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East Lothian
Trusted Trader

Eildon IT Training & Consulting

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 4.9 out of 5 based on 26 reviews and feedback.
Trusted Trader member since 2023.

Eildon IT Training & Consulting
Office 1 Haddington House, 28 Sidegate
Haddington
EH41 4BU
07870 298 820
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Business Information

Eildon IT Training and Consulting is based in Haddington, East Lothian, which provides practical, jargon-free computer/laptop/phone/pad fixes and customised training.

All clients are treated as individuals and given personal attention depending upon their own particular IT challenges. Eildon will fix or provide training for any annoying computer problems to help clients get the most from their devices.

Eildon have helped many clients with every imaginable computer issue, including…:

• Providing training on a wide range of computer/IT applications.
• Training on Windows and Apple products and their uses.
• Training on how to use Microsoft products .
• Fixing lost passwords.
• Setting up accounts for Google, Microsoft, and Apple accounts.
• Setting up computers and installing software.
• Getting email working.
• Saving and editing pictures.
• Using video tools like Zoom, What’s App, Facetime and Teams.

All training is accompanied by notes, as well as five working days office hours support for any questions based on the learning session.

The firm’s office and training room is situated at Haddington House at 28 Sidegate, Haddington, which opens onto the glorious gardens of St Mary’s Pleasance. The relaxed ambience of the office and the gardens are a wow factor for many clients. All visitors are welcomed with a cuppa and cake, understanding the importance of making clients feel relaxed, as there are a lot of people, both young and old who may feel nervous, particularly when trying out something new or are unsure of technology.

The office is wheelchair friendly with no steps for clients to negotiate when accessed via the gardens. A disabled toilet is also available.

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Reviews and Feedback

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4.9 out of 5 based on 26 reviews.
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review stars review stars review stars review stars review stars   25th November 2024
Value of Products/Services or Work Performed: £1 - £1000
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Tutorials from Eildon on new laptop and general computer uses.

The tutorials were given by the knowledgeable tutor, who had gained experience in business and advising in different work settings. Straightforward delivery and my understanding checked. Notes of work covered at Tutorial sent within 48 hours.
Excellent.

review stars review stars review stars review stars review stars   25th November 2024
Value of Products/Services or Work Performed: £1 - £1000
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Fairly basic stuff on my laptop and mobile phone very carefully explained in a manner which is easily understood. Alison is very patient and the two sessions I have had have been very helpful.
review stars review stars review stars review stars review stars   10th November 2024
Value of Products/Services or Work Performed: £1 - £1000
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I recently had my email account hacked and I needed advice as to how to proceed with it and to prevent it happening again. Alison helped me navigate my way through this giving me her best advice as we went. I found her knowledge and recommendations enormously helpful and would definitely recommend her sage advice to anyone .
review stars review stars review stars review stars review stars   10th October 2024
Value of Products/Services or Work Performed: £1 - £1000
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If you’re looking for someone to help you with knotty computer problems, then look no further than Eildon It Training & Consulting based in Haddington, in the person of Alison Lowe. Alison was recommended to me and I, in turn, can’t recommend her highly enough. She is competent and professional. Flexibility is the hallmark of her one to one IT sessions. It’s the client who sets the agenda and the pace. One can even contact her between sessions for advice, if you feel you need to and she also sends useful notes after each session. Conducted in her pleasant Haddington office, the session begins with a tea or coffee! The hour passes all too quickly, one learns a lot and it’s fun.
review stars review stars review stars review stars review stars   14th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Professional support/ training (MS10) at-home station for Senior…. who too long ago skimmed the essential background training needed for an effortless use of current computer systems.

review stars review stars review stars review stars review stars   22nd July 2024
Value of Products/Services or Work Performed: £1 - £1000
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We had Alison help us set up a new PC and ensure all security and authorisation we needed was in place. As a lawyers office this is extremely important.

Thanks again Alison
review stars review stars review stars review stars review stars   14th July 2024
Value of Products/Services or Work Performed: £1 - £1000
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Alison dealt with problems I was having with my PC.
review stars review stars review stars review stars review stars   27th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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I'd been working on a rather elderly desktop PC that I'd had for many years. It was large and cumbersome and didn't give out the right impression to fit the description of my occupation as the owner of a small business offering professional editing and proofreading services. Someone I went to see about marketing gently pointed this out to me and suggested I get myself a new up-to-date laptop.
I did that and quickly realised that I didn't know how to use this much more modern 'machine' properly. I asked the person who had sold it to me if he knew of anyone who might help me with getting to grips with it and he handed me a card which, thank goodness, quickly led me to Eildon IT Training and its owner and tutor, Alison Low. I quickly discovered I had unearthed gold.
On the phone and later at our first meeting, Alison swiftly put me at my ease and explained what she did and I suddenly realised that she was exactly the right person to help me get to grips with my new laptop.
Her explanations of how to master this new device were clear and instantly comprehensible and her friendly manner and a sense of humour very like my own helped me to feel relaxed. We were both cat lovers and, it turned out, we had both reached that age when friends and family were starting to hint that perhaps the time had come to consider giving up driving. I had found that really depressing but Alison's reassurance that it was still possible to live a good life without a car helped me tremendously.
Her guidance on the technical aspects of my new device were backed up with notes sent to me after each lesson so that I could refresh my memory at my own pace.
I was pleased to find that she offered a discounted price for taking a batch of a certain number of lessons so that the price for her services was sensible and affordable. We agreed a date for each succeeding lesson at the end of each current one so that we were both clear as to when we would meet up again and that none of these dates interfered with our own personal timetables or clashed with the constant programme of dental, hairdressing or doctors' appointments which we all have to juggle with.
I found that, with Alison's help, I learned quickly and looked forward to each meeting to see what new things I would learn.
I can certainly say that being given Alison's card was a definite stroke of luck for me. Not only did it mean that I could use my new device, it also helped to boost my confidence and to increase the growing number of clients my business was able to help.
review stars review stars review stars review stars review stars   1st February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Alison and is great, she is very helpful and very patient. She explains IT in a way that is easily understood and it is so useful that she follows the session by providing excellent notes on what you've covered. I feel encouraged to try things out thanks to her and my confidence is growing. I hope to continue learning with her help.

review stars review stars review stars review stars review stars   30th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Alison from Eildon Training offered the Lammermuir Larder bespoke computer training as part of our volunteers and staff personal development.
Not only was Alison hugely knowledgeable, she was patient and provided each of us with notes from our individual training.
She is also very supportive of the work the larder does .
review stars review stars review stars review stars review stars   24th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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I have found Eildon Training to be efficient and reliable in solving my Computer problems. The company's fees are reasonable and as a person who is definitely no "geek" I find Alison's approach very user friendly. I simply turn up with my computer and my list of passwords, explain to her the problem that I am encountering and she swiftly gets to work, solves the problem and tells me all I need to know to manage the situation in the future. I unequivocally recommend her to you.
review stars review stars review stars review stars review stars   24th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Help with understanding and learning about my PC.
Great to receive emails as a follow-up.
Would recommend and use again.
review stars review stars review stars review stars review stars   23rd January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Alison provided me with training in excel and advanced excel equations. We also worked on displaying information pictorially. I found Alison to be an excellent trainer, exceptionally knowledgeable and very patient.
review stars review stars review stars review stars review stars   22nd January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Alison is a fantastic person to work with. She has provided a first class service to myself and my colleagues. Fully explaining the process for setting up our email and other documents on our laptops.

She was extremely patient and understanding of all our needs and abilities.

Highly recommended.
review stars review stars review stars review stars review stars   20th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Wonderfully helpful. Very fulsome, excellent backup. Really enjoyable sessions.

review stars review stars review stars review stars review stars   8th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Alison is a gem. From the first time I met her she made me feel at ease. I had 4 tutorials with her and enjoyed every one of them. I liked that fact that the notes on each tutorial were specifically for me. I feel more confident now at being able to use my Kindle for a variety of tasks, not just reading books. I like that Alison has an aftercare service so you can contact her any time if you need some advice.
review stars review stars review stars review stars review stars   20th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Alison offers a very efficient service, with patience, in pleasant and comfortable surroundings.
review stars review stars review stars review stars review stars   19th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Alison was supportive and professional. The consultation was followed up with an email summary regarding the advice she had offered me. The office space is outstanding, and the cup of tea during the support session was greatly appreciated. I will most definitely return for further sessions in the future. Thank you Alison.

review stars review stars review stars review stars review stars   16th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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I arranged an appointment and received valuable advice and help. I had to get help with a powerpoint issue and Alison solved all the problems.
review stars review stars review stars review stars review stars   13th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Eildon have helped me on 2 or 3 occasions when I had problems with a new computer and printer which I purchased earlier this year. My difficulties were dealt with very promptly and professionally.

Also I recently had a problem with a fraudster and had very good back-up from Eildon in this connection.

review stars review stars review stars review stars review stars   5th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Alison Low of Eildon IT provided tailored training and IT technical guidance when I was having difficulty. I can now use my laptop with confidence. Excellent service, I highly recommend Eildon.

review stars review stars review stars review stars   31st August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Alison is friendly, approachable and reliable, and has a sound knowledge of computer apps etc. She is able to adapt to her clients' needs.
review stars review stars review stars review stars review stars   30th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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I had a problem getting scanning documents into a readable format and Eildon Training solved my problem and were of considerable help. I have another problem with PowerPoint and have a session booked to help me with it.
Alison was very helpful and will be in the future.
review stars review stars review stars review stars review stars   30th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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I booked some IT sessions with Alison at Eildon Training to upgrade my computer skills and found it very beneficial. The training was tailored to my specific needs, Alison was very patient and professional, provided detailed training notes and checked understanding.
Alison was warm and friendly and very generous with her time.
I would highly recommend her.

review stars review stars review stars review stars review stars   30th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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A complete professional service, Alison made me very welcome with tea/coffee with biscuits too as soon I entered her office, She is a "Whizz" at bringing your Computer back to life and so quickly! Her fingers were so fast at the keyboard putting me to shame. And her fee's are just perfect. As well as a great experience, and I made a new best buddy. I have been "spreading the word to my family and friends
recommending her service. Thanks Alison!
review stars review stars review stars review stars review stars   30th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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We have used Eildon TI Training and Consulting for a variety of IT training needs, and also to assist with ad hoc IT issues. We would thoroughly recommend Eildon for help and support with IT. Alison is a great trainer, and tailors content to suit your specific requirements.