Complaint and dispute resolution process
Each participating Council operates their own Trusted Trader scheme, so the complaints process may vary slightly from scheme to scheme. Select the relevant Council below and follow the link to their complaint and dispute resolution process.
The City of Edinburgh Trusted Trader Scheme
East Lothian Trusted Trader Scheme
Fife Trusted Trader Scheme
Renfrewshire Trusted Trader
The following schemes are not hosted on trustedtrader.scot, so follow the links below to be taken to the official local website to find the customer complaints process.