In association with East Lothian Council
East Lothian
Trusted Trader

W.H.KAY

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 5.0 out of 5 based on 427 reviews and feedback.
Trusted Trader member since 2017.

W.H.KAY
Spring House, 41 Boggs Holdings
Pencaitland
EH34 5BJ
01875 341348
07712 710 952

Business Information

We are a small family run Building, Joinery & Roofing business established over 45 years, we are based near Pencaitland East Lothian.

Reviews and Feedback

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5.0 out of 5 based on 427 reviews.
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review stars review stars review stars review stars review stars   7th May 2024
Value of Products/Services or Work Performed: £1 - £1000
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Gutters cleaned thoroughly of excessive moss, slime and dirt due to close proximity of large trees near the property. Have used W.H.Kay a number of times now for this type of roof and building work and found them to be punctual, reliable, trustworthy and very good to deal with. Additionally, no mess made and all residues removed from site.
review stars review stars review stars review stars review stars   7th May 2024
Value of Products/Services or Work Performed: £1 - £1000
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The late March & early April rain caused my roof to leak & rain water to come into my hall.
I contacted a couple of roofing companies, but only William H Kay treated this like the emergency it was.
They asked for photos of the external & internal areas, after which they advised me what would need doing & the expected cost, which I accepted, & David turned up a couple of days later.

He did an amazing job of clearing away decades of rubble & found numerous problems in the section involved, all of which he photographed to show & discuss with me before he carried out any work, then took more pics afterwards, & what a difference, & everything seems fine again, so money well spent.

I paid my bill today, & because I will certainly use them again, I also sent them an email asking to be added to any waiting list they have, as well as detailing another 3 jobs I would like done this year.
review stars review stars review stars review stars review stars   15th April 2024
Value of Products/Services or Work Performed: £1 - £1000
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We have used W.H.Kay several times for repairs to our roof over the years. They are always quick with communication, reliably turn up, reasonably priced and do an excellent job. We recommend them to everyone.

review stars review stars review stars review stars review stars   10th April 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Three new windows fitted in one day - all done very efficiently and cleanly. The quality of fit and finish inside and outside around the window frames is excellent - we're very happy with the result. The windows have made a tremendous difference to the warmth of our house too. We'll certainly use WH Kay again for further home improvements and would recommend them.

review stars review stars review stars review stars review stars   9th April 2024
Value of Products/Services or Work Performed: £1 - £1000
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Excellent work again - really quick response and very friendly service

review stars review stars review stars review stars   24th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Roof tiles replaced in a timely manner and they left the area clean and tidy.

review stars review stars review stars review stars review stars   22nd March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Very fast response to a request to repair storm damage. Will definitely use again if roofing work is needed.
review stars review stars review stars review stars review stars   19th March 2024
Value of Products/Services or Work Performed: £1001 - £5000
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David Kay was the 4th trader we had out to look at a long-standing issue with an overflowing gutter under our eaves.

However he was the first to properly investigate, even setting up a hosepipe to fill the gutter to see where the issue was.

He also took the time to clear the gutter of debris to check that wasn’t the cause of the issue. On the first visit he also noticed and addressed a few slipped tiles on the roof.

David then provided an estimate for the work (1/7 the cost of a previous estimate from another company) and returned within a week to complete it.

Key works:
-Removal of cement around the Gutter along the problem area and removal of approximately 10- 14 tiles replacement with new tiles.
-Supply and fit of new cement board to hold new cement in place and away from top edge of gutter to allow us to lift the gutter up slightly to prevent from leaking.
- re cementing between tiles at front to prevent birds from entering roof space.

I found WH Kay to be far superior to any other companies that came out to assess the job. They clearly are very experienced, extremely trustworthy, and actually interested to get to the bottom of issues and fix them. I’d wholeheartedly recommend them to anyone struggling to identify a firm they can rely on for a quality job
review stars review stars review stars review stars review stars   17th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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I had Alan and David come to check my roof and clear the gutters. Although very busy, they were able to fit the work in quite soon after I had made the original request. They are very punctual, undertook the work and took all materials away with them.

I have used this company a no. of times over the years for large and small jobs and have always been happy with their work and professionalism so would highly recommend.
review stars review stars review stars review stars review stars   8th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Very high winds caused the ridge on roof to break and fall drown. Text David and he came next day to make it safe. He then came back to fix ridge and cement round, also seal up other ridges to stop wind and rain getting to them.
Great service and great work.
Thanks again David!
review stars review stars review stars review stars review stars   8th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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A roof check and roof tiles replaced and advice given on possible other outside work.

David and his brothers are reliable, haonest, hardworking tadesman. They have done many jobs for us and we are always delighted with the completed tasks.

Both are always polite and very pleasant to have in / around the house and have no reservations in recommending them.
review stars review stars review stars review stars review stars   7th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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We had a problem with water penetration from around our Velux Window. They promptly replied to our call for help. David came and thoroughly investigated the problem. He showed us what they planned to do and then did it. So far, no problems with the fix.

We also asked them to look at a problem with our gutter. David diagnosed the underlying problem with great care and then did a repair which hopefully will do the trick.

Throughout, David was easy to work with. He was constructive. It was a pleasure to deal with him.

review stars review stars review stars review stars review stars   6th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Replacing roof tiles, plus checking condition of other roof tiles.
Very happy with work done and service.
review stars review stars review stars review stars review stars   5th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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replacing a ridge tile following recent storms -
easy to deal with - advised likely cost beforehand
review stars review stars review stars review stars review stars   25th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Pleased with work that was carried out by W. H. Kay

(1) The work that was carried out was to replace a broken down pipe, supply new down down pipe with all the fittings, then fix to the wall.

(2) Repair a broken gutter with a new section of gutter, and seal.

(3) Adjust down pipe by lifting up to meet the existing outlet and secure to the wall.

Regards

Allan Jardine
review stars review stars review stars review stars review stars   23rd February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Had roof leak in dormer attic just before Christmas shut down. WH Kay were very responsive, provided initial quote based on photos and were able to fix the issue before they finished up for the holidays. The cost was more than initially quoted but they advised and agreed that in advance. We subsequently had further leak which they came and resolved. They're very responsive and professional and the roof leaks appear to be fixed.
review stars review stars review stars review stars review stars   21st February 2024
Value of Products/Services or Work Performed: £1 - £1000
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David fitted new roof tiles and a rone pipe after storm damage. Very prompt response to my message and did the work immediately. Always reliable and helpful.

review stars review stars review stars review stars review stars   18th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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David and Alan arrived on time to fit an additional handrail on our staircase. They worked efficiently and to an excellent standard. The new handrail matches the existing one perfectly and is very robust. It is exactly what was requested and we are delighted with the end result. Have already recommended them to others.
review stars review stars review stars review stars review stars   7th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Remove tiles on roof and rotten tiling battens.
Supply and fit new felt, tiling battens and replace existing tiles .
Supply and fit new tiles.

Remove aerial and cables which was causing problems.

We had a leak our hall ceiling just before Christmas . Phoned David and he came same day and made it water tight. Came back and replaced new tiles etc.

Excellent service as usual .

Thank you.
review stars review stars review stars review stars review stars   7th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Alan and David do an annual check and repair of my house roof they also clear and repair gutters, for their sins.

This is the fourth or fifth year of using W.H Kay and I would recommend them for quality of service, workmanship and excellent communication.

It’s refreshing to find a local company provides great quality of work and provides realistic timescales for getting work done.
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