The Edinburgh Shutter Company

We had two sets of bifold plantation shutters fitted to our garden room extension.
We already had exterior bifold doors fitted but the amount of sun getting through was difficult to regulate with simple roller blinds.

We researched extensively before engaging The Edinburgh Shutter Co
And have been both delighted and satisfied from start to finish.

The process is lengthy as you have to book a site visit to have measurements taken to avoid costly mistakes of self measurement.
After ordering it takes up to 8/10 weeks for manufacturing and delivery.
We were fortunate enough to get ours earlier and the fitting team arrived bang on time and date arranged.
The fitting was painless and perfect. The fitters( Steve and Rab) worked relentlessly and were extremely considerate and safe throughout.
The clean the whole area after installation and you wouldn’t know they had been there.

Edinburgh Shutter Company have fitted shutters in the bedrooms and bathrooms to our new build. A little delay completing the job with the COVID restrictions, but couldn't be happier with the product and service. Finishes off the rooms beautifully.

We had an electric, remote controlled awning fitted in a patio area.

First class work carried out in a thoroughly professional and friendly manner.

All done to time and as per estimate (no nasty surprises) which, during difficulties all businesses have suffered during covid, was nothing short of miraculous!

I would certainly recommend this business and will undoubtably be using them again.

Very happy with the service.
No heavy sales pitch. Very competitively priced compared to other companies. Great customer service. Very happy with the finished result. Stevie & Rab even hoovered up before leaving. Will def recommend.

Big shout out to Steve and Rab - the fitters who go above and beyond, Thanks to them both

We had shutters installed in two main bedrooms. We are very pleased with the results. Aggie and Jamie installed them for us. They were excellent. Helpful, polite and did a great job.

We are delighted with our shutters. The measurement and consultation process was easy and we had a lot of guidance and choice. The fitters were professional and did a brilliant job, leaving the place immaculate afterwards and giving us some tips on how to look after our shutters.

Shutters fitted in my conservatory and lounge.
Stevie and Jay were very efficient, polite, friendly and professional. They arrived on time, worked non-stop until the work was completed and it was completed to an extremely high level. Tidied up as they went along and every piece of packaging, cut offs, screw and nail was removed from my house and garden. Would not hesitate to recommend this company and Stevie and Jay in particular.

Oh my goodness this company have been amazing from the first call out to measure up and quote, to the fitters (Jay and oh sorry can’t remember the other name but they were fabulous, clean, tidy and great at their jobs). Thank you - I love my new blinds and will need to start saving to get the other windows done now.

Had shutters fitted around our home. We found Edinburgh Shutter Company very easy to deal with and they did not hard sell. Their design is beautiful and the shutters have worked brilliantly. They came on time to fit them and their work was to a really high standard. We were not expecting to love shutters so much.

Absolutely delighted with our retractable awning! Looks great. From Kevin coming to price and advise what would be best for our needs to the installation team everyone was great. Craig professional and passionate about the company which is nice to see. Will be using our decking space loads more now! Thanks again.

I ordered shutters and venetian blinds in January 2020 and had the initial lead time of 8-12 weeks for the shutters. We managed to have the venetians installed on the 21/2 by a sole lady installer, and no issues here at all. She was tidy, polite and quick at quite a big install.

Obviously, through no fault of the company, Covid 19 struck, and our timeframe was delayed.

We were awaiting the shutters as they came from China, and factories over there would be affected.

Finally, we were advised install could take place 8/5.

When install day came, we were really excited. The initial lady installer arrived with a man installer and set to work on my living room and front facing bedrooms.
Covid measures were in place, both wearing masks and we left them isolated in the rooms they needed to be in.

Unfortunately, when the installers left, we noticed a large score in the left shutter in the living room with a wet white residue (?paint, going by a small tub of white liquid left behind) with what looked like a repair attempt was made. We were not made aware of this at all as we were observing social distancing and were not able to look at the workmanship before they left. We were left feeling quite miffed.

I contacted Wilma, who was apologetic and explained for a replacement, we'd need a shutter to come again from China.

This took many weeks and finally when it came, I was rebooked in for 14/10.

Unfortunately, the team arrived without the shutter needed to fix my damaged one, so a wasted day off. I contacted the company and we rescheduled again, this time for today (09/11)

Today I am really annoyed. 2 of your team arrived (one being the man from the shutter install in May and a younger man), both not wearing masks.
I departed to my dining room to not be around when the work was being done.
I was advised it was finished, and came into my living to find 3 men now, none of which wearing masks and all with their shoes on, which have left mud on my carpet.
The 3rd man who wasn't there when I initially answered the door reached to pet my dog, and I explained to him I was asthmatic and feeling uncomfortable, he reacted rudely.

They then left.

I just feel, given the length of time this whole process has taken, and given the fact the delays were caused by the ongoing pandemic, your staff could be a bit more mindful entering the house of a single female, which can be intimidating. Not wearing masks puts me at risk and also trailing mud into my house is just disrespectful.

I also feel if your staff are exempt from wearing masks, this should be communicated to me in advance to give me the opportunity to wait for a member of staff who could wear a mask, given I have a health issue that would make me more at risk from Covid 19.

I'm really saddened by this whole process, from today's experience to the whole 10 months of interactions. I was looking to get blinds in my upstairs back bedrooms once I decided what to go for, but will not be returning to ESC unfortunately.

Shutters fitted in bedroom. They were delivered on time and fitted by Aggie & Jamie who did an excellent job. Would definitely use them again.

Just had my shutters fitted today I’m absolutely delighted with them the 3 fitters were amazing and very friendly very efficient also the guy Dillon who came to measure my windows in the beginning everything and every one was great thank you again Edinburgh shutter company

Two shutters installed. First class service staff very friendly and professional would highly recommend and would definitely use them again in the future thank you to a great team.

The Edinburgh Shutter Company supplied shutters for two windows. The varied choice of style, colour and finishings is excellent. The company fitted the shutters within the timescales they advised when they estimated the work. Aggie and Jamie fitted the shutters and their workmanship and professionalism is first class.

This is the second time we've had Edinburgh Shutter Co install shutters in a room for us. We absolutely love the shutters and the service is really great. Quick to come and quote, book in and then install. Any queries are also answered quickly. We will definitely be using them again.

The shutters are really high quality and add elegance to my rooms. This is the second house I have had shutters installed in by The Edinburgh Shutter Co. and this time I didn’t bother getting quotes etc from other people as the Edinburgh Shutter co. have competitive prices and great customer service. The fitters Aggie and Jamie could not have been more helpful and were really tidy. First five star rating I have ever given, very satisfied customer.

Shutters fitted on all windows apart from patio doors which had aluminium blinds fitted. Aggie and Jamie arrived on time and got to work right away. They were very friendly and professional. Everything was cleared away before they left and all shutters and blinds checked to my satisfaction. Service given from start to finish was excellent. I would not hesitate to recommend Edinburgh Shutters. Thank you to all the team.

Just had the shutters fitted ,and excellent service from your team ,clean ,tidy , polite and friendly, I will be ordering one for our bedroom so impressed.