In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Cullen Plumbing & Heating Ltd

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 5.0 out of 5 based on 41 reviews and feedback
Trusted Trader since 2018

Cullen Plumbing & Heating Ltd
55 Caroline Terrace
Edinburgh
EH12 8QX
0131 339 8510

Trade Associations

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Business Information

We are a family run business with over 38 years experience in the trade which equips us to supply an excellent service to our clients. We are qualified in plumbing, domestic gas work and un-vented water heaters and we are fully insured. We currently carry out work for private householders, Landlords, Letting agents, Holiday Lets, Cinemas, Shops & Theaters. We are based in North West Edinburgh and serve all districts within Edinburgh and the surrounding area. We can arrange finance on new boiler/heating and full bathroom installations. Our aim is to supply our Clients with a excellent, affordable plumbing & heating service that would encourage them to use our services time and time again.
Please Note: We do not provide full bathroom refurbishments as we do not provide other trades.

Trader Map Location

Reviews and Feedback

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5.0 out of 5 based on 41 reviews.
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review stars review stars review stars review stars review stars   1st September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler repair. Grant provided an excellent service. He quickly diagnosed the problem and completed the work very quickly and to an extremely high standard. Very knowledgeable and super friendly. I highly recommend Cullens and will definitely use them from now on.
review stars review stars review stars review stars review stars   12th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Absolutely 5 star service - not in any doubt - highly recommended.

Been let down by my previous plumber who promised to do some repairs before selling my house - he was going to replace several parts including cutting and welding a joint on the Hot Water Tank.

Decided to try Trusted Trader and Cullen were the top of the list (I did try 2 different ones). Cullen replied within 30 minutes (only ones to respond); arranged an appointment for 3 days later (arrived bang on time); had already arranged an Edinburgh Trade parking permit (most traders don't); identified and dealt with the issue within 30 minutes (including spending 10 minutes explaining and drawing diagrams to help me understand, as my previous plumber had suggested lots of repair work.) Now the system works perfectly well, AND I know why. But more importantly I know who to call if I have a problem with plumbing or heating again! And by the way, the invoice was very reasonable too.
review stars review stars review stars review stars review stars   10th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Highly recommended
Cullen Plumbing and Heating installed a new boiler in the kitchen after having the old one for many years and badly needing replaced. The work was carried out very professionally and to an exceptionally high standard by both Jake and Callum. They both arrived promptly and were polite, courteous and very informative explaining all aspects of the work at the different stages of the installation. Whilst the installation was being carried out the work area was always very clean and tidy and left spotless when the job had been completed. Extremely happy with the work and would definitely highly recommend them for any heating or plumbing work.
review stars review stars review stars review stars review stars   3rd February 2021
Value of Products/Services or Work Performed: £1 - £1000
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I rang with a heating emergency, as the condensing pipe from my boiler was blocked, causing water to back up and extinguish the flame, that resulted in no heating; a pressing problem due to my wife being 4 days overdue with our second child.

Even though they were busy, they managed to have one of their team at my door within 30 minutes, and 30 minutes later the problem was fixed. With the heating sorted our baby girl turned up the next day!

Thank you for your amazing service.
review stars review stars review stars review stars review stars   19th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had wet wall, shower tray and new shower cubicle installed.

The staff came at the appointed time each day, worked with due diligence and professionalism and carried out an immaculate installation, worthy of a 5* hotel.

They cleaned everything as they went, very polite, were very smartly turned out and in the company liveried vehicle.

They were not the cheapest quote but having looked at the work done, the other companies would have been rushed to carry out the same installation in the period they anticipated. The quote was accurate to reflect the amounted time to do the job properly and well. Thank you, we are very happy.

review stars review stars review stars review stars review stars   10th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Central heating boiler service and removal of old radiator, great efficient service and polite staff will definitely use them again.
review stars review stars review stars review stars review stars   7th September 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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We had a full gas boiler and central heating system install.

Cullen were really good and we highly recommend. We had 8 quotes for the work and Cullen stood out as knowledgeable and professional. From all 8 companies, the quotes ranged from £4k to £14k (for the same work!) and Cullen were bang in the middle (a good sign - realistic about the work, not promising too much for the money, and not overcharging). Cullen did a great job, were very professional throughout and made sure that everythign was perfect before finishing up.
review stars review stars review stars review stars review stars   4th July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had a new combi boiler and a radiator fitter. Jake Cullen explained everything very clearly and answered all our questions, and his plumber did a really good job. When problems cropped up, they dealt with them quickly and efficiently. I would definitely use their services again.
review stars review stars review stars review stars review stars   8th April 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I've happily used Cullen Plumbing for a number of years, most recently for a boiler and radiator replacement. Jake and his team always carry out work to the highest standards, explain any issues and provides solutions, are always on time, clear up after the job and are a pleasure to have in the house. I'd highly recommend them.
review stars review stars review stars review stars review stars   16th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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We had a problem with a kitchen tap. Cullen sent a plumber (sorry, I didn't catch his name). He came on time, fixed the problem speedily and without fuss, and left the kitchen clean and tidy. He also renewed the sealing behind the sink, even though we hadn't originally asked for this.

I'd also like to commend the lady who took our original phone call. She clearly understood our problem, and re-assured us that they could help - unlike another firm I had tried earlier who were much less helpful. I also like the fact that Cullen's invoice came the next day (I don't like owing money for long periods) and that they were quite happy to accept a cheque (not everyone finds it convenient to do electronic payments).

All in all, this was very good service. We will definitely use them again.

review stars review stars review stars review stars review stars   10th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Our heated towel rail had been out of action for over a year (plus a couple of other things needed fixing in the house) and we'd been let down by two other plumbers, so I thought I'd give Cullen Plumbing & Heating a call. They were very efficient on the phone and booked me in at a convenient time. The heating engineer (Tom) arrived promptly and got on with the work. Once he had established what needed done, I ordered the parts online and picked them up while he prepped. This saved him going out to get the parts (and me paying for his time!) and meant that he was done in just over 2 hours. Unlike some traders, Cullen charge by the half-hour (and not the hour). Yes, I was charged for 2.5 hours for 2h10m of work BUT that's better than being charged for THREE hours (at a higher rate!). I was very happy with the service (plus he did a couple of other little jobs) and Tom was only happy to leave once he was sure that everything was sorted - he explained that he really liked these 'little' jobs (some companies only go for bigger jobs and installations). I was invoiced the following day which was refreshing - sometimes you can be left waiting for a while.
All in all, I was extremely happy with Cullen Plumbing & Heating and would recommend them highly.

review stars review stars review stars review stars review stars   9th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Had bath and wash hand basin replaced. Old bath and fitments removed.

Very prompt in providing quote and job completed to an excellent standard.

Very happy with service and strongly recommend company.
review stars review stars review stars review stars review stars   5th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Replacing electric shower which was done to very high standard - quickly and efficiently. Very impressed and satisfied customer.
review stars review stars review stars review stars review stars   8th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Job: Wet wall boards fitted in shower and a new replacement shower enclosure fitted. What a professional job and a great plumber. I rarely write reviews but I had to praise the plumber who did this job. Nothing was too much trouble and he even gave me options on heights and finish whilst doing the job. A very pleasant plumber to deal with. First class.

review stars review stars review stars review stars review stars   10th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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We used Cullen Plumbing for a boiler service and also about a year later for installing radiators. They have been great with us - they arrived on time every time, replied to all emails promptly, gave helpful advice, were polite and tidy and generally did a good job for us. The price was also fair for the work done. Our experience has been positive and I wouldn’t hesitate to recommend them (and have!).
review stars review stars review stars review stars review stars   25th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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The work to replace a leaking WC with a combined vanity unit was organised by e-mail and text from Spain for our friend whose health is not good. It could not have been completed more quickly and considerately - and at a good price. We´re all so pleased.
review stars review stars review stars review stars review stars   4th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Radiator moved across to a different wall, requiring pipes to be redirected up and around a doorframe and the old radiator removed. I had a visit from Jake Cullen beforehand who advised me on best options. Very professional and quick to answer emails.

The team were booked in within a week and arrived on time - the radiator they had bought had a couple of very small dents on it which were almost unnoticable. The team identified them and rectified it quickly - replacing the sides with new parts. Very efficient and clearly very high standards of work.

The tradesmen were friendly and professional - they did a great job - I am very happy with the result and the service I received and would definitely recommend. Thank you!

review stars review stars review stars review stars review stars   14th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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Grant was extremely efficient, helpful and made a great job of fixing our shower leaks. Thank you!
review stars review stars review stars review stars review stars   13th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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I found this company online, emailed to see if they could come on my day off which was just a week in advance, Grant was great, he let me know what time to expect him and came within that time. He did a great thorough job and explained to me what needed done and why. I would definitely recommend his services again and will be using them for a yearly service.

review stars review stars review stars review stars review stars   25th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Reported a problem with a blocked/overflowing outside water trap on Tues. 23rd April . Cullen's men came on Wed 24th early afternoon, and work done.
Early days yet but initial impressions very good. If work holds would use again and recommend.

We didn't use the trusted trader scheme to find Cullen's but got name from a family member who recommended them.

review stars review stars review stars review stars review stars   24th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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We requested a quote for some work and their representative turned up on time and we discussed the work needing done. We accepted the quote given and the work was booked in on a date to suit us. The work was carried out when planned and if it wasn't for the new radiators and new kitchen tap you would never have known the guys were here. Both members of staff were polite and friendly and worked hard to get the job done and did an excellent job of tidying up when they were finished. We would not hesitate to recommend them and will use them again for any future plumbing work.
review stars review stars review stars review stars review stars   17th January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I had a boiler replaced as the old one was beyond repair. Entire process was explained clearly including the reasons for and costs involved in the replacement. The engineer arrived promptly on the date scheduled and was polite, informative and professional. He was also very tidy and at the end of the job explained thoroughly how to control the new boiler. I am very happy with the service provided and would definitely recommend Cullen Plumbing.
review stars review stars review stars review stars review stars   17th January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent engineers who worked efficiently and made the boiler installation go as smoothly as it possibly could have. The room was left spotless and the old boilers were disposed off. Very pleasant engineers to have in the house.

review stars review stars review stars review stars review stars   10th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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This is the first time we have ever had to call a plumber- and we could not have chosen better.
From our first call to completion of the work every aspect was first class.
The young man who carried out our repair came exactly on time, was extremely proficient in fixing our problem. He explained exactly what was required and he tidied up really well when he had finished.
A great experience- and if we ever need a plumber again we will definitely go back to Cullen Plumbing. Thank you for everything!

review stars review stars review stars review stars review stars   17th September 2018
Value of Products/Services or Work Performed: £120
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Complex boiler challenge but Cullen stuck with it and fixed for a great price. Highly recommended
review stars review stars review stars review stars review stars   28th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Grant and Scott were very knowledgeable and solved our problem - a toilet cistern which kept overflowing into the toilet.
Pleasant guys, quick efficient service.

review stars review stars review stars review stars review stars   27th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Very professional, excellent communication and perfect job completed. We would certainly use again.
review stars review stars review stars review stars review stars   21st June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Friendly, efficient and professional service.
Did what they said they would do and charged less than the estimate.
review stars review stars review stars review stars review stars   20th June 2018
Value of Products/Services or Work Performed: £200
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very efficient, friendly and helpful
review stars review stars review stars review stars review stars   15th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Jake and his team were courteous, friendly and very professional. We were extremely happy with the quality of the work. Will definitely use again for all our plumbing and heating jobs.
review stars review stars review stars review stars review stars   15th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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So good! I wish I had used Cullen plumbing years ago. I will definitely use them again for all my plumbing and heating needs. Well done for offering such a first class service.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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My husband and I have been using Cullen Plumbing's services now for two years and honestly wouldn't go to any other plumber.
They've completed a variety of jobs for us from installing new central heating, fitting a new bathroom, and little bits inbetween. We've always been over the moon with the work completed and it's always at very good prices.
review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I can't rate Cullen plumbing highly enough !

I've used this company on numerous occasions, and would n't go anywhere else !

review stars review stars review stars review stars review stars   14th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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You won’t find better gas central heating and plumbing experts anywhere, very organised very reliable and very accommodating in any emergency situation always.
I have relied on this family company over many many years - no job is ever too small for them.
Right up to date with all latest technology and regulations and able to carry out required additional trades eg any associated electrical work within their allowable scope.
review stars review stars review stars review stars review stars   13th February 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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I have used Cullen Plumbing & Heating for nearly 4 years. In that 4 year period I have never had a negative review about Cullen services. From landlord and tenant they are always satisfied with the quality of work carried out at good value for money.

Over the two Lettings companies I have worked for. Jake and his team are very trustworthy , professional and reliable and would have no hesitation on recommending them to anyone looking for a plumber/heating engineer.
review stars review stars review stars review stars review stars   13th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I have been dealing with Cullen Plumbing & Heating Ltd for many years and, I never had a bad experience, always did a very good job and always on time. I would recommend Cullen Plumbing & Heating Ltd anytime from small repair jobs to bigger jobs.
review stars review stars review stars review stars review stars   13th February 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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I have used Cullen plumbing for several years on various installations and repairs. All the plumbers are friendly and efficient and always get to the job done.
review stars review stars review stars review stars review stars   12th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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review stars review stars review stars review stars review stars   Value for money
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review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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I have been using Cullen Plumbing & Heating Ltd for several years now both on behalf of my business clients and also personally in our own home and in rental properties we have. This is a family run business and from my wide experience of using various contracting firms of all different sizes, they offer the best professional expertise & advice, customer service and workmanship of any contractor i have dealt with. It is refreshing to find such a reliable and organised company who are a pleasure to deal with, can be trusted to work in my clients properties and with their tenants and all of this at very reasonable cost. I am so pleased that i decided to first use this contractor and that i have developed a long term business relationship with them. Have no hesitation to thoroughly recommend Cullen Plumbing & Heating Ltd and have done so frequently.
review stars review stars review stars review stars review stars   12th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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I have used Cullen plumbing and Heating twice. Both times they were extremely efficient. Someone came out as soon as possible, the work was carried out professionally and promptly. They are friendly and there are no hidden costs.
I am very happy to recommend them.
review stars review stars review stars review stars review stars   12th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Jake and his team always deliver on time and on price. We will use them again.
review stars review stars review stars review stars review stars   12th February 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Review Comments
Prompt, reliable and courteous service.