In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Gas Safety Guy

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 5.0 out of 5 based on 45 reviews and feedback.
Trusted Trader member since 2019.

Gas Safety Guy
50/10 Broughton Road
Edinburgh
EH7 4EE
07469 238 747
07585 320 691
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Business Information

As a proud member of both Edinburgh and West Lothian Trusted Trader Schemes, the Gas Safety Guy is delighted to serve homeowners, landlords and letting agents across Edinburgh and the Lothians.

A small, family-run business, we have established an excellent reputation since we started trading in March 2017. We offer full breakdown and repair of gas boilers, installation of boilers and central heating systems and annual servicing of gas appliances. We specialise in Landlord and Letting Agent services, offering competitive pricing and excellent service for compliance certs in Gas, Legionella Risk Assessment and PAT testing.

You are in safe, reliable hands with husband and wife team Jennifer and Paul (an ex-Royal Marine) and Malcolm, our experienced breakdown specialist.

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Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 45 reviews.
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review stars review stars review stars review stars review stars   30th October 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Removal of old condemned heating system and replaced in full
with replacement of pipe work etc.
Cannot fault GSG would highly recommend , very knowledgeable trustworthy and honest .
review stars review stars review stars review stars review stars   30th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Highly recommended. Professional, efficient, honest. Great advice on the best solution for the immediate issue and a fair assessment for the future needs. I will definitely use again.
review stars review stars review stars review stars review stars   19th September 2022
Value of Products/Services or Work Performed: £1001 - £5000
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I've used the Gas Safety Guy for a few years to get my boiler serviced, and when it finally broke GSG was the obvious choice to get it replaced. He was able to advise on a good quality boiler with a good warranty, gave me a quote for the replacement boiler & labour which I was happy with, and came round to install the boiler. I'm very pleased with his work and we now have a much more efficient boiler to keep our house nice and warm.
review stars review stars review stars review stars review stars   17th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Paul was very thorough, professional and helpful and took time to explain things.

review stars review stars review stars review stars review stars   5th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and gas fire safety checks.
Excellent service. Prompt communications. Friendly and helpful throughout, with good advice on the longer term management of the boiler and fires. Highly recommended.
review stars review stars review stars review stars review stars   26th September 2021
Value of Products/Services or Work Performed: £1001 - £5000
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To supply and fit 30kw HE Combi boiler and to remove old boiler and fittings. The work was done very efficiently on the agreed day and time. The works were completed within the day with all old fittings removed from the house. Carpet protection was laid and removed on the completion of the job. The whole area was then hoovered clean. Very impressed.
review stars review stars review stars review stars review stars   17th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I would highly recommend the Gas Safety Guy who I have been using to service my boiler for the past 3 years. The team - Paul, Malcom and Jennifer are friendly, helpful and quick to respond. They provide a very professional service at excellent prices. I wouldn’t go anywhere else. They arrive in uniform with a van showing their logo, and are also members of Trusted Trader edinburgh and West Lothian
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Very responsive, fast service with flexible approach to completing the work for us
review stars review stars review stars review stars review stars   13th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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I initially contacted Jennifer and Paul to have my gas boiler serviced. During the visit discovered there was an issue with the boiler/flow of the heating system, murky water in pipes and radiators. It was suggested to drain down the system and clean through to make it more efficient. To fit a new magna system and new heating thermostat at the same time.

The job was booked in and completed in a timely manner, the workers are always very pleasant, arrive on time are very knowledgeable. I knew what needed to be done and why, how much this would cost and I have no problem recommending them to anyone.

I will certainly be using them to ensure the gas appliances are serviced and safe to use and will be recommending the service in the future to family and friends.
review stars review stars review stars review stars review stars   8th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Fitted a new boiler
The work was done quickly and Jennifer is always quick to answer any queries.
They were very neat and kept everything tidy.
Would definitely use them again.

review stars review stars review stars review stars review stars   3rd February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very good communication and speedy response. On time and efficient.
review stars review stars review stars review stars review stars   11th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Used Gas Safety Guy for a boiler service and to install a Hive thermostat system.
Malcolm called en route and arrived within the stated time. Was friendly and helpful. Would use again.

review stars review stars review stars review stars review stars   7th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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We got the boiler serviced. It was very easy to arrange, they have good availability. Malcolm came at the allocated 2 hour slot. Very professional, clean and respectful of the current guidelines. Good communication with Jennifer. Got the corresponding documentation via email. I certainly recommend them.

review stars review stars review stars review stars review stars   18th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I had my boiler replaced after the previous old one started to leak and lose pressure. The company was very helpful and quick to communicate with, and provided expert advice about my options. They explained the issues with my boiler and the work needing done to replace the old pipes in my property to bring them up to the correct size/standard. They sub-contracted with a joiner for the floors so that I did not have to arrange this separately.

During the job, Paul and Malcolm were very experienced, knowledgeable and friendly. I'd certainly recommend using their services in the future.
review stars review stars review stars review stars review stars   4th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Gas-Safety-Guy did a great job upgrading my lead gas pipes to copper gas pipes in my flat. They also organised the joiner to do any pre- and post-job work, which was great. I fully recommend them.
review stars review stars review stars review stars review stars   1st December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and filter fitted, gas oven removal. Highly recommended. Jennifer, Paul and Malcolm were all great. Very happy with the work, price and communication.
review stars review stars review stars review stars review stars   9th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Jennifer was very helpful in organising the installation of my new Baxi boiler and was always on hand for any questions.

As for the installation, Paul and Malcolm provided a tidy, professional and friendly service.

I would highly recommend their services.
review stars review stars review stars review stars review stars   6th November 2020
Value of Products/Services or Work Performed: £1 - £1000
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Our boiler stopped working and managed to get an appointment within a couple of days, which was much faster than anyone else I rang. Malcolm diagnosed the problem pretty quickly and ordered the new part and fitted it the next week, so very happy with the job, would recommend!

review stars review stars review stars review stars review stars   2nd November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We are at a top floor flat that had a hot water cylinder and a water tank, which took up most of the space in the storage room, now we have a new boiler and a new storage room! Paul and Malcom were very knowledgeable and helpful in the process. Jennifer was very helpful with all the recommendations as well. We had an old pipe that was broken we weren’t aware of, so it actually caused water leaking to the neighbor, which weren’t the guys fault but they took the initiative and fixed it as soon as possible. They are very hardworking! I wish I could pay them more! We are engineers as well, so we had a lot of nerdy questions during the whole process, but they are very patient with us haha. Definitely would recommend to anyone that are thinking about changing or fixing their heating system. You won’t be disappointed!

review stars review stars review stars review stars review stars   29th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Filled gas and fixed thermostat.
review stars review stars review stars review stars review stars   22nd October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Very professional attitude

review stars review stars review stars review stars review stars   5th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Just had to get my gas meter box as well as my gas pipe secured.
Very communicative, always on time, very friendly. Would definitely recommend to anyone looking for gas traders.
review stars review stars review stars review stars review stars   11th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Efficient

review stars review stars review stars review stars review stars   8th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Capped gas pipe and removal of old gas fire. Very polite and friendly engineer. Would highly recommend.

review stars review stars review stars review stars review stars   26th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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Very pleased with the service we received from Malcolm for our gas safety check yesterday. He was friendly, efficient, and offered good advice. I would definitely use their service again and would recommend them to friends and family. Thanks again!
review stars review stars review stars review stars review stars   20th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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We had a boiler service, CP12 and PAT done on our property. Very professional and quick service but with the added bonus of using a local business. Thanks again.
review stars review stars review stars review stars review stars   14th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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Arrived on time and did a quick and neat job of removing an old gas fire and making safe the remaining pipework.
review stars review stars review stars review stars review stars   6th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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We have used the Gas Safety Guy on a few occasions now, for boiler servicing, replacing a boiler flue and to diagnose & fix a fault.

On all occasions they have come when agreed - usually within a day or two. They have always been professional, friendly and tidy, including taking extra precautions since the outbreak of the Corona virus pandemic.

Jennifer, in the office, is also friendly & efficient and easily contacted.

And yet their charges are reasonable.

All so different from previous companies. We highly recommend.
review stars review stars review stars review stars review stars   28th July 2020
Value of Products/Services or Work Performed: £1 - £1000
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A very professional and friendly service. I would definitely recommend the Gas Safety Guy and would not hesitate to use their service again in the future.
review stars review stars review stars review stars review stars   21st July 2020
Value of Products/Services or Work Performed: £1 - £1000
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We were having a problem understanding how the boiler functioned in our new flat. Malcom the engineer visited and explained everything to us clearly and made sure everything was working as expected.

We were very happy with every aspect of the work and will be very happy to continue using Gas Safety Man engineers whenever we need any work done with our gas boiler or cooker.
review stars review stars review stars review stars review stars   1st July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Easy communication, pleasant people. Happy to give advice. Will use again.

review stars review stars review stars review stars review stars   15th June 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Jennifer and Paul were so quick and helpful in organising the initial call out and then fitting my new boiler. I'm very happy with the work and how quickly it could be done, especially given the current circumstances.
review stars review stars review stars review stars review stars   11th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Needed boiler service and gas fire removed in new property. Prompt communications, quick and very friendly service and great job done! Would highly recommend!
review stars review stars review stars review stars review stars   7th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted. Great price and done very quickly. Would highly recommend this company

review stars review stars review stars review stars review stars   25th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Prompt communication and speedy service, will use again
review stars review stars review stars review stars review stars   15th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I needed all the safety tests and services carried out in order to let out my property so opted for one of the Gas Safety Guy landlord packages. The service from start to finish was excellent. So easy to arrange with Jennifer via email and I received the documents and certificates I required within 24 hours of it being carried out. Would definitely recommend.
review stars review stars review stars review stars review stars   19th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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We had a problem with our boiler just before the weekend, we phoned the number to get someone to look into our boiler as we moved into our property not long ago, and we didn’t know if the boiler had any problem in the past (no service book provided from previous owner).
Jennifer booked a check as soon as possible before the week end for us, Malcolm come to check our boiler and our gas supplier and we found an expensive part needed to be replaced.
The day after we were thinking how to deal with this problem and Jennifer phoned me back, she used the serial number of our boiler to investigate with the brand who made it, if the boiler was still in warranty, and she gave me the option to pay a little fee and get the boiler back in warranty and get the part replaced by the Valliant at no cost.
She has been very helpful, honest and customer minded, she saved us a lot of money even if it was against her business.
She definately makes the extra miles for her customers and we cannot thank her enough.
We strongly recommend the Gas Safety Guy.
review stars review stars review stars review stars review stars   25th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Boiler failed and was diagnosed with new ignition coil required, part was ordered and fitted when it arrived.
Excellent response time, went on line after 10pm to request a quote/call back and had a email waiting for me in the morning with a call out/diagnostic price. The Gas Safety Guys were out in the afternoon. Part was ordered on the Friday and fitted on the Tuesday, (Wasn't urgent as had alternative source of hot water and warm outside so no heating required).
Boiler back to full working order

Thanks Guys
review stars review stars review stars review stars review stars   4th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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as a tenant I have had a few gas men come to fix my boiler. the gas safety guys were excellent . reliable. done the job when they said they would. they were immaculate and cleaned up after them . not to mention a couple of really nice guys. I would highly reccomend them to carry out further repairs but they done a fantastic job that my boiler has been working great .

thankyou
review stars review stars review stars review stars review stars   3rd September 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Installation
of boiler.

Would definitely recommend the Gas Safety Guy. Prompt service and very helpful staff. Competitively priced and great quality products.

What a difference to our heating system.

Very happy.
Thank you.
review stars review stars review stars review stars review stars   29th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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We use Gas Safety Guy to do annual gas safety certificates, boiler services and emergency boiler fault resolution on a portfolio of properties across Edinburgh. They are quick to respond, reliable, trustworthy and professional. I definitely recommend them. They also do electronic certificates which is much more suitable for our business than the paper ones.
review stars review stars review stars review stars review stars   25th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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I have used Gas Safety Guy many times and always been very happy with the service. They are very accommodating to requests and always work professionally and efficiently.
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We used Gas Safety Guy to replace a central heating boiler in one of our rental properties. It was not a straightforward job for them but nothing was too much hassle for them. We found them to be very helpful and communicated well throughout the job. The work was carried out to a high standard and we would happily use them again in the future.
review stars review stars review stars review stars review stars   10th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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review stars review stars review stars review stars review stars   Value for money
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We have been using the Gas Safety Guy for landlord gas safety certificates for over half a year now. It is a reliable contractor, dealing with work orders promptly and liaising with tenants independently. They let us know immediately if they identify a potential issue.
review stars review stars review stars review stars review stars   9th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Excellent service and good rates