In association with East Lothian Council
East Lothian
Trusted Trader

Melville & Whitson

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 5.0 out of 5 based on 184 reviews and feedback

Melville & Whitson
22A Edinburgh Road
Dalkeith
EH22 1JR
0131 660 1480
     

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Business Information

Welcome to Melville & Whitson Plumbing and Heating Engineers, a family owned and run business, established in 1978.

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Videos

Corstorphine Old Parish Church
Boiler upgrade at Corstorphine Old Parish Church Hall

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 184 reviews.
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review stars review stars review stars review stars review stars   12th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
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Review Comments
This review not only covers work undertaken by M&W but in hindsight, also looks back over 12 months to Sept '20. Hopefully this will give the reader a fuller perspective.

The work involved. New boiler & water cylinder. New pump/valves/significant pipework & rewiring. Installation of Hive. M&W engineer - Chris Muir. Plumbing engineer - John.

Also: replacement of kitchen tap

Reason for work? 25+ yr old boiler/slight leak from cylinder/tap failure.

Three preferred suppliers were sourced. 3 pitches were made after which Melville & Whitson were chosen. They were significantly more professional and thorough than the other two under detailed questioning of their proposals.

Scoping: Chris arrived at our home - on time. Full assessment done of needs. Open & frank discussion of what solutions would solve the issues. Convincing reasons given to back these up e.g. optimum Kwh size of boiler - flexibility to reduce/increase power if desired e.g. if we wanted to install additional radiators.

Written quotation produced for work agreed - sent within timescales promised. Date agreed for work to be completed ( over 2 days).

Work commenced on date agreed - no delays.

Friendly but equally business like disposition throughout.

Preparation of workplace: time spent securing safety of home contents (e.g. carpets etc) Full explanation given as to what was to be done and how it would be carried out. Minimised disruption at all times. Updates also provided as work progressed. Were fully informed at all times.

All work completed and tested to make sure fully operational.

Not left between day 1 and day 2 without hot water.

New boiler/system controls fully explained and demonstration given.

Hive system set up via broadband. Again, fully tested and explained.

Vaillant boiler maintenance/invalidation of 10 year warranty conditions talked through e.g. regular annual services/adding of inhibitor to system.

Outcome? Extremely successful. Brand new, powerful, high quality efficient heating/water system installed at a fair price.

Post installations - all old materials/components taken away and debris tidied up.

Invoice received - as per quote agreed. Efficient over the phone payment taken.

12 months on - so looking back did the solution meet our needs? Yes. Totally. Not one issue.
Home heating and hot water at the touch of the App/Hive control. Very quiet boiler and pump systems.

Warranty service done - October '22. Chris returned, inspected all aspects of the system. No faults. Performance level readings extremely high. Minute residue in filtration - normal. Overall, the system and its components are doing what they should.

Chris made sure service book stamped to preserve warranty terms. Pointed out that at next service inhibitor needed to be added to system. If it wasn't and the boiler developed a fault due to the PH level, Vaillant would fall back on that to excuse itself from liability.

Overall/Summary

M&W via Chris are a 1st class company and its people strive to do the very best for their customers. They pride themselves in delivering the best they can as reputation is clearly very important to them.
Chris in particular takes a personal interest in his work and should he ever get it wrong he will be the first to admit fault but make sure he puts it right. He is a trades person customers want to deal with. He comes up with logical ideas. He always makes himself available at the end of the phone to discuss any issues/worries.

If you're contemplating whether to consider using M&W for any work at your home/place of work you'd be very wise to.

Hope this assists you in your deliberations about choice of supplier.
review stars review stars review stars review stars review stars   28th September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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New central heating system designed and installed in a development; annual service; repairs and maintenance on an existing system.

review stars review stars review stars review stars review stars   16th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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New part fitted in boiler following fault with the gas flue.
Engineer was friendly and professional.
Good experience all round.
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thank you to Chris and his team for their prompt and efficient service
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Used this company to install a new oil boiler and upgrade to the heating and radiator controls. Company stuck to their quote, arrived on time, completed their work in the period quoted, were very clean and tidy leaving the house as they found it each day and all members of staff involved were courteous and helpful, explaining what was happening at each stage of the process. Would highly recommend.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Melville Whitson regularly service my boiler, but in addition they have sorted numerous plumbing issues over the years. They are very reliable and have great customer service. I would highly recommend them to anybody needing a quality plumbing service.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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We have used Melville & Whitson for a number of years for our gas boiler in our office and have found the company to be very reliable and efficient. Their engineers always turn up on time and are courteous and professional. We would recommend Melville & Whitson to anyone looking for a reliable company.

review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Work was done to a boiler within historical building the guys were very professional and friendly would definitely call again.

review stars review stars review stars review stars review stars   11th December 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Having recently moved to the area, we had no prior experience with any local tradespeople nor did we know anyone to ask for recommendations. We were encouraged by the numerous excellent reviews on trusted trader so made contact with Melville and Whitson in order to replace our ancient boiler and water tank and install a new Combi boiler. Chris came to our home and couldn’t have been more helpful, taking the time to explain everything to us and answering any questions we had.
As for the work itself, we moved out for a couple of days as we have a small baby so left the guys to it. They completed the job on time and ensured everything was cleaned up for our return home.
We are delighted with the work they did and would not hesitate to use them again.
review stars review stars review stars review stars review stars   9th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of central heating boiler. From requesting quotation to completion of installation everything went smoothly. The 2 tradesmen who fitted the boiler put down coverings on the floor and surfaces. We were kept informed as job progressed. They tidied up after themselves and removed all rubbish.

review stars review stars review stars review stars review stars   24th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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We required remedial work to replace taps and a cistern in a bathroom.

The plumber first attended to look at issues and we then received a quote within 24 hours. Quote was accepted and an appointment to carry out the work made the next day for 3 days time.

Workman turned up on time, carried out all work as quoted, and left a clean and tidy workplace.

Subsequently invoice for the amount quoted.

Highly satisfactory
review stars review stars review stars review stars review stars   12th August 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I have used Melville and Whitson before for a service but it was now time to get our aging lpg boiler replaced along with other work to radiators. I would highly reccomend them to anyone. They are extremely knowledgable and do an excelent job.

review stars review stars review stars review stars review stars   10th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called to get some radiators replaced, had someone round giving me a quote a couple of days later, and within a couple of weeks the works were complete.

The engineer I had was Stevie, who was lovely and a fast worker. He noticed one of the radiators I bought was damaged, so came back after that was replaced to complete the works. 10/10, will definitely recommend and use their services again!
review stars review stars review stars review stars review stars   22nd May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Ive used the company for the last few years now for my annual boiler service. At my last service they identified a potential future issue which did become an issue around six months later. This was a part which was showing signs of wear. I contacted them and they promptly replaced the part leaving my boiler working perfectly. Great company with friendly staff I can't recommend them enough. I'll continue to use them for years to come.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Communication with the office and staff was all very good. Extremely pleasant to deal with which is a joy for the customer

review stars review stars review stars review stars review stars   3rd February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fitted Wiser Hub to boiler and two electronic radiator valves and explained clearly how to fit further ones myself, also guided me through setting up the Drayton Wiser app. Good job well done, cheers.
review stars review stars review stars review stars review stars   12th January 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Our bathroom was completely transformed within 5 days. A new toilet, shower and wash hand basin were fitted and the bath was reinstated in a new postion. Despite the fact our bathroom is not a uniform shape they were able to fit in all the appliances and box around everything so that the space was maximised.
The workmanship was exellent and they paid attention to detail. The work was started promptly every day and at the end of the day everything was left clean and tidy. The staff were all very friendly and accomodating and I would highly recommend Melville and Whitson.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Turned up as arranged, job carried out, left place neat and tidy. Would have no hesitation in recommending or using M&W again.
review stars review stars review stars review stars review stars   12th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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They did a completely new bathroom and it is fabulous. It looks amazing. Kevin was brilliant and so helpful with all the choices from the shower sink etc. The work is excellent. So professional. Would definitely recommend them and will use them again for any plumbing needs in the future. Really excellent service from start to finish.
review stars review stars review stars review stars review stars   4th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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Reliable and friendly service. All work carried out to a high standard, to the agreed specifications and in a timely manner. Good after service care and very quick to respond to any queries. Would highly recommend to others and will use for any future plumbing and heating needs.
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