In association with East Lothian Council
East Lothian
Trusted Trader

Fix My Mac

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 5.0 out of 5 based on 64 reviews and feedback
Trusted Trader since 2017

Fix My Mac
14 Faside Road
Tranent
EH33 2BP
01875 824639
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Trader Categories and Services

Computer Repairs, Home Computer Support

Business Information

When it comes to Macs, finding fast and reliable help in Scotland is not easy. Nearly everyone knows someone who is ‘good with computers’. However, few people are familiar with the insides of a Mac. When yours develops a problem, you need it fixed quickly. Getting the work done properly means taking it to the right place. Make Fix My Mac your first choice!

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Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 64 reviews.
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review stars review stars review stars review stars review stars   16th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was quick to respond to my emails and was very quick to repair parts. Would highly recommend.
review stars review stars review stars review stars review stars   6th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Kevan delivered a first class professional service at a very reasonable cost, he was honest and transparent and very trustworthy.
review stars review stars review stars review stars review stars   4th February 2023
Value of Products/Services or Work Performed: £1 - £1000
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Very professional service from first contact right through to submission of invoice. Response times are from a bygone era. Took an iMac which was dying and upgraded it to a standard which is better than when it was new. All I had to do was plug and play when I got home. Zero hassle. If you have an issue with an Apple product do not go anywhere else.
review stars review stars review stars review stars review stars   30th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was great - super responsive from our first enquiry, then fast & reliable. Great job done & friendly service. Would highly recommend & will definitely be using again if needed!

review stars review stars review stars review stars review stars   30th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Kevan repaired a broken MacBook Pro laptop for me which had been dropped. The repair was extremely quick, at a great price, well explained and with really fabulous customer service. I would recommend Kevan to everyone with a mac repair issue. I have used Kevan's services in the past and have complete confidence in his business. Top marks!
review stars review stars review stars review stars review stars   3rd June 2022
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Kevan when my MacBook refused to complete a software update and got stuck in a lopk, leaving the computer completely unusable. He was confident that he would be able to fix it while I waited when I dropped it off, however it was a bit more broken than initially thought. Kevan had it all fixed the next day and even kindly cleaned the computer and replaced some of the feet that had previously come off. Kevan is extremely knowledgable and provides a great service, I will definitely use him again for issues with my Mac.
review stars review stars review stars review stars review stars   23rd March 2022
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Kevan after the Apple store were not particularly helpful.... He replied straight away, explained the problem and gave me really good advice. He answered a number of my questions and I was then able to go back to the Apple store, argue my case and they replaced the broken part for free.

Kevan didn't try to scam me to replace the part - he simply tried to help, even though he 'lost' a sale. I would definitely trust Kevan again as I feel he was trustworthy and helpful.

review stars review stars review stars review stars review stars   8th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Kevan of Fix My Mac is a genius. He has on several occasions fixed my MacBook, iPhone, printer and other tech problems. He is reliable, personable and hugely talented. Highly recommended for any work related to Apple products.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I sought diagnostic advice on a broken Mac and Kevan was very helpful. I would have no hesitation in seeking his services again.

review stars review stars review stars review stars review stars   3rd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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We use Fix My Mac for our business - always reliable and great service. Highly recommended.

review stars review stars review stars review stars review stars   8th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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My iMac kept crashing and I could not restart it. I am self-employed and use my iMac on a daily basis. I got in touch with Kevan to ask for advice and he was very quick to respond, even though it was on a Sunday. He was able to access my iMac remotely and suggested an update. When that did not work, I had to take it into his office for an operating system reboot. This was carried out most efficiently, and I am pleased to say I have had no further problems.
I have used Kevan for several years for servicing and fixing my mac computers - I would not go anywhere else! He is completely reliable and honest, and provides an exceptional service every time.
I would wholly recommend him to anyone looking for repairs or even advice on anything mac related.
review stars review stars review stars review stars review stars   19th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service, very fast. Highly recommended.
review stars review stars review stars review stars review stars   6th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Repaired my old MacBook within a few hours. Absolutely top job.
review stars review stars review stars review stars review stars   30th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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My iMac computer had been slowing down over several weeks. I phoned a company who turned out did not repair Mac computers but
who knew a man who did! That man was Kevan. And I am so glad I followed up the recommendation.
Following an initial phone call, Kevan called round to the house, diagnosed the problem and took me through the solution, why it had happened, how it could be put right and the ensuing cost. He also gave me several useful pieces of advice. He took away the computer and returned it working as well as it did when I first bought it, all in less than a week. Throughout, Kevan's communications were superb. Telephone messages and emails acted on promptly, estimates, invoices, receipts all sent within 24 hours.
I have no hesitation in recommending him. As well as his expertise and professionalism, he is a thoroughly nice guy to do business with.

review stars review stars review stars review stars review stars   1st November 2020
Value of Products/Services or Work Performed: £1 - £1000
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Replacement logic board was required for 2010 27” iMac, which was diagnosed and sourced very quickly. Very happy with the service from Kevan at Fix My Mac and would certainly use again.
review stars review stars review stars review stars review stars   24th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan has transformed my 10 year old iMac to be as good as new - in fact, I think it may be even better than when I first purchased it! It was ridiculously slow and I'd more or less accepted it was time to get a new one. Kevan explained in layman's terms what the issues would be and the options - and gave additional hints and tips on how to help manage storage, etc in the future. It is amazing the difference after the new hardware has been installed. Kevan was great to deal with and his labour charges are extremely reasonable. I'd wholeheartedly recommend his services to friends and family.
review stars review stars review stars review stars review stars   18th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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I went to Fix My Mac based on the reviews on Trusted Trader. Kevan found the problem I was having with charging my laptop and a solution in less than five minutes. Kevan is very knowledgeable and approachable. I felt I could ask any question without fear of it appearing too simple. I wouldn't hesitate to go to Fix My Mac again for advice or help. I will definitely be recommending others to go to Fix My Mac.

review stars review stars review stars review stars review stars   8th July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was very friendly and helpful from the moment he answered the phone until he finished the job. He is also very reliable.
I had phoned Apple support on numerous occasions as my son’s MacBook would not connect to our home WiFi. They were helpful but did not solve the issue and said that there was obviously a problem with our WiFi. We knew there wasn’t as his MacBook was the only device that would not connect.
Kevan came to our house and deduced that it must be a fault within the computer. He took it away and found that when Apple had previously fixed it they had left one of the wires loose!
He has also fixed issues we had with our WIFI signal strength and our televisions connecting to Sky. This was a problem that had been ongoing as a result of an inadequate job done by a previous contractor.
I would definitely recommend Kevan to anyone - I just wish other tradespeople were up to his standards!
review stars review stars review stars review stars review stars   2nd July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was very quick and efficient, he could not have been more helpful. Fixed the issues very fast and under lockdown fetched and returned my lap top. So grateful to him- would HIGHLY recommend and I will definitely use him again,

review stars review stars review stars review stars review stars   1st July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant quick service and repair to my macbook. Kevan also spent a good while giving me some really helpful advice about options for upgrading. Would highly recommend
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