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Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 387 reviews and feedback.
Trusted Trader member since 2018.

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 387 reviews.
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review stars review stars review stars review stars review stars   27th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.

Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
review stars review stars review stars review stars review stars   26th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Disconnected old hob and oven and connected new hob and oven to the existing spurs, Communication was excellent and a very reliable service provided. The job was completed quickly and efficiently to the required standards. Would definitely recommend this trader to a friend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called on Sunday with a broken down washing machine, Billy came the next day and gave me a time slot. Very reasonable call out charge and went over the options with me before proceeding. Fixed the problem within 20 mins and called back later to check all was well. Excellent service and would recommend.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy helped us out when we had to replace our washing machine, he arrived when he said he would and did a great job. I would certainly recommend him.
review stars review stars review stars review stars review stars   16th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy replaced a broken grill element on our AEG oven - essentially did what he said right from the initial contact. Stayed in touch, turned up when he said and fixed the issue quickly and then charged less !!!! First time to write a review but he deserves the full 5. Very good service.
review stars review stars review stars review stars review stars   13th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Communication with Billy was easy and he was available to look at my oven the very next day, which was great. Arrived during the time we agreed and was friendly and professional. Bottom oven has been out of use for a long while now. Billy replaced the faulty element and I’m pleased to say it’s working great! Thank you!

review stars review stars review stars review stars review stars   10th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded quickly when my washing machine malfunctioned and fitted me in the same day. He was reliable and helpful. He did a thorough check and offered useful advice about several aspects of the machine. In the end, no work was required, but his call out fee was reasonable and I appreciated his expertise. I would certainly use Billy's service again.

review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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My oven stopped working, and within 20 hours Billy had come and took less than an hour to repair and fit a new element. My oven was working again to allow me to bake for visitors the next day within 24 hours from my first phone call. Pleasant, efficient and helpful engineer who I can highly recommend.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
review stars review stars review stars review stars review stars   28th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Dishwasher working in next to no time. Very nice man, would thoroughly recommend.
review stars review stars review stars review stars review stars   14th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy fitted a new hob and oven in a rented property. He was very competent, reasonably priced, and arrived promptly.
I would recommend him without hesitation.

review stars review stars review stars review stars review stars   12th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Good service.
Gave 2 hr slot on the phone and arrived promptly.
Fixed our oven quickly.
review stars review stars review stars review stars review stars   6th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Billy of BR Domestic Appliances. We discussed on the phone the problem I was having with my washing machine. Billy advised that the most likely problem was to do with the drum bearings. He said that due to the age of the machine (10years) it would not be cost effective to replace these. Also that it would be unlikely he would be able to source replacement ones for my model of machine due to its age. I really appreciated his advice and that he also saved me £35 call out charge. I will certainly recommend and use BR in the future.
review stars review stars review stars review stars review stars   31st January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy out on Christmas eve to fix oven. He was there and had it fixed in a couple of hours. Great service.
review stars review stars review stars review stars review stars   30th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine and oven were broken. Billy turned up when promised. Quickly solved both problems. Now have a working oven and machine. I'm a delighted customer and would definitely recommend and use again. Thanks Billy.
review stars review stars review stars review stars review stars   8th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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I had an issue and Billy sorted it for me over the phone. Will definitely use him in the future
: )
review stars review stars review stars review stars review stars   5th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
review stars review stars review stars review stars review stars   4th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fitting of new rubber seal to washing machine door. Carried work out at the agreed time. Friendly, tidy, excellent job done, reasonable price.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy arrived 30 minutes after I phoned to ask if he could have a look at my washing machine which suddenly stopped working. He very quickly diagnosed the problem and fixed it right away! I would highly recommend Billy and will indeed use him if I ever need another appliance fixed in the future.

review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy arrived as arranged to look at our washing machine which had stopped spinning. In fact, there was nothing wrong with the machine but an uneven load two days earlier had stopped the machine from spinning. Billy explained what to do if it happened again and we paid for the call out only.
When we replace our elderly dishwasher we will definitely ask Billy to install it.
Excellent and courteous service. Thank you.

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