In association with Fife Council
Fife
Trusted Trader

Sean Brown Plumbing and Heating Ltd

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 4.9 out of 5 based on 258 reviews and feedback
Trusted Trader since 2019.

Sean Brown Plumbing and Heating Ltd
Unit 5 Carwhinney, Mitchelston Industrial Estate
Kirkcaldy
KY1 3LS
01592 328998
        

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Business Information

Sean Brown Plumbing and Heating Ltd is a well established plumbing and heating installation company based in Kirkcaldy, Fife.
We cover Fife, Edinburgh, The Lothian and Tayside.

After completing a full 4 year apprenticeship and a further 6 years as an advanced plumbing and heating engineer Sean decided to set up the company in November 2003.
We have seen the business grow from strength to strength over the years mainly due to word of mouth recommendations from the high level of work carried out and excellent levels of customer service.

Our fully qualified plumbing and heating engineers have over 80 years of combined experience within the industry.
We employ local guys and also apprentices ensuring the next generation of plumbers are trained to a high standard, this is all managed by our office manager ensuring our customers receive the highest level of service throughout all workscopes.

We specialise in central heating and boiler installation, servicing, maintenance and repair, full bathroom renovations with a full design service offered at our new luxury bathroom showroom located in Mitchelston Industrial Estate, Kirkcaldy.

We are fully insured, gas safe registered, SNIPEF registered and fully compliant with Health and Safety Work Practices.

We are happy to discuss any work requirements whether it be a leaky tap, a new high efficiency boiler installation or full house installations.

The standard of our work can be found on our Facebook page under Sean Brown Plumbing and Heating Ltd.

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Reviews and Feedback

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4.9 out of 5 based on 258 reviews.
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review stars review stars review stars review stars review stars   18th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Plumbing repair of leaking shower causing ceiling damage to bedroom below.
Reinstatement of shower, tray and enclosure.
Response was prompt, reliable and good value for a quality job.
Plumber who attended was polite, efficient and communication re task required was excellent.

Review Image 1 for Sean Brown Plumbing and Heating Ltd by Eric Nicol 
review stars review stars review stars review stars review stars   17th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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An annual service was done on my Vaillant boiler which was installed by Sean and his team in 2019. A very reliable company indeed. From installation to this being the second annual service it has been faultless and the staff very polite. Would not hesitate in recommending them in the future to anyone who is looking for a first class company. 5 ⭐️⭐️⭐️⭐️⭐️ All round
review stars review stars review stars review stars review stars   15th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Just a note to thank you for arranging for the work to be done installing my cooker.
The engineer arrived on time, he was polite and did a very good job and I would have no hesitation in recommending your company.
review stars review stars review stars review stars review stars   9th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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The flush mechanism on my toilet stopped working. The service was very quick and efficient as always and the problem was fixed on the same day. The two plumbers were COVID aware.
review stars review stars review stars review stars review stars   9th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very fast response very pleased with service
review stars review stars review stars review stars review stars   8th February 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent work from start to finish and all the staff involved are a credit to the business.
review stars review stars review stars review stars review stars   5th February 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Absolutely delighted with our new bathroom supplied and fitted by Sean and his team. Using only quality materials the standard of workmanship is faultless with attention to detail first class. All workmen were reliable, tidy and respectful of our house at all times and took pride in their work. Sean and his team are very customer focused and were very accommodating to any changes requested during the installation process. We would highly recommend Sean to anyone looking for a new bathroom installation.
review stars review stars review stars review stars review stars   3rd February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler broke down on Friday, plumber came out same day. Parts were order and was up and running by Tuesday. Very pleasant and professional plumbers to deal with
review stars review stars review stars review stars review stars   30th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Yearly boiler inspection. Heating Engineer Christian was helpful explaining the boiler settings and everything was carried out quickly and professionally
review stars review stars   30th January 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Used this company following a recommendation. Appreciate things can’t go wrong however it’s the after sale service and level of customer service that count for me which the product goes wrong following installation.

The new boiler leaked and had a fault from day 1. Appreciate the leak was stopped late at night by Sean however I am still waiting on a follow up visit to fix the damage.

Eventually had to use a Valiant service engineer to fix a 4 week old boiler properly and to get confidence in the product. Sean did not come back despite telling him the boiler had to be switched off 7 times in the first 4 weeks off purchase. Certainly will not use this company again or recommend to others
Moderator Response
Receiving any form of feedback is always appreciated so we can look to improve on the services we provide.

With regards to the leak, the water had been on and the boiler had been running for at least two hours prior to our engineer leaving the property, I was then contacted through social media after 10.30 pm notifying myself of a leak, I attended within 20 mins and carried out a repair on a small leak which was on an existing pipe that may have been affected by the work being carried out on the new boiler install, sadly this can happen although rarely, this was on the 10th of December.

I then received a message through social media on the 6th of January informing me the boiler was making a loud banging noise, as the boiler is under a manufacturers warranty any issues with the boiler have to be rectified with the manufacturer, this is standard procedure, normally within our business hours we would book the service call with the manufacturer, this is purely out of courtesy although we have no obligation to do so, however I advised you to contact the manufacturer direct to get the call booked in quicker, given we did not hear from you again it was assumed that you had the issue rectified.

We then received an email on the 20th of January saying that there was banging coming from the boiler, I replied including our office manager in the email asking her to book a service call in with the manufacturer ( of which we had no obligation as it appeared to be a boiler issue ) which was booked for the 25th agreed with yourself.

On your review you said that you had to use the Vaillant Engineer to fix the boiler, from that I assumed it was an installation fault so contacted the manufacturer to see what the issue was, please see the reply below,

Please see notes below no fault found
banging noises fault- no noises or fault codes on visit remedy- adjusted h/x screws, cleaned trap as precaution W.P.- 19mb C02- 9.0, 0.0007, 8.7, 0.0002 no visible bonding

Looking back at messages and emails on the dates given above, these were the only times I was contacted, in none of those messages was I told that the boiler had switched off 7 times

The repair was carried out on the ceiling prior to the Christmas break, however a return visit was required to touch up the small area around a light fitting, unfortunately due to the current COVID-19 restrictions on starting back in January this is not classed as essential work, once these have been lifted, we will be more than happy to attend to touch up what is required.

We feel that this review is not a true representation of the services our company provides, on each time contact was made we responded within the hour, however we will look at improving on the points raised by yourself.
review stars review stars review stars review stars review stars   26th January 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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We have used Sean to service our boiler for a few years now, and was a no brainer to call on his company when we needed to change our boiler and hot water tank at our new property.
The attention to detail from start to finish is one of the things Sean prides his service on and this was paramount in the works carried out.

If you are looking for a company that delivers great service and puts their customers interests first, you need look no further than Sean and his guys in our eyes.
review stars review stars review stars review stars review stars   21st January 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted within 7 days of request
Engineer first class , 30 years of experience and obviously knew what he was doing and tidied up !
review stars review stars review stars review stars review stars   21st January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Received gas boiler service. Engineer very knowledgeable and thorough. Arrived at time of scheduled appointment and was tidy and respectful of property.
review stars review stars review stars review stars review stars   19th January 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We have used Sean a couple of times now, to get a new boiler/central heating system and also for minor work at a property we rent out. The work at our rental flat was carried out really quickly which was appreciated to keep our tenant happy. This was unblocking a drain.
The new central heating system is amazing. Both Sean and his employee were respectful of our house, helpful, carried out the work neatly and to a high standard, and communicated all aspects of the work to us - also took their shoes off at the door which is always appreciated!
review stars review stars review stars review stars review stars   19th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Leak from water pipe going into the toilet cistern resulting in replacement of the cistern. The leak was isolated within two hours of my phoning and the replacement was done within the week. Prompt service and a first class job all round. This is one company who I would not hesitate to recommend.
review stars review stars review stars review stars review stars   8th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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leaky cistern sorted right away. Explained the problem well to me and what was needing doing to fix it, great communication. Would highly recommend.
review stars review stars review stars review stars review stars   8th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had a radiator fitted and some gas pipes re-routed. All done as requested at a very reasonable price. Will certainly keep using this company.
review stars review stars review stars review stars review stars   8th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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New shower head and hose fitted. Very helpful staff. Excellent service.

review stars review stars review stars review stars review stars   31st December 2020
Value of Products/Services or Work Performed: £1 - £1000
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from initial relocation and fitting of new boiler and subsequent annual servicing over the last three years, the service from Sean Brown Plumbing and Heating has been excellent. I will be using them again next year without hesitation.
review stars review stars review stars review stars review stars   29th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Two small repairs completed with precision & care.

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