In association with East Lothian Council
East Lothian
Trusted Trader

Fix My Mac

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 5.0 out of 5 based on 56 reviews and feedback

Fix My Mac
14 Faside Road
Tranent
EH33 2BP
01875 824639
  

Trader Categories and Services

Computer Repairs, Home Computer Support

Business Information

When it comes to Macs, finding fast and reliable help in Scotland is not easy. Nearly everyone knows someone who is ‘good with computers’. However, few people are familiar with the insides of a Mac. When yours develops a problem, you need it fixed quickly. Getting the work done properly means taking it to the right place. Make Fix My Mac your first choice!

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Reviews and Feedback

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5.0 out of 5 based on 56 reviews.
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review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I sought diagnostic advice on a broken Mac and Kevan was very helpful. I would have no hesitation in seeking his services again.

review stars review stars review stars review stars review stars   3rd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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We use Fix My Mac for our business - always reliable and great service. Highly recommended.

review stars review stars review stars review stars review stars   8th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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My iMac kept crashing and I could not restart it. I am self-employed and use my iMac on a daily basis. I got in touch with Kevan to ask for advice and he was very quick to respond, even though it was on a Sunday. He was able to access my iMac remotely and suggested an update. When that did not work, I had to take it into his office for an operating system reboot. This was carried out most efficiently, and I am pleased to say I have had no further problems.
I have used Kevan for several years for servicing and fixing my mac computers - I would not go anywhere else! He is completely reliable and honest, and provides an exceptional service every time.
I would wholly recommend him to anyone looking for repairs or even advice on anything mac related.
review stars review stars review stars review stars review stars   19th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service, very fast. Highly recommended.
review stars review stars review stars review stars review stars   6th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Repaired my old MacBook within a few hours. Absolutely top job.
review stars review stars review stars review stars review stars   30th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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My iMac computer had been slowing down over several weeks. I phoned a company who turned out did not repair Mac computers but
who knew a man who did! That man was Kevan. And I am so glad I followed up the recommendation.
Following an initial phone call, Kevan called round to the house, diagnosed the problem and took me through the solution, why it had happened, how it could be put right and the ensuing cost. He also gave me several useful pieces of advice. He took away the computer and returned it working as well as it did when I first bought it, all in less than a week. Throughout, Kevan's communications were superb. Telephone messages and emails acted on promptly, estimates, invoices, receipts all sent within 24 hours.
I have no hesitation in recommending him. As well as his expertise and professionalism, he is a thoroughly nice guy to do business with.

review stars review stars review stars review stars review stars   1st November 2020
Value of Products/Services or Work Performed: £1 - £1000
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Replacement logic board was required for 2010 27” iMac, which was diagnosed and sourced very quickly. Very happy with the service from Kevan at Fix My Mac and would certainly use again.
review stars review stars review stars review stars review stars   24th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan has transformed my 10 year old iMac to be as good as new - in fact, I think it may be even better than when I first purchased it! It was ridiculously slow and I'd more or less accepted it was time to get a new one. Kevan explained in layman's terms what the issues would be and the options - and gave additional hints and tips on how to help manage storage, etc in the future. It is amazing the difference after the new hardware has been installed. Kevan was great to deal with and his labour charges are extremely reasonable. I'd wholeheartedly recommend his services to friends and family.
review stars review stars review stars review stars review stars   18th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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I went to Fix My Mac based on the reviews on Trusted Trader. Kevan found the problem I was having with charging my laptop and a solution in less than five minutes. Kevan is very knowledgeable and approachable. I felt I could ask any question without fear of it appearing too simple. I wouldn't hesitate to go to Fix My Mac again for advice or help. I will definitely be recommending others to go to Fix My Mac.

review stars review stars review stars review stars review stars   8th July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was very friendly and helpful from the moment he answered the phone until he finished the job. He is also very reliable.
I had phoned Apple support on numerous occasions as my son’s MacBook would not connect to our home WiFi. They were helpful but did not solve the issue and said that there was obviously a problem with our WiFi. We knew there wasn’t as his MacBook was the only device that would not connect.
Kevan came to our house and deduced that it must be a fault within the computer. He took it away and found that when Apple had previously fixed it they had left one of the wires loose!
He has also fixed issues we had with our WIFI signal strength and our televisions connecting to Sky. This was a problem that had been ongoing as a result of an inadequate job done by a previous contractor.
I would definitely recommend Kevan to anyone - I just wish other tradespeople were up to his standards!
review stars review stars review stars review stars review stars   2nd July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Kevan was very quick and efficient, he could not have been more helpful. Fixed the issues very fast and under lockdown fetched and returned my lap top. So grateful to him- would HIGHLY recommend and I will definitely use him again,

review stars review stars review stars review stars review stars   1st July 2020
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant quick service and repair to my macbook. Kevan also spent a good while giving me some really helpful advice about options for upgrading. Would highly recommend
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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I've bought a powerbook and accessories, had three repairs done and asked for advice a number of times in the last three years.
Kevan is reliable, obliging, knowledgable and friendly.
Will advise what is worth doing, what is not worth doing.
I have no hesitation in recommending his services and expect to go to him for future needs.
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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I would always choose Kevan over the Apple store fixing any problem!
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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I have used FixMyMac's excellent service to repair and upgrade my Apple gear for years now. Kevan's always been a pleasure to work with and everything has been done to a high standard with his expert advice and guidance given when needed.
review stars review stars review stars review stars review stars   29th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fix My Mac have repaired and upgraded various computers for me over the years. Superb service, well priced and always reliable, informative, helpful and friendly.

I honestly wouldn't take my Macs anywhere else, even the Apple store...
review stars review stars review stars review stars review stars   6th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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Three words summarise the Fix My MAC business: skill, service and security.
This was the best experience I have ever had of a computer company. I will use again and recommend this business.
The work was done at a good price too.
review stars review stars review stars review stars review stars   28th April 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I'd been having some problems with my 27" iMac for a week or so. The thing would suddenly crash and then refuse to start. I'm not IT illiterate and do know my way around a computer but this beat me. When I called the Apple Helpline, the support was superb, very helpful. Unfortunately, their suggestions didn't work either.

I went onto the Facebook site our development has and ask for suggestions, Kevan's name and FixMyMac were recommended. I made contact and within 20 minutes, Kevan had responded. He was able to come around that afternoon and, within minutes, had sorted out the problem, (RAM). Seriously, 20 minutes. We agreed that the iMac could be improved by a couple of things. What I really liked was that Kevan always suggested the 'best bang for the money' approach. And, boy, does this guy knows his way around a Mac!

Today, Kevan picked up the iMac and took it away. I was expecting the work to take at least a day, if not a couple of days. Hmm, I had an email late this afternoon stating that things had gone well and would it be possible for him to return it this evening. How's that for service?

Clear, concise and very committed to his reputation for professionalism and integrity. Let me just put it this way, if there was a 10 score with a star on it, this guy would have received it from me. Great pricing?. Absolutely. Straight arrow? Oh, yes. Recommend? Definitely.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
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My late 2013 MacBook Pro suffered water damage (watching a YouTube video whilst washing the dishes) and decided to pack in. Kevan diagnosed the problem and had it back working with a new keyboard in no time and at a very reasonable cost. Can’t recommend him highly enough.
review stars review stars review stars review stars review stars   24th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I look to Kevan to keep my iMac running smoothly and he is also extremely prompt in dealing with urgent problems. Recently he transferred all by data from a failing iMac to a new one, dealing with new software as well. It Is all working well. I can throughly recommend Fix-My-Mac to anyone in the district who has a Mac.
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