Ideal Electrical Solutions (UK) Limited

This is the third or fourth time we’ve used IES. That should be enough recommendation, but if you want more they’re highly professional, thoughtful, take care in everything they do and are straightforward to deal with.

have had lots of work done by Ideal over several years on private home as well as a flat we rented out. Have recommended them many times as they have excellent contact, they come when agreed, friendly helpful people that come to quote or do the work and the prices seem realistic and reasonable

Electrical repairs in a rented property to make it compliant with letting regulations. Very reliable and explained fully and clearly what was required to bring the property up to standart in layman's terms.

13 amp plug point installed: communication was good, work was done efficiently and courteously

We had a couple of jobs carried out in a flat in Edinburgh: a Landlord's electrical safety certificate, two new wall sockets mounted and a cooker light. Throughout the whole process, from the initial request, to completion, the communication was effective and efficient. Both jobs were lined up to be done the same day. The electrician arrived exactly on time, after several automatic appointment reminders (which I found very helpful!). He was flexible and helpful in terms of working out where to install wires and sockets. The work was done to a high standard.
The only aspect I would mention, that might be improved, is that when I received an initial email from IES, to agree an appointment, it was unspecific in terms of the job to be done. Whilst there was a signature (a female name) at the end of the email there was no company address or any means of identifying which company had sent the email. Normally I would know - just from a process of deduction, but I have a number of jobs undergo at the moment. So, a company address on the email would be helpful.
Otherwise a great job. Thank you.

We had a new security light fitted and it involved creating a new socket beside an existing one. The work was done really neatly and it looks great. We would not hesitate to call again if and when we need anything else done.

Very cheery chap came punctually and completed the installation of LED lights as agreed. Nothing was a problem. Very happy to use ÍES again.

IES are fantastic. They are easy to deal with and competitively priced. I have used them for works in my own home and my business and their engineers are polite, professional and tidy. I’d have no issue recommending them to friends and family.

Excellent communication throughout, arrive on time for appointments.

Work performed to good standard regarding Electrical Installation Condition Report.

Friendly and helpful, I would have no hesitation using this business again and would be happy to recommend to others.

Excellent service, work and efficiency.

Having carried out statutory inspection of my flat, IES provided a great service, and were quick to provide a detailed breakdown of recommended action to be taken. They were quick to respond to any queries, providing a prompt and reliable service that was very reasonably priced Would definitely recommend.

This is the second lot of rewiring I have had done with Ideal Electrical. Each appointment has been easy to arrange, they always arrive when they say they will, the work is to a high standard, quotes are accurate and fair and the electricians are always helpful, friendly and courteous.

I’ve used Ideal a couple of times. Very reasonable prices which they quoted before they come out. They came exactly on time. Very friendly and polite workers, neat and tidy work. Would definitely recommend.

Brilliant, helpful and friendly lads turned up when they said and did a really neat job, tidied up the little mess they had to make. Top of the list if I need any electrical work done.

New security light fitting, and fixing of 2 faulty lights.

Ideal have been carrying out electrical work at my property for several years now. They have proved reliable, getting the job done quickly and at high quality for a fair price.

I called out an electrician to replace the light fitting in the bathroom of my house. He arrived promptly and installed a new and more suitable light fitting efficiently. He was polite and professional at all times, and I would certainly call on the services of Ideal Electrical Solutions again in future.

Top service from Ideal Electrical Solutions. Came out super quick to fix the problem and good value for money.

They were punctual and polite but the way they went in and out of my house they ended up leaving the doors open letting the cold in. They came to install a light in my living room ceiling which was straight forward but they dropped the old fitting on to the floor, just missing my furniture by a couple of inches. They then went on to lay the old light and fittings on my leather seat.

Next they were to replace the light and reattach the tubing that the cable was in, back on to the wall in my back garden. They did not have the fittings to reattach it and has ended up that the cable is now on show and the new light was not the same strength as my old one, and that’s after they came out to have a look at the jobs that I was wanting done and to give me a quote for the work that was to be done.

Then my extractor fan in my bathroom was loose and was making a noise and so I asked for them to fixed it in place or replace it with a new one and replace my old outdoor grill for the extractor fan ( which they installed the grill up side down). They said they could not fix it, but did not have an extractor fan to install and ended up having to come back out to fit the new extractor fan and fit the outdoor grill the right way up.

When they came out to fit the fan they were on time and this time they were a lot more considerate regarding closing the doors and the job was done quickly. I wish they would have done this on their first visit. They let themselves down on their first visit.

Business Response: We have recognised our error in this case and have had further training with our electrician to ensure that this situation does not happen again.

Prompt, friendly and efficient