In association with East Lothian Council
East Lothian
Trusted Trader

Fix My Mac

review stars review stars review stars review stars review stars
 5.0 out of 5 based on 47 reviews and feedback

Fix My Mac
14 Faside Road
Tranent
EH33 2BP
01875 824639
  

Trader Categories and Services

Computer Repairs, Home Computer Support

Business Information

When it comes to Macs, finding fast and reliable help in Scotland is not easy. Nearly everyone knows someone who is ‘good with computers’. However, few people are familiar with the insides of a Mac. When yours develops a problem, you need it fixed quickly. Getting the work done properly means taking it to the right place. Make Fix My Mac your first choice!

Trader Map Location

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 47 reviews.
Order by:
review stars review stars review stars review stars review stars   8th July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kevan was very friendly and helpful from the moment he answered the phone until he finished the job. He is also very reliable.
I had phoned Apple support on numerous occasions as my son’s MacBook would not connect to our home WiFi. They were helpful but did not solve the issue and said that there was obviously a problem with our WiFi. We knew there wasn’t as his MacBook was the only device that would not connect.
Kevan came to our house and deduced that it must be a fault within the computer. He took it away and found that when Apple had previously fixed it they had left one of the wires loose!
He has also fixed issues we had with our WIFI signal strength and our televisions connecting to Sky. This was a problem that had been ongoing as a result of an inadequate job done by a previous contractor.
I would definitely recommend Kevan to anyone - I just wish other tradespeople were up to his standards!
review stars review stars review stars review stars review stars   2nd July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kevan was very quick and efficient, he could not have been more helpful. Fixed the issues very fast and under lockdown fetched and returned my lap top. So grateful to him- would HIGHLY recommend and I will definitely use him again,

review stars review stars review stars review stars review stars   1st July 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Brilliant quick service and repair to my macbook. Kevan also spent a good while giving me some really helpful advice about options for upgrading. Would highly recommend
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I've bought a powerbook and accessories, had three repairs done and asked for advice a number of times in the last three years.
Kevan is reliable, obliging, knowledgable and friendly.
Will advise what is worth doing, what is not worth doing.
I have no hesitation in recommending his services and expect to go to him for future needs.
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I would always choose Kevan over the Apple store fixing any problem!
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I have used FixMyMac's excellent service to repair and upgrade my Apple gear for years now. Kevan's always been a pleasure to work with and everything has been done to a high standard with his expert advice and guidance given when needed.
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Fix My Mac have repaired and upgraded various computers for me over the years. Superb service, well priced and always reliable, informative, helpful and friendly.

I honestly wouldn't take my Macs anywhere else, even the Apple store...
review stars review stars review stars review stars review stars   6th June 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Three words summarise the Fix My MAC business: skill, service and security.
This was the best experience I have ever had of a computer company. I will use again and recommend this business.
The work was done at a good price too.
review stars review stars review stars review stars review stars   28th April 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I'd been having some problems with my 27" iMac for a week or so. The thing would suddenly crash and then refuse to start. I'm not IT illiterate and do know my way around a computer but this beat me. When I called the Apple Helpline, the support was superb, very helpful. Unfortunately, their suggestions didn't work either.

I went onto the Facebook site our development has and ask for suggestions, Kevan's name and FixMyMac were recommended. I made contact and within 20 minutes, Kevan had responded. He was able to come around that afternoon and, within minutes, had sorted out the problem, (RAM). Seriously, 20 minutes. We agreed that the iMac could be improved by a couple of things. What I really liked was that Kevan always suggested the 'best bang for the money' approach. And, boy, does this guy knows his way around a Mac!

Today, Kevan picked up the iMac and took it away. I was expecting the work to take at least a day, if not a couple of days. Hmm, I had an email late this afternoon stating that things had gone well and would it be possible for him to return it this evening. How's that for service?

Clear, concise and very committed to his reputation for professionalism and integrity. Let me just put it this way, if there was a 10 score with a star on it, this guy would have received it from me. Great pricing?. Absolutely. Straight arrow? Oh, yes. Recommend? Definitely.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My late 2013 MacBook Pro suffered water damage (watching a YouTube video whilst washing the dishes) and decided to pack in. Kevan diagnosed the problem and had it back working with a new keyboard in no time and at a very reasonable cost. Can’t recommend him highly enough.
review stars review stars review stars review stars review stars   24th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I look to Kevan to keep my iMac running smoothly and he is also extremely prompt in dealing with urgent problems. Recently he transferred all by data from a failing iMac to a new one, dealing with new software as well. It Is all working well. I can throughly recommend Fix-My-Mac to anyone in the district who has a Mac.
review stars review stars review stars review stars review stars   20th February 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My old faithful Mac computer, after over eight years of service, finally needed some TLC. It was slowing down and suffering from overuse! It is invaluable to me and I was fully expecting that a replacement was on the cards.
Following a short text message, we arranged a convenient time and Kevan visited me at my home, examined the problem and quickly diagnosed the faults. He provided an on the spot approximate of the cost of the repairs and suggested some improvements to make my life easier, sent a written quote and we were all set to go. So, parts were ordered and after collecting my machine he returned just two days later with the upgraded Mac - now running faster and performing like a brand new machine. Considering that a Mac will set me back five times the cost of the work he undertook, I could not be happier
review stars review stars review stars review stars review stars   11th January 2020
Value of Products/Services or Work Performed: £200
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My 2011 iMac has been completely transformed by an upgrade to a solid state hard drive. Kevan had the job done in 48 hours and the computer runs like a rocket. Never been cleaner either! Also fixed a problem on my son's laptop. Everything was exactly as promised. I can't recommend Fix My Mac highly enough. I live over an hour away and won't go anywhere else!
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Update of two Macs to latest version of Mac Ios and installation of router extension. Very good at dealing with non-tech savy old people. Fast and efficient service.
review stars review stars review stars review stars review stars   5th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Imac has been slow for some time, Kevan came, saw, told me problem, gave rough estimate, took item and delivered back in a few days - could not ask for anything else, great service.
review stars review stars review stars review stars review stars   10th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kevan fixed a serious issue with my Mac quickly and efficiently. I'm very happy with his service and I wouldn't hesitate to recommend him. Thank you Kevan you got my business up and running again!
review stars review stars review stars review stars review stars   22nd May 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had a problem with my iMac not wanting to install a security update. I contacted Kevan soon after discovering it mid-morning, he came to see me at lunchtime and the problem was fixed within an hour - now that's impressive. Kevan's a thoroughly decent bloke, he gave me very useful advice and information on the upgrading of my ageing machine in the future without applying any pressure which I appreciate having been in sales myself. I would have no hesitation in recommending him to family and friends.

review stars review stars review stars review stars review stars   25th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Truly outstanding Mac repairs (and upgrades) and really great service - fast, expert, honest and a real pleasure to do business with when the unexpected happens and your Mac goes south for a while...
review stars review stars review stars review stars review stars   9th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Many thanks again kevan as good as new MacBook pro.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Totally recommended - great service and a genuine good bloke.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kevan sorted my MacBook after Apple took ages to sort it out & still wasn’t running correctly.
Would highly recommend.

review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Very quick, informative service with honest advice.

review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Great job well done at very reasonable prices. Has never let me down and I've been using Fix My Mac since 2013.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I have used Fix My Mac for over 10 years and have often relied on Kevan's excellent service. We use a large number of Macs and other Apple devices at home and at work. Quite apart from the speed and professionalism of Kevan's work, and the very competitive pricing compared to the city centre repair shops, he is that rarest of people - a real craftsman who knows his subject inside out and who takes every job as a personal challenge. I cannot speak too highly of the integrity, competence and value offered by this business. Strongly recommended.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We cannot rate Kevan highly enough. He is highly experienced and trustworthy.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kevan is very knowledgable about apple products and tech in general. He’s also incredibly helpful and a decent human being to boot. At no point have I ever felt I was being taken advantage of or his advice was from a cynical “make money” perspective.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Does what it says on the tin, fixed my mac!
Prompt service, I popped my laptop in the post, Kevan kept me informed with timescales and sent it straight back to me all in working order at a fair price.

Recommended by 2 other people, macs not easy to work on and I didn't get anywhere with apple support.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Efficient, friendly, helpful...and not patronising when you have just done something daft! My experience with Apple products over many is that they don’t cause too many problems but when they do you could not want for better support. Also great for when you get new kit and want everything tidied up and securely transferred to your new machine.

review stars review stars review stars review stars review stars   8th December 2015
Value of Products/Services or Work Performed: £230
Review Comments
Replaced hard drive with SSD Upgraded OS Fixed DVD drive Upgraded RAM fixed speakers on Mac Book: Quick expert good comms

review stars review stars review stars review stars review stars   5th December 2014
Review Comments
I recently updated the operating system on my laptop, without realising that the Christmas card list was in an old format that would be unreadable in the new system.  After my initial enquiry, Kevan asked me to send the file by email - and returned the exported data within 15 minutes, and did not charge a fee!: I'm really impressed by Kevan's helpfulness and generousity.  The "geniuses" at the Apple Store had no clue, but he fixed my problem in minutes.

review stars review stars review stars review stars review stars   5th July 2014
Value of Products/Services or Work Performed: £305
Review Comments
New SSD, battery and trackpad for Mac book: no comment given on form.

review stars review stars review stars review stars review stars   28th June 2014
Value of Products/Services or Work Performed: £80
Review Comments
Transfer of information from PC to Mac: Excellent professional service.

review stars review stars review stars review stars review stars   3rd April 2014
Value of Products/Services or Work Performed: £180
Review Comments
To replace hard drive, remove data from old hard drive and transfer over.  He also cleaned the machine inside and out: Very thorough job and very appreciated.  Great service.

review stars review stars review stars review stars review stars   3rd April 2014
Value of Products/Services or Work Performed: £400
Review Comments
Repair MAC Powerbook, logic board and tidy up: Great service, kept up to speed and saved a perfectly serviceable laptop, whereas Apple wanted

review stars review stars review stars review stars review stars   8th March 2014
Review Comments
Computer repair and upgrade: Very impressed with Kevan's knowledge, customer care and service.

review stars review stars review stars review stars review stars   26th February 2014
Value of Products/Services or Work Performed: £60
Review Comments
Data transfer between old Mac and new one: I have used Kevan Gordon for a couple of years now and have always found him to be honest, courteous and expert in what he does.  I am recently retired from owning and running a graphic design company in Edinburgh.  Kevan is more knowledgeable about Mac than most of the people I employed.

review stars review stars review stars review stars review stars   20th February 2014
Value of Products/Services or Work Performed: £120
Review Comments
Tranfer of all data from an ancient computer on to a new I-Mac computer, including thousands of emails, photos, documents etc.  Set up new I-Mac: An unenviable task for Kevan Gordon to complete.  He was very efficient and took considerable time to teach me unfamiliar processes on my new Mac.  He is very professional and thorough and provides excellent service, both during and after the work being done.  Cannot recommend his service highly enough - excellent.

review stars review stars review stars review stars review stars   1st November 2013
Value of Products/Services or Work Performed: £60
Review Comments
Try and repair logic board on Macbook.  Cloned older Macbook to new: no comment on form

Previous reviews were displayed on the East Lothian Council website