BR Domestic Appliance Specialist
BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519
Trader Categories and Services
Electrical Appliance Repairs, Cooker - Dishwasher Repairs | Appliance Repairs, Washing Machine Repairs, Cooker Hood Repairs, Dishwasher Repairs, Hob Repairs, Dyson | Vacuum Repairs, Tumble Dryer RepairsBusiness Information
With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.
Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.
Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.
Trader Map Location
Select here to view mapReviews and Feedback
5.0 out of 5 based on
436 reviews.
Order by:
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded to my email very quickly and I only had to wait a day before he came to fix my oven which needed a replacement element.
He was careful about distancing and used a mask. He did the job quickly and was a nice guy too! Will be using him if I need anything else!
He was careful about distancing and used a mask. He did the job quickly and was a nice guy too! Will be using him if I need anything else!
Lauren
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was super quick at getting in touch about the nature of the problem - we arranged a suitable time and was in touch when he was on his way. Would definitely be in touch again if needed !! Thanks BIlly !!
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out to us at short notice to look at our oven which had stopped heating up. Given current COVID-19 conditions, he arrived with a face mask & gloves. He worked away in the kitchen & shouted if he needed us. We have a young child & are so grateful he came & helped fix our oven for us. It was fixed & sorted in half an hour. He was really helpful & friendly. Will definitely keep his number to use again & would have no hesitation in recommending him. Thanks again Billy.
Sarah & Paul
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy uninstalled my old dishwasher, which was hard wired to the electricity and left it outside my property. Once the new dishwasher was delivered outside my property, he came back and installed it. As I was getting the old dishwasher recycled via the company supplying the new dishwasher, it was important to me that Billy took out the old dishwasher before the new one arrived. He agreed times in advance and was very reliable, and he carried out a good job. As this was during the Covid19 lockdown, Billy wore a protective mask and gloves. I would recommend him.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy installed a new dishwasher. He got back by text really quickly and asked for confirmation that you’d got his texts so everyone knew what you as going on! Would definitely use again.
Kirsty R
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Have used Mr Rutherford's service twice and have been highly satisfied on both occasions. Prompt, reliable and professional service from a knowledgeable experienced engineer. Fairly priced and accommodating I would have no hesitation recommending this service.
Alistair McKintosh
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I used Billy's services when our Washing Machine broke recently. He turned up at very short notice and diagnosed the fault promptly. He took every precaution and was wearing a protective mask and gloves. I'm very happy with the service he provided and would not hesitate to recommend him to anyone with a domestic appliance issue.
D Palgan
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy mended our Dryer.
He was super quick and efficient and turned up when he said he was going to.
He was super quick and efficient and turned up when he said he was going to.
Trevor
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My 19 year old washing machine decided to stop spinning in the middle of a pandemic. I called Billy and he came within 24 hours (masked and gloved) and was able to repair the machine with great efficiency and skill. Very positive experience and have no hesitation in recommending him unreservedly. Thank you.
Sue Atkinson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service - oven repaired within within 24 hours of making contact, with physical distancing closely observed. Would recommend.
Gavin
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Bill came out on the same day I called him and had my oven fixed within half an hour. He also made sure to keep to the guidelines for social distancing. He was professional, efficient, and I'm happy with the job and the price.
Cara
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We cannot praise Billy enough. During these challenging times of Coronavirus, Billy came to our rescue. You see, we live in Switzerland, and my mother-in-law in Edinburgh. My mother-in-law's washing machine started making an awful noise and not spinning properly. So step 1, reach out to Billy (having found him on this site with great reviews). After discussion with him we decided to look for a new machine. Step 2, Billy went and disconnected the old machine, and then when the new machine was delivered he went back (the same day) and installed it (step 3). He went over an above in helping mum and we cannot thank him enough. He was reliable, efficient, caring and given he was dealing with an unusual situation extremely adaptable. My husband, myself and my mother-in-law would all recommend Billy highly. He made a challenging situation manageable especially when other traders and companies are being less helpful. He was also very reasonably priced. Thank you so much Billy, you are our hero of the times.
Mrs McKinnon
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine broke down during the lock-down. Billy came out the same day, armed with his tool kit, mask and gloves. With his great knowledge and experience, the washing machine fault was diagnosed and fixed within the hour. Happy to recommend such a friendly and hard-working professional.
Linda McK
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy provided a professional and dedicated service despite the current lockdown. We had an issue with the heating element in our oven, Billy arrived the following day and observed social distancing whilst wearing a mask and gloves an absolute plus for those who are vulnerable or may be uncomfortable with someone outwith your family coming into your home. Billy resolved the problem quickly and was very thorough. We would highly recommend using BR Domestic Appliance Specialist and will absolutely use in the future.
Collette
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent response and service, especially considering these difficult times of Covid 19. Billy came out at short notice when my oven broke down. He was professional and friendly , operating within the social distancing guidelines and using gloves and a mask. After assessment I decided it might be better to replace the oven. He sourced a new oven in a couple of hours and returned to fit it. I would recommend him to anyone.
Julie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I would like to thank b r domestic appliance specialist [BILL] for the excellent service that I received when my washing machine broke down prompt first class service thanks
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Mr Rutherford came out later the same day as I called to fix our broken oven (even during the pandemic) He very quickly identified and fixed the problem.
Also, he observed social distancing & wore a mask & gloves - which was very much appreciated.
If we ever need any work done again, we’ll definitely be contacting him.
Also, he observed social distancing & wore a mask & gloves - which was very much appreciated.
If we ever need any work done again, we’ll definitely be contacting him.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
After a lengthy search, without success during this pandemic, to find a domestic appliance specialist to repair our washer-dryer, we discovered Billy Rutherford, BRDomestic Appliance Repair Specialist, in Trusted Traders List we telephoned on 13 April and he came promptly the following day. He was well-prepared and well-equipped in view of the current restrictions and carried out the necessary repairs quickly and efficiently. We would not hesitate to call upon him again in the future and would highly recommend the service he provides.
Donald MacLeod
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My Dyson had broken down and was making a weird flapping popping noise.. 2 days later on my way back from a shop on day19 of lockdown I saw Billy’s van in a nearby street... I asked him advice .... he picked up my Dyson 30 mins later from outside my flat and brought it back serviced, parts replaced and repaired by 11am the next morning - prob 24 hours tops From start to finish...
Amazing work and super efficient.. would recommend him anytime.. had previously met him when he worked at Wallace’s also superb service and advice..
Amazing work and super efficient.. would recommend him anytime.. had previously met him when he worked at Wallace’s also superb service and advice..
Louise Allan
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We contacted Billy from Oxford to help repair a cooker in our house in Edinburgh which is rented out. He replied promptly to our message on a Saturday evening then did the work on the bank holiday Monday. He was helpful, knowledgeable, and speedy. Happy to recommend.
STEPHEN
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Investigation of leak in washing machine and repair. Mr Rutherford came promptly and made clear his pricing and the options of repair or replacement. He had the spare part in van so machine was repaired on the spot.
L. Hunt
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Needed a Dyson hoover repaired. Spoke to Billy in the morning, he picked the hoover up in the afternoon. Dropped it off 2 days later in mint condition. He observed social distancing and wore a mask.
Very reasonably priced too.
Very reasonably priced too.
Elena
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Problem fitting a new oven element in my elderly mothers cooker (issues with spare
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.
All the best and stay safe.
part fitting and access through back of cooker). Called Billy the afternoon before, and
with in 24hrs he arrived and fixed the element within 40mins. Especially impressed
with the way he conducted himself - so much so that he even tried to re-fit a door on one of my mothers kitchen unit despite him not being there to do it !!.
We always say we will use someone's services again when we fill out the after work
questionnaires - this is one of the instances where I will use them again. Will definitely be keeping Billy's business card in my wallet.
All the best and stay safe.
G.Wood
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fixed a non working washing machine the next day after contacting. Quick and friendly service and fixed with no fuss and now working perfectly. Would thoroughly recommend.
Oliver
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Oven stopped working, and with the COVID-19 situation ongoing, we were worried it may be a while before it could be repaired. BR Domestic Appliance Specialist responded to our query on the same day and was with us the next day. The oven was replaced and is now working perfectly.
Professional, quick, and we would highly recommend
Professional, quick, and we would highly recommend
Andy Diack
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I realised yesterday a bit on my hoover was broken - phoned Billy at lunchtime, he came and collected it yesterday afternoon and has been back to drop off the repaired hoover this morning. Amazing service, all the more appreciated at this time when we’ve to stay at home.
Highly recommend this business.
Highly recommend this business.
Jo
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Outstanding service. Fixed oven with minimum fuss and no unrequited parts.
Highly recommended
Highly recommended
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing machine broke and with 2 small children, I was concerned about it getting fixed during the lock down.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
On contacting Bill, he arrived in a couple of hours and was efficient, helpful and great value. He took particular care by wearing gloves and a mask and was very clear how he could and would assist while maintaining the rules of social distancing etc. I was extremely grateful and impressed with his approach. I thoroughly thoroughly recommend to anyone. Never have I been so pleased to hear my washing machine whirring again/attack the laundry! Thank you.
Catherine
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Installed our washing machine into a tight space - a tricky job.
Came up with solutions - tested everything was okay.
Excellent.
Came up with solutions - tested everything was okay.
Excellent.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.
Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
C, Gorgie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Disconnected old hob and oven and connected new hob and oven to the existing spurs, Communication was excellent and a very reliable service provided. The job was completed quickly and efficiently to the required standards. Would definitely recommend this trader to a friend.
June Judge
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called on Sunday with a broken down washing machine, Billy came the next day and gave me a time slot. Very reasonable call out charge and went over the options with me before proceeding. Fixed the problem within 20 mins and called back later to check all was well. Excellent service and would recommend.
Irene
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy helped us out when we had to replace our washing machine, he arrived when he said he would and did a great job. I would certainly recommend him.
Louise Taylor
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy replaced a broken grill element on our AEG oven - essentially did what he said right from the initial contact. Stayed in touch, turned up when he said and fixed the issue quickly and then charged less !!!! First time to write a review but he deserves the full 5. Very good service.
Hugh Thompson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Communication with Billy was easy and he was available to look at my oven the very next day, which was great. Arrived during the time we agreed and was friendly and professional. Bottom oven has been out of use for a long while now. Billy replaced the faulty element and I’m pleased to say it’s working great! Thank you!
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded quickly when my washing machine malfunctioned and fitted me in the same day. He was reliable and helpful. He did a thorough check and offered useful advice about several aspects of the machine. In the end, no work was required, but his call out fee was reasonable and I appreciated his expertise. I would certainly use Billy's service again.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My oven stopped working, and within 20 hours Billy had come and took less than an hour to repair and fit a new element. My oven was working again to allow me to bake for visitors the next day within 24 hours from my first phone call. Pleasant, efficient and helpful engineer who I can highly recommend.
Imogen Barrett
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
Catriona Maclean
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dishwasher working in next to no time. Very nice man, would thoroughly recommend.
M Mcquarrie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy fitted a new hob and oven in a rented property. He was very competent, reasonably priced, and arrived promptly.
I would recommend him without hesitation.
I would recommend him without hesitation.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Good service.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
K Hunter
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted Billy of BR Domestic Appliances. We discussed on the phone the problem I was having with my washing machine. Billy advised that the most likely problem was to do with the drum bearings. He said that due to the age of the machine (10years) it would not be cost effective to replace these. Also that it would be unlikely he would be able to source replacement ones for my model of machine due to its age. I really appreciated his advice and that he also saved me £35 call out charge. I will certainly recommend and use BR in the future.
Maureen Clapton
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called Billy out on Christmas eve to fix oven. He was there and had it fixed in a couple of hours. Great service.
M Gordon
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine and oven were broken. Billy turned up when promised. Quickly solved both problems. Now have a working oven and machine. I'm a delighted customer and would definitely recommend and use again. Thanks Billy.
Susan
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had an issue and Billy sorted it for me over the phone. Will definitely use him in the future
: )
: )
Ian
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
Elaine Scott
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fitting of new rubber seal to washing machine door. Carried work out at the agreed time. Friendly, tidy, excellent job done, reasonable price.
Neil Wilkinson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy arrived 30 minutes after I phoned to ask if he could have a look at my washing machine which suddenly stopped working. He very quickly diagnosed the problem and fixed it right away! I would highly recommend Billy and will indeed use him if I ever need another appliance fixed in the future.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy arrived as arranged to look at our washing machine which had stopped spinning. In fact, there was nothing wrong with the machine but an uneven load two days earlier had stopped the machine from spinning. Billy explained what to do if it happened again and we paid for the call out only.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy repaired my tumble drier. He arrived when he said he would, took the machine away to his workshop so as not to make a mess in my brand new utility (his idea, not mine). He repaired it the same day and again, arrived exactly when promised. Amazing service, thank you. I won’t hesitate to recommend him to others.
Value of Products/Services or Work Performed: £141
Ratings
Review Comments
This was the first time I have used BR Domestic Appliance Specialist but it won't be the last. Billy was extremely helpful, professional and knowledgeable. He did a great job of fixing my Rangemaster oven and grill, going out of his way to source parts which are now becoming obsolete due the the age of the cooker. I can't recommend Billy highly enough. He arrived when he said he would, on-going communication was excellent and I thought the price for the job was very fair.
Sarah Cran
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was one of the few dishwasher repairers who cover the Peebles area. He responded very quickly when our dishwasher rinse aid flap broke and advised on how to get the correct part. He came when said he would come, was friendly, professional and had the problem sorted speedily. His charges are very fair. I would definitely recommend him.
Cecelia Clegg
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy from Domestic Appliances has probably fixed almost every appliance in my kitchen over the last couple of years and he has been excellent on every occasion. Fantastic customer service & always very prompt response. Can’t recommend highly enough.
Moira
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy installed a new integrated dishwasher (after discussing with me the option of repairing the previous 10 year old appliance). A reliable tradesman who really knows his stuff.
Lesley Narrie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our washing machine was not spinning and Mr.B Rutherford fixed it easily explaining what was wrong with it and gave us a reasonable price for the parts and labour. Above and beyond service which you rarely see nowadays.
Drex
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I needed my dishwasher repaired. The repair man arrived at the agreed time, and fixed the machine. The price was as was quoted to me. Excellent service. Pleasant chap. Would definitely recommend this firm.
David McGeown
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Dishwasher fixed - small item removed from the pump.
Anna
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine diagnostics + installation of new machine -
Perfectly punctuation, effective, efficient and candid.
Perfectly punctuation, effective, efficient and candid.
A. Allen
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
What can I say that hasn't been said already. Billy is a first class guy and I would happily recommend him to anyone. I needed the digital clock on my range cooker repaired. After my initial enquiry Billy arrived to see the problem. He advised on what was needed and some parts had to be ordered. Once they arrived Billy returned to carry out the repair. I have admire his determination to get the unit fitted and working. Many thanks Billy.
Mike Murray
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Oven repaired efficiently and promptly all within 24 hours of making call. First class service.
Gordon Haldane
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing machine was spinning intermittently. Billy quickly came to have a look and was able to open the filter which was jammed. Unfortunately this didn’t solve the issue but Billy happily came back on 2 further occasions to try and get the machine working. Despite being unable to fix the machine (new one required) I would happily recommend Billy. His desire to solve the problem with repeat visits shows his commitment to customer satisfaction.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My ancient washing machine broke down and I contacted Billy. He came next day and repaired it. Very pleased with the service. Would definitely recommend him. He knows his stuff!
Sheila Page
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The dishwasher hose was chewed by mice. Billy came at short notice, fitted a replacement hose along with a protective mesh net which should prevent the problem recurring.
Very happy with the service and would recommend him to others.
Very happy with the service and would recommend him to others.
John C
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washing stopped spinning Billy came out the next day to fix it. I explained the issue I was having and he immediately went right to the problem which was a blocked pipe under my sink. Very reasonable price and professional. Would certainly recommend him.
HOLLY JEFFREY
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had a issue with my tumble dryer. Billy promptly found the fault and fixed it in no time, at a reasonable cost.
Mary Peters
Value of Products/Services or Work Performed: £65.00
Ratings
Review Comments
Friendly and efficient service. Didn't make me feel daft for not clearing out the washing machine filter regularly myself. Came at a time that suited me.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy managed to fit us into his busy schedule as the washing machine wasn’t working. He fixed it quickly for a reasonable price and explained how to prevent issue arising again. He was efficient and tidy. We would definitely use him again.
Catherine
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I had an intermittent, worsening fault in my washing machine. Billy was able to find the fault and fix the problem in one visit. He returned my call, was happy to communicate via text and was able to schedule a visit at short notice. All very helpful when you have young family and endless laundry.
Emma Sawyer
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Removal of semi integrated dishwasher and fitting of free standing dishwasher . Disconnecting washing machine and installing new machine.
Billy was prompt . The removal of old dishwasher was more complicated than first thought. Billy completed the job - cut the plynth to fit .
All in all superb work and despite job being more complicated kept to quoted price.
Very satisfied customer from Penicuik.
Billy was prompt . The removal of old dishwasher was more complicated than first thought. Billy completed the job - cut the plynth to fit .
All in all superb work and despite job being more complicated kept to quoted price.
Very satisfied customer from Penicuik.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was prompt and very knowledgeable. The repair was done very quickly and was only charged for his time. Highly recommended
Nathalie
Value of Products/Services or Work Performed: £0
Ratings
Review Comments
Have fridge freezer (eleven years old), temperatures much too low and green on light flashing, in hot weather.
Found BR's number in Edinburgh Trusted Traders and phoned.
Received very good, helpful advice which appears to have worked.
Very grateful for this and would use again.
Found BR's number in Edinburgh Trusted Traders and phoned.
Received very good, helpful advice which appears to have worked.
Very grateful for this and would use again.
Value of Products/Services or Work Performed: £35.00
Ratings
Review Comments
he quickly spotted why our dishwasher door was sticking and set about fixing it with speed and success. NO fuss nor grumbles !
dr james hope
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I am so pleased with the excellent service provided by Billy. He has a marvelous work ethic displaying knowledge, experience, punctuality and the patience to explain what was required along with the cost. The waiting time for the appointment was very short and the price an incredible bargain for a washing machine repair. I would recommend Billy to anyone.
Maureen Harkins
Value of Products/Services or Work Performed: £90
Ratings
Review Comments
Have accurate quote. Arrived when he said he would and I had a functioning oven in no time. Nice guy, reasonable prices. Would use him again.
Alison
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
excellent job nice guy !!!
J dourley
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
This is the second time we have received work from Billy. This time we needed a new oven installed (and the old one taken away). As before service was outstanding, good value and top quality.
Highly recommend.
Thanks!
Highly recommend.
Thanks!
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
When my washing machine broke down my usual repair company couldn't come out til Tuesday, they gave me BR Domestic' s number, he came out same day and managed to repair my machine. Charged what he quoted over the phone and tied up when the job was complete. Very impressed, will use again!
Samantha Bremner
Value of Products/Services or Work Performed: £65.00
Ratings
Review Comments
Our 18mth old Bosch washing machine came up with an error code indicating that there was a leak.....this happened on Saturday morning at 9.30...I rang Billy at just after 10...and true to his word he arrived just after 1pm....he managed to have our machine up and running again in no time...we have used Billy in the past and we will certainly be keeping his number handy in case we need him again...thanks again Bill..enjoy the cakes .
Gavin
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The door to my washing machine wouldn’t open, with a full wash inside.
Billy arrived the following day, and diagnosed the problem quickly, leaving me with a working machine until he returned the following day with a new door handle.
Really impressed at Billy’s fast and efficient service.
I will diffinitely use Billy again and highly recommend him.
Billy arrived the following day, and diagnosed the problem quickly, leaving me with a working machine until he returned the following day with a new door handle.
Really impressed at Billy’s fast and efficient service.
I will diffinitely use Billy again and highly recommend him.
I phillips
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called last night and arrived this afternoon to fix our oven. It needed a new element and a small electrical repair, which was all fixed within half an hour. He was very polite and tidy. Would definitely recommend.
Lammie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
The engineer visited quickly and our washing machine was repaired efficiently and without any fuss. Would highly recommend.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I have used this service twice now and found Billy reliable and courteous.
Paula Greenlees
Value of Products/Services or Work Performed: £130
Ratings
Review Comments
The dishwasher in my tenanted flat had stopped working so I was looking for a tradesman who could have a look and see if it was worth repairing. I found BR Domestics (Billy) online and liked the reviews so asked him to call my tenants and arrange to have a look at it. He did this and said that the dishwasher was beyond repair (it was over 10 years old).
He advised that I bought one online and got it delivered to the flat and he would fit it and take the old one away. He kept in touch with my tenants and once the new dishwasher was delivered he arranged fitting. There were a few adjustments that he also sorted out with the kitchen units and he did a great job.
He kept me informed of the all the repairs and costs of the job and I would recommend him.
He advised that I bought one online and got it delivered to the flat and he would fit it and take the old one away. He kept in touch with my tenants and once the new dishwasher was delivered he arranged fitting. There were a few adjustments that he also sorted out with the kitchen units and he did a great job.
He kept me informed of the all the repairs and costs of the job and I would recommend him.
Gerry S
Value of Products/Services or Work Performed: £115
Ratings
Review Comments
Washer dryer repair from BR. Attended when said he would, got part in time he said it would take and fitted part when he said he would, very reliable and knowledgeable.
Excellent service and reasonable priced.
Would recommend and definitely use again.
Excellent service and reasonable priced.
Would recommend and definitely use again.
Kevin
Value of Products/Services or Work Performed: £300.00
Ratings
Review Comments
I had a new cooker fitted. I telephoned Domestic Appliance Repair Specialist on the
Wednesday, he bought the cooker for me and fitted it on the Thursday. Was delighted with the work done and would definitely recommend him.
Wednesday, he bought the cooker for me and fitted it on the Thursday. Was delighted with the work done and would definitely recommend him.
Tricia Gilhooly
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Highly recommend Domestic Appliance repairs Specialist.
Highly professional
110% trust worthy
Was able to come out and do they repairs the following day.
Highly professional
110% trust worthy
Was able to come out and do they repairs the following day.
Carol-Ann Low
Value of Products/Services or Work Performed: £105
Ratings
Review Comments
Repair to Hotpoint oven
This was done efficiently and with courtesy and no mess
This was done efficiently and with courtesy and no mess
Brian Wilson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine seal replacement.
Reliable, knowledgeable,tidy. Also gave advice on how to prevent future problems.
I would have no hesitation in recommending Billy to others.
Reliable, knowledgeable,tidy. Also gave advice on how to prevent future problems.
I would have no hesitation in recommending Billy to others.
J Dykes
Value of Products/Services or Work Performed: £65.00
Ratings
Review Comments
My washing machine wasn't working so phoned Billy from BR Domestic Appliance Repair Specialist on the Wednesday and he arranged to come the next day. He came on time, repaired the machine no problem and tested everything was working properly. Price was as quoted and very reasonable. Billy was a genuine, friendly man and I'd definitely recommend him! Great service!
Gill Cairns
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Prompt reply to request and job done as promised.
Mr Leonid Shlumukov
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My problem was quickly solved. Bill was very friendly and helpful and I would thoroughly recommend his services to anyone.
Jill Macaulay
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy responded at very short notice for a washing machine repair I needed - he visited 4 hours after I called him (compare the 5 day waiting list via Bosch service centre). He took time on the phone to clarify exactly what my assessment of the problem was and turned up when he said he would (a shame to say, but you cant even take that for granted any more). Billy was polite, business like and very quickly diagnosed the problem. He worked in this kind of role for 30 years or more before setting up his own business, so he has the experience to diagnose and fix quickly. He had my job done in a little more than 1/2 hour and I was more than happy to pay the going rate (which is extremely reasonable by the way), for the work he did. The machine now works perfectly. I cannot recommend Billy highly enough. An easy 5 stars *****
Angus Mackie
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Repair to door catch and oven light on Rangemaster Cooker. Emailed BR Domestic Appliances and received a prompt email back from Billy. This was on a Friday afternoon and Billy was on site on Monday morning. Extremely good and reasonably priced service from a very pleasant chap.
Joy Leslie
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
Billy fitted uninstalled and fitted a new washing machine for me. The first one delivered was unfortunately broken and Billy was quick to identify the problem and was kind enough to come the following day to fit the replacement.
Fantastic value for money and I will definitely be contacting him again for any domestic appliance repairs or installations I need. Would definitely recommend to anyone!
Fantastic value for money and I will definitely be contacting him again for any domestic appliance repairs or installations I need. Would definitely recommend to anyone!
Holly
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called to get an hose repair on my Dyson before 11 this morning . Job was done before lunch with no hassle and very happy with the price
AvrilB
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Replaced grill element in my cooker.
Excellent service problem diagnosed and new part fitted same day.
Excellent service problem diagnosed and new part fitted same day.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called BR Appliance specialist regarding a broken washing machine. Very professional service. Billy managed to come on the same day and fix it. Fast, efficient service. Very pleased. Would definitely recommend to others.
Kristina Love
Value of Products/Services or Work Performed: £95
Ratings
Review Comments
Billy repaired my washing machine motor. He was able to diagnose the problem and repair it on the spot. Saved a few hundred pound from not needing to buy a new machine. Clean tidy worker. Fast and efficient. Very nice friendly guy. Highly recommend him. I found his name on a local network Facebook page.
Mags
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fast response to call out. Excellent service and price.
Aileen Stones
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
Review Comments
I have a Wolf cooker/oven which is American, expensive and apparently rare in Scotland. It got damaged during cleaning and the smaller oven blew the electricity circuit whenever turned on. I contacted Billy through this website. He was courteous, extremely helpful, reliable and exceptional value in my opinion. Billy hadn't seen a Wolf range like mine before but with his experience, logic, common sense and determination he managed to fix it for me. And as an added bonus, he is also a very nice man!
Debbie, Essex Road, Barnton
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy sorted my cooker, Reliable, Trustworthy, Speedy service, great communication I highly recommend him. Will definitely use again Thanks Lorraine
Lorraine Marshall
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
New oven element and oven light fitted , prompt and professional friendly service , couldn’t ask for more would use again
James bell
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
My washing machine was full of water and the drain was blocked. I found Billy on the trusted trader site, contacted him and my washing machine was fixed the following morning. I couldn't have asked for a better service. Friendly, honest, very reasonable charge and no mess. I will definitely be keeping Billy's number handy for future repairs.
Tracey
Value of Products/Services or Work Performed: £70
Ratings
Review Comments
Dishwasher drainage pump was blocked. Rang at 9 am. Came round an hour and a half after contact and job was done an hour later. Great service. Recommended.
John Foulger
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I sent Billy an enquiry using this site and he was with me within 2 hours to look at my machine. He was friendly to chat to and very efficient. Would recommend.
Nicole
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great and quick service!
Isabella
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Washing machine problem. He arrived as arranged and took the time to explain the issue. Was polite and knowledgeable and had clearly stated the charges and costs. I would use his service again and definitely recommend to others.
Mrs Scott
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Kitchen Belling Hob not working. Located problem had replacement part. Tidied up left area spotless. Would highly recommend.
Fiona Robb
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We were having problems with our washing machine cutting out mid-cycle and not draining or rinsing properly. William came out promptly, and provided honest, fair advice about the likely nature of the issue and the efficacy of the work he did. He was polite and friendly and the fee he charged was very fair. I would use again and would definitely recommend.
Joanna Lord
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Arrived when he stated. A true professional,brilliant at his job. I have no hesitation in recommending him. We will use him again!
North Berwick.
North Berwick.
Andrew J Martin
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted this company based on Trusted Trader reviews, as I had a problem with my washing machine which wouldn't empty, and they were all spot on.
I emailed for a quote and Billy Rutherford got back to me that evening asking me to phone the following morning with more details. He informed me clearly of his charges and I couldn't believe that he came out the same afternoon and fixed it.
It turned out not to be the pump but just clogged up so it was just the call out charge. While here he set straight to work and was friendly and polite and had the job done in no time. Would definitely use him again and recommend to others.
I emailed for a quote and Billy Rutherford got back to me that evening asking me to phone the following morning with more details. He informed me clearly of his charges and I couldn't believe that he came out the same afternoon and fixed it.
It turned out not to be the pump but just clogged up so it was just the call out charge. While here he set straight to work and was friendly and polite and had the job done in no time. Would definitely use him again and recommend to others.
Shona Brown
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Having a new oven supplied and fitted , Billy was excellent took time to take me through the workings of new oven ,if I had any problems ,just phone him and he would pop in and sort them out .Would recommend this company .
Mrs Mary Carol Reilly
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great to find someone who offers such an efficient & friendly service that covers East Lothian. Am in Haddington & would definitely recommend.
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
Came out and fixed dishwasher same day!
On time, reliable and really helpful explaining issue and how to fix it.
Very pleased with work and so good to have someone in the phone book to call at short notice.
On time, reliable and really helpful explaining issue and how to fix it.
Very pleased with work and so good to have someone in the phone book to call at short notice.
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
I had a new oven fitted. I was very satisfied with the service I received. Very punctual and the service was excellent. I would have no qualms about recommending his services.
Allison
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Checked faulty washing machine.
Fast, friendly and efficient service. Will definitely recommend.
Fast, friendly and efficient service. Will definitely recommend.
Charles Hearn
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned Billy to come and fix our Bosch washing machine which had started making some very loud grinding noises the previous night. He was amazing, he juggled his appointments around for that day and arrived at the house a couple of hours later.
Billy quickly identified the problem and had the machine fixed within minutes. Great customer service and a pleasure to deal with. Would highly recommend Billy to others in need.
Billy quickly identified the problem and had the machine fixed within minutes. Great customer service and a pleasure to deal with. Would highly recommend Billy to others in need.
Linda
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I emailed late evening regarding a broken fan oven and had an appointment arranged for the next day. Billy arrived on time, replaced the fan and left things tidy. Would recommend.
Mandy Ballantine
Value of Products/Services or Work Performed: £70
Ratings
Review Comments
Billy - He was a very steady, earnest, energetic worker. Excellent service.
Professional and friendly. Would definitely recommend and hire him again.
Professional and friendly. Would definitely recommend and hire him again.
Value of Products/Services or Work Performed: £150
Ratings
Review Comments
New fan and motor fitted to a 20-year-old Neff oven.
The work was carried out promptly (within 2 days of contacting the engineer. He arrived at the arranged time and carried out the work efficiently. All now appears to bw working well again.
The work was carried out promptly (within 2 days of contacting the engineer. He arrived at the arranged time and carried out the work efficiently. All now appears to bw working well again.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I emailed Billy and received a prompt response. He came the next day to fix my dishwasher and oven. Excellent service and work.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
It was a Saturday and the oven element blew mid way through cooking a big dinner for a family celebration. I called around a few places but knew it would be hard to get someone at such short notice on a Saturday afternoon. One place I called suggested I call Billy and yes, fantastic, he shifted things around and came over as soon as he could. He fitted the right element and got the over working again, and back in went the food!
He is polite, tells you what he is doing and does not bamboozle you with terminology OR treat you like you don't know anything.
I will use his services again next time something needs fixed. Recommend!!!
He is polite, tells you what he is doing and does not bamboozle you with terminology OR treat you like you don't know anything.
I will use his services again next time something needs fixed. Recommend!!!
Rachel
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We called Billy out to repair our built in electric oven. We had no current contacts for this type of work but were impressed by previous reviews we had read on line for BR Domestic Appliance Specialist so decided to go with them.
Billy called the next day and fixed the problem on his first visit. All charges and costs were communicated up front so we knew exactly where we stood. The work was carried out to high standard and at a competitive cost, and we would have no hesitation in recommending Billy to family and friends.
Billy called the next day and fixed the problem on his first visit. All charges and costs were communicated up front so we knew exactly where we stood. The work was carried out to high standard and at a competitive cost, and we would have no hesitation in recommending Billy to family and friends.
Value of Products/Services or Work Performed: £100
Ratings
Review Comments
Diagnose and replace faulty heater element on integrated washing machine.
Came on time as arranged and did the job with no mess or fuss.
Very happy.
Came on time as arranged and did the job with no mess or fuss.
Very happy.
Chris Smith
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I called Billy to install my washing machine. He came next day (Saturday) and did the job professionally and at a reasonable price. I am not surprised at his 5 star rating from every customer because he really deserves it. I would recommend him any time.
Many thanks.
Irene
Many thanks.
Irene
Irene
Value of Products/Services or Work Performed: £120
Ratings
Review Comments
Emailed Billy on a Sunday to give me a quote for supply and fit a washing machine seal and he replied same night. Quote was reasonable and I'm very happy with the finished job using genuine parts. Friendly, reliable & I would happily recommend him.
Mr Dickson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fast and efficient. Great service.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy replaced a faulty grill element on our range cooker. Excellent service and would fully recommend.
Steve Dunn
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
emailed for quote for double oven element. emailed back promptly.
Arranged visit for very next day. Billy gave us quote there and then also had the part needed. Job done very efficient,would recommend to anyone.
Will be our first choice again if needed.
Arranged visit for very next day. Billy gave us quote there and then also had the part needed. Job done very efficient,would recommend to anyone.
Will be our first choice again if needed.
Allan Spence
Value of Products/Services or Work Performed: £65.00
Ratings
Review Comments
Came out as soon as he was available, which given the time of year (Hogmanay!) was great, and got the oven working. Would happily use again.
Paul Graham
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was a saviour! My oven broke the 3 days before Christmas and after ringing around a couple of places unsuccessfully, I thought Christmas was cancelled. One of them then recommended trying Billy as he was local to me, and luckily he fitted me in and was brilliant. He explained everything he was doing, everything that needed doing and laid out the costs before proceeding.
He was friendly and efficient.
He was friendly and efficient.
Helen
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fantastic Service! He came out on a Sunday, the day after I phoned, and two days before Christmas. Successfully repaired the machine. A very nice man as well.
J Fraser
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Short notice call to assist me with a washing machine drama. Billy replied toot sweet and turned up at time specified. Got me out of a hole, when others failed to produce the goods.
Professional, first class, high quality workmanship. Respect given!
Professional, first class, high quality workmanship. Respect given!
Neil
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent efficient service. Highly recommend
Heather Jackson
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I found Billy on EGG where he was repeatedly recommended. He got back to my original message promptly, came the next day and fixed the washing machine on the spot. He told me costs upfront and explained what he was doing. He was very friendly, helpful and reasonably priced and my washing machine now works perfectly. He didn't seem phased by the large number of small children and guests in the house either! Definitely recommend him.
Elspeth Bleakley
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great job at very short notice - I have a washing machine again!!!!!! So happy. And very friendly service. Definitely recommend. Thank you
Kirsteen McFarlane
Value of Products/Services or Work Performed: £80
Ratings
Review Comments
Excellent service.
Dual fuel cooker now working
Came when he said he would; friendly, knowledgeable, very obliging and helpful. Would not hesitate to use again for any domestic appliance repair job.
Have already recommended.
Dual fuel cooker now working
Came when he said he would; friendly, knowledgeable, very obliging and helpful. Would not hesitate to use again for any domestic appliance repair job.
Have already recommended.
Anna
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent service. Came when he said he would; friendly, knowledgeable, very obliging and helpful and did a good job at a fair price. Would not hesitate to use again for any domestic appliance repair job.
Mr J Corby
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Brilliant straightforward advice and job completed on the same day. Thank you very much. I would definitely recommend this service.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was punctual, pleasant and very experienced. He got direct to the problem with our oven and fixed it promptly, his costs were very reasonable.
I would certainly use his services again.
I would certainly use his services again.
Nancy Thorne
Value of Products/Services or Work Performed: £135
Ratings
Review Comments
Haddington. I required assistance to replace the thermostat on my rangemaster oven. Billy attended when he said he would and gave me a quote and was punctual when returning to do the job, which was carried out promptly and professionally. I would have no hesitation in recommending him or using him again.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy provided a first class service to provide advice and fit a new dishwasher. Would definitely use again.
George, North Berwick
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Quick response and repair carried out by Billy to oven. Would use again.
K Gordon
Value of Products/Services or Work Performed: £43
Ratings
Review Comments
Came on time. Identified where the washing machine was leaking from as the fill hose. Gave me the option of paying full service at £65 to fit hose, £35 service charge for call out and I buy another hose from elsewhere and fit myself or £35 call-out charge and he'd sell me the hose for £8 and I'd fit myself. I chose the latter and was very satisfied.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service. Billy got back to me very quickly after I messaged and came out promptly next day keeping in touch to let me know he was on his way.
Gave me a very reasonable quote, went off to get required parts and was back within the hour. Job done. New dishwasher installed. He even took time to advise on how to use it for best results and said to contact him if any issues.
Definitely would use again.
Gave me a very reasonable quote, went off to get required parts and was back within the hour. Job done. New dishwasher installed. He even took time to advise on how to use it for best results and said to contact him if any issues.
Definitely would use again.
Lynne
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Called late Wednesday and he came 9am Thursday. Looked at job gave us advice without hastle advised us on best things about our problem. He then carried out all work to a very satisfactory conclusion. We would have no hesitation on using this company again.
Duncan Stirling
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very quick response and quick repair of two neglected Dyson hoovers. Very happy with the service and felt it was excellent value for money. Thanks very much. Would definitely recommend and use again.
Lucy McVey
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Would highly recommend Billy. Very reliable and arrived when he said he would. He was very happy to arrange a time most suitable to me to install a new oven and hob (which he sourced for me). Even although I live in East Lothian he was happy to carry out the work in the evening. Delighted with my new appliances and his workmanship. Already have Billy booked for another job.
Fran Wightman
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted several domestic appliance repairers/installers and couldn’t find anyone that was enthusiastic or able to give me any advice about my dishwasher. But I was very happy once I had spoken to Billy at BR Domestic Appliances, he gave me sound advice and was able to come at short notice and install my dishwasher. Would use again without hesitation.
Alan Stewart
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came when he said he would, quickly ordered the part required and returned to fix our washing machine in a friendly and informative manner. Will definitely use him again.
Ian
Value of Products/Services or Work Performed: £113
Ratings
Review Comments
Excellent service. Punctual. Helpful. Quick and efficient. Billy quoted beforehand, ordered new parts after diagnosing the problem and returned to fix the oven 2 days later. Would definitely use BR again & recommend.
Emily
Value of Products/Services or Work Performed: £75
Ratings
Review Comments
My washing machine broke at the weekend and I e-mailed on Saturday night in the hope of getting a repair in the week. He impressed me by getting in touch on Sunday and repaired the machine on Monday morning.
He carries spares for many machines and arrived at the arranged time.
I had caused damage to the pipes when pulling the machine forward and Billy attended to these too. Excellent and great value for money!
He carries spares for many machines and arrived at the arranged time.
I had caused damage to the pipes when pulling the machine forward and Billy attended to these too. Excellent and great value for money!
Mark
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent service. Highly recommended.
Value of Products/Services or Work Performed: £115
Ratings
Review Comments
Outstanding service from Billy. I called about our broken oven and he was out and had it fixed in less than two hours. He was professional and friendly and we would highly recommend him.
Value of Products/Services or Work Performed: £85
Ratings
Review Comments
I highly recommend Billy, I called him about a problem with my tumble drier, he came out the very next day, took my machine away to investigate the problem which he was able to fix thankfully and he delivered the drier back the next morning! I would not hesitate to use him again should I need to.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned Billy Friday afternoon and he quoted a price to do the job. He came on time Saturday morning and had the job done within the hour. He was very friendly, easy to talk to and professional. I would use his services again.
David
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
Billy responded to my e-mail very quickly and the appointment was set up within a day or two. He let me know the price for the job upfront. He didn’t take long to fix my oven and was professional and friendly throughout. He even offered to fix something else small he had noticed needed doing with it too. Will definitely use him again and would have no hesitation in recommending to others.
Value of Products/Services or Work Performed: £105
Ratings
Review Comments
Billy was able to come at short notice and was very flexible to fit around my timings. The job was done professionally, quickly and neatly. I am completely happy with the service and have no hesitations at all to recommend him.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was very efficient, honest and turned up when he said he would. We would highly recommend him.
Laura Kinsler
Value of Products/Services or Work Performed: £105
Ratings
Review Comments
Tried living with a half functioning oven but one short visit and it’s sorted. Service was promt and he was totally up front with coatings through the whole process always checking I was happy to proceed. Happy to recommend or use again
Value of Products/Services or Work Performed: £95.00
Ratings
Review Comments
Delighted. Arrived when he said he would. Spoke through the work to be done . Quoted price. Carried out work . Would i use him again or recommend him. Certainly. Already have to my son. Second time i,ve used Trusted Trader. Its now my go to website. Dont waste time phoning around. Get Him !
iain
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very pleased with the repair carried out on our washing machine. Quick replies to our questions and turned up on time and did the job quickly. Recommended
Phil
Value of Products/Services or Work Performed: £95
Ratings
Review Comments
Fantastic service ,fixed the same day .
Would definitely recommend.
Would definitely recommend.
Graham Smith
Value of Products/Services or Work Performed: £135
Ratings
Review Comments
Billy was punctual and sorted our dishwasher no problem. ordered the parts and all in working order within the week.
excellent service
excellent service
Michelle Nugent
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Outstanding service. Called Saturday evening washing machine back up and running Monday morning. Advice also given regarding machine which was appreciated. Would definitely recommend and use this company again.
Susan Gaines
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy removed my old dishwasher and installed a new one. He was friendly, reliable and provided an overall excellent service.
Isabel
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was happy to travel to Pencaitland to remove my integrated dishwasher.
He is very friendly and reliable (he replied to my original contact form almost immediately) and turned up at exactly the arranged time.
After removing the dishwater, Billy made a great job of improving the appearance of the space left so that it is ready for a new freestanding appliance - this was unexpected and much appreciated. He tidied up and took the dishwasher away for me. I will happily recommend Billy and I will be contacting him again if any appliances need repaired.
He is very friendly and reliable (he replied to my original contact form almost immediately) and turned up at exactly the arranged time.
After removing the dishwater, Billy made a great job of improving the appearance of the space left so that it is ready for a new freestanding appliance - this was unexpected and much appreciated. He tidied up and took the dishwasher away for me. I will happily recommend Billy and I will be contacting him again if any appliances need repaired.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
5 star service! Washing machine broke down.. Called Billy late afternoon and he came out very next day. Confirmed that the motor circuit board would be too costly to repair, so asked him if he could supply a new machine, which to my delight was delivered and plumbed in the very next day at a very reasonable price. Prompt, professional, courteous, reliable.. highly recommend!
Patricia
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I have used Billy twice now after he was recommended on another site. The first time he fixed my dishwasher the day after I called him. I was really impressed so contacted him to fix a washing machine in my rental property. He visited the same day (a Friday) and as the machine was so old and too expensive to fix, he sourced and fitted new machine and took the other one away within 2 days. Excellent service and highly recommend!
Jennifer Morris
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Really great experience, called one day and my oven was fixed 24 hours later. Great service and reasonably priced. Would definitely recommend.
Sarah Staples
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy gets the job done simple as that. Washing machine knackered on Monday repaired Tuesday morning, great price honest man.
Ian
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was able to come out the next day and was right on time.
He explained what was wrong with our machine, how much it would cost and asked if I wanted to proceed.
He worked quickly and was done within an hour.
It actually cost less than he estimated as he didn't have to replace one part.
Would definitely recommend Billy and his work
He explained what was wrong with our machine, how much it would cost and asked if I wanted to proceed.
He worked quickly and was done within an hour.
It actually cost less than he estimated as he didn't have to replace one part.
Would definitely recommend Billy and his work
James McCafferty
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My initial query was followed up by Billy within five minutes and a visit arranged to suit me. The cost was clearly explained in advance. He arrived early, quickly identified the fault and the machine was repaired within an hour. I would not hesitate to use his services again and would recommend him very highly.
Alison
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I contacted company 9am on Monday morning and Billy was here by lunchtime same day to fix my oven which was not heating up. He fitted a new element and job was done and dusted by 2pm. I was given a price before he started the job and I was very satisfied with the service and the price. I would not hesitate to use him again.
K. Spence
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My oven broke down and I found only a few of people able to fix it. I'm pleased I chose Billy because he came and diagnosed the problem very quickly, secured the necessary part required and came back again quickly to install the new part. I'd highly recommend Billy.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Service was excellent. Billy even phones from his holiday abroad to arrange to fix washing machine. Repair done in an hour and very reasonable cost. Highly recommend
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Reliable and friendly, arrived when expected to. Kept us informed throughout of timing of parts.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Had been highly recommended by another company who do not cover call outs in the Rutherford, West Linton Area. Although had a busy day ahead Billy was able to call at lunch time and fix the problem with my oven, having made the phone call earlier in the morning.
Appreciated call out fee being given prior to visit.
Excellent customer service and would have no hesitation in using again.
Appreciated call out fee being given prior to visit.
Excellent customer service and would have no hesitation in using again.
Value of Products/Services or Work Performed: £35
Ratings
Review Comments
I called Billy when my washing machine broke down, he was very responsive friendly and helpful. He gave good advice and I felt under no obligation. I ordered a new washing machine, it arrived very early I messaged him (very early in the morning) to fit it and he was here and the job was completed within an hour.
Fantastic service.
Highly recommend.
Fantastic service.
Highly recommend.
Helen
Value of Products/Services or Work Performed: £105
Ratings
Review Comments
I called at 9am from Cockenzie, and had a visit early afternoon the same day.
All costs explained during the phone call, and the Engineer turned up exactly on time. Found the problem, and explained the full cost before starting work.
Work done was, quick and tidy. Everything working, and given all contact details for followup.
All in all, excellent service. Had my oven up and running the same day I called.
All costs explained during the phone call, and the Engineer turned up exactly on time. Found the problem, and explained the full cost before starting work.
Work done was, quick and tidy. Everything working, and given all contact details for followup.
All in all, excellent service. Had my oven up and running the same day I called.
Value of Products/Services or Work Performed: £115
Ratings
Review Comments
Billy arrived within less than an hour of me calling him to fix my washing machine. He did a good job and repaired it in less than an hour for a very reasonable price. I would recommend his services to others.
Value of Products/Services or Work Performed: £35
Ratings
Review Comments
Great service. My washing machine broke down last night. Within 24 hours, Billy quoted call out cost and fixed it on the same day. He explained problem and completed the work quickly. Very reasonable costs and extremely friendly service. Would happily use him again and recommend.
Joanne
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Absolutely brilliant . Phoned back when he said and arrived on time. Explained about costs and call out fee on phone before arranging appointment. Very honestly explained on inspection that my dishwasher was too old to be worthwhile repairing . But did not tout for additional business . However, went above and beyond to help replace said machine, on my request, and all at a reasonable cost. Would highly recommend.
Diane
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Quick to reply and arrived as agreed and completed job
Beveridge
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My washine machine broke down over the weekend and using Trusted Trader I found Billy. I phoned him on Minday morning and he explained his rates and came down later in the day and had the problem fixed in about an hour.
Billy provided an excellent service and I would have no hesitation in recommending him and using his services again if required.
Billy provided an excellent service and I would have no hesitation in recommending him and using his services again if required.
Mrs Cherry
Value of Products/Services or Work Performed: £120
Ratings
Review Comments
Arrived when he said he would and carried out a very quick and satisfactory repair.
Value of Products/Services or Work Performed: £110
Ratings
Review Comments
Great service for replacement oven element. Can't fault it.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy was quick to respond, professional and friendly. Went over and above to fix our dishwasher, including fixing something the installer should have done. Really happy with the service and price, will def call Billy next time we have any issues with our appliances.
Sarah Fraser
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We contacted Billy when our washing machine had started acting up. He arrived within a couple of hours of our call. The problem was identified and the nessary parts ordered. These were fitted promptly and efficiently as soon as they were available.
While he was fixing the washing machine we asked him to have a look at our oven which was also not working as it should. Again defective parts were identified and a price agreed and work completed the next working day.
All work was done efficiently and cleanly with minimum disruption to us.
I would definitely use Billy’s services again if the need arises and have no hesitation in recommending him to others
While he was fixing the washing machine we asked him to have a look at our oven which was also not working as it should. Again defective parts were identified and a price agreed and work completed the next working day.
All work was done efficiently and cleanly with minimum disruption to us.
I would definitely use Billy’s services again if the need arises and have no hesitation in recommending him to others
Tom Buchan
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Arrived promptly and dealt with the 3-4 problems we had in the kitchen in a clean and professional manner.
Paul Knight
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Amazing service.
My oven element had blown and after 1 quick call I had someone coming out the next day to have a look and fix it.
I was warned that he may not have the element I needed in stock (he did) and gave me a rough cost (turned out to be exact).
Came to the house and not only did he replace the element he gave it a health check for us.
I would definitely recommend BR Domestic
My oven element had blown and after 1 quick call I had someone coming out the next day to have a look and fix it.
I was warned that he may not have the element I needed in stock (he did) and gave me a rough cost (turned out to be exact).
Came to the house and not only did he replace the element he gave it a health check for us.
I would definitely recommend BR Domestic
Lee Kirkwood
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Location of work carried out- Aberlady, East Lothian:
I booked Billy to service a dishwasher which hadn’t been used for sometime - and then extended the job to include the installation of an under counter oven and check the recent installation of a new washing machine. He had to re-do the electrical connection to oven.
Billy attended earlier than originally booked - which was very useful as were on a tight time frame and carried out all work very professionally. He took away the old appliance. We are totally satisfied with the work, the price and the communication. Would not hesitate to recommend him. Thank you Billy.
I booked Billy to service a dishwasher which hadn’t been used for sometime - and then extended the job to include the installation of an under counter oven and check the recent installation of a new washing machine. He had to re-do the electrical connection to oven.
Billy attended earlier than originally booked - which was very useful as were on a tight time frame and carried out all work very professionally. He took away the old appliance. We are totally satisfied with the work, the price and the communication. Would not hesitate to recommend him. Thank you Billy.
Zoë
Value of Products/Services or Work Performed: £70
Ratings
Review Comments
Great service and value for money, experience shows, problem solved and would definitely recommend this company to anyone.
Angela
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Arrived when he said he would. Prompt service efficient and friendly. Good job done. Very reasonably priced. Would definitely use again.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Great service from this trader. He quickly presented a solution to our problem and expertly advised us from the outset. Would definitely use this trader again.
Emma Cowan
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Our week could not have gotten much worse with the failure of our oven and dishwasher on top of a sick mummy!
I called Billy at 9.00am and he was at our house by 10am, admitadly due to a cancellation. He carried parts in his van so was able to replace the pump on the dishwasher and the fan on the oven there and then.
All carried out in an impeccable manner at a fair and honest price. I would not hesitate to recommend Billy to anyone.
Thanks for saving our weekend.
I called Billy at 9.00am and he was at our house by 10am, admitadly due to a cancellation. He carried parts in his van so was able to replace the pump on the dishwasher and the fan on the oven there and then.
All carried out in an impeccable manner at a fair and honest price. I would not hesitate to recommend Billy to anyone.
Thanks for saving our weekend.
Morvern Lucas
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy had to try a couple of things before getting my washing machine working properly again. He always came when he said he would, put things back the way he found them and didn’t ask for payment until it was working again, definitely recommend.
V Fraser
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I would definitely recommend BR Domestic Appliance. They came at short notice, and were very efficient and reliable. Thank you.
Value of Products/Services or Work Performed: £65
Ratings
Review Comments
The engineer turned up when he said he would, completed the job quickly and charged £15 less than he had quoted.
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Billy came out to fix my dishwasher the same day as I called him. He explained costs and charges before coming out so I knew what to expect. He came at exactly the time he said he would which meant no hanging around or follow up calls.
He managed to fix the problem really quickly and explained simply what caused the problem.
I was so happy with the work I have him coming back to fix my oven.
Very polite, knowledgeable and professional.
Thanks Billy
He managed to fix the problem really quickly and explained simply what caused the problem.
I was so happy with the work I have him coming back to fix my oven.
Very polite, knowledgeable and professional.
Thanks Billy
Gillian Jones




