Raising a Trusted Trader concern or complaint

Please only use this form for issues relating to East Dunbartonshire Trusted Traders.

For any consumer complaints not related to East Dunbartonshire Trusted Traders, you will need to use the consumeradvice.scot consumer helpline, 0808 164 6000. Step by step instructions are here: Reporting Traders to Trading Standards

Please complete all the following fields.

Your name

Your e-mail address

Enter your e-mail address so we can communicate with you.

Contact phone number

Enter a contact phone number in case we need to get in touch.

Trusted Trader business name

Has the trader actually started or completed any work for you?

This is to help us to establish if an issue is regarding work underway, previously done, or regarding something else such as customer service.

Has not started any work
Has started work / job is underway / paused
Has completed work

Have you paid the trader any money, in advance, part payment or full?

This is to help us establish at what stage the work or issue is at.

Not paid any money
Have paid some money in advance or part payment
Have paid in full

Primary trader contact name

Who is the main person you have been dealing with?

Issue / complaint summary

Please add a brief summary of the issue, no more than three or four lines.

Please provide full details of issue / complaint

Please keep all information factual and to the point. Add dates, timeline, when the issue was first raised, and what if any remedial action has been carried out, or any relevant feedback from the business.

Your desired outcome

In an ideal world, what are you looking for to resolve this issue? Be realistic and fair. Are you happy for the business to rectify or put right any perceived issues?

Supporting documents and photos

Please include the original quote, and the invoice or price breakdown if you have one, plus photos of the issue. Photos are printed inside your official complaint document, and other documents are listed in it and sent with it.

Up to 5 files, 5MB in total. PDF, Word, Pages, JPG, PNG or HEIC (iPhone photos). Photos are reduced in size automatically.

Tick to confirm you're not a spam robot.