In association with Renfrewshire Council
Renfrewshire
Trusted Trader

Thomson Heating Group Ltd

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 5.0 out of 5 based on 177 reviews and feedback.
Trusted Trader member since 2020.

Thomson Heating Group Ltd
Office 3 Bishopton House, 78 Greenock Road
Bishopton
PA7 5RT
0141 390 6946
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Business Information

Based in Erskine we cover all the surrounding areas. For Heating Engineers, Boiler installations and Servicing in Erskine, Bishopton, Inchinnan, Paisley, Renfrew, Bearsden and Milngavie.

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Reviews and Feedback

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5.0 out of 5 based on 177 reviews.
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review stars review stars review stars review stars review stars   22nd February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service. Always a first class experience.
review stars review stars review stars review stars review stars   1st February 2024
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installed work carried out satisfactorily and within days can't thank you all enough for your care and attention to my problem
review stars review stars review stars review stars review stars   18th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Many thanks to Thomson Heating Group who provided all within 2 weeks near Christmas, a 'same day' follow up call to my initial enquiry (to replace 1 radiator), provide a written quote based on photographs I sent after their guidance. Attended on a day that suited my commitments. The engineer Chris was prompt, friendly and worked efficiently before finally cleaning up his work area before leaving. A thank you to to Customer service Lorraine and Hazel who spoke to me on the telephone.
I definitely recommend.
review stars review stars review stars review stars review stars   21st November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Had a power flush and hive heating installed by Thomsons. Can't fault Thomsons from start to finish. The Engineer David was outstanding very respectful of my home and explained everything he was carrying out . Brilliant Company.

review stars review stars review stars review stars review stars   7th November 2023
Value of Products/Services or Work Performed: £1001 - £5000
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We had a new boiler installed and gas fire serviced. Very happy with all aspects, we were given three quotes with lots of information to make a decision with no sales pressure at all. We are very pleased with the new boiler, the installation was done on time and work very tidy. All staff were friendly and courteous and great communication. We shall be using for ongoing servicing of boiler and gas fire in future.
review stars review stars review stars review stars review stars   3rd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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We recently purchased out property, we employed Thomson Heating to check over the existing combination boiler, connect the existing HIVE control system and instruct us on how to efficiently use the system.

The engineer was very efficient and took time to instruct us on the most efficient use of the control system.

We were extremely impressed with the engineer.
review stars review stars review stars review stars review stars   24th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Thomsons came recommended by our daughter and son who have both used the company before and were pleased with the standard of their work. Our experience started with us asking for a quote for a new boiler and for it to be moved to a new location.
After accepting the quote we agreed a start date for the works and the workmen arrived when we were told they would.
On the first day it was two very personable workers who arrived and they both worked hard and cleaned up after themselves.
The second day there was only one worker who never stopped and worked late on the Friday night to complete the job. He took his time explaining how the new boiler worked and did not seem to be put out that he was still with us so late. We would definitely use Thomsons again.

review stars review stars review stars review stars review stars   23rd August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Went out their way to fit the job in quickly as I needed a leaking radiator replaced before a new carpet was fitted.

Genuine good quality customer service over the phone and also by the engineer who did the job. Clean and tidy job by the engineer who clearly took pride in his work.

Highly recommended.
review stars review stars review stars review stars review stars   12th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and radiator blockage. From start to finish the company were superb in every way. Communication, quality of work and feedback on service A1. Will definitely use them again and have already recommended them.to friends. Iain and Georgia
review stars review stars review stars review stars review stars   9th August 2023
Value of Products/Services or Work Performed: £25,000+
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I just got my new boiler from Thomsons from start to finish
it was very professional and everyone at Thomsons from the
Office staff and David who came out to my home to survey the job and the two engineers Chris and Lee were great. The job was done in a day and the guys done a great job and left my place clean and tidy.
Thanks again guys for a great job
review stars review stars review stars review stars review stars   30th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Great customer service from the moment we got in touch to arrange a quote. The guys did a fantastic job installing a new Combi boiler to replace our old system boiler. Delighted with the standard of work and would not hesitate to recommend Thomson Heating Group
review stars review stars review stars review stars review stars   21st July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of old radiators.

Efficiency at every level – from the immediate response to my email inquiry, followed by site visit by David within a day, quote received and accepted, date arranged for works to be carried out a few days later. Excellent job by Chris and Kevin on the day, unobtrusive and extremely tidy.

I have absolutely no hesitation in recommending this company, and would certainly
use them again in the future.

review stars review stars review stars review stars review stars   17th July 2023
Value of Products/Services or Work Performed: £1 - £1000
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My boiler was repaired very quickly and skillfully by Kevin. They are a very professional company and I will use them again in the future
review stars review stars review stars review stars review stars   15th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Installation of a new boiler.
Excellent service.

review stars review stars review stars review stars review stars   6th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Replaced a 16 year old Worcester boiler with a new model. Good advice given , good communication with the office and a trouble free installation. This company did what it said it would on time and at the price given. 10/10.
review stars review stars review stars review stars review stars   11th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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Responsive, Reliable and particular empathy for helping in my elderly mother's home.
Both the office assistance before the visit and after also extremely understanding and efficient.
review stars review stars review stars review stars review stars   10th June 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Full new heating system put in. Service from David’s first visit till job finish amazing. Chris and Lee fantastic guys. All I can say is 100% job done. So happy with everything and you wouldn’t even know they had been. Thank you so much for a wonderful job and would highly recommend thomson heating.

Review Image 1 for Thomson Heating Group Ltd by Paul and Margaret 
review stars review stars review stars review stars review stars   23rd May 2023
Value of Products/Services or Work Performed: £1 - £1000
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Central heating system boiler annual service.
The service provided was prompt, professional and courteous.

review stars review stars review stars review stars review stars   23rd May 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Amazing service as always
2nd time using company and wouldn't hesistate to reccomend or use again.
review stars review stars review stars review stars review stars   19th March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Worcester Bosch boiler install. Excellent company. great communication and standard of work. Would give them 10 stars if possible.
review stars review stars review stars review stars review stars   14th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Our boiler had stopped working during a cold spell leaving us without hot water and heat.
I called first thing on Monday morning and the problem was fixed by dinner time.
Professional approachable staff who go the extra mile even when there is a wee blip.
Couldn’t rate the company highly enough. 10/10
review stars review stars review stars review stars review stars   26th January 2023
Value of Products/Services or Work Performed: £1001 - £5000
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We recently had a new boiler fitted by Thomson Heating Group. Service was excellent from start to finish. Work was completed within two days with minimum disruption. Would highly recommend them . Excellent job .

review stars review stars review stars review stars review stars   24th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Have just used Thomson Heating to install our hive mini. Arrived bang on time and was very polite and helpful explaining how everything works.
Would highly recommend

Thanks guys!
review stars review stars review stars review stars review stars   18th January 2023
Value of Products/Services or Work Performed: £1001 - £5000
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New central heating boiler installed. We were very happy with the service from David and Chris from Thomson Heating. David was very thorough in trying to diagnose the initial fault when we had no heating and then arranging a quick installation date when we decided to go with a new boiler to replace our 20+ year old boiler. Several options were provided in different price ranges. Chris was punctual, professional and worked extremely hard on installation day. Very happy customer.
review stars review stars review stars review stars review stars   17th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Had a leaky boiler pipe. David came and sorted it for us. Lovely chap. Very knowledgeable. Decent prices. Would highly recommend.
review stars review stars review stars review stars review stars   16th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service provided by David when servicing, repairing and also fitting a Hive System. Very reliable and professional
review stars review stars review stars review stars review stars   16th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Annual Boiler and gas fire service plus some additional help with central heating which we felt was 'under performing'. Delighted with the communication interaction , (combination of voicemail and reply via text)and the resulting work .

review stars review stars review stars review stars review stars   16th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Nice and friendly service, will use again
review stars review stars review stars review stars review stars   15th November 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Chris started on time and cracked on with the job, old boiler removed and new one installed. Very little mess. On completion he went through the controls and explained everything. Would definitely recommend, a very impressive company.

review stars review stars review stars review stars review stars   15th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Thomson Heating have been servicing my boiler for the last few years. I have been very happy with both their reliability and work quality. I will continue to use them in the future and I would recommend this company.

review stars review stars review stars review stars review stars   7th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Now my preferred Heating Engineer.
review stars review stars review stars review stars review stars   2nd November 2022
Value of Products/Services or Work Performed: £1 - £1000
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The boiler had its yearly service
review stars review stars review stars review stars review stars   1st November 2022
Value of Products/Services or Work Performed: £1 - £1000
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I have had my central heating system serviced by Thomson heating group for the past few years and have now taken out an annual heating service plan. I have always found them to be courteous and professional, and I have always felt that my heating system is in experienced hands. I wouldn’t hesitate to recommend them and plan to continue to use their service for years to come.
review stars review stars review stars review stars review stars   1st November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Faultless service. Clearly value their customers. Will definitely use again.

review stars review stars review stars review stars review stars   25th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler check. As usual, polite, efficient, and an absolute pleasure to deal with.

review stars review stars review stars review stars review stars   24th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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I had no hot water or heating from my Vokera Combi boiler and called Thomson Heating and left a voice mail.
Within a couple of hours I had a call back and arranged and engineer for the first available appointment.
As promised I was given a time slot ahead of the appointment and the engineer arrive exactly at the stated time.
I have only praise for the fantastic value ,excellent communication and professional service and will be using them in the future.
It’s refreshing to come across such a great business and I would highly recommend them.
review stars review stars review stars review stars review stars   23rd September 2022
Value of Products/Services or Work Performed: £1001 - £5000
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We had our old boiler replaced along with most of the radiators in a property we recently purchased.

We selected Thompson Heating Group having used them install a new boiler in our last property. From that experience we knew we could trust this company to provide the best possible service and provide true value for money including the cost of the system supplied and the highest quality of technical service and customer support available.

We know we can rely on the Thompson Heating Group for any future support of the system should that be necessary and highly recommend them to anyone seeking a a new central heating system, repairs to an older system or for a maintenance contract for such systems..

review stars review stars review stars review stars review stars   21st September 2022
Value of Products/Services or Work Performed: £1 - £1000
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boiler service

review stars review stars review stars review stars review stars   21st September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Friendly service at a good price. Would highly recommend.
review stars review stars review stars review stars review stars   21st September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Very efficient boiler service
Careful and polite technician
review stars review stars review stars review stars review stars   21st September 2022
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler a few years ago. Get my boiler serviced every year. Cannot fault them. Excellent service and great value. Highly recommend
review stars review stars review stars review stars review stars   21st September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Had no hot water or heating. Got an engineer the same day and problem sorted. Lovely staff and excellent service. Highly recommend.
review stars review stars review stars review stars review stars   12th September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Service on boiler carried out as arranged.
Efficient and courteous engineer.
review stars review stars review stars review stars review stars   11th September 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Hazel responded quickly to my question and quote received. Appointment arranged. David arrived as arranged. Very civil and provided some advice. Work done quickly and David left area clean. Got gas fire disconnected and pipe capped. Average price but very pleased with service. Would use again and recommend.
review stars review stars review stars review stars review stars   5th September 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
As always excellent service with great customer service from Thomson Heating.
review stars review stars review stars review stars review stars   1st September 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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1. Annual Worcester Bosch boiler service to maintain long warranty. Making the booking was so easy and confirmed back by email. Couldn't have been more helpful for arranging for me. Engineer was very tidy and took me through what had been checked and left a full service document to keep with the system.
2. Based on the great experience for service had Thomson Heating Group back within two weeks to replace an old radiator and valves and to replace a broken TRV in lounge. All done quickly, cleanly and with no issues at all.

Cant recommend them highly enough.
review stars review stars review stars review stars review stars   30th August 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Prompt service, excellent engineer, fixed in less than 24 hrs, very clean worker,
review stars review stars review stars review stars review stars   18th August 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
I had read pervious reviews and had decided that this local company was the one to replace my old gas boiler. I was not dissapointed. From the initial contact to have a site survey and quote for a new boiler to the installation the whole experience from start to finish was what I can only class as 5star. David and his team have the 3 P's they are polite, punctual and professional.
I will be using them going forward to carry out my boiler servicing and any other gas/heating issues I have.
From my experience I can say you will not be dissapointed if you use this company.
review stars review stars review stars review stars review stars   16th August 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
I recently had my gas boiler serviced by Thomson Heating Group. Contact with the office to arrange a date and the actual service were carried out in a very professional manner. It was great to be able to use a local company that you can trust.

review stars review stars review stars review stars review stars   16th August 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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New Boiler fitted perfect job and radiators all replaced even cleaned up when finished would not use any other delighted with the quality of work. 10 /10

review stars review stars review stars review stars review stars   12th August 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Thomson Heating was recommended to us and installed our boiler in 2018. We've had it serviced every year by Thomson and have found them to be very reliable and to provide a first-class service. We would have no hesitation in recommending such an excellent company.
review stars review stars review stars review stars review stars   2nd August 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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I have been using Thomson Heating for all my boiler and central heating needs for several years. Everyone, office staff and engineers, are unfailingly polite, helpful and efficient. The engineers are prompt and work quietly and efficiently. I would, and have, recommended them to friends who have all been equally delighted with their service.
review stars review stars review stars review stars review stars   1st August 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Boiler stopped working. The engineer came out same day. Needed a fan - a price was given and accepted on the same day and the boiler fixed the next day. Very efficient and clean working.
review stars review stars review stars review stars review stars   1st August 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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They arrived on time and spent two days working really hard to install our new boiler great service, no mess left behind.
review stars review stars review stars review stars review stars   29th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Boiler service. Requested Tuesday. Completed Friday. Quick service and value for money. No issues. Certificate emailed. Payment made by card for convenience.
review stars review stars review stars review stars review stars   29th July 2022
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Thomson Heating installed all new radiators, New Boiler and Hive Control system. Performed pressure flush and chemical clean of system piping.
They removed water tank from loft and water heater cylinder from cupboard space. They disposed of all materials. Additionally, they relocated radiators throughout the house and installed new modern black radiators and individual control valves.
They arrived early each day and were absolutely professional throughout the work.
5 star service!

Review Image 1 for Thomson Heating Group Ltd Review Image 2 for Thomson Heating Group Ltd Review Image 3 for Thomson Heating Group Ltd 
review stars review stars review stars review stars review stars   21st July 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Review Comments
We replaced our regular boiler with a combi. Great communication and high quality workmanship.

review stars review stars review stars review stars review stars   20th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Gas fire and boiler service. Appointment to suit, turned up on time, didn't leave any mess and used mats to protect my surfaces, couldn't ask for any more.
review stars review stars review stars review stars review stars   20th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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WE had our new gas hob fitted. the engineer who came from Thomson was friendly, knowlegable and informative. he carried out his work quickly and was very tidy. we would not hesitate to use Thomsons again.
review stars review stars review stars review stars review stars   16th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Annual boiler service.
I always receive a reminder when it's due, appointments are easy to make, the engineer turns up on time or calls if going to be late, the service is professional, reliable and affordable.
review stars review stars review stars review stars review stars   14th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Boiler serviced. Very professional service from booking the job to the work being carried out. Highly recommend Thomson Heating Group.

review stars review stars review stars review stars review stars   14th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Lovely company to deal with, from arranging the visit to dealing with the engineer. Very polite and friendly. Will use again.
review stars review stars review stars review stars review stars   14th July 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We were really impressed by Hazel and David's very friendly attitude when it came to selecting them to install a new boiler for us. They were both very knowledgeable and very helpful. David was very patient with me answering all my questions when he came to quote for a new boiler. David and his team then installed in very quickly and thanks to his teams skill, you would never know that they had been in working under the floor and behind kitchen units.
His Engineers have been out each year since to service the boiler and have been very pleasant to deal with.
Can't recommend them highly enough.
review stars review stars review stars review stars review stars   12th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
The pressure in our boiler dropped which meant we did not have any hot water. I contacted Thomson Heating at 10am and by 2pm the same day I had an engineer at my house to check it out. Communication was excellent from start to finish, call out charges discussed in advance and the work completed was professional. I have already recommended them to family and will use them again in the future.
review stars review stars review stars review stars review stars   12th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Arrived on time, was polite and takes me through the report. Excellent service as always
review stars review stars review stars review stars review stars   11th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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On this occasion was a boiler service on boiler fitted by Thomsons a few years ago.As always turned up on time, easy to arrange and fitter tidy and polite. I have recommended Thomsons to a few friends who have had central heating work done and all been very pleased. Highly recommend
review stars review stars review stars review stars review stars   8th July 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Excellent work carried out by a first class engineer. Clean, tidy and neat work.
review stars review stars review stars review stars review stars   5th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Boiler service
review stars review stars review stars review stars review stars   3rd July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Engineer arrived on time to carry out annual service. Engineer very professional Introduced himself carried out service to customer expectations.
review stars review stars review stars review stars review stars   2nd July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler service carried out by Thomson Heating. Engineer arrived at agreed time and work was done without fuss. Area was left in a clean and tidy condition at a very reasonable cost. Highly recommended.

review stars review stars review stars review stars review stars   2nd July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Very happy with Thomson Heating.
Arrived as scheduled for a boiler service from phone booking.
Have had my boiler fitted and a yearly service for the last 4 years.
First class company.
review stars review stars review stars review stars review stars   1st July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Love that I get a yearly reminder to service the boiler, friendly service from the lady on the phone to the gas fitter who comes to the house. Highly recommend.
review stars review stars review stars review stars review stars   1st July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had my new boiler installed a year ago now by Thomson Heating Group with which I had no issues and the boiler service was due so I arranged for Thomson Heating Group to carry out the work at a time that suited me. They arrived as arranged on time, carried out the service again with no issues.
I was in the trade before I retired and I know what good service looks like and for me Thomson Heating Group meet that benchmark. Thanks again
review stars review stars review stars review stars review stars   1st July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Have been using Thomson Heating Group for the past five years. Always prompt in responding to any queries and the engineers are professional and courteous. Nothing too much trouble for them. Can't recommend them highly enough

review stars review stars review stars review stars review stars   17th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Radiator being replaced.
David arrived on time as arranged and replaced the radiator very efficiently.No problems,no inconvenience,and the finished job looks very smart.I wouldn’t hesitate in recommending Thomson heating Group.
review stars review stars review stars review stars review stars   13th June 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We had a new boiler installed. Excellent customer service and work carried out in a professional manner. Would highly recommend.
review stars review stars review stars review stars review stars   12th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Excellent work; followed through from the office staff all the way to completion. Would recommend this company to anyone.
review stars review stars review stars review stars review stars   11th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Radiators & boiler checked and serviced.
Efficient and reliable.

review stars review stars review stars review stars review stars   9th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler service very professional from start to finish

review stars review stars review stars review stars review stars   6th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I've used Thomson Heating for several years for 2 boiler installations (different properties), annual servicing and EICR for my rental flat and have already recommended them to others. They are always friendly and provide a very prompt, efficient, competitive service. I'll have no hesitation in using them again.
review stars review stars review stars review stars review stars   6th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
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Boiler servicing. Honest, reliable and quick turnaround.
review stars review stars review stars review stars review stars   6th June 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Used for boiler service and a repair. Good value, reliable service. Friendly staff.
review stars review stars review stars review stars review stars   18th May 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My annual Gas Boiler check was carried out on Monday 16th May. The time given was between 12/1.00pm but the serviceman arrived 10 minutes late. Other than this, the
job was carried out very well, with the minimum of fuss, and Kevin the serviceman
was very diligent while carrying out the service.
Would have no hesitation in recommending them to other users who may require a service.
review stars review stars review stars review stars review stars   18th May 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Annual Boiler service conducted as requested. Excellent service and covid compliant.

Previously conducted a full central heating replacement and are using again for each service of the Boiler.
review stars review stars review stars review stars review stars   27th April 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
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Overall Rating  review stars review stars review stars review stars review stars
Review Comments
They were fantastic! A really speedy boiler service and good contact. The customer service was excellent when we had a follow up issue and it was dealt with well.
review stars review stars review stars review stars review stars   27th April 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Boiler service.
Excellent. Polite, professional and friendly. We’ll definitely use Thomson again.
review stars review stars review stars review stars review stars   21st April 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
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Review Comments
Combi boiler replaced.
Chris the tradesman was excellent, very helpful and informative, tidy and left the place spotless. Professional job all round. Girls in the office are brilliant.

review stars review stars review stars review stars review stars   20th April 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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We had a system boiler replaced with a combi boiler. The installers David and Chris did an exceptional job and despite some issues with the existing pipe layouts managed to complete the installation within one day.
We would not hesitate to recommend Thomson Heating Group Ltd for their quality of work and value for money.
review stars review stars review stars review stars review stars   30th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Radiators replaced throughout the house and filter fitted to boiler.

review stars review stars review stars review stars review stars   29th March 2022
Value of Products/Services or Work Performed: £1 - £1000
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The company have serviced my boiler for past few years and more recently, We called them when the boiler broke down. It is the friendly and reliable service that we like. Nothing is a problem When the boiler broke down, we had someone at our house quicker than we expected to investigate and diagnose the problem. Further to that, the communication was excellent and they were looking at moving things around to the boiler repaired faster. We would definitely recommend and we will using their services again in the future.

review stars review stars review stars review stars review stars   28th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Boiler installed. Great company to deal with.

review stars review stars review stars review stars review stars   24th March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We selected Thomson Heating to replace our boiler and happily followed their professional advice on the type of boiler.
3 years on it's proved great advice and saved us on retuning costs.
We have stayed with Thomson for our servicing not only due to cost but because we trust them to do a great job.
review stars review stars review stars review stars review stars   23rd March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Installing a new boiler.
Thompson heating group look after all my boilers as I am a landlord. Great service.
Really friendly and keep you up to date with everything they do.
Wouldn’t use anyone else.!
review stars review stars review stars review stars review stars   23rd March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Service and checking vibrating noise on our water cylinder. From first contact with staff on phone to the engineer who came to do the job the service was excellent and they couldn't be more helpful.

review stars review stars review stars review stars review stars   23rd March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Used for years, reliable and good value.
review stars review stars review stars review stars review stars   22nd March 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Great service from
Thomson heating. After receiving original quote for a boiler and also radiator to be fitted I thought I’d be waiting a while before they would be able to do the job but they managed to get me booked in for the following week. The engineer arrived within the agreed time and although he had a 2nd engineer coming in the afternoon to help he thought it still might be too much to get done in the same day. The office called me to explain they may have to book me back in to complete , however I then got another phone call to let me know a third engineer would be coming to make sure it was all done and the original engineer was also willing to work a bit longer.
So thankful that they had been able to make sure all my work was completed the same day. Really happy with the service we received from all involved.

review stars review stars review stars review stars review stars   22nd March 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Absolute top class service from start to finish. I was very adamant I wanted a Worcester Bosch boiler after having one in my old house & it being the best in the market and Thomson Heating always got recommended on local pages & via Worcester Bosch themselves. I submitted a query through the website and Debbie contacted me not long afterwards. From that first interaction to the survey, the installation and the after care I’ve been more than happy. Such a pleasure to deal with a company going that extra mile these days. Highly recommend Thomson heating to anyone
review stars review stars review stars review stars review stars   17th March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We looked hard to find someone to fix issues with boiler and radiators. Many came and difficult to track down afterwards for quote or the quote price was unrealistic

Thomson came, they saw they advised and quoted and they completed all to agreed plan and to high standard. Quote as expected with fair labour and material costs.

All cleaned up and no surprises.

A professional company that sets the standard for others to aspire to.

Really a great big thanks..
review stars review stars review stars review stars review stars   10th March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Thomson Heating installed my boiler and service this yearly.

I also recommend Thomson Heating to my clients and I will continue to do so.

Very happy with the service level from first point of contact to job completion.

Highly recommend!!
review stars review stars review stars review stars review stars   10th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Great work replacing our gas boiler. Very professional and it's nice to be warm again.I will definitely be choosing Thomson Heating Group for the ongoing servicing.
review stars review stars review stars review stars review stars   9th March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Boiler service. Friendly efficient service.

review stars review stars review stars review stars review stars   9th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Had a new boiler fitted by Thompson heating. Chris who came to do the job was excellent, carpets were protected and everything was left clean and all tidied up. Debbie from the office was a pleasure to deal with as well. Would highly recommend this company
review stars review stars review stars review stars review stars   9th March 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Easy process from start to finish as normal.
review stars review stars review stars review stars review stars   7th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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We reached out to Thomson Heating Group about installing a new boiler. They were great in getting someone out quickly to give us a quote.

The quote was reasonable and they arranged for the work to be done quickly.

All staff were professional and they really helped us through the process step by step.

We had some small things that we needed fixed as well, like a lockshield on a radiator. They were very helpful even with the smallest of tasks and everything was done quickly.

If we ever need further assistance we will definitely contact them again.
review stars review stars review stars review stars review stars   24th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Installation of new gas boiler

From the pre installation to the completion not only was the engineer efficient and considerate but the customer service support staff in the office also made the whole experience of dealing with Thomson Heating Group a process without flaw and something we would be delighted to be involved with in any future projects of this nature.

review stars review stars review stars review stars review stars   23rd February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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I have been using Thomson Heating for a number of years to service and repair my boiler. Recently my boiler required replacing. I was given excellent advice and constant communication before, during and after the installation. There is no doubt that I will continue to use Thomson Heating in the future.
review stars review stars review stars review stars review stars   16th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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If I could give more than 5 stars for David, I would. Absolute top notch service received from the minute I contacted Thomson Heating to the minute they left. Quoted for new boiler and installed within 48 hour turn around - game changing service! Staff in the office could not have been more helpful and nice either! Will be back to Thomson Heating for anything else I need in future!
review stars review stars review stars review stars review stars   12th February 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Thank you so much to Thomson Heating Group.
My Boiler went on the blink leaving me with no heating and no hot water , not great especially this time of year.
After contacting Thomson Heating Group he was able to fit me in and came out 30 minutes after me contacting them.
Problem fixed and Heating and hot water back on. So grateful to them and would highly recommend.
Thanks again .
review stars review stars review stars review stars review stars   10th February 2022
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
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Fantastic company to deal with !
Professional, courteous, efficient, pricing was spot on !
Will continue to use and recommend
review stars review stars review stars review stars review stars   10th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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We had a very old boiler replaced with a modern combo. A lot of reconfiguring of pipe work and water supply required.
We were very impressed with Thomson Heating Group from initial contact through to completion of work. The whole team are very professional but with a friendly approach which puts you immediately at ease. We would have no hesitation in recommending David and his team to anyone looking for heating solutions.
review stars review stars review stars review stars review stars   9th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Replacement boiler fitted by Thomson Heating , overall great service from a local company , neat and tidy work, would thoroughly recommended them
review stars review stars review stars review stars review stars   6th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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I had a boiler replaced

review stars review stars review stars review stars review stars   4th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
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I’ve just had a new boiler installed and the work done was superb. I was given a choice of two boilers which was good. The communication with the company was exceptional. On the day of installation I was expecting half of my kitchen to be ripped out (cause that’s what I’ve been told from other company when sourcing new boiler) but much to my surprise nothing like that happened, not even the cupboard the old boiler was in had to be taken apart. It was quick and clean too. I was very pleasantly surprised and now I can enjoy warm flat. This is not the first time I was dealing with this company and definitely not last, and I recommend to everyone knowing everyone will be happy with the service provided.
review stars review stars review stars review stars review stars   3rd February 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Thomsons helped me out with a boiler issue where the house builder let us down. Customer service was outstanding. Best experience I have had with a contractor. Will be recommending to friends and family.
review stars review stars review stars review stars review stars   3rd February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Professional, friendly and timely service. What is not to like! My impression is that this is a well run local business that is good to support.

review stars review stars review stars review stars review stars   2nd February 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Absolutely FANTASTIC service from Debbie on the phone to Gavin and David who completed the various aspects i needed completed for moving into my new home.

First Class.
review stars review stars review stars review stars review stars   31st December 2021
Value of Products/Services or Work Performed: £1 - £1000
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Phoned Thomson Heating for a broken down boiler on Boxing Day. Customer service was great. Was given a 1 hour time slot for the next day. Was then called the next day to tell me the engineer could come 2 hours earlier, which he did. Boiler was fixed quickly and cleanly. The engineer was very professional and friendly and provided sensible advice.

Definitely recommend to anyone.

I will be using Thomson Heating again.
review stars review stars review stars review stars review stars   25th October 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We have used David twice now for boiler repairs. He is knowledgeable and thorough with his work, arrives on time, works cleanly and offers full explanation of works required. He’s friendly and professional, and his work is very reasonably priced. I won’t go anywhere else in future - highly recommended.
review stars review stars review stars review stars review stars   23rd September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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New warm air heating installation and Combi Boiler included removal of cold and hot water tanks. Quality of work, professional team, tidy and completed ahead of schedule. Excellent customer service throughout.
review stars review stars review stars review stars review stars   13th September 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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I’ve had Thomson heating out twice now for repairs and both times they have been nothing but professional and efficient.

Very reliable and timely, thanks again guys!
review stars review stars review stars review stars review stars   11th September 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Thomson's replaced all my radiators, David gave me a very competitive quote and scheduled the job in. Unfortunately I was Ill and had to move the date forward , Hazel was able to do this with no fuss. Chris came in to do the job, he worked away making sure he tidied everything up once he was finished. They always do a good job with great customer service.
review stars review stars review stars review stars review stars   17th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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I had a combi boiler fitted by Thomson Heating group. The service from start to finish was excellent. David clearly explained the options I had for my replacement boiler and his quote was highly competitive. All communications were dealt with very professionally by Hazel in the office who kept me informed throughout the whole process. The install went very smoothly and with minimal disruption and mess. I would highly recommend this company and would have no hesitations using them again.

review stars review stars review stars review stars review stars   14th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Replacement of a 23 year old Glow Worm boiler .....still working reliably and serviced annually by David but time for an upgrade to something more efficient.

David and his colleagues are always reliable, turn up on time, do the work required quickly and efficiently and leave a minimum of mess at a reasonable cost.

review stars review stars review stars review stars review stars   12th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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New boiler and radiators installed. Very professional from start to finish.

review stars review stars review stars review stars review stars   25th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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David listened to concern with old system and advised everything at site visit to replace with a combi from open system, I had confidence to place order and was kept informed by office before an installation around a week later. The two day job to replace with a Worcester Compact boiler and remove tank, old pipes and even the two tanks in loft was carried out efficiently despite hot weather (especially in hard working in loft). The engineer did a great job and kept us informed when was required during job, all the old system parts were cleared away, minimal mess and could hardly tell where old flue was! Sadly a small leak on towel rail needs resolved later as was discovered when system was pressurised, but everything else seems perfect, the 32cdi boiler is excellent and Google Nest too. I'd recommend this company anytime, great job and very fair price. I might not use heating for a month or two mind you!

Review Image 1 for Thomson Heating Group Ltd by Stephen Malaney 
review stars review stars review stars review stars review stars   7th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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I needed a boiler fitted plus 4 rads & a towel rail to replace the existing which was 20 years old also to add a Hive system to bring everything up to date and more convenient going forward, I can now get Alexa to turn the heating on/off/up or down. I did my homework checking reviews and Gas Safe Reg info, as I had been in the gas industry for 48 years before I retired 2 years ago. After having quotes and taking everything into consideration I chose Thomson Heating Group, not just on price alone but I decided they were the best company to carry out the work I wanted done.
I am glad to say and echo so many of the other reviews, I was not disappointed. From the initial contact with Hazel, David's survey and finally Chris's professionalism during the 2 day installation, I was well impressed and would have no qualms using them again or recommending them to friends and family in the future.
I wish the Thomson Heating Group all the very best for the future.
review stars review stars review stars review stars review stars   25th June 2021
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
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Review Comments
Thomson Heating installed a new boiler, all new radiators + towel rails and also replaced all of the central heating pipework. We also had a Nest thermostat installed.

I spoke with Hazel on the phone initially and she was very helpful.

David carried out the initial quote and survey and I found him to be very knowledgeable and helpful, but with no pressure - for example, the replacement of the pipework was at my own request. The overall pricing was very reasonable in comparison to other quotes i had received.

David & Chris did excellent work, working quickly and efficiently. Disruption was kept to a minimum and they were both very clean and tidy.

The new system seems so much better than our previous one, although it'll be winter when we can see the real benefit.

Their nominated builder also did great work patching the old flue hole in the brickwork, you wouldn't know it had even been there.

In summary, we are very happy with the work carried out and would have no hesitation in recommending Thomson Heating to any of our friends and family.
review stars review stars review stars review stars review stars   24th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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A faulty radiator valve replaced.
When making the appointment I was given a time slot and the engineer arrived promptly within this time. He was very helpful and efficient.
Have used this company before and would highly recommend it.
review stars review stars review stars review stars review stars   23rd June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Used Thomson heating for various tasks around the house now. Always on time. Work is finished very tidy and the price is always within reasonable and range. No hidden costs and very knowledgeable.

Couldn’t be happier and will certainly use in future

Review Image 1 for Thomson Heating Group Ltd by Jonathan Reilly 
review stars review stars review stars review stars review stars   18th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Maintaining central heating boiler. Quick response to trouble shooting.
Always very pleasant & helpful team.
Very cheery engineer, nothing a bother.
review stars review stars review stars review stars review stars   17th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We have a new Johnson & Starley Warm Air Unit and a Worcestershire Bosch Greenstar Combi Boiler. The Warm Air unit as well as radiators are heated by the Combi Boiler. My previous Heating company of many years had no idea how to tackle our heating issue of controlling temperature in separate rooms properly and left us with a real problem.
What a relief to find David of Thomson Heating Group. In a matter of just over 3 hours he undid the damage done by the previous established company, and fitted a system that provides total control of both warm air and individual radiators. As a time served and professionally qualified engineer I was amazed and delighted to observe the skill and neatness of the transformation. His tutoring of the system was patient and lucid. We hope to have a long and enduring relationship with Thomson Heating Group Ltd.

Review Image 1 for Thomson Heating Group Ltd by Pat & Mike Bain Review Image 2 for Thomson Heating Group Ltd by Pat & Mike Bain 
review stars review stars review stars review stars review stars   9th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Have used this company before and they always do an excellent job. The boiler gave up and they were able to get out to me quickly. Ended up getting a new boiler and the engineer was really friendly and did a brilliant job and cleaned up after installation.

Thoroughly recommend.

review stars review stars review stars review stars review stars   1st June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New combi boiler installed, Chris was brilliant, after care is amazing. Great experience from start to finish, booked with Hazel, could not be more helpful, David explained the job in great detail, definitely pay attention to the finer details, get back to you straight away if you need to speak to them, left house immaculate, just such a great Firm to deal with start to finish, Ian was really good also, needed work done fitting oven and hob, really knew his stuff, absolutely no hesitation in using them in the future, infact I have ordered new radiators from them to be fitted next week ???? cannot recommend them all highly enough, a pleasure to deal with!
review stars review stars review stars review stars review stars   26th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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I have used David Thomson’s company for the last 3 years, primarily for servicing our boiler, but also for other repairs. They have always been very responsive and efficient. Only once could they not respond to a small repair request but they did recommend another company . Always been happy with their service and would highly recommend them. All their engineers are very friendly. Hazel is also fab.
review stars review stars review stars review stars review stars   24th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service and quality of work would highly recommend this company.
review stars review stars review stars review stars review stars   21st May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted. Very happy with work done. Gas engineer explained how to use boiler and controller, very polite and professional

review stars review stars review stars review stars review stars   21st May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Overflow for central heating fixed, perfect job and great work.
review stars review stars review stars review stars review stars   19th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Regular boiler replacement. Absolutely no complaints. Engineer arrived on time and work completed on time. No mess or hassle. Thomson Heating Group were always available and willing to answer questions and offer advice. Would choose Thomson Heating Group again. Proffesional install and friendly , pleasant service.
review stars review stars review stars review stars review stars   19th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent efficient service from start to finish. Turned up on time, and completed the job to my entire satisfaction. Everything also left very clean and tidy. Could not recommend highly enough!
review stars review stars review stars review stars review stars   19th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. Very professional, tidy and complied with all the covid restrictions we are having to live with at this moment. Would certainly recommend this company.
review stars review stars review stars review stars review stars   18th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Reported leak in bathroom. Engineer Iain called but upon investigation he discovered the leak coming from the toilet. He advised he would ask Hazel to ring with a telephone number of a plumber which she kindly did and plumber visited today. Iain extremely helpful and courteous.
review stars review stars review stars review stars review stars   29th April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Full new heating system installed. Changed to Combi boiler and new radiators throughout house. From initial quotation to installation, everything was extremely professional,but also understanding of my specific needs. Clear precise fully detailed quotation provided, agreed timelines, punctuality every day of installation. Each stage of the process fully explained with no delays. Everything cleared away as promised. Outstanding service provided.
review stars review stars review stars review stars review stars   23rd April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had a flat panel radiator installed by Thomson heating, exceptional service throughout and would highly recommend to others.
review stars review stars review stars review stars review stars   23rd April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic service and high quality job carried out by the team from Thomson Heating. New boiler and radiators.
review stars review stars review stars review stars review stars   8th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had yearly service carried out very pleased with this.
Other work carried out was a repair/replacement part of the boiler. Engineer very helpful with general and professional advice. Work carried out to my satisfaction. Job Sheet provided and I would add that communication from Thomson Heating is excellent as it’s good to be aware of prices etc to allow you to make an informed decision.
review stars review stars review stars review stars review stars   8th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Despite a Homeserve British Gas agreement no engineer could come out to see to a leak in my combi boiler flooding the kitchen and resulting in no water / heating till tomorrow afternoon ( all on automated call !!) I am widowed , 77 years old and am SO grateful to David who came out within hours of my call , mended the leak in the boiler and restored my water , heating supply . My DD to British Gas is cancelled and I will be using Thompson Heating in future as will others who have learned about this ! Thank you David
review stars review stars review stars review stars review stars   28th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent work on a boiler service. Great communication. Good price and on time. Iain the engineer was excellent. Well done and would use again. Thanks
review stars review stars review stars review stars review stars   15th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Emergency boiler repair dealt with without fuss or drama.

Easy to communicate with and explained exactly what the issues were and steps required to rectify. All work, costs explained and agreed upon prior to completion.

Extremely friendly and polite engineer.
Visits at a time convenient to me.

I would highly recommend David and Iain from Thomson Heating
review stars review stars review stars review stars review stars   15th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent work. Well mannered and helpful. Problem resolved quickly.

review stars review stars review stars review stars review stars   12th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Old boiler went on the blink....Ian from Thomson Heating came over and saved the day - quick, friendly and such a reliable service - thanks again!! x
review stars review stars review stars review stars review stars   12th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Amazing service from start to finish. This company had been recommended by my mum and she had said how amazing it was. She was definitely not wrong. Helped me from start to finish with purchasing a new boiler to meet my requirements and also talked me through the full process as didn’t have a clue were to start. They have also checked in after the installation to make sure everything is ok. Would highly recommend and will be using them from now on. Thank you.
review stars review stars review stars review stars review stars   11th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Use Thomson heating very regularly. They give us quality service at a sensible price. Very happy to recommend this local business.
review stars review stars review stars review stars review stars   6th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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One of the most trustworthy businesses around. Brilliant service with even better staff.
review stars review stars review stars review stars review stars   3rd March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thomson heating replaced the pump in my boiler.
Excellent customer service at short notice. Quick and efficient diagnostics to sourcing a new part and replacement. Would have no hesitation in using again.

review stars review stars review stars review stars review stars   3rd March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New Worcester Bosch combi boiler fitted. All went smoothly, appointment made and adhered too and boiler fitted on the day with no fuss and no mess. Very neat, tidy job. Engineer Chris, very polite and hard working. Pleasant to deal with. Good experience all round. Im delighted with the new boiler which is very quiet.

review stars review stars review stars review stars review stars   2nd March 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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I have just had a complete central heating system installed by David and Chris. It is a first class job and I wouldn't hesitate to recommend this genuine and professional company. The workmanship is excellent.
review stars review stars review stars review stars review stars   1st March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Annual service to boiler which was installed by Thomson Boilers
review stars review stars review stars review stars review stars   27th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thomson’s installed a new replacement heating system ( boiler and radiators ) when we moved into our ‘new’ old house in Feb 2019 and have now carried out two annual services - without any problems. David Thomson offered expert advice and guidance with regard to the size and type of boiler required for our needs as well as the specific / different type of radiators we wanted.
The installation, service and customer care we have received thus far has been excellent. David and his team are local people who take time and care to meet the needs of local ( and loyal ) customers.
David was personally recommended to me and I have since passed on my recommendation to others. Need I say more ?
review stars review stars review stars review stars review stars   22nd February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Replacement central heating pump. We have used Thomson Heating before and again same excellent seervice. Called in the issue and David was able to advise the fault and this was fixed the next day. Very professional, friendly and curteous engineer who explained all the work. Hazel managed the process and kept us informed throughout. Could not recommend highly enough.
review stars review stars review stars review stars review stars   21st February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thomson Heating was very responsive and helpful to all my questions. Did a great neat job, thank you
review stars review stars review stars review stars review stars   21st February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler and gas safety checks.
Installation of thermostat and associated boiler controls.
As with previous job done (installation of gas central heating), the work was done quickly, efficiently and with no mess,
review stars review stars review stars review stars review stars   6th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic and professional job start to finish for a new boiler and radiators throughout my house. I especially appreciated the efficient communication during and outside of working hours including Sundays, great customer service and love the deco radiators.
review stars review stars review stars review stars review stars   5th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement boiler as quoted on their quick quote no additions despite a few wee issues with what was there already
Managed to accelerate fitting date as my old boiler was deteriorating
Both at quote inspection and fitting showed up on time
Very professional and even though job was longer than expected cleaned up thoroughly
review stars review stars review stars review stars review stars   4th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Had a new boiler installed by Thomson Heating and both David and Chris went about their business in a very professional manner. Very satisfied with the job from start to the finish.
review stars review stars review stars review stars review stars   28th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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David installed a new combi boiler and also a Nest thermostat. David was very helpful and did a great job. I would definitely recommend Thomson Heating Group
review stars review stars review stars review stars review stars   21st November 2020
Value of Products/Services or Work Performed: £1 - £1000
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I have been using Thomson Heating Group for my annual boiler service. They sent a useful reminder that I was due a service so I booked in that day. Engineer was excellent, he checked and bled the radiators and tidied up any dust. I recommend Thomson's to everyone.
review stars review stars review stars review stars review stars   21st October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Arranged the yearly gas boiler service, after a lovely reminder to say that it was due.
Mutual date and time was agreed.
Service carried out efficiently by a very courteous member of the Thomson Heating Group. I was very pleased with the service and would recommend the Company

review stars review stars review stars review stars review stars   10th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic service and quick turn around from quote to install. Efficient clear and concise communication all the way through the work. What a difference as well the work has made to keeping our home warm and comfortable compared to last year.
review stars review stars review stars review stars review stars   11th August 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I hired Thompson Group to install a new condensing boiler to replace my old tank-heater. I was very happy with the service provided, from query to installation. The engineer was very polite, professional, and considerate. Everything was neat and tidy after the installation, and the handover was straightforward and informative. I would definitely recommend Thompson Group to others needing boiler installation or servicing - they do a good job, and have excellent customer service as well.
review stars review stars review stars review stars review stars   25th July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Installation of central heating gas boiler.
E-mailed regularly to keep us up to date with the installation and arrival time.
Engineer was professional did a really good job during installation protected all work surfaces and flooring when finished left the area clean and tidy.
He took time to explain the workings and the controls thoroughly told us contact if we had any further questions or queries.
review stars review stars review stars review stars review stars   22nd July 2020
Value of Products/Services or Work Performed: £1 - £1000
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I had my annual service completed on my boiler and hot water tank by David yesterday and can highly recommend his work, absolutely no mess and extremely efficient!
Really friendly and extremely helpful too!
review stars review stars review stars review stars review stars   12th July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I have had a replacement Combi boiler with a remote thermostat/programmer fitted( in the garage ).
Excellent communication.
Prompt and efficient service.
Full explanation of how the programmer worked and service requirements for the future.

Review Image 1 for Thomson Heating Group Ltd by Gordon Graham 
review stars review stars review stars review stars review stars   28th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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To make space in a bedroom in our property we required a boiler relocation and service to maximise space in a bedroom.
We contacted Thomson Heating and received very helpful communications from Hazel. An appointment was arranged and David arrived promptly on the day agreed for work to commence.
Work was carried out professionally to a very high standard. David was extremely helpful and explained all information clearly. We were very impressed at how neat and tidy the work was carried out. I noted some indoor boot covers over his boots which I thought was a good touch. Really pleased with the outcome of the work. Our bolier is now serviced annually and Thomson Heating contact us when it is due for a service as part of their ongoing service. Highly highly recommend! Wouldn't consider contacting anyone else.

review stars review stars review stars review stars review stars   16th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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I would HIGHLY reccomended Thomson Heating Group! I initially spoke to David who gave me some tips to try fix the issue as I posted my problem on a group page to which David from Thomson Heating Group responded to try help me out, as my radiator issue was still occurring, I called Thomson Heating Group and spoke with Hazel who was very friendly and knowledgeable and also kindly gave me some tips that might of fixed my issue before I paid for an engineer to come out, unfortunately it still didn't work and so David came and sorted my problem within 15 minutes! Very fast, friendly, professional service. Will use them again in future for sure!
review stars review stars review stars review stars review stars   16th June 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Extremely happy with installation of my new boiler.From first visit when David came to survey and quote for a new boiler, his obvious knowledge about and passion for his work to the very professional, tidy way he completed the work. Thanks again ti Thomson Heating Group. Highly recommended.
review stars review stars review stars review stars review stars   16th June 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Thomson Heating are absolutely fantastic! Fitted my new boiler in no time and provided great advice. Honest, very efficient and tidy and all of these at the very competitive price. I would definitely use them again and highly recommend to anyone-get Thomson Heating - professionals you can trust!
review stars review stars review stars review stars review stars   16th June 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Chris fitted a new Worcester combi boiler. We had one before but it was a smaller out put. The new one is more suited to the house size. Its great to have separate controls for water and radiator temperature. It linked to our Salus wifi app with no problem. Right away, Thomson Heating make a good impression by the way they protect carpets. Very methodical workers and nice to have in the house. If you are the kind of person who gets anxious about having work done in your house, then call Thomson Heating and you will have no problems. Very good follow up too. Chris explained all the controls, then Hazel emailed the paperwork and warranties. Next day, David phoned to see if we were happy and had any questions. The new boiler is much quieter and gives an even heat around the house. Very pleased with Thomson Heating and would highly recommend them.