MPH

Pleased with how the whole day went . Friendly ,knowledgeable and hardworking. Very pleased indeed.

BOILER UPGRADE- REP VERY KNOWLEDGEABLE AND WILLING TO DISCUSS OPTIONS
ATTENDED WITHIN A FEW DAYS OF CALL- WORK DONE A WEEK LATER- WORKMEN
EXCELLENT- WRONG CONTROLLER FITTED ( I HAD ASKED FOR WIRED CONTROLLER AND THEY GAVE ME WIRELESS) NO QUIBBLES FROM COMPANY ELECTRICIAN CAME OUT A FEW DAYS LATER AND GAVE ME A WIRED CONTROLLER AND THERMOSTAT
AND I NOW HAVE AN EXCELLENT AND EFFICIENT SYSTEM

Our boiler broke down last week and could not be fixed. We found this company on Facebook and read the positive reviews. They sent someone out to give us a quote on the same day and the boiler was fitted 2 days later. Excellent customer service and value for money. The boiler was fitted quickly and professionally. Delighted with the service and will recommend to others. Thank you!

I highly recommend this company. My 88 year old mother's boiler broke down 13/12/2022.I called Scottish boiler care who do her maintenance. The engineer advised needed new pump and this would take time to get then left. I contacted MPH 14/12/2022 they sent someone out that day and got new boiler installed the next day. They gave excellent service from start to finish. I can't thank them enough.

MPH are a fantastic company!
I am 71 yrs old and my boiler was was condemned leaving me with no heating in y the his freezing weather. I contacted the company - they came out the same day and they fitted my new boiler on Wednesday - what a quick efficient service. The guys were fantastic fitters - friendly and efficient. I would highly recommend this company!

Given the extreme cold weather, I was delighted at the rapid response to our boiler problem. A new boiler was installed within two days. The work was done to an excellent standard by two very sociable tradesmen.

Replacement Boiler

At my request they sent out a representative who was not just a salesman with no technical knowledge as other companies had. The Rep was fantastic and answered all the questions I put to him giving a full comparison on advantages & disadvantages of available boiler options. Absolutely no pressure sales techniques were applied with price being all inclusive. Wasn't expecting it but got a date for installation 2 days later as I had explained going on holiday the following week. Installation Team arrived as agreed and were extremely polite & conscientious covering all surfaces to ensure protection. They had additional works to do due to configuration of existing pipework, construction of the extension where boiler situated and layout of fitted units, all this was done with good grace and zero complaints. All in all, I can't praise highly enough the service given from start to finish by all individuals I have had contact with within this company.
I have no hesitation in recommending MPH Boilers based on the service provided to date.

Gas boiler replacement, fast and efficient service, would definitely recommend this company.

Combi installed in place of 30 year old boiler. Location changed on advice of engineer. Good advice thank you. Neat and tidy work carried out by pleasant workmen.

Quote for new boiler Monday,fitted Wednesday.Fitters gave a great service, very polite and respectful,explained everything thoroughly and no mess left whatsoever .
Can’t recommend this company enough,great service ,value and job!
Thanks everyone.

Boiler serviced and company re-contacted due to slight continuous drop in pressure. Problem was solved by adding corrosion inhibiter to the system.

I got a new boiler installed.
I liked the way there were no hidden payments. The quote included everything needed. The installers were friendly and tidy. There was a wee blip after installation and the plumber was back the same day I notified the company and it was fixed. No fuss.
I would recommend this company. They are very professional.

Boiler service completed with now fuss and in a professional and friendly manner.

Engineer calls to service the boiler. Always on time and works efficiently.

Engineer arrived on time and efficiently carried out a service on the boiler with politeness and report. A tidy job all round.

Boiler serviced and all radiators balanced. Always found them to be reliable and friendly.

Exceptional service.

Inquired at 9 30 pm on a friday night and got a phone call 2 minutes later. They got a man down next day at 12 30 and had the boiler fitted 3 days later. First class service from start to finish. I would highly recommend this company. Absolutely flawless service.

MPH were arranged by Wickes to fit a bathroom that was ordered through Wickes. Ewan came to complete the survey in advance. Unfortunately, he didn't pay close enough attention and this caused problems and unexpected expense down the line. I told him that I didn't think we wanted a plastic ceiling but he said they were great and he would send photos. He didn't send photos. When we received the quote we spoke with the office to check the price for having it plastered. The office checked with the tradesperson and told us the cost was about the same so we said we would like it plastered.

When Ewan arrived on site on day 1, he looked at the ceiling and said that plastering it would cost more as it was aertex and would need to be plasterboarded first. I had told Ewan at the survey when he was looking at the ceiling that I didn't know what a plastic ceiling would look like and wasn't at all sure it was what we wanted, but he assured me that he would send photos and we would like it. Ewan said that we wouldn't be charged extra for the ceiling due to us having been told the cost would be the same, however it was on the invoice and when we queried this with the office we were flatly told Ewan would never have said that.

Also, I showed Ewan the fuse box and was surprised that he didn't think it would need to be replaced but assumed that Ewan, as the professional, knew better than me. It was necessary to replace the fuse box and this added about £500 to the cost of the job.

We were advised to change the tiles, again Ewan said he would send photos of alternative tiles but didn't. He sent them to my husband later. MPH ordered the tiles and we paid but they ordered 7 boxes too many (value £136). MPH offered to arrange to return them to the shop, which is 45 mins drive from us. They never did collect and return the tiles so I had a 90 minute round trip doing this but thankfully the tile shop refunded the 7 unopened boxes. The shop was quite taken aback at the amount that had been over-ordered, as MPH knew the dimensions.

We had settled the quote in full, in addition to the cost paid to Wickes which covers essentials of fitting. We then received a further invoice for about £1,500, which was unexpected having paid the full quote in advance. We accepted that there was additional work required, in particular electrical work, but the survey should have picked up the majority of this, rather than putting the price up after the work was done.

The invoice included about £300 for "specialist tiling" based on the original tiles that were not used in the end, MPH removed this after we pointed it out.

The invoice also included about £200 for fitting the shower, which was included in the payment to Wickes. MPH removed this after we pointed it out.

The sum in the invoice for plastering was excessive in relation to what was done and MPH reduced this when we queried it.

The tradespeople that came to do the work were all polite, friendly and worked very hard to get our bathroom fitted. We took details for one (who is not directly employed by MPH) as we would gladly have him back for more work, but dealing with the company itself was incredibly stressful and had we not checked the invoice in detail, we would have been ripped off. I did point this out to the office at the point where they said they would get back to us about collecting the tiles and the cost of the ceiling. They never did get back to us on either point and we found dealing with them so difficult that having reduced the bill by the several hundred pounds that we had been overcharged we settled the rest. We ended up paying about an additional £1,000 afterwards, more than doubling the total cost of the job based on the survey.

Additionally, the invoice was repeatedly sent dated January 2022 and marked overdue, when we had paid the quote that was sent in January in full at the time, the subsequent invoices were sent in March dated January. I asked MPH to amend this twice and they did not.

We had a new combi gas boiler fitted in the kitchen. Our fitter John was quick and professional installing our replacement boiler which was much appreciated as my 98 year old mother in law can't go without heating for long. From requesting a price for the job to fitting it the next day it was extremely quick, perfect for us.