Castle Lock & Key

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We recently engaged Castle Lock & Key following an act of vandalism to our Victorian tenement's front entrance door, which left the door cracked and damaged one of the hinges. We also needed a replacement door-panel button on the communal intercom system and a new stair-lighting bulb.

Cammy's offer to replace that button was a relief, as a different Edinburgh tradesperson who advertises heavily on tenement intercom panels had previously quoted us a disproportionately high amount for the same small intercom item and had been unhelpful and unpleasant to deal with by phone.

Cammy stood out immediately from several other traders we contacted through Trusted Trader. Whereas some requested photos or videos and then never followed up with an actual quotation, Cammy came out in person within 24 hours to inspect the damage and discuss the options available.

He helpfully identified that the existing electric strike was relatively weak and recommended replacing it with a heavy-duty unit, particularly given the recent vandalism and the need to improve security for the building. His proposed repairs were practical, proportionate and respectful of the historic character of the property. His quotation was clear, detailed and very reasonably priced.

An additional positive was that he was able to carry out the work within a week of providing the quote. On the day, Cammy arrived promptly with his brother. They completed the work efficiently and neatly. They repaired the damaged door, strengthened the hinge arrangement, fitted the upgraded electric strike (see photo), replaced the intercom button and attended to the stair lighting. Before leaving, Cammy took the time to show us exactly what had been done and explain the reasoning behind the various repairs and improvements.

The final invoice matched the quotation exactly, with no surprises or hidden extras.

What impressed us very much as well was the aftercare. The morning after the work was completed, the door displayed a new problem. Cammy came out the very same day to investigate. He assessed the issue as being consistent with someone having interfered with the deadlocking plunger after the repair had been completed, preventing the door from locking properly. This matched noises that I and other residents had heard overnight. Cammy rectified the problem immediately and did not charge us anything for the return visit.

Throughout our dealings with him, Cammy was exceptionally friendly, professional, courteous and clear in his explanations. The quality of the workmanship was excellent, the pricing was fair, and the customer service was outstanding.

We would not hesitate to use Castle Lock & Key again and happily recommend them to other homeowners, factors and residents' associations.

The lock on the communal front door of our building wasn't working. Cammy was quick to respond, reliable, clear about what the issue was and how to fix it, and friendly. He provided a very reasonable quote and was happy to fix what was there rather than trying to get us to replace things at a higher expense. I would 100% recommend Cammy's services and would definitely be in touch again for any future works.

Excellent service with excellent value for money. Speedy, mannerly and reliable. Would not hesitate to recommend this company.

Cammy managed to fix our old communal entryphone system rather than us having to replace it. He was very easy to contact, always replied quickly, helpful, reliable and we‘re very pleased with the job he did.

Cammy fixed the locking part of a bi-fold door which has been unusable for ages! Just wish I’d called sooner as he stripped it down and fixed it in under an hour.
He came promptly, was polite and tidied any mess. I’d definitely recommend him to anyone with door issues!

We needed a door handle replaced as it was damaged. I called Cammy and he arrived a few hours later. He gave options of replacements and cost. He fitted my choice and was finished very quickly. He is knowledgeable and hard working. I would not hesitate to use him again and would definitely recommend to others.

Cammy did an excellent job, working quickly and efficiently, he sourced all the necessary parts in no time at all, kept me informed at all times and I’d have no hesitation in recommending him.

Needed the door facings aligned which Cammy carried with care and attention to detail.

Cammy kept me in touch regards to his arrival time at the property which was very helpful.

Stupidly, I locked myself out of the AirBnB I was staying in Edinburgh.
Mr Fraser came out on an Emergency call basis to let me in even though it was after normal hours.
He provided an excellent service and was very polite, professional and friendly.
I’d recommend Castle Lock and Key to everyone: 10/10

Great service from Castle Lock and Key who fitted the Era 1930 British standard tonight latches on front and back doors when I moved into my new home. Quick, tidy and really knowledgeable about the most appropriate lock. Highly recommend.

Cammy came to cut keys for me. He arrived on time, communicated well and finished the job super quick. 100% recommend Castle lock and key!

Digital work on key fob

Advice and programming key. Prompt and efficient help

Cammy was hired by my rental agency and I cannot fault him. Easily contactable and arranged immediately same day to help me fix my secure entry fob. He arrived in the time frame he had set with me and was lovely. Would fully recommend anyone who needs his services to use him.

Thanks again!

Great advice, came same day and returns next day to stall new lock. Quick and clean job and very happy with the result

Front door lock needed repaired.phoned castlelock and key and talked to cammy who arrived qwickly .a nice friendly guy that has more than 25 years expearience in fixing locks .it did not take him long to get the lock fixed and is as good as new.all at a reasable price.id recomend him if you have problems with your locks

Very efficient and professional, would recommend.

Excellent service and quick to turn up and good advice for which lock and what the diference is between the locks.

I got a mortise lock fitted and a security key box both supplied by castle lock.

Pleasant staff and clean service.

Cammy was absolutely amazing he was very efficient worked very well, and sorted all of my four doors that were needing new locks, very quickly and efficiently.

Cammy is very highly skilled and qualified and has many years in this working in this field.

I would definitely recommend Castle Lock and Key to other customers. I am delighted with the service I received from Cammy.

Required new 5 lever mortise lock after having key stolen. I contacted Cammy Fraser and explained what had happened and that I could not leave my premises until the lock was changed. Mr Fraser grasped the situation and arrived within a few hours to solve my problem. He was both quick and efficient and the new lock was fitted within 30 minutes. The cost was very reasonable and I have no reservation in recommending Castle Lock as an excellent company.