In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Cummings & Gray Ltd Plumbing & Heating

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 4.9 out of 5 based on 64 reviews and feedback
Trusted Trader since 2015
Cummings & Gray Ltd Plumbing & Heating
40 Wester Broom Drive
Edinburgh
EH12 7RF
0131 285 4477

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From the replacement of a tap washer through to complete bath & shower room refurbishments and from gas fire and boiler servicing, including Landlord Certificates, through to full boiler and heating system replacements.

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4.9 out of 5 based on 64 reviews.
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review stars review stars review stars review stars review stars   28th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had work done for my elderly mother. Grant was very fast in his response to getting the work done. Service was excellent & I was more than happy with his work. Fast service, friendly & reliable.
review stars review stars review stars review stars review stars   8th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Fitted our bathroom in our new house, looks absolutely beautiful and very happy with the job done. Thanks so much!!
review stars review stars review stars review stars review stars   2nd May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Great service nice neat job I would definitely recommend this company and use them again in the future. 5 star !!
review stars review stars review stars review stars review stars   1st May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent customer service and a delight to deal with. They were very informative when they visited for the initial estimate and made sure I understood all aspects of the work being carried out. Grant and Grahame replaced my boiler with new Vaillant boiler which they are advanced installers in. They were efficient and kept the place clean and tidy.

I will definitely use this company again and will recommend them to my friends and family.

review stars review stars review stars review stars review stars   6th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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These guys fitted my Valliant boiler last year and came back today to do the first service. Came on time, fast and efficient service. Nice people to deal with and competitive rates.
review stars review stars review stars review stars review stars   23rd January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I can't recommend these guys enough. I had a boiler replacement done, from conventional to combi; a job I'd been putting off for years because I'd had some eye watering estimates.

Grahame and Grant came along and provided me with my options, they were priced very fairly and managed to squeeze me in quickly as my old boiler had finally given up. They were communicative throughout the booking process and took the time to appraise me of what would be involved.

Turned up on time and worked very hard to complete the job as quickly as they possibly could to ensure I had some heating in the middle of winter, they were very professional and put up with my incessant questioning throughout the job! The guys were quick to spot an existing issue with my heating system during install and informed me immediately what the resolution was and actioned it quickly. The install was neat and tidy and completed at a fantastic price. They were the best of several quotes and estimates!

I've dealt with a few plumbers in trying to keep my old one running and I can honestly say Cummings and Gray gave me a standout experience, a cut above the rest for sure, It's thanks to Trusted Traders that I found them so I thought I'd add to the already glowing recommendations that they have to say if you're considering plumbing or heating work, these are your guys, I'll certainly avoid countless hours of Youtube tutorials and trips to B&Q in future by just calling Grahame and Grant and have it done right first time.

Thanks guys!
review stars review stars review stars review stars review stars   19th January 2019
Value of Products/Services or Work Performed: £78.00
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This was my 3rd annual boiler service from this excellent company who also installed my central heating boiler.
As always they were a pleasure to have doing this work. Both men have excellent interpersonal skills and you feel you can ask any questions and their knowledge is first class. Lots of laughter alongside high skill levels make them an excellent company. I would have no hesitation in recommending them to anyone.
review stars review stars review stars review stars review stars   13th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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Great company great guys you won’t be disappointed using them
review stars review stars review stars review stars review stars   13th December 2018
Value of Products/Services or Work Performed: £1,500
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Superb, could not recommend them more highly! Quick, efficient and genuinely interested to be helpful.
review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1,500
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Got my new boiler supplied and fitted. I coulndt be happier! They booked me in at very short notice, and done the job promptly and with no hassle too me. Kept me up too date with everything that got done, I would highly recommend. Thanks guys.
review stars review stars review stars review stars review stars   10th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Cummings and Gray have carried out a yearly service of my Central Heating boiler for a few years now. As the boiler was in excess of 16 years old I asked for an estimate for a new boiler.
I was happy with the price quoted and the guys were able to replace the boiler a week later. As always they were as tidy as the job allowed and left the kitchen spotless. Very happy with all aspects of the job. Graeme and Grant are very professional and their work is of an excellent standard.

Ten days later I noticed a leak from the kitchen sink - totally unrelated to the boiler replacement. Graeme Cummings (Senior) arrived and identified the problem / sourced the new part and had the job done perfectly in a couple of hours.
review stars review stars review stars review stars review stars   25th November 2018
Value of Products/Services or Work Performed: £78.00
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The men showed up at the time. My boiler had it's yearly check. The job was done with no problems. Will phone next year.
review stars review stars review stars review stars review stars   23rd November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic, quick service! Grant and Grahame were lovely and very helpful! A small job but one that has left me with hot radiators and hot water! Will not hesitate to call on them again and have already recommended their services to 2 other people.
review stars review stars review stars review stars review stars   13th November 2018
Value of Products/Services or Work Performed: £1,080
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We had 5 radiators moved. The team did a great job. Even though we had some minor problems the team kept coming back until the problem was fixed. Really nice guys and don't drink too much tea.
review stars review stars review stars review stars review stars   13th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Prompt, efficient, friendly.

review stars review stars review stars review stars review stars   9th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Grant from Cummings & Gray Ltd Plumbing & Heating completed a combination boiler installation. Grant advised me on the various different brands on the market and listening to his expertise and with some research decided on a Vaillant. Cummings &Grey installed the boiler on the day they said they would, they turned up in sign written vans and completed all works without issues, all at a very reasonable rate, you wouldn't even have known they had been in the house except from the shinny new boiler. I would definitely recommend as a 5 star company.
review stars review stars review stars review stars review stars   22nd October 2018
Value of Products/Services or Work Performed: £1 - £1000
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We called Cummings & Gray on behalf of our business premises with a leak/plumbing emergency. Their customer service was great from first contact to job completion. They attended within hours the same day, fixed the problem of our leaky urinal immediately. We were back in business in no time. Top service and would highly recommend & use their services again.
review stars review stars review stars review stars review stars   18th October 2018
Value of Products/Services or Work Performed: £1 - £1000
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Called regarding a broken toilet flush. Excellent customer service. Graham came the same day at the specified time and fixed it. Good job well done. Thanks. Will definitely use again.
review stars review stars review stars review stars review stars   7th October 2018
Value of Products/Services or Work Performed: £1,750
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Priced competitively with first class service. The standard of workmanship was good, and they cleaned up after themselves. They also got back in touch with me when I emailed or rang them, which has not been the case with many other plumbers! I will definitely use them again.
review stars review stars review stars review stars review stars   18th September 2018
Value of Products/Services or Work Performed: £1,200
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I’ve used Cummings and Gray several times over the last few years for both big and small jobs. On all occasions they have been excellent. They turn up as agreed, do a quality job, keep you informed and are great to deal with.
review stars review stars review stars review stars review stars   12th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic- installed a new toilet - exactly as I wanted / couldn’t recommend Graham higher - brilliant plumber
review stars review stars review stars review stars review stars   22nd June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Very good experience working with Cummings & Gray - fitting a new water tank and improving water pressure throughout the property. Would recommend A+
review stars review stars review stars review stars review stars   20th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Very helpful, friendly and efficient. Many thanks!
review stars review stars review stars review stars review stars   18th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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We needed a new boiler and the new one had to be in a different place ie fixed against an external wall so that pipes had to be fitted from a cupboard, through the ceiling and into the kitchen. It was quite a big job and Grant and Graham did really good work. They were on time, completed the boiler fitting and cleaned up afterwards. The joiner and plasterer who came in to make good the ceiling and plaster it were also really good. We’d definitely recommend this firm. They were also very cheerful too which was nice.

review stars review stars review stars review stars review stars   14th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Our hot water and heating was being very temperamental, working some days and then not others. I called Cummings & Gray and they were very responsive and sent Alan to investigate. He was thorough, careful, and clearly explained what he was doing and why. He returned a couple of hours later with a new control panel and installed it, as well as taking the time to show us how to use it. The service provided was exceptional and I would not hesitate to recommend the company based on this experience.
review stars review stars review stars   10th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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I contacted C&G to fix our Central Heating . First available appointment was two days later. The engineer came as planned and promised an estimate for a permanent repair but eight days after the first contact I had received no estimate, even after chasing twice. Even with a holiday weekend intervening, this doesn't seem like good service. I ended up using a different company.

Moderator Response
The trader has responded to the review:

Our engineer attended and found that the zone valve needed replacing.

Due to an issue outside of our control we could not immediately source the valve. We emailed the customer on the 29th March explaining the position and we would be in touch ASAP.

The customer emailed us back saying that was fine. We received a further email dated 30/3 asking what the delay was, however we were closed for Easter until the Tuesday 3rd April, by this time he had emailed again saying he had instructed another plumber. We replied on Tuesday 3rd April apologising for the delay and that we hadn’t replied sooner however this was due to the Bank Holiday long weekend.

As a company we strive to deliver excellent customer service. In this instance, even though we felt we had not done anything wrong, we advised the customer that we would not be invoicing him for the initial call out fee.
review stars review stars review stars review stars review stars   20th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Second time we've used Cummings and Gray and will definitely use again if we need plumbing services. Punctual, polite, tidy, efficient and effective. Repaired and serviced a faulty combi-boiler. Fixed leaky radiator. No fuss. No drama. Excellent.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Graham had a very pleasant manner and completed the necessary work in good time and to a quality standard. He gave us peace of mind at an affordable price. We've already recommended this company to someone at work.
review stars review stars review stars   25th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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We had a problem with our central heating boiler.

Attendance was fairly prompt but unfortunately the chap who came was unable to fix the problem and we had to go elsewhere.

However he was very polite and helpful.
review stars review stars review stars review stars review stars   17th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Came on time, good quality work and a very fair price.

review stars review stars review stars review stars review stars   15th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. From the very helpful Jennifer in the office, to Grant who carried out the work on my boiler. Friendly, professional, letting me know what he was doing at every step.
Would not hesitate to use again.
review stars review stars review stars review stars review stars   13th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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This is the second occasion I have used Cummings & Gray and been entirely satisfied. They are exemplary workman - efficient, careful, respectful and have pleasant personalities.

review stars review stars review stars review stars review stars   6th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Very happy with the service provided. Wouldn’t hesitate to use Cummings and Gray again
review stars review stars review stars review stars review stars   11th October 2017
Value of Products/Services or Work Performed: £1 - £1000
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The tradesman was very thorough and helpful in explaining his diagnosis of the fault found in the combi gas boiler.
review stars review stars review stars review stars review stars   1st October 2017
Value of Products/Services or Work Performed: £1 - £1000
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Great service. Graham the plumber turned up on time and explained exactly what the problem was and dealt with it quickly and efficiently. I would definitely use this company again in future. Very reasonable cost too.

review stars review stars review stars review stars review stars   10th August 2017
Value of Products/Services or Work Performed: £1 - £1000
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I will be using this firm again and have told everyone i know how professional the service was. I only hope they are not too busy for my next job!
Graeme[the elder!] turned up on time had a look at the problem explained my options and went off to get the part required then came back and replaced the part very quickly. He was a lovely guy and explained to me exactly what was required and even showed me the damaged part at the end , a great job well done!
review stars review stars review stars review stars review stars   23rd July 2017
Value of Products/Services or Work Performed: £1 - £1000
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Very professional and good at explaining what was required.

review stars review stars review stars review stars review stars   29th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Grant for an estimate to replace a new radiator. He arrived when stated, the estimate was fair, and I contracted them to do the work. Grant was very helpful with any queries I had and I was very happy with the work carried out. Nick the plumber who did the work was also very helpful and patient with the extra work needed. I would definitely use them again and have no hesitation in recommending them. Thanks Cummings & Gray
review stars review stars review stars review stars review stars   13th June 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Second time using Cummings and Gray. Wouldn't use any other plumber in Edinburgh. Full bathroom replacement/refurbishment. Very competitive price, excellent advice and service. No hesitation in being in our property when we were not around. Grant and his team provide a reliable, tidy and professional service. Highly recommended.
review stars review stars review stars review stars review stars   10th April 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Grahame and Grant recently installed gas central heating to my property. They showed up when they said they would at each stage, did a great job, left the place neat and tidy and got everything done quickly. They were also friendly and professional, and I felt totally comfortable with them being in the property, both when I was there, and when I was away at work. I would highly recommend them, and will use them again, once I’m in a position to get work done on my bathroom.

review stars review stars review stars review stars review stars   3rd April 2017
Value of Products/Services or Work Performed: £1 - £1000
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I recently used Cummings and Gray to fix a broken toilet cistern and a broken waste pipe. They were great, very friendly, helpful and efficient. They showed up on time and made no mess.

I would definitely recommend them and use them again in the future.

Thanks

review stars review stars review stars review stars review stars   23rd March 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Thanks to Grant and his team
I had a complete bathroom refit they did a great job
Thanks Guys
review stars review stars review stars review stars   8th January 2017
Value of Products/Services or Work Performed: £1 - £1000
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I have an old style heated towel rail which was leaking water. I thought it would have to be replaced but all it needed was a tightening of bolt. Have had bad experiences of trade men in the past, very pleased with honesty on this occasion and simple solution to problem.
review stars review stars review stars review stars review stars   13th December 2016
Value of Products/Services or Work Performed: £1 - £1000
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Came prepared with all components required to carry out the job and devised a sensible solution to repair the problem they were called for.
review stars review stars review stars review stars review stars   12th December 2016
Value of Products/Services or Work Performed: £1 - £1000
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Replaced a leaking tap on an old kitchen sink. Booked a time to suit us, plumber arrived on time, completed the job and left everything neat and tidy. Cost very reasonable for the work done.

review stars review stars review stars review stars review stars   21st November 2016
Value of Products/Services or Work Performed: £1 - £1000
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Flat 1 , 18 Gardners Crescent
Calling a plumber for a blocked loo is not the most lucrative nor exciting job and I was concerned that I would be put to the end of the queue and forgotten about. Not so! I called at 8pm the previous evening and the problem was fixed by 11am the following morning. Thank you Grant - you are on my list of Trusted Traders! Morag
review stars review stars review stars review stars review stars   1st November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic all round, very happy with the work and would definitely recommend.

review stars review stars review stars review stars review stars   30th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Grant and team advised on and installed new boiler and shower. Extremely helpful, quick detailed quote, very tidy and job was completed on time. I will certainly use this company again and will be recommending to friends and family.
review stars review stars review stars review stars review stars   25th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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We used Cummings and Gray to fit a complet new central heating system
The guys where on time kept mess to a minimum and cleaned up after them.If I had any questions they would give you a straight and honest answer in a way you could understand it.
I would recommend them for their first class work and price for the work undertaken.
review stars review stars review stars review stars review stars   23rd September 2016
Value of Products/Services or Work Performed: £1 - £1000
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We had a leaky tap in the kitchen that needed to be replaced. When I rang Grant he was helpful & courteous arranging a time that suited us to visit.

Grahame turned up on time and was friendly, polite and very efficient.

They have done an excellent job and i would definitely recommend them. We will certainly use them again.
review stars review stars review stars review stars review stars   14th September 2016
Value of Products/Services or Work Performed: £1 - £1000
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Excellent company that do what they say they will do and are very conscientious. Communicate well and don't alter their prices once they have the job.
Clean workers, reliable, well turned out and keen to please.
Highly recommend!
review stars review stars review stars review stars review stars   8th September 2016
Value of Products/Services or Work Performed: £1 - £1000
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The plumber came at short notice and was pleasant and efficient. Job done! We would recommend this firm and will use them again.
review stars review stars review stars review stars review stars   5th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Grant and his team installed a new boiler in our flat, inclusive of a new electronic thermostat. He was always quick to reply and completed the job quickly and professionally. His initial quotation was thorough and he took the time to explain the various options available to us.

When there was a small hiccup with getting through tough Edinburgh stone, Grant found a solution and made sure the job was completed as scheduled. We're extremely happy with our new boiler and just as happy we went with Cummings and Gray.

review stars review stars review stars review stars review stars   1st September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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My family has used this firm several times in the last few years. Work has included installation of bathroom suite, kitchen plumbing and hot water boiler as well as a number of smaller jobs.
On each occasion, I've been very pleased with the standard of workmanship and the service provided. Graeme and Grant are always friendly and obliging and I'm very happy to recommend them.
review stars review stars review stars review stars review stars   26th August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Impressed with the response time of 30 minutes despite it not being an emergency call. Excellent worksmaship and friendly service. Will certainly use the company again.
review stars review stars review stars review stars review stars   17th February 2016
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service and would strongly recommend. Usually the loads of websites claim that 'no job is small job'. Ours I believe is probably a small problem nevertheless was promptly attended to and fixed on time. Thank you Graeme!
review stars review stars review stars review stars review stars   26th January 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I had a boiler installation by Cummings and Gray and it was an excellent experience. I don't think I have ever seen two men work so hard. They made a stressful and difficult experience seem easy. They installed a Vaillant combi boiler over 2 days, removing my very old boiler and installing the new one in my garage - a difficult job accomplished with sheer hard work but a strong sense of humour. Grahame and Grant were a pleasure to have in my home which is important with such disruption. A few days later I was still struggling with the new controller and they came back to me with no sense f annoyance and sorted it all out for me. I cannot recommend them too highly. They are registered Vaillant installers which means I have a 10 year guarantee provided the boiler is serviced annually. I shall have no hesitation in asking them to come back and do this for me. An excellent company.
review stars review stars review stars review stars review stars   19th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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Grant Gray came out to an emergency call for a leak from my flat into the flat below.

He came out on the same day and quickly identified and fixed the problem, at a reasonable cost.

His customer service was very professional and I wouldn't hesitate to use him again.

review stars review stars review stars review stars review stars   8th October 2015
Value of Products/Services or Work Performed: £1001 - £5000
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I am extreme satisfied my shower room refurbishment, which Cummings and Gray completed to a high standard. They arrived on time and always replied to call/text if I had any questions. I found them approachable, trustworthy and felt confident they had the necessary plumbing knowledge to complete the work.
review stars review stars review stars review stars review stars   6th September 2015
Value of Products/Services or Work Performed: £1001 - £5000
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8/14 Powderhall Brae
They were efficient,tidy and very professional.
they did a really good job replacing and repositioning the boiler.
I would highly recommend them.
review stars review stars review stars review stars review stars   26th June 2015
Value of Products/Services or Work Performed: £1 - £1000
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Grant responded to a call from me at 8.30am regarding my boiler which had stopped working. They arrived at my home within an hour, and swiftly repaired the challenge. Friendly and reassuring they also made some recommendations and really helped out at such short notice. I will definitely use them again and highly recommend their services.
review stars review stars review stars review stars review stars   14th April 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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Totally delighted with the work that Grahame and Grant did on moving and installing a new boiler and smart evohome heating system. A big and complex job for an old house, they always went above and beyond to ensure the best solution was found. Friendly, professional, trustworthy and reliable they have been a delight to work with and I would highly recommend their skills.
Honeywell evohome system is fantastic and definitely the best of its kind available on the market. Cummings and Gray are manufacturer approved installers and have ensured all works perfectly.
review stars review stars review stars review stars review stars   11th April 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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We have used C&G for replacement boiler and full cental heating installations and on every occasion they have ben reliable, have done the work to a high standard and kept to the quote. When they are faced with difficulties they are very concientious in finishing with an upbeat can-do attitude. We would highly reccomend them.
review stars review stars review stars review stars review stars   26th March 2015
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent customer service, arrived on time and a very pleasant manner.

Very tidy and hard working.