In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

GR Window & Door Specialists Ltd

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 4.9 out of 5 based on 107 reviews and feedback
Trusted Trader since 2015
GR Window & Door Specialists Ltd
7 Stenhouse Cross
Edinburgh
EH11 3JU
0131 629 5354
  

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Business Information

GR Window & Door Specialists Ltd is a small but growing, conscientious window and door business in Edinburgh. We specialise in window & door installation, window and door repairs. We also fully draftproof/overhaul as well as install sash & case windows.

Our Showroom is based at 7 Stenhouse Cross, Edinburgh. Covering Edinburgh and the Lothian's.

We promise to give an honest opinion on whether you require complete replacement of your windows and doors or if they can be repaired potentially saving you thousands of pounds.

We can honestly say if we cannot get a window part then you won’t get it anywhere.

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Reviews and Feedback

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4.9 out of 5 based on 107 reviews.
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review stars review stars review stars review stars review stars   22nd May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had doors and 5 windows done and received great service. The weather was pretty terrible one day but the team soldiered on to get the work complete! Had a couple of issues which were quickly resolved. I Wouldn’t hesitate to recommend GR windows to anyone. Very happy with the work and the team ????
review stars review stars   18th May 2019
Value of Products/Services or Work Performed: £4,900
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I had 6 windows replaced in my flat.

The entire experience was terrible. The final product is terrible. Each time I open a window I regret using this company. The silicon is still dirty and the section between both windows still has residual leftover in it. The cracks are visible in the corners, overall it was a huge disappointment.

The company broke personal items, used my vacuum to clear up concrete, left the common stair in poor condition, left concrete in my carpet.... the list goes on.

I would not recommend this company.

review stars review stars review stars review stars review stars   2nd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had a failed double glazed window unit replaced and the whole process was frankly exemplary. I was delighted with the product, the service & the price seemed reasonable. I would highly recommend this company and I would definitely use them again.

Everyone that I dealt with was very pleasant & helpful & communication was excellent throughout;
A survey visit was carried out promptly & the quote was with me the same day;
Manufacture & delivery time seemed very reasonable & the old unit was removed & replaced very quickly & efficiently;
The installer left the new window glass sparkling & the worksite spotless;
Invoicing was clear & the price was as quoted.

I couldn't have asked for more - an easy 5 stars!
review stars review stars review stars review stars review stars   5th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had 3 windows replaced. Initial appointment was professional, friendly and informative. Quote was reasonable and received promptly. Work was completed within half a day to a high standard. Would highly recommend!

review stars review stars review stars review stars review stars   20th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had a double glazed window replaced. The service received was great - from the initial contact to providing an estimate of the cost and likely timescale through to completion of the work. The guys turned up when they said they would and were polite and personable. I’d definitely use GR Services again and have already recommended to friends.

review stars review stars review stars review stars review stars   13th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I had two brand new sash and case windows replaced in my flat and one window refurbed. The work carried out by GR Services was excellent. Everything was done as planned, the finish is great and the guys were very friendly, helpful and professional. I would highly recommend and will use again.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Phoned for a quote about 4 weeks ago and a friendly guy arrived when they said he would. Got a very reasonable quote for replacing 4 large windows. I was pretty specific on when I needed them done due to other work being done in my flat and GR were able to meet the timescale
Guys arrived yesterday with the windows and promptly set about removing the old ones. I stayed in for an hour or so then left them too it. There were 3 of them and they were all lovely guys. Returned about an hour before they expected to finish checked everything was going ok and left them again to return just before they were tidying up to leave
The tidy everywhere and vacuumed up the dust
Extremely happy with the calibration of the windows and also the staff. Will definitely recommend and will use again
review stars review stars review stars review stars review stars   7th February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I had a new front door fitted. The advice given and the service provided was excellent. The door was fitted to a very high standard in only 3 hours. I would certainly recommend this company.
One satisfied customer!

review stars review stars review stars review stars review stars   6th February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service provided by GR Windows & Doors. Very impressed with the overall experience.

Customer service was good with excellent communication and explaining the whole process and works to be undertaken.

Very professional glazers arrived on time and did the work to a high standard, cleaning up after themselves when leaving.

Will definitely recommend them and use them again for any further works needed.

review stars review stars review stars review stars review stars   9th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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GR Window and Doors were fantastic to deal with, professional, competitively priced and were really quick to quote and install. There was a tiny hiccup during installation where the letterbox was damaged, but it was replaced by the following day with no fuss. I couldn't recommend this company enough.

review stars review stars review stars review stars review stars   18th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service, booked an appointment for the engineer to look at the job. He turned up on time and was able to do it there and then. Even helped fix another door which wasn't on our original job. Repairs were completed to a high standard and I was asked to check I was happy before the engineer left. Very reasonable prices too.
review stars review stars review stars review stars review stars   27th November 2018
Value of Products/Services or Work Performed: £300
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After receiving some vert high quotes form other companies i was lucky to be directed to G and R windows and doors by recommendation through a family member. Working from a tight budget and after some discussion with Graham, he told me that the best option would be to replace the large, 3 main DG window pains that had now condensation between the glass. This saved me hundreds of pounds. The work was completed today and done well. Very pleased. Many thanks Graham and his team. Great job done. The best advice and price from any of the companies i had quotes from.
review stars review stars review stars review stars review stars   22nd October 2018
Value of Products/Services or Work Performed: £1 - £1000
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Used GR Windows to externally and internally resealing all my windows ( not fitted by them) and from coming round to give a quote to finishing the job was excellent. Robert and Jack who did the work were friendly, professional, tidy and did a great job. I would definitely recommend them.
review stars review stars review stars review stars review stars   19th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I used GR last year for window fitting and very pleased. Last week I had a problem with a tilt and turn window and they were back at the property th3 day I reported the problem. Very professional and ultra helpful.
review stars review stars review stars review stars review stars   5th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I'm delighted with my new windows and front door. Their quote was very reasonable and everything worked like clockwork. The guys were hard working, helpful and left everything clean and tidy. They thoroughly deserve their 5 star rating.
review stars review stars review stars review stars review stars   20th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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Absolutely brilliant from start to finish.I can highly recommend.
review stars review stars review stars review stars review stars   12th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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I was impressed by GR. They visited and spent time making a thorough assessment of the repair required to my patio doors and demonstrated the origins of the problem to me clearly before supplying an estimate, not knowing if they would actually get the work. When appointed they returned at the agreed date and time and were clearly committed to completing the work effectively and efficiently, which they did. I found them knowledgeable and reliable and I would not hesitate to recommend them as a company that justifies the 'Trust' in Trusted Trader.
review stars review stars review stars review stars review stars   7th September 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I've just had several windows installed by this company and have been very happy with the entire process. The customer service has been great from start to finish, and from every representative of the company. At every turn, they've answered my questions (of which I had many) well and honestly, even if the answer was very occasionally "no that's not an option." They've also been thorough in ensuring that I know exactly how the windows work. The windows themselves seem solid and are exactly what I ordered, although of course I cannot attest to their longevity one day after installation. The quote was very competitive; that and their care and patience with my questions before making a decision to choose their quote were two of the main reasons I went with them over other companies. I would recommend them and will likely get them back in future if I need other work of this type.
review stars review stars review stars review stars review stars   13th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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I really higihly recommend this company, not only for the excellent job done at my flat, and their attention to detail, but also for their skills in communication. So often I had been disappointed by tradesmen not able to reply to emails or phone calls, especially if not available or not interested, that it was a breath of fresh air to actually have a normal and easy exchange of messages to find a suitable time for both of us!
Then Robert visited at the agreed time, checked both large double-glazed windows for two different problems, and was clear about my options from the start. It was such a relief when, after inspection, he found he could fix both, and even improve on one of them!
I can postpone the cost of replacement windows, so feel very relieved about that. And when I do, I will be sure to come to them for the quote!
review stars review stars review stars review stars review stars   12th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Graeme and his team installed our two new sky lanterns which replaced old Victorian cupolas on our top roof, doing this very professionally. Definitely recommended.
review stars review stars review stars review stars review stars   28th June 2018
Value of Products/Services or Work Performed: £60
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It was just a comparatively small job which we required help with. Our front door was jammed shut (one of the locking bolts had stuck in the door frame). GR Window & Door Specialists turned up when they said they would, told us exactly what they would do to sort out our problem & did it. The two guys were friendly & clearly had a wide knowledge of doors etc. & it cost us an awful lot less than what we had expected to pay. We will be recommending this Company to everyone we know.
review stars review stars review stars review stars review stars   26th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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This is the second time i have used GR windows and door specialists. We have just three large windows put into our family room. Excellent fitting. All very neat and well finished. I would recommend these workers to anyone and will definitely use the company again.
review stars review stars review stars review stars review stars   27th May 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Top quality job from all the guys, Andy who did the measuring, Graeme who gave us the quote and Chris and Scott who fitted the door and panel. Would definitely recommend GR Window and Door Specialists.
review stars review stars review stars review stars review stars   27th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Delighted with the job carried out recently. The work was carried out efficiently, knowledgeably and professionally by the friendly workmen. Would not hesitate to use the company again or to recommend them to anyone else. Thank you.
review stars review stars review stars review stars review stars   20th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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The work began well within the time stated, and the new window installed in less time than expected. Steven (assisted by Scott occasionally), was very helpful and friendly, ensuring I knew how to operate the window before leaving. All debris from the room and stair were cleared afterwards.
I would happily recommend this company to others.
review stars review stars review stars review stars review stars   19th April 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Dealt with an unforseen issue very professionally. Good work and definitely merit Trusted Trader status
review stars review stars review stars review stars review stars   5th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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GR Window & Door Specialists did a great job and I was particularly impressed with Andy’s honesty regarding the condition of my windows and the time he took to explain the work required to improve them and extend their life as well as answering my many questions. I wouldn’t hesitate to recommend their window repair services and I’m delighted that I haven’t needed to replace my windows. If only every window company operated in such an honest and helpful way, employing people who take pride in their work and actually want to do a good job instead of ripping people off by persuading them to replace windows that don't actually need replacing.
review stars review stars review stars review stars review stars   22nd March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Great business - I had a small problem with a dropped window (not installed by them) - Andy came out quickly - was polite and efficient and the job was sorted that morning. I would happily use them again and recommend to all.
review stars review stars review stars review stars review stars   27th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Fixed the problem with my front door which wouldn’t lock. Excelllent service and staff very helpful and friendly. Thank you.
review stars review stars review stars review stars review stars   16th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Replied to my request for a visit/quote for a door repair promptly and diagnosed the fault correctly, then scheduled the repair and completed very professionally and politely. Would highly recommend for door repairs.

review stars review stars review stars review stars review stars   10th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service and the works were carried out timeously.

The workmen on the job were very polite and courteous to our customers even when they were disturbed upteen times! And they cleaned up after themselves.

Thanks again and will definitely use you again.
Garlands Florist
29 Elm Row
review stars review stars review stars review stars review stars   2nd February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Very pleased with my new door and quality of workmanship. From ordering to installation was impressed with the friendly and professional manner of Graeme and his team.
review stars review stars review stars review stars review stars   16th January 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Had double glazing fitted by GR Services and could not recommend them enough.

Price was very reasonable and the installation was excellent. Both guys were very friendly, left absolutely no mess and the job was completed without any issue at all.
review stars review stars review stars review stars review stars   15th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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GR Services was recommended by a friend.

The service was exceptional, they came when they said they would, provided a quote very quickly and did the work efficiently and to a high standard.

My house is quieter and warmer as a result.

I would use again and happily recommend.

review stars review stars review stars review stars review stars   12th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Daughter had problems with a open/tilt window at her flat, unable to fully close it. GR Windows attended, after managing to arrange suitable time, at short notice. We able to find and fix problem, whereas another Company, who had already attended, had advised they were unable to fix the problem and would probably require a replacement window.
Will certainly use GR Windows again, should any similar problems arise in future.

review stars review stars review stars review stars review stars   8th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Graeme was professional and helpful throughout. The manafacturer made an error with our order and when this was discovered on delivery to us by the installation team. Both they and Graeme were brilliant and insistent that we not settle for the wrong product. The identified the issue and contacted the manafacturer and within half an hour it had been reordered and decided the installation would go ahead anyway with someone returning once the replacement part had been manafactured to replace it, which happened a week later.

review stars review stars review stars review stars review stars   22nd December 2017
Value of Products/Services or Work Performed: £1 - £1000
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Very helpful over phone, came at agreed time, effected the repair efficiently. Excellent service - nice people.

review stars review stars review stars review stars review stars   18th December 2017
Value of Products/Services or Work Performed: £1001 - £5000
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My favourite type of salesperson came to quote for us, someone who knows the trade and the product, which is rare and a delight. Guys came on time when arranged, no mess left, really accommodating. Couldn't have been more slick. The door itself has made a massive difference to the outside look and inside heat of the property. Would highly recommend to anyone needing a local trader.
review stars review stars review stars review stars review stars   3rd December 2017
Value of Products/Services or Work Performed: £1 - £1000
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I had a window pane replacement fitted and some sealing on outside of window. They sent Dave out within a couple of days of phoning and able to complete the job about a week and a half later (non-urgent job).

Dave was extremely helpful and did the job to a high standard. I really liked that he explained everything very clearly and felt I was receiving good advice. I will use their services again. There was a mix up over time job due to start, but really minor.

review stars review stars review stars review stars review stars   1st December 2017
Value of Products/Services or Work Performed: £1 - £1000
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Great service from Graeme and team, I am very happy with my new front door. Would use again

review stars review stars review stars review stars review stars   10th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service, called for an emergency repair to a broken window, they were with me in 20minutes to measure up. Window replaced within a few hours, lovely guys and great work. Would highly recommend.

review stars review stars review stars review stars review stars   7th November 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Great job from start to finish, New Ultimate Jacobean Front Door fitted and windows fitted with new handles and re sealed!
Very happy with every aspect of the job!
Friendly, helpful Tradesmen who clean up after themselves as they go along, Would highly recommend GR Window & Door Specialists

Review Image 1 for GR Window & Door Specialists Ltd by Liz King 
review stars review stars review stars review stars review stars   19th October 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Delighted with our new windows! Graeme and his team did a superb job. The quote was significantly less than other window companies, yet the windows are of top quality. Thank you G R Windows. Would highly recommend.
review stars review stars review stars review stars review stars   18th October 2017
Value of Products/Services or Work Performed: £1 - £1000
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This was a small window repair job and unlike other traders I was not ignored and email response was prompt. Andy was polite and explained the job that was needed well and let me know how much it would cost before starting. The job was also of good quality.

review stars review stars review stars review stars review stars   21st September 2017
Value of Products/Services or Work Performed: £1 - £1000
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excellent service, very professional polite helpful workman, such a delight in this day and age.
hopper window was replaced, two visits to inspect and then install.
I would definitely use them again

review stars review stars review stars review stars review stars   11th September 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Absolutely outstanding service. Guys were so polite & professional and left the place immaculate after replacing all our windows! Delighted with the product and the quality of the work! So impressed we've got them coming back to fit a new door!
review stars review stars review stars review stars review stars   1st September 2017
Value of Products/Services or Work Performed: £1 - £1000
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I had an issue with aluminium french doors which would no longer open. Graeme responded quickly to my initial email and Andy subsequently visited to assess what repair would be required. The job needed two people to attend and an appointment was booked for the following week. The work was completed with the minimum of disruption and the door now works perfectly. The process throughout was friendly, professional and efficient and I would have no hesitation in recommending the company.
review stars review stars review stars review stars review stars   22nd August 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Service and quality of workmanship outstanding. Very happy with finished product.

review stars review stars review stars review stars review stars   25th July 2017
Value of Products/Services or Work Performed: £1 - £1000
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Gave a very fair estimate, arrived when they said they would, did a great job. Happy to recommend them.
review stars review stars review stars review stars review stars   25th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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Very quick to respond to my initial query/contact, always turned up on time, knowledgeable, great standard of work, very reasonable price, and wouldn't hesitate to recommend.

review stars review stars review stars review stars review stars   20th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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Fabulous service, would use again. Very prompt, explained everything, and great value for money in comparison to using a locksmith.

review stars review stars review stars review stars review stars   7th June 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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All the windows needed replacing in our four-storey common stair. GR Windows have done a great job. Communication with Graeme was first rate, from start to finish. The fitters were professional, courteous, cheerful and clean workers. They came on the appointed days and stayed on the job until it was done. I have no hesitation in recommending this company. The service is excellent.

review stars review stars review stars review stars review stars   31st May 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent service from this company from start to finish. Very professional attitude and keen to do a good job for me. The crew worked hard and discussed all aspects. Would thoroughtly recommend this company.
review stars review stars review stars review stars review stars   25th May 2017
Value of Products/Services or Work Performed: £1 - £1000
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I had a problem with a window that had been stick shut for a number of months. I emailed GR to come around, Graeme was very quick to respond and they arranged to come the following week at a time that suited me. Andy from GR arrived on time as arranged. I had great service from Andy who was professional, friendly and courteous, and who was able to fix the window there and then at their standard call out charge. His good work also saved me money as another quote I had for the window repair was far higher. Would definitely use GR again and recommend them to anyone, especially Andy. Cheers!

review stars review stars review stars review stars review stars   23rd May 2017
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service!
Our bedroom window had been jammed shut for months after having problems with the mechanism. We were worried it would need to be replaced altogether. After reading reviews we called g r windows to see if it could be repaired. They came out the following morning and fixed it there and then at a very reasonable price. The workman was friendly, helpful and courteous. I wouldn't hesitate to recommend them and will definitely use them should our windows need replaced in future.
review stars review stars review stars review stars review stars   9th May 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Outstanding service delivered by this company in installing a quality door to my house.

There was a level of professionalism in all they did - from measuring the door, turning up to the minute to begin the work itself and being bang on as to how long the work would take.

The door was fitted perfectly and all residual work from removing the original door to doing an outstanding job in tidying up was undertaken.

I was very impressed with the quality of courtesy and knowledge of the work to be undertaken - the service was delivered by a company that truly believes in offering quality to the customer. Superb!
review stars review stars review stars review stars review stars   28th April 2017
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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We had a new front and back door fitted and were most impressed with this company. Graeme was very prompt at replying to my initial enquiry, and following up with a quote after the doors were measured up. Something that I found severely lacking in other tradesmen I had previously dealt with. The quote was very competitive and I found the whole team very helpful and would definitely recommend to other people.

review stars review stars review stars review stars review stars   11th April 2017
Value of Products/Services or Work Performed: £1 - £1000
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We have just had a new door. We were very happy with the company. Genuine guys, no hard sell, honest and reliable. Andy came and was knowledgeable about the different doors and their construction and suitability but left the decision to us. 2 guys arrived on time and were very polite. They took the time to do the job properly and explained what they were doing as they went along. They were very keen to make sure I was absolutely happy with everything. The final finish sealant and trims were made to measure. I think we got one of the cheaper doors and the quality of it is excellent so don't feel you have to go for the more expensive ones. They will give you good advice based on your needs and not try and sell you what you don't require.

Review Image 1 for GR Window & Door Specialists Ltd 
review stars review stars review stars review stars review stars   22nd March 2017
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Would highly recommend. New doors and windows fitted throughout. Windows and doors are high specification units. Cannot fault on service provided in any way ! If you are considering getting windows or doors I would strongly recommend Graeme and his Team. We got quotes from the usual suspects who advertise on TV and avoided like the plague due to their poor level of interest from their Sales Reps in relation to basic questions. I would have no hesitation in using again or recommending to anyone else !
review stars review stars review stars review stars review stars   29th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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GR services installed 3 windows and 2 doors at my home for a good price with no hard sell (which is definitely appreciated).

Very happy with the finished product and would recommend/use again.
review stars review stars review stars   14th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Guys were nice. Seem professional/ Came on time, made suggestions etc with what we should go with.
After doors installed, the frames installed were not the right ones (but more expensive so that is a bonus to us apparently, ultimately not what we asked for - but fine because they looked good).

The doors were left in poor state (lots of badly damaged plaster work, holes, door was a bit wonky). This is ok as things can go wrong but it was left as a finished job, so had to chase on it otherwise we'd have been treated as finished.
Called and owners and they agreed it wasn't good enough. Several more visits, work is now "finished" but I'm left with painting to redo which I had specifically asked about (I was told it would be a "finished job"), and the seal had to be redone so looks bumpy/uneven.
I can't be bothered with another call at this stage so will have to fix myself.

All in all, I would have been happy with price for a hassle free job, but one day turnaround turned into 4 visits, and painting still to be done in my own time.
Expensive given the service provided and inconvenience caused. Appreciate some of it was out of the company's control, but ultimately as the customer I still don't have a finished job and wouldn't use the company again unless they were the cheapest available and I was willing to finish it up myself.

Overall, average service but with a 5* price tag.
review stars review stars review stars review stars review stars   21st November 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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This is an exceptional company. They are incredibly knowledgable, efficient, polite, customer service is 2nd to none, and their after care is excellent. No job is too small or too big. They have even corrected a faulty product that i had fitted by another company, with no hassle. I have now used them twice for a variety of different door and window jobs. I will be using them in the future!
review stars review stars review stars review stars review stars   1st November 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Great service, really happy with the speed that Graeme corresponds, much cheaper than what we were expecting for a front and back door with screen surround. On the day of fitting the boys arrived early, were happy to be left on their own and were so patient with my dad, who has dementia as he got ready to go out. All areas were cleaned and old doors and all other waste removed. I was phoned when the work was completed as well. Would definitely recommend especially if you are worried about relatives having to be in the home when workmen are around. I felt very relaxed and comfortable with the team that came to do the work.
review stars review stars review stars review stars review stars   28th October 2016
Value of Products/Services or Work Performed: £1001 - £5000
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GR Services installed a new door for us, replacing an old timber door that had seen better days. As well as being exceptional value, the team fitting the new door went over and above what was expected. In addition to being exceptionally tidy, whilst fitting the new door they took care of many gaps/joints/imperfections in the existing frames to leave the finish as tidy as possible. It's the small things that really make a difference and from start to finish Graeme and the team have been nothing short of first class. 100% recommend- you will not get better value or service anywhere else.
review stars review stars review stars review stars review stars   25th October 2016
Value of Products/Services or Work Performed: £1 - £1000
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Excellent job done and very impressed with the installers.
review stars review stars review stars review stars review stars   14th October 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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I have used GR Window & Doors twice now for supply and fit of windows to my home (16 in total). They were recommended to me by the trade.

On both occasions it has been straight forward, they have completed the work exactly as requested with no fuss and tidied up afterwards. The finish is very good and I would not hesitate recommending them.
review stars review stars review stars review stars review stars   23rd September 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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We contacted Graeme regarding a repair on our windows. He got back to us straight away & organised a time to visit that suited us. On both occasions that they came they were reliable & on time. When the guys came out they were very courteous, polite & knowledgeable. They did an excellent job & it was very reasonably priced. We would definitely use this service again & recommended it to others.

review stars review stars review stars review stars review stars   14th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Graeme responded promptly to my request for a quotation for secondary double glazing for 2 bay windows. Unlike the other 2 firms, GR Window & Door Specialists discussed the different options available and their pros and cons. With a very competitive price, I gave the work to Graeme and I am very pleased I did. Andy and his team fitted the windows in the time that they said they would take and left the rooms clean and tidy. Before leaving, Andy ensured that I was happy with the work and knew how to operate the windows. All in all a very professional result from a very professional company. Thoroughly recommended and I would use GR Window & Door Specialists again.

review stars review stars review stars review stars review stars   31st August 2016
Value of Products/Services or Work Performed: £1001 - £5000
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They did a really good job on my windows and doors. They quoted quickly, came when they said they would, were quick and tidy, and did everything I needed to a high standard. And the price was very reasonable. Excellent service!
review stars review stars review stars review stars review stars   31st August 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I was recommend to Graeme Reid Services and accepted their estimate for supply and fit of Rock Door and supply of a window. I was very impressed with the products, the service and workmanship. I found the company reliable and the fitters were polite, friendly but professional. j have today recommended them to a friend. Would like to wish this reliable company all the best in the future and I would use them again.
review stars review stars review stars review stars review stars   30th August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from this company. My window was repaired on the day by Andy, who was quick and efficient, and very pleasant. Would not hesitate in using them again if something else goes wrong with my windows.
review stars review stars review stars review stars review stars   20th July 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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After receiving several quotes from various firms I decided to go with GR Window and Door because of their competitive prices and the fact that I could check the quality and design at their retail premises.

The manner of the salesperson who gave the initial quote was informative, and friendly. At no point did I feel pressured.

The fitting of the windows was very professional. Andy and his team were conscientious workers and took pride in what they do. Their work was of a very high standard. They worked steadily and kept me informed along the way. They cleaned up after themselves. When the job was completed Andy noticed a scratch on one of the panes of glass ( I would never have noticed it was so small) the pane of glass was ordered and replaced promptly. I was impressed by their integrity.

This company was a pleasure to deal with and I would definably recommend them. I will be needing doors replaced in the near future and will absolutely use this company again.
review stars review stars review stars review stars review stars   19th July 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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They did a great job. Really pleased with the quality and the price was very competitive. Workmen were polite, friendly and cleaned up after themselves.

Most importantly, for me, there was no hard sell when I asked for a quote. They came round and measured up, asked me for all the details needed and were done in less than an hour. Got back to me a couple of days later with the quote. No putting up with a salesman for the whole evening who says you can only get the discounted price if you sign up there and then.

Would definitely recommend them.
review stars review stars review stars review stars review stars   13th July 2016
Value of Products/Services or Work Performed: £1001 - £5000
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We had original wood windows throughout the front of our villa flat and wanted to get PVC double-glazing but keep the look and feel of our heritage windows. Graeme suggested we replace our old windows with sash and case PVC, and we are very happy with the results. The service and the standard of the windows were all excellent. Graeme, Chris and Andy were all great to work with and patiently and knowledgably answered all our questions, and were very accomodating. The cost was better than all the other companies we looked at as well. We'd highly recommend GR Windows.
review stars review stars review stars review stars review stars   12th July 2016
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service at a reasonable price. The person who did the work was clearly very experienced and knowledgeable. The work was carried out skillfully and carefully, with everything explained. Would definitely recommend.

review stars review stars review stars review stars review stars   5th July 2016
Value of Products/Services or Work Performed: £1 - £1000
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Extremely pleased with the prompt and professional service received. The tradesman who attended was very polite and efficient and the work carried out was of a very high standard.
review stars review stars review stars review stars review stars   23rd June 2016
Value of Products/Services or Work Performed: £1 - £1000
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I needed a door handle on a tilt-slide balcony door replaced, and after being let down by the original installers, and the firm that replaced the handle 5 years ago, GR Window & Doors had the job completed with minimum fuss and maximum satisfaction. I was at my wits end after being let down, and would recommend and use these guys again.
review stars review stars review stars review stars review stars   27th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Local trader, fair quote, good product, delivered on day promised, delighted with result, paid nothing until completely satisfied. Can't get any better.
review stars review stars review stars review stars review stars   3rd May 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Visit to house to estimate very satisfactory, straightforward paperwork.
Schedule agreed and held to.
Work performed with minimum mess, and this was cleaned up without request being necessary.
Prompt and reliable service.
review stars review stars review stars review stars review stars   27th April 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Cannot fault this company. Completed the job in time specified, cleaned up when finished the job and left me with beautifully fitted windows and doors. Good value for money. Would highly recommend this company. Nice to support an independent company run by a hard working team instead of an expensive retail chain. No obligation initial quote didn't include a pushy sales chat either.
review stars review stars review stars review stars review stars   15th April 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I originally contacted Graeme and his team to fix a window; they came out and put a temporary fix on it (no charge) while my partner and I decided whether to just replace our windows outright. Andy came out to evaluate and talk us through the various options; GR had an excellent reputation and their evaluation was on the cheaper end of the scale too!

The windows were put in yesterday, and the team were punctual, professional and got a difficult job (4th floor flat in middle of the Old Town) done with a minimum of fuss. They are a massive improvement on what was there before, and very reasonably priced.

review stars review stars review stars review stars review stars   14th April 2016
Value of Products/Services or Work Performed: £1 - £1000
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Friendly and competitive quotation. Prompt arrival for fitting. Tidy and conscientious tradesmen. Wouldn't hesitate to use again.
review stars review stars review stars review stars review stars   28th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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I have been really pleased with my experience with GR Windows from start to finish. They responded promptly to any queries and I was really impressed with Andy & Jack who fitted the windows and cills. They were polite and professional, and I'm very pleased with the quality of their work.

I have already recommended GR Windows to friends and neighbours! I will definitely consider them for any future work.

review stars review stars review stars review stars review stars   23rd January 2016
Value of Products/Services or Work Performed: £1 - £1000
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Due to badly leaking windows I had previously had a different window repair company attempt to repair my windows. They made the problem worse and claimed that my only resolution was to buy new windows. I contacted Graeme Reid (GR Window specialists) to come out and quote me for new windows. I anticipated that it would cost me in the region of £2,500 to replace the windows. However the two very polite and helpful chaps from GR Window Specialists quickly established that the windows could indeed be repaired. After 3.5 years of leaking windows -which due to being at home with a young baby each day and constant rain - it was really beginning to get me down. Windows fixed professionally and with great care by GR Window Specialists. 12 month guarantee should any leaks re-appear, but touch wood - so far so good. Wish I had contacted GR Window Specialists in the first place. Good reliable service and very reasonably priced.
review stars review stars review stars review stars review stars   12th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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Absolutely outstanding service! Swift, dependable, cheery and professional every step of the way. The end result is that we have been provided with the perfect solution to a troublesome problem - perfect.
review stars review stars review stars review stars review stars   8th December 2015
Value of Products/Services or Work Performed: £1 - £1000
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The firm was recommended to me and lived up to the praise they were given. Friendly and very competent workmen, good windows and a good price. Quick service too. If I need more windows, I know where to go.
review stars review stars review stars review stars review stars   8th December 2015
Value of Products/Services or Work Performed: £1 - £1000
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I had GR Services out to my property to look at my windows, having just moved into the flat I realised that they were faulty. Andy came out and fully accessed each window in careful detail and even gave me a bit of advice. He was very friendly and helpful.

I am yet to get my windows done but I'm sure they will provide an amazing service after this first impression.
review stars review stars review stars review stars review stars   2nd December 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I am delighted with the job this company done fitting several new
Windows in my home.the men were polite, efficient and tidied up when the the job was done.
review stars review stars review stars review stars review stars   16th November 2015
Value of Products/Services or Work Performed: £1001 - £5000
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Great to deal with from start to finish and have already recommended them to someone else.
review stars review stars review stars review stars review stars   10th November 2015
Value of Products/Services or Work Performed: £1 - £1000
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Fitted a new window and adjusted an existing door. Came when they said they would and completed the job with minimum fuss or mess. Would use again and am happy to recommend.
review stars review stars review stars review stars review stars   23rd October 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I would thoroughly recommend GR Services to anyone. We have just had a patio door put in and the quality of work is second to none. The door and installation is value for money, I found the company easy to do business with, they arrived on time, cleaned as they went, got rid of all bricks and rubble, installed the door, put up dust sheets so there was minimal mess internally and tidied up externally to the point I did not have to do anything. The guys that came were excellent, really nice and worked hard. The job is fantastic and it has transformed our living area. We could not be happier with the end result. I will be asking them back to fix my windows next!!

Review Image 1 for GR Window & Door Specialists Ltd by Chris Robertson 
review stars review stars review stars review stars review stars   21st October 2015
Value of Products/Services or Work Performed: £1 - £1000
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Graeme and his team were easy to deal with, straightforward and did a great job with no fuss. I would use them again and happy to recommend them.

Being new to the area, I think Trusted Trader is a very good initiative.
review stars review stars review stars review stars review stars   15th October 2015
Value of Products/Services or Work Performed: £1 - £1000
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I wanted a window with a design on it. Although I didn't choose this company in the end, they were prompt with a quote, good customer service and follow up. Price was more competitive than some glaziers in Edinburgh.
review stars review stars review stars review stars review stars   12th October 2015
Value of Products/Services or Work Performed: £1 - £1000
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I would definitely recommend Graeme and his colleagues. They were punctual, honest, and very friendly. The windows are of a high quality and so was the work they did. Perfectly fitted without any mess left behind. They are the best company I've dealt with having recently renovated my whole flat.
review stars review stars review stars review stars review stars   6th October 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I contacted Graeme to quote me for new tilt and turn UPVC French doors. An excellent service from initial quote to installation. Graeme and his team are professional, reliable and provide quality workmanship. I would not hesitate to use them again.
review stars review stars review stars review stars review stars   17th September 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I contacted GR Window and Door Specialists to quote me for a new front door and replacing a number of windows. They contacted me back very quickly and arranged to visit my property to quote for the work.
From start to finish they acted in a professional manner and once I had accepted the quote they quickly arranged an installation date.
On the day of fitting they attended on time and carried out the work to a very high standard.
I am very pleased with the work and would recommend them in future. I will be using them again in the near future to replace the last few windows in my property.
In summary a very professional company and it's nice to find a trustworthy company who can deliver on promises and at a very reasonable price.
review stars review stars review stars review stars review stars   26th August 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I got all 4 windows in my flat replaced. The whole service from quote to installation was really professional and I'm very pleased with the results.

The windows are beautiful and really good quality and the work was done very quickly - less than a day.

Very happy and I'd definitely use this company again.
review stars review stars review stars review stars review stars   21st August 2015
Value of Products/Services or Work Performed: £1001 - £5000
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In the past I have always used one of the ‘Big Names’ to replace widows in both my home and rental properties. Found GR Windows and Door Specialists on the ‘City of Edinburgh Trusted Traders’ web site and arranged for the company to install replacement doors. Product is superb (I’m a professional Civil Engineer) and the installation crew couldn’t do enough to help. The price was also extremely competitive. I will certainly be using Graham again! Terrific service
review stars review stars review stars review stars review stars   21st August 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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Graeme discussed the best design for the windows and doors and made suggestions but there was no high pressure sales chat. Job was scheduled within reasonable time and completed over two days. Andy and Jack carried out the work and were very pleasant, helpful and tidy!

Totally delighted with the whole service and have no hesitation in recommending these guys.
review stars review stars review stars review stars review stars   30th July 2015
Value of Products/Services or Work Performed: £1 - £1000
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Prompt friendly service, would highly recommend and use again in the future.
review stars review stars review stars review stars review stars   29th June 2015
Value of Products/Services or Work Performed: £1 - £1000
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Responded to a low-value yet very urgent job most professionally. Very impressed that we were attended to so promptly and delighted with care and attention taken to resolve the problem.

review stars review stars review stars review stars review stars   3rd June 2015
Value of Products/Services or Work Performed: £1 - £1000
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Graeme quoted a great price for the job and was able to do it swiftly and his team worked efficiently. I have already contracted for him to do another job for me.

Regards Neil
review stars review stars review stars review stars review stars   2nd June 2015
Value of Products/Services or Work Performed: £1 - £1000
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Excellent professional and reasonable service. Having been the victim of cowboys in the past, I think it is fantastic that we have a list of traders who have been vetted. The guys did a professional job. Were prompt and extremely reliable and also reasonable. I only wish I had known about them earlier. Would highly recommend.
review stars review stars review stars review stars review stars   2nd June 2015
Value of Products/Services or Work Performed: £1001 - £5000
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Graeme and his team carried out UPVC window replacement at several of our existing clients homes and businesses. Graeme takes great pride in his finishes and ensures that the customer gets his full undivided attention from start to finish. An excellent service all round and good value for money.
review stars review stars review stars review stars review stars   25th March 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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Very flexible, reliable and affordable

review stars review stars review stars review stars review stars   25th March 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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GR Services carry out installation & maintenance work for properties under our management.

We have always received a very professional service, quality workmanship & would highly recommend.
review stars review stars review stars review stars review stars   25th March 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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Graham and his team offer a polite and professional service on all work carried out for Trinity Glazing