highly recommend.
review stars review stars review stars review stars review stars   7th January 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was able to fix my washing machine and oven very quickly. He was professional and cost effective and I would not hesitate to recommend him.
review stars review stars review stars review stars review stars   4th January 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My oven broke down on 23rd December. I had a very prompt response to my panicked phone call and then a call first thing in the morning to ensure that there would be time to fix my oven for Christmas. Very knowledgable and professional service. Will be using for any further servicing and repairs.

review stars review stars review stars review stars review stars   3rd January 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My Mum recommended Billy to us. We had a problem with the filter on our washing machine. Came out on Hogmanay to fix it at just a few hours notice. Fixed the machine and got it working again, removing the blockage. Really happy with the service, would definitely use again.

review stars review stars review stars review stars review stars   5th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Replacement door seal to our Neff washing machine. More than happy with the job done and would highly recommended.

review stars review stars review stars review stars review stars   4th December 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Contacted Billy yesterday 3rd December & advised he would pop over 4th p.m. Arrived as advised, fixed washing machine. Excellent service and highly recommend.

review stars review stars review stars review stars review stars   28th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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washing machine door unjammed. Handle replaced.

Prompt communication.
Fitted in with when I was able to be at home.
Good Professional Service and would definitely use Billy again.
thanks.
review stars review stars review stars review stars review stars   23rd November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy set up a prompt next day appointment , which surprised me . But he turned up , on time was professional and cracked on with the job in hand . Fixed my oven element and communicated well . I also feel if there was a problem with the repair it will be sorted. Len
review stars review stars review stars review stars review stars   18th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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E-mailed on Monday night, oven fixed by Tuesday lunchtime. Efficient, friendly and professional service. Highly recommend.
review stars review stars review stars review stars review stars   17th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Replacement of Bosch washing machine leaking front door seal.
Instant response to enquiry last night and seal replaced early this afternoon.
Cracking service!

review stars review stars review stars review stars review stars   12th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I got my oven repaired a year ago, I came back to leave a review because this guy is just awesome. He worked within my time constrains and he had the part in his van. I also liked his "no nonsense" attitude. Totally recommended.
review stars review stars review stars review stars review stars   12th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Very prompt response to my enquiry, came along the next day and repaired our washing machine. Professional, efficient and friendly, I would definitely recommend.
review stars review stars review stars review stars review stars   12th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Repaired electric oven. Excellent service . Very much appreciated and would certainly recommend.
review stars review stars review stars review stars review stars   12th November 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy repaired our 20 year old oven when thought it was doomed. Prompt, efficient and tidy service, great communication beforehand, deserves every 5* rating he gets.
review stars review stars review stars review stars review stars   31st October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Fixed our dishwasher in no time at all. Great service, very prompt in coming and good price.
review stars review stars review stars review stars review stars   30th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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This man deserves all the 5 star ratings! He answered my enquiry very quickly and was able to carry out my repair the very next day. Friendly, knew what he was doing, had the parts already, efficient and got the job done. Very happy indeed and will definitely use again. He repairs ovens, dishwashers, washing machines and so on. Really pleased to have him in my contacts.
review stars review stars review stars review stars review stars   29th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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The website query form didn't seem to work for me, but rang them instead and received great quick service. They came the next day and put a new element and lamp in my Zanussi oven, no fuss and good overall experience. Will keep his card as my go-to person for domestic appliance repairs.
review stars review stars review stars review stars review stars   29th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Cordless Dyson fitted with new battery and thoroughly overhauled. Prompt attention, update on progress of repair, door to door service all extremely efficient.

review stars review stars review stars review stars review stars   25th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy fixed our upper grill element in the oven which had broken. We ordered the spare part and he came out the day after we received the part. Very efficient and tidy and even took away the old element. Will definitely keep his number for any future repairs.
review stars review stars review stars review stars review stars   16th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We had a problem with our fridge door's hinges. Billy found that they were broken and there was no ideal place to mount the replacements. He came up with a bunch of options to fix this, talked them through with us, and tried them out. In the end, everything was perfect, despite the tricky situation, and it's been working well for several months since. I'd definitely recommend using him.

review stars review stars review stars review stars review stars   14th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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The element in our oven burnt out and needed replacing. An appointment was booked for the next day. The work was done quickly and seems to be to a good standard.

I would definitely call him again.

review stars review stars review stars review stars review stars   9th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Element in oven replaced. One visit, responsive, came within 24 hrs, mended straight away.
review stars review stars review stars review stars review stars   7th October 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We had guests in our flat and the washing machine door would not open. Rang Billy who recognised the urgency of the situation and squeezed in the repair the following day. His rate was very reasonable so I've bookmarked him on my phone just in case....!
review stars review stars review stars review stars review stars   3rd October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fan oven heating element burnt out, called BR domestic appliances and was fixed the next day! Great service and price, much appreciated
review stars review stars review stars review stars review stars   28th September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I called Billy to arrange a repair of a Bosch washing machine. He gave an estimate of cost over the phone and came next day as arranged. He is clearly very experienced and knows what he is doing. He fitted new carbon brushes to the motor and reground the armature. The machine now works perfectly. He was also careful regarding Covid precautions, e.g. wearing a mask to come through my home. All in all a refreshingly competent and fuss-free service at a reasonable price. Highly recommended.

review stars review stars   27th September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Came to repair my dishwasher and was charged £65 for less than 30 minutes where he removed the kickboard, played around with a screwdriver at the bottom of the machine, which he did not even pull out and said he had re-set the overflow fill - didn't know there was such a thing. Machine worked twice after that and has not worked since. I had stated that the programme appeared to be stuck and would not move forward from the initial start up of the motor. Sent him a text to let him know it is still not working and he did say he could come back and see if it was 'repairable' - sorry but no confidence in this company at all and not prepared to through good money after bad.
review stars review stars review stars review stars review stars   16th September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My fan oven wasn’t working so I phoned Billy of BR Domestic Appliance to arrange an appointment. He told me the cost of the call out charge and the faulty item upfront which I felt was a good fair price. He appeared within 30 mins and had the job completed very efficiently.
Would definitely recommend and use again.
review stars review stars review stars review stars review stars   3rd September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was very helpful after my tenant reported the washing machine not draining properly. He came out and quickly identified the problem as a blockage and had it fixed within 20 minutes.
I would highly recommend Billy's services and will keep his contact details for any future problems.
review stars review stars review stars review stars review stars   3rd September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I was very impressed by Billy's speed of response to my request for services. He was upfront about the cost of him coming to look at the jobs and the additional costs that might be incurred to do the repairs. The jobs were carried out in a quick and professional manner. Now I have a gas oven light working, an unblocked fridge condenser and a quieter more efficient hob extractor fan. I am very satisfied and have recommended him to friends.

review stars review stars review stars review stars review stars   2nd September 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billie came when he said he would and got my dishwasher working again. So pleased and really good value for money. Great to have found someone who will do repairs.

review stars review stars review stars review stars review stars   30th August 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine drum wasn't spinning....Billy got it fixed within an hour. Decent price and would recommend his services.

review stars review stars review stars review stars review stars   28th August 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Replacement of grill element in electric cooker.
Grill "died" on Thurs. evening. Billy repaired it by mid morning on Friday.
Excellent service. Billy is very competent and courteous. We are very grateful for his swift intervention.
review stars review stars review stars review stars review stars   28th August 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine leaking from door. Contacted Billy and received quick reply. Gave me an idea on the phone as to likely cause and an estimate of cost. Arrived when promised next day and completed repair quickly. Service excellent and in a friendly manner. Would recommend to anybody.

review stars review stars review stars review stars review stars   25th August 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Having accidentally dropped washing up liquid in Neff dishwasher I received the dreaded E15 code. Found BR on Trusted Trader and rang Billy on a weekend and he came as promised 2 days later. Billy is a pro and a fantastic engineer. He stripped the machine and then spent a long time clearing all the soap from it and I’m pleased to say it is working now.
I would use Billy again and have recommended him to friends.
Patient, polite, professional.
Many thanks.
review stars review stars review stars review stars review stars   22nd July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy came out at a short notice to fix my dishwasher. Prompt and polite service, would definitely use again.
review stars review stars review stars review stars review stars   15th July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine wasn't draining. Billy fixed it in no time. Polite and friendly.
review stars review stars review stars review stars review stars   9th July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Quick response and repair of dishwasher. Delighted with work and service.

review stars review stars review stars review stars review stars   5th July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Delighted with first class prompt service for my washing machine and cooker.

review stars review stars review stars review stars review stars   30th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Electric Cooker ring replaced. Mr Rutherford came at the arranged time.
He replaced a broken spiral ring on an old electric cooker.

This was not a particularly easy job, but he persisted and the replacement ring was tested and is working perfectly. He seemed very competent, with many years experience of domestic appliance repair work. I would definitely call him out again if needed, and recommend him to friends and family.

He was courteous and wearing work uniform, and took anti Covid 19 virus precautions, wearing a mask, having used antiseptic gel, and he thoroughly washed his hands before leaving.
review stars review stars review stars review stars review stars   5th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy came round quickly, and very efficiently replaced the motor in our washing machine, which is now working perfectly.
review stars review stars review stars review stars review stars   2nd June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy responded to my email very quickly and I only had to wait a day before he came to fix my oven which needed a replacement element.

He was careful about distancing and used a mask. He did the job quickly and was a nice guy too! Will be using him if I need anything else!
review stars review stars review stars review stars review stars   25th May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was super quick at getting in touch about the nature of the problem - we arranged a suitable time and was in touch when he was on his way. Would definitely be in touch again if needed !! Thanks BIlly !!

review stars review stars review stars review stars review stars   23rd May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy came out to us at short notice to look at our oven which had stopped heating up. Given current COVID-19 conditions, he arrived with a face mask & gloves. He worked away in the kitchen & shouted if he needed us. We have a young child & are so grateful he came & helped fix our oven for us. It was fixed & sorted in half an hour. He was really helpful & friendly. Will definitely keep his number to use again & would have no hesitation in recommending him. Thanks again Billy.
review stars review stars review stars review stars review stars   20th May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Billy uninstalled my old dishwasher, which was hard wired to the electricity and left it outside my property. Once the new dishwasher was delivered outside my property, he came back and installed it. As I was getting the old dishwasher recycled via the company supplying the new dishwasher, it was important to me that Billy took out the old dishwasher before the new one arrived. He agreed times in advance and was very reliable, and he carried out a good job. As this was during the Covid19 lockdown, Billy wore a protective mask and gloves. I would recommend him.

review stars review stars review stars review stars review stars   15th May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy installed a new dishwasher. He got back by text really quickly and asked for confirmation that you’d got his texts so everyone knew what you as going on! Would definitely use again.
review stars review stars review stars review stars review stars   14th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Have used Mr Rutherford's service twice and have been highly satisfied on both occasions. Prompt, reliable and professional service from a knowledgeable experienced engineer. Fairly priced and accommodating I would have no hesitation recommending this service.
review stars review stars review stars review stars review stars   8th May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I used Billy's services when our Washing Machine broke recently. He turned up at very short notice and diagnosed the fault promptly. He took every precaution and was wearing a protective mask and gloves. I'm very happy with the service he provided and would not hesitate to recommend him to anyone with a domestic appliance issue.
review stars review stars review stars review stars review stars   7th May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy mended our Dryer.
He was super quick and efficient and turned up when he said he was going to.
review stars review stars review stars review stars review stars   1st May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My 19 year old washing machine decided to stop spinning in the middle of a pandemic. I called Billy and he came within 24 hours (masked and gloved) and was able to repair the machine with great efficiency and skill. Very positive experience and have no hesitation in recommending him unreservedly. Thank you.
review stars review stars review stars review stars review stars   1st May 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Great service - oven repaired within within 24 hours of making contact, with physical distancing closely observed. Would recommend.
review stars review stars review stars review stars review stars   29th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Bill came out on the same day I called him and had my oven fixed within half an hour. He also made sure to keep to the guidelines for social distancing. He was professional, efficient, and I'm happy with the job and the price.
review stars review stars review stars review stars review stars   28th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We cannot praise Billy enough. During these challenging times of Coronavirus, Billy came to our rescue. You see, we live in Switzerland, and my mother-in-law in Edinburgh. My mother-in-law's washing machine started making an awful noise and not spinning properly. So step 1, reach out to Billy (having found him on this site with great reviews). After discussion with him we decided to look for a new machine. Step 2, Billy went and disconnected the old machine, and then when the new machine was delivered he went back (the same day) and installed it (step 3). He went over an above in helping mum and we cannot thank him enough. He was reliable, efficient, caring and given he was dealing with an unusual situation extremely adaptable. My husband, myself and my mother-in-law would all recommend Billy highly. He made a challenging situation manageable especially when other traders and companies are being less helpful. He was also very reasonably priced. Thank you so much Billy, you are our hero of the times.
review stars review stars review stars review stars review stars   27th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine broke down during the lock-down. Billy came out the same day, armed with his tool kit, mask and gloves. With his great knowledge and experience, the washing machine fault was diagnosed and fixed within the hour. Happy to recommend such a friendly and hard-working professional.
review stars review stars review stars review stars review stars   23rd April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy provided a professional and dedicated service despite the current lockdown. We had an issue with the heating element in our oven, Billy arrived the following day and observed social distancing whilst wearing a mask and gloves an absolute plus for those who are vulnerable or may be uncomfortable with someone outwith your family coming into your home. Billy resolved the problem quickly and was very thorough. We would highly recommend using BR Domestic Appliance Specialist and will absolutely use in the future.
review stars review stars review stars review stars review stars   22nd April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Excellent response and service, especially considering these difficult times of Covid 19. Billy came out at short notice when my oven broke down. He was professional and friendly , operating within the social distancing guidelines and using gloves and a mask. After assessment I decided it might be better to replace the oven. He sourced a new oven in a couple of hours and returned to fit it. I would recommend him to anyone.
review stars review stars review stars review stars review stars   21st April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I would like to thank b r domestic appliance specialist [BILL] for the excellent service that I received when my washing machine broke down prompt first class service thanks

review stars review stars review stars review stars review stars   20th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Mr Rutherford came out later the same day as I called to fix our broken oven (even during the pandemic) He very quickly identified and fixed the problem.
Also, he observed social distancing & wore a mask & gloves - which was very much appreciated.
If we ever need any work done again, we’ll definitely be contacting him.

review stars review stars review stars review stars review stars   16th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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After a lengthy search, without success during this pandemic, to find a domestic appliance specialist to repair our washer-dryer, we discovered Billy Rutherford, BRDomestic Appliance Repair Specialist, in Trusted Traders List we telephoned on 13 April and he came promptly the following day. He was well-prepared and well-equipped in view of the current restrictions and carried out the necessary repairs quickly and efficiently. We would not hesitate to call upon him again in the future and would highly recommend the service he provides.
review stars review stars review stars review stars review stars   15th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My Dyson had broken down and was making a weird flapping popping noise.. 2 days later on my way back from a shop on day19 of lockdown I saw Billy’s van in a nearby street... I asked him advice .... he picked up my Dyson 30 mins later from outside my flat and brought it back serviced, parts replaced and repaired by 11am the next morning - prob 24 hours tops From start to finish...
Amazing work and super efficient.. would recommend him anytime.. had previously met him when he worked at Wallace’s also superb service and advice..
review stars review stars review stars review stars review stars   13th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We contacted Billy from Oxford to help repair a cooker in our house in Edinburgh which is rented out. He replied promptly to our message on a Saturday evening then did the work on the bank holiday Monday. He was helpful, knowledgeable, and speedy. Happy to recommend.
review stars review stars review stars review stars review stars   10th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Investigation of leak in washing machine and repair. Mr Rutherford came promptly and made clear his pricing and the options of repair or replacement. He had the spare part in van so machine was repaired on the spot.
review stars review stars review stars review stars review stars   10th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Needed a Dyson hoover repaired. Spoke to Billy in the morning, he picked the hoover up in the afternoon. Dropped it off 2 days later in mint condition. He observed social distancing and wore a mask.
Very reasonably priced too.
review stars review stars review stars review stars review stars   9th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Problem fitting a new oven element in my elderly mothers cooker (issues with spare
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.

All the best and stay safe.
review stars review stars review stars review stars review stars   5th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Fixed a non working washing machine the next day after contacting. Quick and friendly service and fixed with no fuss and now working perfectly. Would thoroughly recommend.
review stars review stars review stars review stars review stars   4th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Oven stopped working, and with the COVID-19 situation ongoing, we were worried it may be a while before it could be repaired. BR Domestic Appliance Specialist responded to our query on the same day and was with us the next day. The oven was replaced and is now working perfectly.

Professional, quick, and we would highly recommend
review stars review stars review stars review stars review stars   4th April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I realised yesterday a bit on my hoover was broken - phoned Billy at lunchtime, he came and collected it yesterday afternoon and has been back to drop off the repaired hoover this morning. Amazing service, all the more appreciated at this time when we’ve to stay at home.
Highly recommend this business.
review stars review stars review stars review stars review stars   2nd April 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Outstanding service. Fixed oven with minimum fuss and no unrequited parts.
Highly recommended

review stars review stars review stars review stars review stars   31st March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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My washing machine broke and with 2 small children, I was concerned about it getting fixed during the lock down.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
review stars review stars review stars review stars review stars   30th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Installed our washing machine into a tight space - a tricky job.
Came up with solutions - tested everything was okay.
Excellent.

review stars review stars review stars review stars review stars   27th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.

Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
review stars review stars review stars review stars review stars   26th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Disconnected old hob and oven and connected new hob and oven to the existing spurs, Communication was excellent and a very reliable service provided. The job was completed quickly and efficiently to the required standards. Would definitely recommend this trader to a friend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Called on Sunday with a broken down washing machine, Billy came the next day and gave me a time slot. Very reasonable call out charge and went over the options with me before proceeding. Fixed the problem within 20 mins and called back later to check all was well. Excellent service and would recommend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy helped us out when we had to replace our washing machine, he arrived when he said he would and did a great job. I would certainly recommend him.
review stars review stars review stars review stars review stars   16th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy replaced a broken grill element on our AEG oven - essentially did what he said right from the initial contact. Stayed in touch, turned up when he said and fixed the issue quickly and then charged less !!!! First time to write a review but he deserves the full 5. Very good service.
review stars review stars review stars review stars review stars   13th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Communication with Billy was easy and he was available to look at my oven the very next day, which was great. Arrived during the time we agreed and was friendly and professional. Bottom oven has been out of use for a long while now. Billy replaced the faulty element and I’m pleased to say it’s working great! Thank you!

review stars review stars review stars review stars review stars   10th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Billy responded quickly when my washing machine malfunctioned and fitted me in the same day. He was reliable and helpful. He did a thorough check and offered useful advice about several aspects of the machine. In the end, no work was required, but his call out fee was reasonable and I appreciated his expertise. I would certainly use Billy's service again.

review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My oven stopped working, and within 20 hours Billy had come and took less than an hour to repair and fit a new element. My oven was working again to allow me to bake for visitors the next day within 24 hours from my first phone call. Pleasant, efficient and helpful engineer who I can highly recommend.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
review stars review stars review stars review stars review stars   28th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Dishwasher working in next to no time. Very nice man, would thoroughly recommend.
review stars review stars review stars review stars review stars   14th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy fitted a new hob and oven in a rented property. He was very competent, reasonably priced, and arrived promptly.
I would recommend him without hesitation.

review stars review stars review stars review stars review stars   12th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Review Comments
Good service.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
review stars review stars review stars review stars review stars   6th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Review Comments
I contacted Billy of BR Domestic Appliances. We discussed on the phone the problem I was having with my washing machine. Billy advised that the most likely problem was to do with the drum bearings. He said that due to the age of the machine (10years) it would not be cost effective to replace these. Also that it would be unlikely he would be able to source replacement ones for my model of machine due to its age. I really appreciated his advice and that he also saved me £35 call out charge. I will certainly recommend and use BR in the future.
review stars review stars review stars review stars review stars   31st January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Called Billy out on Christmas eve to fix oven. He was there and had it fixed in a couple of hours. Great service.
review stars review stars review stars review stars review stars   30th January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Washing machine and oven were broken. Billy turned up when promised. Quickly solved both problems. Now have a working oven and machine. I'm a delighted customer and would definitely recommend and use again. Thanks Billy.
review stars review stars review stars review stars review stars   8th January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I had an issue and Billy sorted it for me over the phone. Will definitely use him in the future
: )
review stars review stars review stars review stars review stars   5th January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
review stars review stars review stars review stars review stars   4th January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Fitting of new rubber seal to washing machine door. Carried work out at the agreed time. Friendly, tidy, excellent job done, reasonable price.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy arrived 30 minutes after I phoned to ask if he could have a look at my washing machine which suddenly stopped working. He very quickly diagnosed the problem and fixed it right away! I would highly recommend Billy and will indeed use him if I ever need another appliance fixed in the future.

review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy arrived as arranged to look at our washing machine which had stopped spinning. In fact, there was nothing wrong with the machine but an uneven load two days earlier had stopped the machine from spinning. Billy explained what to do if it happened again and we paid for the call out only.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.

review stars review stars review stars review stars review stars   1st December 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy repaired my tumble drier. He arrived when he said he would, took the machine away to his workshop so as not to make a mess in my brand new utility (his idea, not mine). He repaired it the same day and again, arrived exactly when promised. Amazing service, thank you. I won’t hesitate to recommend him to others.

review stars review stars review stars review stars review stars   30th November 2019
Value of Products/Services or Work Performed: £141
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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This was the first time I have used BR Domestic Appliance Specialist but it won't be the last. Billy was extremely helpful, professional and knowledgeable. He did a great job of fixing my Rangemaster oven and grill, going out of his way to source parts which are now becoming obsolete due the the age of the cooker. I can't recommend Billy highly enough. He arrived when he said he would, on-going communication was excellent and I thought the price for the job was very fair.
review stars review stars review stars review stars review stars   19th November 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was one of the few dishwasher repairers who cover the Peebles area. He responded very quickly when our dishwasher rinse aid flap broke and advised on how to get the correct part. He came when said he would come, was friendly, professional and had the problem sorted speedily. His charges are very fair. I would definitely recommend him.
review stars review stars review stars review stars review stars   10th November 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy from Domestic Appliances has probably fixed almost every appliance in my kitchen over the last couple of years and he has been excellent on every occasion. Fantastic customer service & always very prompt response. Can’t recommend highly enough.
review stars review stars review stars review stars review stars   9th November 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy installed a new integrated dishwasher (after discussing with me the option of repairing the previous 10 year old appliance). A reliable tradesman who really knows his stuff.
review stars review stars review stars review stars review stars   2nd November 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Our washing machine was not spinning and Mr.B Rutherford fixed it easily explaining what was wrong with it and gave us a reasonable price for the parts and labour. Above and beyond service which you rarely see nowadays.
review stars review stars review stars review stars review stars   25th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I needed my dishwasher repaired. The repair man arrived at the agreed time, and fixed the machine. The price was as was quoted to me. Excellent service. Pleasant chap. Would definitely recommend this firm.
review stars review stars review stars review stars review stars   23rd October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Dishwasher fixed - small item removed from the pump.
review stars review stars review stars review stars review stars   22nd October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine diagnostics + installation of new machine -

Perfectly punctuation, effective, efficient and candid.
review stars review stars review stars review stars review stars   19th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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What can I say that hasn't been said already. Billy is a first class guy and I would happily recommend him to anyone. I needed the digital clock on my range cooker repaired. After my initial enquiry Billy arrived to see the problem. He advised on what was needed and some parts had to be ordered. Once they arrived Billy returned to carry out the repair. I have admire his determination to get the unit fitted and working. Many thanks Billy.
review stars review stars review stars review stars review stars   19th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Oven repaired efficiently and promptly all within 24 hours of making call. First class service.
review stars review stars review stars review stars review stars   16th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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My washing machine was spinning intermittently. Billy quickly came to have a look and was able to open the filter which was jammed. Unfortunately this didn’t solve the issue but Billy happily came back on 2 further occasions to try and get the machine working. Despite being unable to fix the machine (new one required) I would happily recommend Billy. His desire to solve the problem with repeat visits shows his commitment to customer satisfaction.

review stars review stars review stars review stars review stars   16th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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My ancient washing machine broke down and I contacted Billy. He came next day and repaired it. Very pleased with the service. Would definitely recommend him. He knows his stuff!
review stars review stars review stars review stars review stars   15th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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The dishwasher hose was chewed by mice. Billy came at short notice, fitted a replacement hose along with a protective mesh net which should prevent the problem recurring.
Very happy with the service and would recommend him to others.
review stars review stars review stars review stars review stars   14th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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My washing stopped spinning Billy came out the next day to fix it. I explained the issue I was having and he immediately went right to the problem which was a blocked pipe under my sink. Very reasonable price and professional. Would certainly recommend him.
review stars review stars review stars review stars review stars   8th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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I had a issue with my tumble dryer. Billy promptly found the fault and fixed it in no time, at a reasonable cost.
review stars review stars review stars review stars review stars   4th October 2019
Value of Products/Services or Work Performed: £65.00
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Friendly and efficient service. Didn't make me feel daft for not clearing out the washing machine filter regularly myself. Came at a time that suited me.

review stars review stars review stars review stars review stars   27th September 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy managed to fit us into his busy schedule as the washing machine wasn’t working. He fixed it quickly for a reasonable price and explained how to prevent issue arising again. He was efficient and tidy. We would definitely use him again.
review stars review stars review stars review stars review stars   26th September 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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I had an intermittent, worsening fault in my washing machine. Billy was able to find the fault and fix the problem in one visit. He returned my call, was happy to communicate via text and was able to schedule a visit at short notice. All very helpful when you have young family and endless laundry.
review stars review stars review stars review stars review stars   15th September 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Removal of semi integrated dishwasher and fitting of free standing dishwasher . Disconnecting washing machine and installing new machine.
Billy was prompt . The removal of old dishwasher was more complicated than first thought. Billy completed the job - cut the plynth to fit .
All in all superb work and despite job being more complicated kept to quoted price.
Very satisfied customer from Penicuik.

review stars review stars review stars review stars review stars   12th September 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy was prompt and very knowledgeable. The repair was done very quickly and was only charged for his time. Highly recommended
review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £0
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Have fridge freezer (eleven years old), temperatures much too low and green on light flashing, in hot weather.
Found BR's number in Edinburgh Trusted Traders and phoned.
Received very good, helpful advice which appears to have worked.
Very grateful for this and would use again.

review stars review stars review stars review stars review stars   24th July 2019
Value of Products/Services or Work Performed: £35.00
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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he quickly spotted why our dishwasher door was sticking and set about fixing it with speed and success. NO fuss nor grumbles !
review stars review stars review stars review stars review stars   19th July 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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I am so pleased with the excellent service provided by Billy. He has a marvelous work ethic displaying knowledge, experience, punctuality and the patience to explain what was required along with the cost. The waiting time for the appointment was very short and the price an incredible bargain for a washing machine repair. I would recommend Billy to anyone.
review stars review stars review stars review stars review stars   7th July 2019
Value of Products/Services or Work Performed: £90
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Have accurate quote. Arrived when he said he would and I had a functioning oven in no time. Nice guy, reasonable prices. Would use him again.
review stars review stars review stars review stars review stars   1st July 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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excellent job nice guy !!!
review stars review stars review stars review stars review stars   1st July 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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This is the second time we have received work from Billy. This time we needed a new oven installed (and the old one taken away). As before service was outstanding, good value and top quality.

Highly recommend.

Thanks!

review stars review stars review stars review stars review stars   29th June 2019
Value of Products/Services or Work Performed: £65
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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When my washing machine broke down my usual repair company couldn't come out til Tuesday, they gave me BR Domestic' s number, he came out same day and managed to repair my machine. Charged what he quoted over the phone and tied up when the job was complete. Very impressed, will use again!
review stars review stars review stars review stars review stars   29th June 2019
Value of Products/Services or Work Performed: £65.00
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Our 18mth old Bosch washing machine came up with an error code indicating that there was a leak.....this happened on Saturday morning at 9.30...I rang Billy at just after 10...and true to his word he arrived just after 1pm....he managed to have our machine up and running again in no time...we have used Billy in the past and we will certainly be keeping his number handy in case we need him again...thanks again Bill..enjoy the cakes .
review stars review stars review stars review stars review stars   28th June 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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The door to my washing machine wouldn’t open, with a full wash inside.
Billy arrived the following day, and diagnosed the problem quickly, leaving me with a working machine until he returned the following day with a new door handle.
Really impressed at Billy’s fast and efficient service.
I will diffinitely use Billy again and highly recommend him.
review stars review stars review stars review stars review stars   27th June 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Review Comments
Called last night and arrived this afternoon to fix our oven. It needed a new element and a small electrical repair, which was all fixed within half an hour. He was very polite and tidy. Would definitely recommend.
review stars review stars review stars review stars review stars   17th June 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
The engineer visited quickly and our washing machine was repaired efficiently and without any fuss. Would highly recommend.

review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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I have used this service twice now and found Billy reliable and courteous.
review stars review stars review stars review stars review stars   15th June 2019
Value of Products/Services or Work Performed: £130
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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The dishwasher in my tenanted flat had stopped working so I was looking for a tradesman who could have a look and see if it was worth repairing. I found BR Domestics (Billy) online and liked the reviews so asked him to call my tenants and arrange to have a look at it. He did this and said that the dishwasher was beyond repair (it was over 10 years old).
He advised that I bought one online and got it delivered to the flat and he would fit it and take the old one away. He kept in touch with my tenants and once the new dishwasher was delivered he arranged fitting. There were a few adjustments that he also sorted out with the kitchen units and he did a great job.
He kept me informed of the all the repairs and costs of the job and I would recommend him.
review stars review stars review stars review stars review stars   14th June 2019
Value of Products/Services or Work Performed: £115
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Washer dryer repair from BR. Attended when said he would, got part in time he said it would take and fitted part when he said he would, very reliable and knowledgeable.
Excellent service and reasonable priced.
Would recommend and definitely use again.
review stars review stars review stars review stars review stars   6th June 2019
Value of Products/Services or Work Performed: £300.00
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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I had a new cooker fitted. I telephoned Domestic Appliance Repair Specialist on the
Wednesday, he bought the cooker for me and fitted it on the Thursday. Was delighted with the work done and would definitely recommend him.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Highly recommend Domestic Appliance repairs Specialist.
Highly professional
110% trust worthy
Was able to come out and do they repairs the following day.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £105
Ratings
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Review Comments
Repair to Hotpoint oven
This was done efficiently and with courtesy and no mess
review stars review stars review stars review stars review stars   23rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine seal replacement.
Reliable, knowledgeable,tidy. Also gave advice on how to prevent future problems.
I would have no hesitation in recommending Billy to others.
review stars review stars review stars review stars review stars   20th May 2019
Value of Products/Services or Work Performed: £65.00
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My washing machine wasn't working so phoned Billy from BR Domestic Appliance Repair Specialist on the Wednesday and he arranged to come the next day. He came on time, repaired the machine no problem and tested everything was working properly. Price was as quoted and very reasonable. Billy was a genuine, friendly man and I'd definitely recommend him! Great service!
review stars review stars review stars review stars review stars   17th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Prompt reply to request and job done as promised.
review stars review stars review stars review stars review stars   15th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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My problem was quickly solved. Bill was very friendly and helpful and I would thoroughly recommend his services to anyone.
review stars review stars review stars review stars review stars   14th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded at very short notice for a washing machine repair I needed - he visited 4 hours after I called him (compare the 5 day waiting list via Bosch service centre). He took time on the phone to clarify exactly what my assessment of the problem was and turned up when he said he would (a shame to say, but you cant even take that for granted any more). Billy was polite, business like and very quickly diagnosed the problem. He worked in this kind of role for 30 years or more before setting up his own business, so he has the experience to diagnose and fix quickly. He had my job done in a little more than 1/2 hour and I was more than happy to pay the going rate (which is extremely reasonable by the way), for the work he did. The machine now works perfectly. I cannot recommend Billy highly enough. An easy 5 stars *****
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Repair to door catch and oven light on Rangemaster Cooker. Emailed BR Domestic Appliances and received a prompt email back from Billy. This was on a Friday afternoon and Billy was on site on Monday morning. Extremely good and reasonably priced service from a very pleasant chap.
review stars review stars review stars review stars review stars   7th May 2019
Value of Products/Services or Work Performed: £65
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Billy fitted uninstalled and fitted a new washing machine for me. The first one delivered was unfortunately broken and Billy was quick to identify the problem and was kind enough to come the following day to fit the replacement.

Fantastic value for money and I will definitely be contacting him again for any domestic appliance repairs or installations I need. Would definitely recommend to anyone!
review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Called to get an hose repair on my Dyson before 11 this morning . Job was done before lunch with no hassle and very happy with the price
review stars review stars review stars review stars review stars   1st May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Replaced grill element in my cooker.
Excellent service problem diagnosed and new part fitted same day.

review stars review stars review stars review stars review stars   1st May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Called BR Appliance specialist regarding a broken washing machine. Very professional service. Billy managed to come on the same day and fix it. Fast, efficient service. Very pleased. Would definitely recommend to others.
review stars review stars review stars review stars review stars   24th April 2019
Value of Products/Services or Work Performed: £95
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Billy repaired my washing machine motor. He was able to diagnose the problem and repair it on the spot. Saved a few hundred pound from not needing to buy a new machine. Clean tidy worker. Fast and efficient. Very nice friendly guy. Highly recommend him. I found his name on a local network Facebook page.
review stars review stars review stars review stars review stars   12th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Fast response to call out. Excellent service and price.
review stars review stars review stars review stars review stars   12th April 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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I have a Wolf cooker/oven which is American, expensive and apparently rare in Scotland. It got damaged during cleaning and the smaller oven blew the electricity circuit whenever turned on. I contacted Billy through this website. He was courteous, extremely helpful, reliable and exceptional value in my opinion. Billy hadn't seen a Wolf range like mine before but with his experience, logic, common sense and determination he managed to fix it for me. And as an added bonus, he is also a very nice man!

Review Image 1 for BR Domestic Appliance Specialist by Debbie, Essex Road, Barnton 
review stars review stars review stars review stars review stars   1st April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy sorted my cooker, Reliable, Trustworthy, Speedy service, great communication I highly recommend him. Will definitely use again Thanks Lorraine
review stars review stars review stars review stars review stars   24th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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New oven element and oven light fitted , prompt and professional friendly service , couldn’t ask for more would use again
review stars review stars review stars review stars review stars   14th March 2019
Value of Products/Services or Work Performed: £65
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My washing machine was full of water and the drain was blocked. I found Billy on the trusted trader site, contacted him and my washing machine was fixed the following morning. I couldn't have asked for a better service. Friendly, honest, very reasonable charge and no mess. I will definitely be keeping Billy's number handy for future repairs.
review stars review stars review stars review stars review stars   13th March 2019
Value of Products/Services or Work Performed: £70
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Dishwasher drainage pump was blocked. Rang at 9 am. Came round an hour and a half after contact and job was done an hour later. Great service. Recommended.
review stars review stars review stars review stars review stars   8th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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I sent Billy an enquiry using this site and he was with me within 2 hours to look at my machine. He was friendly to chat to and very efficient. Would recommend.
review stars review stars review stars review stars review stars   7th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Great and quick service!
review stars review stars review stars review stars review stars   4th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine problem. He arrived as arranged and took the time to explain the issue. Was polite and knowledgeable and had clearly stated the charges and costs. I would use his service again and definitely recommend to others.
review stars review stars review stars review stars review stars   4th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Kitchen Belling Hob not working. Located problem had replacement part. Tidied up left area spotless. Would highly recommend.
review stars review stars review stars review stars review stars   3rd March 2019
Value of Products/Services or Work Performed: £1 - £1000
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We were having problems with our washing machine cutting out mid-cycle and not draining or rinsing properly. William came out promptly, and provided honest, fair advice about the likely nature of the issue and the efficacy of the work he did. He was polite and friendly and the fee he charged was very fair. I would use again and would definitely recommend.
review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Arrived when he stated. A true professional,brilliant at his job. I have no hesitation in recommending him. We will use him again!

North Berwick.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1 - £1000
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I contacted this company based on Trusted Trader reviews, as I had a problem with my washing machine which wouldn't empty, and they were all spot on.
I emailed for a quote and Billy Rutherford got back to me that evening asking me to phone the following morning with more details. He informed me clearly of his charges and I couldn't believe that he came out the same afternoon and fixed it.
It turned out not to be the pump but just clogged up so it was just the call out charge. While here he set straight to work and was friendly and polite and had the job done in no time. Would definitely use him again and recommend to others.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Having a new oven supplied and fitted , Billy was excellent took time to take me through the workings of new oven ,if I had any problems ,just phone him and he would pop in and sort them out .Would recommend this company .
review stars review stars review stars review stars review stars   14th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Great to find someone who offers such an efficient & friendly service that covers East Lothian. Am in Haddington & would definitely recommend.

review stars review stars review stars review stars   13th February 2019
Value of Products/Services or Work Performed: £65
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Came out and fixed dishwasher same day!

On time, reliable and really helpful explaining issue and how to fix it.

Very pleased with work and so good to have someone in the phone book to call at short notice.

review stars review stars review stars review stars review stars   12th February 2019
Value of Products/Services or Work Performed: £65
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I had a new oven fitted. I was very satisfied with the service I received. Very punctual and the service was excellent. I would have no qualms about recommending his services.
review stars review stars review stars review stars review stars   11th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Checked faulty washing machine.
Fast, friendly and efficient service. Will definitely recommend.
review stars review stars review stars review stars review stars   9th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Phoned Billy to come and fix our Bosch washing machine which had started making some very loud grinding noises the previous night. He was amazing, he juggled his appointments around for that day and arrived at the house a couple of hours later.

Billy quickly identified the problem and had the machine fixed within minutes. Great customer service and a pleasure to deal with. Would highly recommend Billy to others in need.
review stars review stars review stars review stars review stars   8th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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I emailed late evening regarding a broken fan oven and had an appointment arranged for the next day. Billy arrived on time, replaced the fan and left things tidy. Would recommend.
review stars review stars review stars review stars review stars   5th February 2019
Value of Products/Services or Work Performed: £70
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Billy - He was a very steady, earnest, energetic worker. Excellent service.
Professional and friendly. Would definitely recommend and hire him again.

review stars review stars review stars review stars review stars   1st February 2019
Value of Products/Services or Work Performed: £150
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New fan and motor fitted to a 20-year-old Neff oven.
The work was carried out promptly (within 2 days of contacting the engineer. He arrived at the arranged time and carried out the work efficiently. All now appears to bw working well again.

review stars review stars review stars review stars review stars   28th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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I emailed Billy and received a prompt response. He came the next day to fix my dishwasher and oven. Excellent service and work.

review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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It was a Saturday and the oven element blew mid way through cooking a big dinner for a family celebration. I called around a few places but knew it would be hard to get someone at such short notice on a Saturday afternoon. One place I called suggested I call Billy and yes, fantastic, he shifted things around and came over as soon as he could. He fitted the right element and got the over working again, and back in went the food!
He is polite, tells you what he is doing and does not bamboozle you with terminology OR treat you like you don't know anything.
I will use his services again next time something needs fixed. Recommend!!!
review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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We called Billy out to repair our built in electric oven. We had no current contacts for this type of work but were impressed by previous reviews we had read on line for BR Domestic Appliance Specialist so decided to go with them.

Billy called the next day and fixed the problem on his first visit. All charges and costs were communicated up front so we knew exactly where we stood. The work was carried out to high standard and at a competitive cost, and we would have no hesitation in recommending Billy to family and friends.

review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £100
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