In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 436 reviews and feedback.
Trusted Trader member since 2018.
BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 436 reviews.
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review stars review stars review stars review stars review stars   10th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Investigation of leak in washing machine and repair. Mr Rutherford came promptly and made clear his pricing and the options of repair or replacement. He had the spare part in van so machine was repaired on the spot.
review stars review stars review stars review stars review stars   10th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Needed a Dyson hoover repaired. Spoke to Billy in the morning, he picked the hoover up in the afternoon. Dropped it off 2 days later in mint condition. He observed social distancing and wore a mask.
Very reasonably priced too.
review stars review stars review stars review stars review stars   9th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Problem fitting a new oven element in my elderly mothers cooker (issues with spare
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.

All the best and stay safe.
review stars review stars review stars review stars review stars   5th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fixed a non working washing machine the next day after contacting. Quick and friendly service and fixed with no fuss and now working perfectly. Would thoroughly recommend.
review stars review stars review stars review stars review stars   4th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Oven stopped working, and with the COVID-19 situation ongoing, we were worried it may be a while before it could be repaired. BR Domestic Appliance Specialist responded to our query on the same day and was with us the next day. The oven was replaced and is now working perfectly.

Professional, quick, and we would highly recommend
review stars review stars review stars review stars review stars   4th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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I realised yesterday a bit on my hoover was broken - phoned Billy at lunchtime, he came and collected it yesterday afternoon and has been back to drop off the repaired hoover this morning. Amazing service, all the more appreciated at this time when we’ve to stay at home.
Highly recommend this business.
review stars review stars review stars review stars review stars   2nd April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Outstanding service. Fixed oven with minimum fuss and no unrequited parts.
Highly recommended

review stars review stars review stars review stars review stars   31st March 2020
Value of Products/Services or Work Performed: £1 - £1000
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My washing machine broke and with 2 small children, I was concerned about it getting fixed during the lock down.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
review stars review stars review stars review stars review stars   30th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Installed our washing machine into a tight space - a tricky job.
Came up with solutions - tested everything was okay.
Excellent.

review stars review stars review stars review stars review stars   27th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.

Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
review stars review stars review stars review stars review stars   26th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Disconnected old hob and oven and connected new hob and oven to the existing spurs, Communication was excellent and a very reliable service provided. The job was completed quickly and efficiently to the required standards. Would definitely recommend this trader to a friend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called on Sunday with a broken down washing machine, Billy came the next day and gave me a time slot. Very reasonable call out charge and went over the options with me before proceeding. Fixed the problem within 20 mins and called back later to check all was well. Excellent service and would recommend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy helped us out when we had to replace our washing machine, he arrived when he said he would and did a great job. I would certainly recommend him.
review stars review stars review stars review stars review stars   16th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy replaced a broken grill element on our AEG oven - essentially did what he said right from the initial contact. Stayed in touch, turned up when he said and fixed the issue quickly and then charged less !!!! First time to write a review but he deserves the full 5. Very good service.
review stars review stars review stars review stars review stars   13th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Communication with Billy was easy and he was available to look at my oven the very next day, which was great. Arrived during the time we agreed and was friendly and professional. Bottom oven has been out of use for a long while now. Billy replaced the faulty element and I’m pleased to say it’s working great! Thank you!

review stars review stars review stars review stars review stars   10th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded quickly when my washing machine malfunctioned and fitted me in the same day. He was reliable and helpful. He did a thorough check and offered useful advice about several aspects of the machine. In the end, no work was required, but his call out fee was reasonable and I appreciated his expertise. I would certainly use Billy's service again.

review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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My oven stopped working, and within 20 hours Billy had come and took less than an hour to repair and fit a new element. My oven was working again to allow me to bake for visitors the next day within 24 hours from my first phone call. Pleasant, efficient and helpful engineer who I can highly recommend.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
review stars review stars review stars review stars review stars   28th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Dishwasher working in next to no time. Very nice man, would thoroughly recommend.
review stars review stars review stars review stars review stars   14th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy fitted a new hob and oven in a rented property. He was very competent, reasonably priced, and arrived promptly.
I would recommend him without hesitation.

review stars review stars review stars review stars review stars   12th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Good service.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
review stars review stars review stars review stars review stars   6th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Billy of BR Domestic Appliances. We discussed on the phone the problem I was having with my washing machine. Billy advised that the most likely problem was to do with the drum bearings. He said that due to the age of the machine (10years) it would not be cost effective to replace these. Also that it would be unlikely he would be able to source replacement ones for my model of machine due to its age. I really appreciated his advice and that he also saved me £35 call out charge. I will certainly recommend and use BR in the future.
review stars review stars review stars review stars review stars   31st January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy out on Christmas eve to fix oven. He was there and had it fixed in a couple of hours. Great service.
review stars review stars review stars review stars review stars   30th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine and oven were broken. Billy turned up when promised. Quickly solved both problems. Now have a working oven and machine. I'm a delighted customer and would definitely recommend and use again. Thanks Billy.
review stars review stars review stars review stars review stars   8th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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I had an issue and Billy sorted it for me over the phone. Will definitely use him in the future
: )
review stars review stars review stars review stars review stars   5th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
review stars review stars review stars review stars review stars   4th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fitting of new rubber seal to washing machine door. Carried work out at the agreed time. Friendly, tidy, excellent job done, reasonable price.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy arrived 30 minutes after I phoned to ask if he could have a look at my washing machine which suddenly stopped working. He very quickly diagnosed the problem and fixed it right away! I would highly recommend Billy and will indeed use him if I ever need another appliance fixed in the future.

review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy arrived as arranged to look at our washing machine which had stopped spinning. In fact, there was nothing wrong with the machine but an uneven load two days earlier had stopped the machine from spinning. Billy explained what to do if it happened again and we paid for the call out only.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.

review stars review stars review stars review stars review stars   1st December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy repaired my tumble drier. He arrived when he said he would, took the machine away to his workshop so as not to make a mess in my brand new utility (his idea, not mine). He repaired it the same day and again, arrived exactly when promised. Amazing service, thank you. I won’t hesitate to recommend him to others.

review stars review stars review stars review stars review stars   30th November 2019
Value of Products/Services or Work Performed: £141
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This was the first time I have used BR Domestic Appliance Specialist but it won't be the last. Billy was extremely helpful, professional and knowledgeable. He did a great job of fixing my Rangemaster oven and grill, going out of his way to source parts which are now becoming obsolete due the the age of the cooker. I can't recommend Billy highly enough. He arrived when he said he would, on-going communication was excellent and I thought the price for the job was very fair.
review stars review stars review stars review stars review stars   19th November 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy was one of the few dishwasher repairers who cover the Peebles area. He responded very quickly when our dishwasher rinse aid flap broke and advised on how to get the correct part. He came when said he would come, was friendly, professional and had the problem sorted speedily. His charges are very fair. I would definitely recommend him.
review stars review stars review stars review stars review stars   10th November 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy from Domestic Appliances has probably fixed almost every appliance in my kitchen over the last couple of years and he has been excellent on every occasion. Fantastic customer service & always very prompt response. Can’t recommend highly enough.
review stars review stars review stars review stars review stars   9th November 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy installed a new integrated dishwasher (after discussing with me the option of repairing the previous 10 year old appliance). A reliable tradesman who really knows his stuff.
review stars review stars review stars review stars review stars   2nd November 2019
Value of Products/Services or Work Performed: £1 - £1000
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Our washing machine was not spinning and Mr.B Rutherford fixed it easily explaining what was wrong with it and gave us a reasonable price for the parts and labour. Above and beyond service which you rarely see nowadays.
review stars review stars review stars review stars review stars   25th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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I needed my dishwasher repaired. The repair man arrived at the agreed time, and fixed the machine. The price was as was quoted to me. Excellent service. Pleasant chap. Would definitely recommend this firm.
review stars review stars review stars review stars review stars   23rd October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Dishwasher fixed - small item removed from the pump.
review stars review stars review stars review stars review stars   22nd October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine diagnostics + installation of new machine -

Perfectly punctuation, effective, efficient and candid.
review stars review stars review stars review stars review stars   19th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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What can I say that hasn't been said already. Billy is a first class guy and I would happily recommend him to anyone. I needed the digital clock on my range cooker repaired. After my initial enquiry Billy arrived to see the problem. He advised on what was needed and some parts had to be ordered. Once they arrived Billy returned to carry out the repair. I have admire his determination to get the unit fitted and working. Many thanks Billy.
review stars review stars review stars review stars review stars   19th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Oven repaired efficiently and promptly all within 24 hours of making call. First class service.
review stars review stars review stars review stars review stars   16th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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My washing machine was spinning intermittently. Billy quickly came to have a look and was able to open the filter which was jammed. Unfortunately this didn’t solve the issue but Billy happily came back on 2 further occasions to try and get the machine working. Despite being unable to fix the machine (new one required) I would happily recommend Billy. His desire to solve the problem with repeat visits shows his commitment to customer satisfaction.

review stars review stars review stars review stars review stars   16th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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My ancient washing machine broke down and I contacted Billy. He came next day and repaired it. Very pleased with the service. Would definitely recommend him. He knows his stuff!
review stars review stars review stars review stars review stars   15th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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The dishwasher hose was chewed by mice. Billy came at short notice, fitted a replacement hose along with a protective mesh net which should prevent the problem recurring.
Very happy with the service and would recommend him to others.
review stars review stars review stars review stars review stars   14th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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My washing stopped spinning Billy came out the next day to fix it. I explained the issue I was having and he immediately went right to the problem which was a blocked pipe under my sink. Very reasonable price and professional. Would certainly recommend him.
review stars review stars review stars review stars review stars   8th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had a issue with my tumble dryer. Billy promptly found the fault and fixed it in no time, at a reasonable cost.
review stars review stars review stars review stars review stars   4th October 2019
Value of Products/Services or Work Performed: £65.00
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Friendly and efficient service. Didn't make me feel daft for not clearing out the washing machine filter regularly myself. Came at a time that suited me.

review stars review stars review stars review stars review stars   27th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy managed to fit us into his busy schedule as the washing machine wasn’t working. He fixed it quickly for a reasonable price and explained how to prevent issue arising again. He was efficient and tidy. We would definitely use him again.
review stars review stars review stars review stars review stars   26th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had an intermittent, worsening fault in my washing machine. Billy was able to find the fault and fix the problem in one visit. He returned my call, was happy to communicate via text and was able to schedule a visit at short notice. All very helpful when you have young family and endless laundry.
review stars review stars review stars review stars review stars   15th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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Removal of semi integrated dishwasher and fitting of free standing dishwasher . Disconnecting washing machine and installing new machine.
Billy was prompt . The removal of old dishwasher was more complicated than first thought. Billy completed the job - cut the plynth to fit .
All in all superb work and despite job being more complicated kept to quoted price.
Very satisfied customer from Penicuik.

review stars review stars review stars review stars review stars   12th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy was prompt and very knowledgeable. The repair was done very quickly and was only charged for his time. Highly recommended
review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £0
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Have fridge freezer (eleven years old), temperatures much too low and green on light flashing, in hot weather.
Found BR's number in Edinburgh Trusted Traders and phoned.
Received very good, helpful advice which appears to have worked.
Very grateful for this and would use again.

review stars review stars review stars review stars review stars   24th July 2019
Value of Products/Services or Work Performed: £35.00
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he quickly spotted why our dishwasher door was sticking and set about fixing it with speed and success. NO fuss nor grumbles !
review stars review stars review stars review stars review stars   19th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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I am so pleased with the excellent service provided by Billy. He has a marvelous work ethic displaying knowledge, experience, punctuality and the patience to explain what was required along with the cost. The waiting time for the appointment was very short and the price an incredible bargain for a washing machine repair. I would recommend Billy to anyone.
review stars review stars review stars review stars review stars   7th July 2019
Value of Products/Services or Work Performed: £90
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Have accurate quote. Arrived when he said he would and I had a functioning oven in no time. Nice guy, reasonable prices. Would use him again.
review stars review stars review stars review stars review stars   1st July 2019
Value of Products/Services or Work Performed: £1 - £1000
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excellent job nice guy !!!
review stars review stars review stars review stars review stars   1st July 2019
Value of Products/Services or Work Performed: £1 - £1000
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This is the second time we have received work from Billy. This time we needed a new oven installed (and the old one taken away). As before service was outstanding, good value and top quality.

Highly recommend.

Thanks!

review stars review stars review stars review stars review stars   29th June 2019
Value of Products/Services or Work Performed: £65
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When my washing machine broke down my usual repair company couldn't come out til Tuesday, they gave me BR Domestic' s number, he came out same day and managed to repair my machine. Charged what he quoted over the phone and tied up when the job was complete. Very impressed, will use again!
review stars review stars review stars review stars review stars   29th June 2019
Value of Products/Services or Work Performed: £65.00
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Our 18mth old Bosch washing machine came up with an error code indicating that there was a leak.....this happened on Saturday morning at 9.30...I rang Billy at just after 10...and true to his word he arrived just after 1pm....he managed to have our machine up and running again in no time...we have used Billy in the past and we will certainly be keeping his number handy in case we need him again...thanks again Bill..enjoy the cakes .
review stars review stars review stars review stars review stars   28th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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The door to my washing machine wouldn’t open, with a full wash inside.
Billy arrived the following day, and diagnosed the problem quickly, leaving me with a working machine until he returned the following day with a new door handle.
Really impressed at Billy’s fast and efficient service.
I will diffinitely use Billy again and highly recommend him.
review stars review stars review stars review stars review stars   27th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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Called last night and arrived this afternoon to fix our oven. It needed a new element and a small electrical repair, which was all fixed within half an hour. He was very polite and tidy. Would definitely recommend.
review stars review stars review stars review stars review stars   17th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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The engineer visited quickly and our washing machine was repaired efficiently and without any fuss. Would highly recommend.

review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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I have used this service twice now and found Billy reliable and courteous.
review stars review stars review stars review stars review stars   15th June 2019
Value of Products/Services or Work Performed: £130
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The dishwasher in my tenanted flat had stopped working so I was looking for a tradesman who could have a look and see if it was worth repairing. I found BR Domestics (Billy) online and liked the reviews so asked him to call my tenants and arrange to have a look at it. He did this and said that the dishwasher was beyond repair (it was over 10 years old).
He advised that I bought one online and got it delivered to the flat and he would fit it and take the old one away. He kept in touch with my tenants and once the new dishwasher was delivered he arranged fitting. There were a few adjustments that he also sorted out with the kitchen units and he did a great job.
He kept me informed of the all the repairs and costs of the job and I would recommend him.
review stars review stars review stars review stars review stars   14th June 2019
Value of Products/Services or Work Performed: £115
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Washer dryer repair from BR. Attended when said he would, got part in time he said it would take and fitted part when he said he would, very reliable and knowledgeable.
Excellent service and reasonable priced.
Would recommend and definitely use again.
review stars review stars review stars review stars review stars   6th June 2019
Value of Products/Services or Work Performed: £300.00
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I had a new cooker fitted. I telephoned Domestic Appliance Repair Specialist on the
Wednesday, he bought the cooker for me and fitted it on the Thursday. Was delighted with the work done and would definitely recommend him.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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Highly recommend Domestic Appliance repairs Specialist.
Highly professional
110% trust worthy
Was able to come out and do they repairs the following day.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £105
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Repair to Hotpoint oven
This was done efficiently and with courtesy and no mess
review stars review stars review stars review stars review stars   23rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Washing machine seal replacement.
Reliable, knowledgeable,tidy. Also gave advice on how to prevent future problems.
I would have no hesitation in recommending Billy to others.
review stars review stars review stars review stars review stars   20th May 2019
Value of Products/Services or Work Performed: £65.00
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My washing machine wasn't working so phoned Billy from BR Domestic Appliance Repair Specialist on the Wednesday and he arranged to come the next day. He came on time, repaired the machine no problem and tested everything was working properly. Price was as quoted and very reasonable. Billy was a genuine, friendly man and I'd definitely recommend him! Great service!
review stars review stars review stars review stars review stars   17th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Prompt reply to request and job done as promised.
review stars review stars review stars review stars review stars   15th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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My problem was quickly solved. Bill was very friendly and helpful and I would thoroughly recommend his services to anyone.
review stars review stars review stars review stars review stars   14th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded at very short notice for a washing machine repair I needed - he visited 4 hours after I called him (compare the 5 day waiting list via Bosch service centre). He took time on the phone to clarify exactly what my assessment of the problem was and turned up when he said he would (a shame to say, but you cant even take that for granted any more). Billy was polite, business like and very quickly diagnosed the problem. He worked in this kind of role for 30 years or more before setting up his own business, so he has the experience to diagnose and fix quickly. He had my job done in a little more than 1/2 hour and I was more than happy to pay the going rate (which is extremely reasonable by the way), for the work he did. The machine now works perfectly. I cannot recommend Billy highly enough. An easy 5 stars *****
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Repair to door catch and oven light on Rangemaster Cooker. Emailed BR Domestic Appliances and received a prompt email back from Billy. This was on a Friday afternoon and Billy was on site on Monday morning. Extremely good and reasonably priced service from a very pleasant chap.
review stars review stars review stars review stars review stars   7th May 2019
Value of Products/Services or Work Performed: £65
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Billy fitted uninstalled and fitted a new washing machine for me. The first one delivered was unfortunately broken and Billy was quick to identify the problem and was kind enough to come the following day to fit the replacement.

Fantastic value for money and I will definitely be contacting him again for any domestic appliance repairs or installations I need. Would definitely recommend to anyone!
review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Called to get an hose repair on my Dyson before 11 this morning . Job was done before lunch with no hassle and very happy with the price
review stars review stars review stars review stars review stars   1st May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Replaced grill element in my cooker.
Excellent service problem diagnosed and new part fitted same day.

review stars review stars review stars review stars review stars   1st May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Called BR Appliance specialist regarding a broken washing machine. Very professional service. Billy managed to come on the same day and fix it. Fast, efficient service. Very pleased. Would definitely recommend to others.
review stars review stars review stars review stars review stars   24th April 2019
Value of Products/Services or Work Performed: £95
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Billy repaired my washing machine motor. He was able to diagnose the problem and repair it on the spot. Saved a few hundred pound from not needing to buy a new machine. Clean tidy worker. Fast and efficient. Very nice friendly guy. Highly recommend him. I found his name on a local network Facebook page.
review stars review stars review stars review stars review stars   12th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Fast response to call out. Excellent service and price.
review stars review stars review stars review stars review stars   12th April 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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I have a Wolf cooker/oven which is American, expensive and apparently rare in Scotland. It got damaged during cleaning and the smaller oven blew the electricity circuit whenever turned on. I contacted Billy through this website. He was courteous, extremely helpful, reliable and exceptional value in my opinion. Billy hadn't seen a Wolf range like mine before but with his experience, logic, common sense and determination he managed to fix it for me. And as an added bonus, he is also a very nice man!

Review Image 1 for BR Domestic Appliance Specialist by Debbie, Essex Road, Barnton 
review stars review stars review stars review stars review stars   1st April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy sorted my cooker, Reliable, Trustworthy, Speedy service, great communication I highly recommend him. Will definitely use again Thanks Lorraine
review stars review stars review stars review stars review stars   24th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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New oven element and oven light fitted , prompt and professional friendly service , couldn’t ask for more would use again
review stars review stars review stars review stars review stars   14th March 2019
Value of Products/Services or Work Performed: £65
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My washing machine was full of water and the drain was blocked. I found Billy on the trusted trader site, contacted him and my washing machine was fixed the following morning. I couldn't have asked for a better service. Friendly, honest, very reasonable charge and no mess. I will definitely be keeping Billy's number handy for future repairs.
review stars review stars review stars review stars review stars   13th March 2019
Value of Products/Services or Work Performed: £70
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Dishwasher drainage pump was blocked. Rang at 9 am. Came round an hour and a half after contact and job was done an hour later. Great service. Recommended.
review stars review stars review stars review stars review stars   8th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I sent Billy an enquiry using this site and he was with me within 2 hours to look at my machine. He was friendly to chat to and very efficient. Would recommend.
review stars review stars review stars review stars review stars   7th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Great and quick service!
review stars review stars review stars review stars review stars   4th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine problem. He arrived as arranged and took the time to explain the issue. Was polite and knowledgeable and had clearly stated the charges and costs. I would use his service again and definitely recommend to others.
review stars review stars review stars review stars review stars   4th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Kitchen Belling Hob not working. Located problem had replacement part. Tidied up left area spotless. Would highly recommend.
review stars review stars review stars review stars review stars   3rd March 2019
Value of Products/Services or Work Performed: £1 - £1000
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We were having problems with our washing machine cutting out mid-cycle and not draining or rinsing properly. William came out promptly, and provided honest, fair advice about the likely nature of the issue and the efficacy of the work he did. He was polite and friendly and the fee he charged was very fair. I would use again and would definitely recommend.
review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Arrived when he stated. A true professional,brilliant at his job. I have no hesitation in recommending him. We will use him again!

North Berwick.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1 - £1000
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I contacted this company based on Trusted Trader reviews, as I had a problem with my washing machine which wouldn't empty, and they were all spot on.
I emailed for a quote and Billy Rutherford got back to me that evening asking me to phone the following morning with more details. He informed me clearly of his charges and I couldn't believe that he came out the same afternoon and fixed it.
It turned out not to be the pump but just clogged up so it was just the call out charge. While here he set straight to work and was friendly and polite and had the job done in no time. Would definitely use him again and recommend to others.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Having a new oven supplied and fitted , Billy was excellent took time to take me through the workings of new oven ,if I had any problems ,just phone him and he would pop in and sort them out .Would recommend this company .
review stars review stars review stars review stars review stars   14th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Great to find someone who offers such an efficient & friendly service that covers East Lothian. Am in Haddington & would definitely recommend.

review stars review stars review stars review stars   13th February 2019
Value of Products/Services or Work Performed: £65
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Came out and fixed dishwasher same day!

On time, reliable and really helpful explaining issue and how to fix it.

Very pleased with work and so good to have someone in the phone book to call at short notice.

review stars review stars review stars review stars review stars   12th February 2019
Value of Products/Services or Work Performed: £65
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I had a new oven fitted. I was very satisfied with the service I received. Very punctual and the service was excellent. I would have no qualms about recommending his services.
review stars review stars review stars review stars review stars   11th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Checked faulty washing machine.
Fast, friendly and efficient service. Will definitely recommend.
review stars review stars review stars review stars review stars   9th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Phoned Billy to come and fix our Bosch washing machine which had started making some very loud grinding noises the previous night. He was amazing, he juggled his appointments around for that day and arrived at the house a couple of hours later.

Billy quickly identified the problem and had the machine fixed within minutes. Great customer service and a pleasure to deal with. Would highly recommend Billy to others in need.
review stars review stars review stars review stars review stars   8th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I emailed late evening regarding a broken fan oven and had an appointment arranged for the next day. Billy arrived on time, replaced the fan and left things tidy. Would recommend.
review stars review stars review stars review stars review stars   5th February 2019
Value of Products/Services or Work Performed: £70
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Billy - He was a very steady, earnest, energetic worker. Excellent service.
Professional and friendly. Would definitely recommend and hire him again.

review stars review stars review stars review stars review stars   1st February 2019
Value of Products/Services or Work Performed: £150
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New fan and motor fitted to a 20-year-old Neff oven.
The work was carried out promptly (within 2 days of contacting the engineer. He arrived at the arranged time and carried out the work efficiently. All now appears to bw working well again.

review stars review stars review stars review stars review stars   28th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I emailed Billy and received a prompt response. He came the next day to fix my dishwasher and oven. Excellent service and work.

review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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It was a Saturday and the oven element blew mid way through cooking a big dinner for a family celebration. I called around a few places but knew it would be hard to get someone at such short notice on a Saturday afternoon. One place I called suggested I call Billy and yes, fantastic, he shifted things around and came over as soon as he could. He fitted the right element and got the over working again, and back in went the food!
He is polite, tells you what he is doing and does not bamboozle you with terminology OR treat you like you don't know anything.
I will use his services again next time something needs fixed. Recommend!!!
review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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We called Billy out to repair our built in electric oven. We had no current contacts for this type of work but were impressed by previous reviews we had read on line for BR Domestic Appliance Specialist so decided to go with them.

Billy called the next day and fixed the problem on his first visit. All charges and costs were communicated up front so we knew exactly where we stood. The work was carried out to high standard and at a competitive cost, and we would have no hesitation in recommending Billy to family and friends.

review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £100
Ratings
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Diagnose and replace faulty heater element on integrated washing machine.

Came on time as arranged and did the job with no mess or fuss.

Very happy.
review stars review stars review stars review stars review stars   26th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I called Billy to install my washing machine. He came next day (Saturday) and did the job professionally and at a reasonable price. I am not surprised at his 5 star rating from every customer because he really deserves it. I would recommend him any time.
Many thanks.
Irene
review stars review stars review stars review stars review stars   22nd January 2019
Value of Products/Services or Work Performed: £120
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Emailed Billy on a Sunday to give me a quote for supply and fit a washing machine seal and he replied same night. Quote was reasonable and I'm very happy with the finished job using genuine parts. Friendly, reliable & I would happily recommend him.
review stars review stars review stars review stars review stars   16th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Fast and efficient. Great service.

review stars review stars review stars review stars review stars   6th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy replaced a faulty grill element on our range cooker. Excellent service and would fully recommend.
review stars review stars review stars review stars review stars   6th January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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emailed for quote for double oven element. emailed back promptly.

Arranged visit for very next day. Billy gave us quote there and then also had the part needed. Job done very efficient,would recommend to anyone.

Will be our first choice again if needed.
review stars review stars review stars review stars review stars   31st December 2018
Value of Products/Services or Work Performed: £65.00
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Came out as soon as he was available, which given the time of year (Hogmanay!) was great, and got the oven working. Would happily use again.
review stars review stars review stars review stars review stars   30th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was a saviour! My oven broke the 3 days before Christmas and after ringing around a couple of places unsuccessfully, I thought Christmas was cancelled. One of them then recommended trying Billy as he was local to me, and luckily he fitted me in and was brilliant. He explained everything he was doing, everything that needed doing and laid out the costs before proceeding.
He was friendly and efficient.
review stars review stars review stars review stars review stars   29th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Fantastic Service! He came out on a Sunday, the day after I phoned, and two days before Christmas. Successfully repaired the machine. A very nice man as well.
review stars review stars review stars review stars review stars   24th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Short notice call to assist me with a washing machine drama. Billy replied toot sweet and turned up at time specified. Got me out of a hole, when others failed to produce the goods.

Professional, first class, high quality workmanship. Respect given!
review stars review stars review stars review stars review stars   19th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Excellent efficient service. Highly recommend
review stars review stars review stars review stars review stars   17th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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I found Billy on EGG where he was repeatedly recommended. He got back to my original message promptly, came the next day and fixed the washing machine on the spot. He told me costs upfront and explained what he was doing. He was very friendly, helpful and reasonably priced and my washing machine now works perfectly. He didn't seem phased by the large number of small children and guests in the house either! Definitely recommend him.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Great job at very short notice - I have a washing machine again!!!!!! So happy. And very friendly service. Definitely recommend. Thank you
review stars review stars review stars review stars review stars   6th December 2018
Value of Products/Services or Work Performed: £80
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Excellent service.
Dual fuel cooker now working
Came when he said he would; friendly, knowledgeable, very obliging and helpful. Would not hesitate to use again for any domestic appliance repair job.
Have already recommended.
review stars review stars review stars review stars review stars   5th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Excellent service. Came when he said he would; friendly, knowledgeable, very obliging and helpful and did a good job at a fair price. Would not hesitate to use again for any domestic appliance repair job.
review stars review stars review stars review stars review stars   26th November 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Brilliant straightforward advice and job completed on the same day. Thank you very much. I would definitely recommend this service.

review stars review stars review stars review stars review stars   19th November 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was punctual, pleasant and very experienced. He got direct to the problem with our oven and fixed it promptly, his costs were very reasonable.

I would certainly use his services again.
review stars review stars review stars review stars review stars   18th November 2018
Value of Products/Services or Work Performed: £135
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Haddington. I required assistance to replace the thermostat on my rangemaster oven. Billy attended when he said he would and gave me a quote and was punctual when returning to do the job, which was carried out promptly and professionally. I would have no hesitation in recommending him or using him again.

review stars review stars review stars review stars review stars   8th November 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy provided a first class service to provide advice and fit a new dishwasher. Would definitely use again.
review stars review stars review stars review stars review stars   6th November 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Quick response and repair carried out by Billy to oven. Would use again.
review stars review stars review stars review stars review stars   1st November 2018
Value of Products/Services or Work Performed: £43
Ratings
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Came on time. Identified where the washing machine was leaking from as the fill hose. Gave me the option of paying full service at £65 to fit hose, £35 service charge for call out and I buy another hose from elsewhere and fit myself or £35 call-out charge and he'd sell me the hose for £8 and I'd fit myself. I chose the latter and was very satisfied.

review stars review stars review stars review stars review stars   19th October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Great service. Billy got back to me very quickly after I messaged and came out promptly next day keeping in touch to let me know he was on his way.
Gave me a very reasonable quote, went off to get required parts and was back within the hour. Job done. New dishwasher installed. He even took time to advise on how to use it for best results and said to contact him if any issues.
Definitely would use again.
review stars review stars review stars review stars review stars   19th October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Called late Wednesday and he came 9am Thursday. Looked at job gave us advice without hastle advised us on best things about our problem. He then carried out all work to a very satisfactory conclusion. We would have no hesitation on using this company again.
review stars review stars review stars review stars review stars   18th October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Very quick response and quick repair of two neglected Dyson hoovers. Very happy with the service and felt it was excellent value for money. Thanks very much. Would definitely recommend and use again.
review stars review stars review stars review stars review stars   8th October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Would highly recommend Billy. Very reliable and arrived when he said he would. He was very happy to arrange a time most suitable to me to install a new oven and hob (which he sourced for me). Even although I live in East Lothian he was happy to carry out the work in the evening. Delighted with my new appliances and his workmanship. Already have Billy booked for another job.
review stars review stars review stars review stars review stars   5th October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
I contacted several domestic appliance repairers/installers and couldn’t find anyone that was enthusiastic or able to give me any advice about my dishwasher. But I was very happy once I had spoken to Billy at BR Domestic Appliances, he gave me sound advice and was able to come at short notice and install my dishwasher. Would use again without hesitation.
review stars review stars review stars review stars review stars   2nd October 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy came when he said he would, quickly ordered the part required and returned to fix our washing machine in a friendly and informative manner. Will definitely use him again.
review stars review stars review stars review stars review stars   2nd October 2018
Value of Products/Services or Work Performed: £113
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Excellent service. Punctual. Helpful. Quick and efficient. Billy quoted beforehand, ordered new parts after diagnosing the problem and returned to fix the oven 2 days later. Would definitely use BR again & recommend.
review stars review stars review stars review stars review stars   28th September 2018
Value of Products/Services or Work Performed: £75
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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My washing machine broke at the weekend and I e-mailed on Saturday night in the hope of getting a repair in the week. He impressed me by getting in touch on Sunday and repaired the machine on Monday morning.
He carries spares for many machines and arrived at the arranged time.
I had caused damage to the pipes when pulling the machine forward and Billy attended to these too. Excellent and great value for money!
review stars review stars review stars review stars review stars   18th September 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Excellent service. Highly recommended.

review stars review stars review stars review stars review stars   11th September 2018
Value of Products/Services or Work Performed: £115
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Outstanding service from Billy. I called about our broken oven and he was out and had it fixed in less than two hours. He was professional and friendly and we would highly recommend him.

review stars review stars review stars review stars review stars   11th September 2018
Value of Products/Services or Work Performed: £85
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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I highly recommend Billy, I called him about a problem with my tumble drier, he came out the very next day, took my machine away to investigate the problem which he was able to fix thankfully and he delivered the drier back the next morning! I would not hesitate to use him again should I need to.

review stars review stars review stars review stars review stars   10th September 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Phoned Billy Friday afternoon and he quoted a price to do the job. He came on time Saturday morning and had the job done within the hour. He was very friendly, easy to talk to and professional. I would use his services again.
review stars review stars review stars review stars review stars   9th September 2018
Value of Products/Services or Work Performed: £65
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Billy responded to my e-mail very quickly and the appointment was set up within a day or two. He let me know the price for the job upfront. He didn’t take long to fix my oven and was professional and friendly throughout. He even offered to fix something else small he had noticed needed doing with it too. Will definitely use him again and would have no hesitation in recommending to others.

review stars review stars review stars review stars review stars   7th September 2018
Value of Products/Services or Work Performed: £105
Ratings
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Billy was able to come at short notice and was very flexible to fit around my timings. The job was done professionally, quickly and neatly. I am completely happy with the service and have no hesitations at all to recommend him.

review stars review stars review stars review stars review stars   5th September 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Billy was very efficient, honest and turned up when he said he would. We would highly recommend him.
review stars review stars review stars review stars review stars   4th September 2018
Value of Products/Services or Work Performed: £105
Ratings
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Tried living with a half functioning oven but one short visit and it’s sorted. Service was promt and he was totally up front with coatings through the whole process always checking I was happy to proceed. Happy to recommend or use again

review stars review stars review stars review stars review stars   4th August 2018
Value of Products/Services or Work Performed: £95.00
Ratings
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Delighted. Arrived when he said he would. Spoke through the work to be done . Quoted price. Carried out work . Would i use him again or recommend him. Certainly. Already have to my son. Second time i,ve used Trusted Trader. Its now my go to website. Dont waste time phoning around. Get Him !
review stars review stars review stars review stars review stars   26th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Very pleased with the repair carried out on our washing machine. Quick replies to our questions and turned up on time and did the job quickly. Recommended
review stars review stars review stars review stars review stars   24th July 2018
Value of Products/Services or Work Performed: £95
Ratings
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Fantastic service ,fixed the same day .
Would definitely recommend.
review stars review stars review stars review stars review stars   19th July 2018
Value of Products/Services or Work Performed: £135
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy was punctual and sorted our dishwasher no problem. ordered the parts and all in working order within the week.

excellent service
review stars review stars review stars review stars review stars   16th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Outstanding service. Called Saturday evening washing machine back up and running Monday morning. Advice also given regarding machine which was appreciated. Would definitely recommend and use this company again.
review stars review stars review stars review stars review stars   16th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Billy removed my old dishwasher and installed a new one. He was friendly, reliable and provided an overall excellent service.
review stars review stars review stars review stars review stars   12th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Billy was happy to travel to Pencaitland to remove my integrated dishwasher.
He is very friendly and reliable (he replied to my original contact form almost immediately) and turned up at exactly the arranged time.
After removing the dishwater, Billy made a great job of improving the appearance of the space left so that it is ready for a new freestanding appliance - this was unexpected and much appreciated. He tidied up and took the dishwasher away for me. I will happily recommend Billy and I will be contacting him again if any appliances need repaired.

review stars review stars review stars review stars review stars   12th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
5 star service! Washing machine broke down.. Called Billy late afternoon and he came out very next day. Confirmed that the motor circuit board would be too costly to repair, so asked him if he could supply a new machine, which to my delight was delivered and plumbed in the very next day at a very reasonable price. Prompt, professional, courteous, reliable.. highly recommend!
review stars review stars review stars review stars review stars   9th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I have used Billy twice now after he was recommended on another site. The first time he fixed my dishwasher the day after I called him. I was really impressed so contacted him to fix a washing machine in my rental property. He visited the same day (a Friday) and as the machine was so old and too expensive to fix, he sourced and fitted new machine and took the other one away within 2 days. Excellent service and highly recommend!
review stars review stars review stars review stars review stars   5th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Really great experience, called one day and my oven was fixed 24 hours later. Great service and reasonably priced. Would definitely recommend.
review stars review stars review stars review stars review stars   5th July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Billy gets the job done simple as that. Washing machine knackered on Monday repaired Tuesday morning, great price honest man.
review stars review stars review stars review stars review stars   3rd July 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Billy was able to come out the next day and was right on time.
He explained what was wrong with our machine, how much it would cost and asked if I wanted to proceed.
He worked quickly and was done within an hour.
It actually cost less than he estimated as he didn't have to replace one part.
Would definitely recommend Billy and his work
review stars review stars review stars review stars review stars   29th June 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
My initial query was followed up by Billy within five minutes and a visit arranged to suit me. The cost was clearly explained in advance. He arrived early, quickly identified the fault and the machine was repaired within an hour. I would not hesitate to use his services again and would recommend him very highly.
review stars review stars review stars review stars review stars   17th June 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
I contacted company 9am on Monday morning and Billy was here by lunchtime same day to fix my oven which was not heating up. He fitted a new element and job was done and dusted by 2pm. I was given a price before he started the job and I was very satisfied with the service and the price. I would not hesitate to use him again.
review stars review stars review stars review stars review stars   9th June 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
My oven broke down and I found only a few of people able to fix it. I'm pleased I chose Billy because he came and diagnosed the problem very quickly, secured the necessary part required and came back again quickly to install the new part. I'd highly recommend Billy.

review stars review stars review stars review stars review stars   2nd June 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Service was excellent. Billy even phones from his holiday abroad to arrange to fix washing machine. Repair done in an hour and very reasonable cost. Highly recommend

review stars review stars review stars review stars review stars   26th May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Reliable and friendly, arrived when expected to. Kept us informed throughout of timing of parts.

review stars review stars review stars review stars review stars   23rd May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Had been highly recommended by another company who do not cover call outs in the Rutherford, West Linton Area. Although had a busy day ahead Billy was able to call at lunch time and fix the problem with my oven, having made the phone call earlier in the morning.
Appreciated call out fee being given prior to visit.
Excellent customer service and would have no hesitation in using again.

review stars review stars review stars review stars review stars   16th May 2018
Value of Products/Services or Work Performed: £35
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I called Billy when my washing machine broke down, he was very responsive friendly and helpful. He gave good advice and I felt under no obligation. I ordered a new washing machine, it arrived very early I messaged him (very early in the morning) to fit it and he was here and the job was completed within an hour.
Fantastic service.
Highly recommend.
review stars review stars review stars review stars review stars   10th May 2018
Value of Products/Services or Work Performed: £105
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
I called at 9am from Cockenzie, and had a visit early afternoon the same day.
All costs explained during the phone call, and the Engineer turned up exactly on time. Found the problem, and explained the full cost before starting work.
Work done was, quick and tidy. Everything working, and given all contact details for followup.
All in all, excellent service. Had my oven up and running the same day I called.

review stars review stars review stars review stars review stars   6th May 2018
Value of Products/Services or Work Performed: £115
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Billy arrived within less than an hour of me calling him to fix my washing machine. He did a good job and repaired it in less than an hour for a very reasonable price. I would recommend his services to others.

review stars review stars review stars review stars review stars   3rd May 2018
Value of Products/Services or Work Performed: £35
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Great service. My washing machine broke down last night. Within 24 hours, Billy quoted call out cost and fixed it on the same day. He explained problem and completed the work quickly. Very reasonable costs and extremely friendly service. Would happily use him again and recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Absolutely brilliant . Phoned back when he said and arrived on time. Explained about costs and call out fee on phone before arranging appointment. Very honestly explained on inspection that my dishwasher was too old to be worthwhile repairing . But did not tout for additional business . However, went above and beyond to help replace said machine, on my request, and all at a reasonable cost. Would highly recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Quick to reply and arrived as agreed and completed job
review stars review stars review stars review stars review stars   1st May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
My washine machine broke down over the weekend and using Trusted Trader I found Billy. I phoned him on Minday morning and he explained his rates and came down later in the day and had the problem fixed in about an hour.

Billy provided an excellent service and I would have no hesitation in recommending him and using his services again if required.
review stars review stars review stars review stars review stars   27th April 2018
Value of Products/Services or Work Performed: £120
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Arrived when he said he would and carried out a very quick and satisfactory repair.

review stars review stars review stars review stars review stars   19th April 2018
Value of Products/Services or Work Performed: £110
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Great service for replacement oven element. Can't fault it.

review stars review stars review stars review stars review stars   18th April 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Billy was quick to respond, professional and friendly. Went over and above to fix our dishwasher, including fixing something the installer should have done. Really happy with the service and price, will def call Billy next time we have any issues with our appliances.
review stars review stars review stars review stars review stars   17th April 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
We contacted Billy when our washing machine had started acting up. He arrived within a couple of hours of our call. The problem was identified and the nessary parts ordered. These were fitted promptly and efficiently as soon as they were available.
While he was fixing the washing machine we asked him to have a look at our oven which was also not working as it should. Again defective parts were identified and a price agreed and work completed the next working day.
All work was done efficiently and cleanly with minimum disruption to us.
I would definitely use Billy’s services again if the need arises and have no hesitation in recommending him to others
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Arrived promptly and dealt with the 3-4 problems we had in the kitchen in a clean and professional manner.
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Review Comments
Amazing service.

My oven element had blown and after 1 quick call I had someone coming out the next day to have a look and fix it.

I was warned that he may not have the element I needed in stock (he did) and gave me a rough cost (turned out to be exact).

Came to the house and not only did he replace the element he gave it a health check for us.

I would definitely recommend BR Domestic
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Location of work carried out- Aberlady, East Lothian:
I booked Billy to service a dishwasher which hadn’t been used for sometime - and then extended the job to include the installation of an under counter oven and check the recent installation of a new washing machine. He had to re-do the electrical connection to oven.
Billy attended earlier than originally booked - which was very useful as were on a tight time frame and carried out all work very professionally. He took away the old appliance. We are totally satisfied with the work, the price and the communication. Would not hesitate to recommend him. Thank you Billy.
review stars review stars review stars review stars review stars   29th March 2018
Value of Products/Services or Work Performed: £70
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Great service and value for money, experience shows, problem solved and would definitely recommend this company to anyone.
review stars review stars review stars review stars review stars   28th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Arrived when he said he would. Prompt service efficient and friendly. Good job done. Very reasonably priced. Would definitely use again.

review stars review stars review stars review stars review stars   27th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Great service from this trader. He quickly presented a solution to our problem and expertly advised us from the outset. Would definitely use this trader again.
review stars review stars review stars review stars review stars   24th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Our week could not have gotten much worse with the failure of our oven and dishwasher on top of a sick mummy!

I called Billy at 9.00am and he was at our house by 10am, admitadly due to a cancellation. He carried parts in his van so was able to replace the pump on the dishwasher and the fan on the oven there and then.

All carried out in an impeccable manner at a fair and honest price. I would not hesitate to recommend Billy to anyone.

Thanks for saving our weekend.
review stars review stars review stars review stars review stars   19th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy had to try a couple of things before getting my washing machine working properly again. He always came when he said he would, put things back the way he found them and didn’t ask for payment until it was working again, definitely recommend.
review stars review stars review stars review stars review stars   18th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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I would definitely recommend BR Domestic Appliance. They came at short notice, and were very efficient and reliable. Thank you.

review stars review stars review stars review stars review stars   13th March 2018
Value of Products/Services or Work Performed: £65
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The engineer turned up when he said he would, completed the job quickly and charged £15 less than he had quoted.

review stars review stars review stars review stars review stars   12th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy came out to fix my dishwasher the same day as I called him. He explained costs and charges before coming out so I knew what to expect. He came at exactly the time he said he would which meant no hanging around or follow up calls.
He managed to fix the problem really quickly and explained simply what caused the problem.
I was so happy with the work I have him coming back to fix my oven.
Very polite, knowledgeable and professional.
Thanks Billy
review stars review stars review stars review stars review stars   5th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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I am delighted to find someone who has a friendly and professional approach which inspires confidence. All prices for repair of the possible faults causing the breakdown of my washing machine were given in advance and not altered at the time. He was very competent and efficient, finding and repairing the fault quickly as well as checking it was in good working order before leaving. Excellent job just what is needed.

review stars review stars review stars review stars review stars   5th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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I have used Billy in the past for my washing machine and have always found him very reliable. He is always helpful and a very tidy worker. I have recommended Billy to family and friends and he has never let me down. We called him last week to fit a cooker and he was here within an hour.
review stars review stars review stars review stars review stars   28th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy is highly professional. He advised on our oven repair and then swiftly came round to fit a new one. I would not hesitate to recommend him.
review stars review stars review stars review stars review stars   27th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Arrived as agreed the day after I first called him, with a new integrated cooker. He fitted it without issue,and left a very happy customer. I highly recommend his services.
review stars review stars review stars review stars review stars   24th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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BRILLIANT SERVICE AND VERY FAIR . CAME OUT THE SAME DAY.
DELIGHTED.
review stars review stars review stars review stars review stars   24th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy is a gem, he was like a man on a mission to fix my elderly oven, (which had been incorrectly diagnosed by the manufacturer) and to my amazement, after a lot diagnostic checking and real effort, he managed it!

He didn’t give up when I suspect the vast majority of tradesmen would have, he was personable, chatty and I felt very comfortable having him in my house.

He arrived on time and as promised, kept me updated throughout and didn’t even eat my biscuits!

I now have a happy oven. I can’t recommend Billy enough - 5 star service.

Thank you!
review stars review stars review stars review stars review stars   20th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Very pleasant and courteous man. Extremely thorough and painstaking in diagnosing fault with washing machine with excellent result. Most impressed with him and would not hesitate to recommend to others!
review stars review stars review stars review stars review stars   15th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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I came across Billy after searching online for someone doing tumble drier repairs. He was quick to reply, quick to attend and fixed the problem immediately. He has since been back to fix my washing machine and cooker and I would not hesitate to use him again and to recommend him to others.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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I had a problem with my integrated washing machine Billy was reconnected to me by a friend I could not be happier Billy arrived a couple hours after my phone call fixed the problem charge a reasonable and affordable price and had no more problems with my washing machine I’d definitely use Billy again and would hundred percent recommend to anyone, reliable fast service professional and affordable great service.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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First class customer service. From initial enquiry call, visit was arranged and arrived promptly with job carried out to my satisfaction, for excellent value for money and quality of work excellent. I have already used BR Domestic Appliances for a further repair and recommended to various friends and colleagues.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy from BR Domestic fixed our washing machine. I called on the Sunday and he was out the following day. Very good value for money and extremely trust worthy. He was unobtrusive and got the job done extremely fast.
I have now recommended Billy to friends and family, one of which used him to repair their oven fan.
Highly recommended Billy.

review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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He was prompt and great value for money highly recommend
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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My washing machine was making funny noises during a spin cycle nd a friend suggested I contacted BR Domestic Appliance Specialist so I called and Billy came out the next day and fixed my machine there and then! If any of my other appliances break down I know who I will be contacting!
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Very quick response with same day fix and reasonable quote up front. Very friendly and would recommend to friends.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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The service's were carried out quickly and efficiently.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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BR domestic appliances were prompt and polite I wouldnt hesitate to reccomend the service. My washing machine was fixed really quickly and fir a reasonable price. Great service
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