Cummings & Gray Ltd Plumbing & Heating | Edinburgh Trusted Trader
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Cummings & Gray Ltd Plumbing & Heating

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 4.8 out of 5 based on 49 reviews and feedback

Cummings & Gray Ltd Plumbing & Heating
40 Wester Broom Drive
Edinburgh
EH12 7RF
0131 285 4477

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From the replacement of a tap washer through to complete bath & shower room refurbishments and from gas fire and boiler servicing, including Landlord Certificates, through to full boiler and heating system replacements.

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review stars review stars review stars review stars review stars
4.8 out of 5 based on 49 reviews.
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review stars review stars review stars review stars review stars   9th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Grant from Cummings & Gray Ltd Plumbing & Heating completed a combination boiler installation. Grant advised me on the various different brands on the market and listening to his expertise and with some research decided on a Vaillant. Cummings &Grey installed the boiler on the day they said they would, they turned up in sign written vans and completed all works without issues, all at a very reasonable rate, you wouldn't even have known they had been in the house except from the shinny new boiler. I would definitely recommend as a 5 star company.
review stars review stars review stars review stars review stars   22nd October 2018
Value of Products/Services or Work Performed: £1 - £1000
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We called Cummings & Gray on behalf of our business premises with a leak/plumbing emergency. Their customer service was great from first contact to job completion. They attended within hours the same day, fixed the problem of our leaky urinal immediately. We were back in business in no time. Top service and would highly recommend & use their services again.
review stars review stars review stars review stars review stars   18th October 2018
Value of Products/Services or Work Performed: £1 - £1000
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Called regarding a broken toilet flush. Excellent customer service. Graham came the same day at the specified time and fixed it. Good job well done. Thanks. Will definitely use again.
review stars review stars review stars review stars review stars   7th October 2018
Value of Products/Services or Work Performed: £1,750
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Priced competitively with first class service. The standard of workmanship was good, and they cleaned up after themselves. They also got back in touch with me when I emailed or rang them, which has not been the case with many other plumbers! I will definitely use them again.
review stars review stars review stars review stars review stars   18th September 2018
Value of Products/Services or Work Performed: £1,200
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I’ve used Cummings and Gray several times over the last few years for both big and small jobs. On all occasions they have been excellent. They turn up as agreed, do a quality job, keep you informed and are great to deal with.
review stars review stars review stars review stars review stars   12th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Fantastic- installed a new toilet - exactly as I wanted / couldn’t recommend Graham higher - brilliant plumber
review stars review stars review stars review stars review stars   22nd June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Very good experience working with Cummings & Gray - fitting a new water tank and improving water pressure throughout the property. Would recommend A+
review stars review stars review stars review stars review stars   20th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Very helpful, friendly and efficient. Many thanks!
review stars review stars review stars review stars review stars   18th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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We needed a new boiler and the new one had to be in a different place ie fixed against an external wall so that pipes had to be fitted from a cupboard, through the ceiling and into the kitchen. It was quite a big job and Grant and Graham did really good work. They were on time, completed the boiler fitting and cleaned up afterwards. The joiner and plasterer who came in to make good the ceiling and plaster it were also really good. We’d definitely recommend this firm. They were also very cheerful too which was nice.

review stars review stars review stars review stars review stars   14th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Our hot water and heating was being very temperamental, working some days and then not others. I called Cummings & Gray and they were very responsive and sent Alan to investigate. He was thorough, careful, and clearly explained what he was doing and why. He returned a couple of hours later with a new control panel and installed it, as well as taking the time to show us how to use it. The service provided was exceptional and I would not hesitate to recommend the company based on this experience.
review stars review stars review stars   10th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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I contacted C&G to fix our Central Heating . First available appointment was two days later. The engineer came as planned and promised an estimate for a permanent repair but eight days after the first contact I had received no estimate, even after chasing twice. Even with a holiday weekend intervening, this doesn't seem like good service. I ended up using a different company.

Moderator Response
The trader has responded to the review:

Our engineer attended and found that the zone valve needed replacing.

Due to an issue outside of our control we could not immediately source the valve. We emailed the customer on the 29th March explaining the position and we would be in touch ASAP.

The customer emailed us back saying that was fine. We received a further email dated 30/3 asking what the delay was, however we were closed for Easter until the Tuesday 3rd April, by this time he had emailed again saying he had instructed another plumber. We replied on Tuesday 3rd April apologising for the delay and that we hadn’t replied sooner however this was due to the Bank Holiday long weekend.

As a company we strive to deliver excellent customer service. In this instance, even though we felt we had not done anything wrong, we advised the customer that we would not be invoicing him for the initial call out fee.
review stars review stars review stars review stars review stars   20th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Second time we've used Cummings and Gray and will definitely use again if we need plumbing services. Punctual, polite, tidy, efficient and effective. Repaired and serviced a faulty combi-boiler. Fixed leaky radiator. No fuss. No drama. Excellent.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Graham had a very pleasant manner and completed the necessary work in good time and to a quality standard. He gave us peace of mind at an affordable price. We've already recommended this company to someone at work.
review stars review stars review stars   25th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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We had a problem with our central heating boiler.

Attendance was fairly prompt but unfortunately the chap who came was unable to fix the problem and we had to go elsewhere.

However he was very polite and helpful.
review stars review stars review stars review stars review stars   17th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Came on time, good quality work and a very fair price.

review stars review stars review stars review stars review stars   15th January 2018
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. From the very helpful Jennifer in the office, to Grant who carried out the work on my boiler. Friendly, professional, letting me know what he was doing at every step.
Would not hesitate to use again.
review stars review stars review stars review stars review stars   13th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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This is the second occasion I have used Cummings & Gray and been entirely satisfied. They are exemplary workman - efficient, careful, respectful and have pleasant personalities.

review stars review stars review stars review stars review stars   6th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Very happy with the service provided. Wouldn’t hesitate to use Cummings and Gray again
review stars review stars review stars review stars review stars   11th October 2017
Value of Products/Services or Work Performed: £1 - £1000
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The tradesman was very thorough and helpful in explaining his diagnosis of the fault found in the combi gas boiler.
review stars review stars review stars review stars review stars   1st October 2017
Value of Products/Services or Work Performed: £1 - £1000
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Great service. Graham the plumber turned up on time and explained exactly what the problem was and dealt with it quickly and efficiently. I would definitely use this company again in future. Very reasonable cost too.

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