In association with Fife Council
Trusted Trader

The Fife Trusted Trader scheme

Established in 2011, the Fife Council Trusted Trader scheme is a local business partnership which aims to:
  • increase consumer confidence
  • promote good practice within local businesses
  • help prevent doorstep crime.
  • It is the only official trader scheme in Fife that is Council backed, fully vetted by Trading Standards and supported by Police Scotland.

    The elements of the Fife Trusted Trader scheme

    The Fife Trusted Trader scheme is made up of Fife Council, Fife Trading Standards Team, Ombudsman Services and Trusted Directory Services (TDS).

    The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

    Ombudsman Services allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.

    Cllr Ross J Vettraino OBE, Fife Council
    "Welcome to the Fife Trusted Trader scheme; aimed at increasing consumer confidence, promoting local reliable businesses and protecting citizens from doorstep crime".

    Cllr Ross J Vettraino OBE.
    Convener – Environment Protective Services & Community Safety Committee,
    Fife Council

    Dawn Adamson Trading Standards Manager, Fife Council
    "Welcome to the new look Fife Trusted Trader scheme. We are combining the proud scheme history and professionalism of its members, with the modern purpose-built website and expertise of Trusted Directory Services. Along with the Ombudsman Services who provide impartial adjudication for major disputes between consumer and trader, I am confident we now have the right framework and partners in place to take the scheme to new heights.

    Together we will continue to deliver the first-class service Fife residents have come to expect from our pool of vetted and highly rated Trusted Traders for many years to come".

    Dawn Adamson
    Trading Standards Service Manager
    Fife Council

    Clive Irons - Customer Services Director, Trusted Directory Services
    "My primary role is to ensure the smooth management of the scheme and along with my team we provide any required help and assistance to traders and residents. We support Trading Standards helping remove some of the administrative load.

    If anyone has any trader or scheme related questions, issues, problems or complaints then please contact us

    Clive Irons
    Customer Services Director, Trusted Directory Services